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Job Description Capital Programme Resident Liaison Officer Salary: £33,531 - £38,052 per annum Grade: D Contract Type: Permanent Working Hours: Full Time, Monday – Friday - 37 Hours per Week&nbsp; Do you enjoy working out on site? Do you have the skills to effectively liaise with residents? This is not the average desk job……An excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time, contract position of Resident Liaison Officer. Our customers are at the heart of everything we do and as our Resident Liaison Officer, you’ll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification. You’ll work closely with colleagues and contractors to ensure seamless and prompt delivery of building work. In addition, you’ll set up and attend public meetings with residents, contractors and other colleagues to present investment proposals and maximise resident engagement. You’ll also act on behalf of residents, to ensure concerns, complaints and enquiries raised are effectively investigated and addressed, with outcomes communicated to those all involved. To be considered for this role, you’ll have experience of working in a front-line customer focused and high volume area with a good understanding of housing management issues and building /refurbishment projects. Key Responsibilities include: The RLO will act as the primary point of contact for residents affected by damp, mould, and condensation issues, ensuring effective communication, resident support, and efficient case progression. By strengthening resident engagement, the role will improve trust, reduce complaints, and support compliance with Awaab’s Law and the Housing Ombudsman’s Damp and Mould Spotlight Report recommendations. This role will be the frontline contact and customer care role for Thurrock’s revised damp and mould processes in line with Awaab’s law.&nbsp; The RLO will serve as a single point of contact for residents during their reports of Damp &amp; Mould and will: <ul> <li>Coordinate appointments, inspections, and works access.</li> <li>Communicate clearly about what works are planned and timescales.</li> <li>Provide proactive support to vulnerable residents, including referrals to welfare or tenancy management teams.</li> <li>Record and track resident feedback to improve service delivery.</li> <li>Ensure the service meets statutory timescales under Awaab’s Law (10 days for response, 7 days for remediation start).</li> <li>Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholders &nbsp;</li> <li>Act as resident liaison officer for all aspects related to legal repair</li> </ul> Key experience and skills required: <ul> <li>Able to use initiative and work pro-actively.&nbsp;</li> <li>A good sense of judgement, for example, in determining priorities and which issues should be brought to the attention of senior management.&nbsp;</li> <li>Able to develop and maintain effective working relationships.&nbsp;</li> <li>Organised; to work to deadlines.&nbsp;</li> <li>Advanced written and oral communication skills and proficiency in ICT.&nbsp;</li> <li>To behave in accordance with our values.&nbsp;</li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.&nbsp;</li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.&nbsp;</li> </ul> DBS: Basic DBS is required for this post. Closing Date:&nbsp; Closing Date (Redeployment Only) 4th December 2025 Closing Date: Internal and External: 4th January 2026 Interview Date:&nbsp;TBC If you would like an informal chat about the position, please feel free to email Joanna Bale on&nbsp;<a href="mailto:jbale@thurrock.gov.uk" target="_blank">jbale@thurrock.gov.uk</a>&nbsp;&nbsp; Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. To view the Job Profile and Person Specification please follow the link below: <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQCLwsQdGb9bT6H-L8dFA5o2AaWqlQ_5XCBLVTwvG3QX4GU?e=FPgHPR" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Resident Liaison Officer

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Chelmsford City Council’s Strategic Housing Service are recruiting Homeless Officer to join our busy Homeless Team, working with people to prevent homelessness and make decisions as to the Council’s duties under the homelessness legislation.
This is a challenging role but one that is also very rewarding, with the knowledge that you are working&nbsp;with others to make a real difference to help those in difficult situations.
The successful applicant will have the necessary skills to apply a customer-focused, proactive problem-solving approach in order to successfully work with people experiencing homelessness and those with complex needs. Effective decision-making skills, case management experience and the ability to work under pressure to tight deadlines are essential criteria of the role.
The base for working is the Council’s Civic Centre offices, with the option to work from home.
This role is a 18 month fixed term / Internal Secondment position working 37 hours per week
Interviews are currently scheduled for 12th and 13th January 2026.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: <a href="https://www.essex.gov.uk/family-friendly-charter" target="_blank">https://www.essex.gov.uk/family-friendly-charter</a>.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Homeless Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3074/Housing_Scheme_Officer_-_Candidate_Pack.pdf" target="_blank">Housing_Scheme_Officer_-_Candidate_Pack</a></li>
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Please complete your application by using the apply button below.
Do not send your CV – only fully completed application forms will be accepted.



Are you up for a challenge? We are looking for an enthusiastic, IT literate, motivated individual to work as a Housing Scheme Officer within our Housing Scheme &amp; Finance team.
This is an exciting opportunity, working in a specialist intensive housing management team which is responsible for delivering a comprehensive customer centred enhanced housing management support service through its day to day management of Dartford Borough Council’s sheltered properties for older people. Please note that this is a remote worker role, based in and around Dartford’s sheltered housing schemes, and so efficient use of your time is essential to successfully achieve the many and varied tasks you will be responsible for throughout the day.
Previous experience in a similar role is desirable, as is an in-depth understanding of safeguarding issues, but full training will be provided to the successful applicant.&nbsp; Other key duties include signposting tenants to support services and helping tenants to maintain their independence.&nbsp; Managing low level anti-social behaviour from a variety of sources (not just the occupants of the building) is also an essential part of this role, as well as undertaking property management inspections and assisting with rent arrears recovery. You must be a good communicator who is able to plan and deliver your own agreed work programme, whilst working with and supporting your team colleagues.
You must be able to evidence the following skills and experience:
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<li>Efficient administration and exceptional organisation;</li>
<li>Self-motivation;</li>
<li>Excellent communication, both written and orally;</li>
<li>Health &amp; safety management within a communal living setting;</li>
<li>An understanding of Data Protection (GDPR) in a confidential working environment;</li>
<li>Confidence, enthusiasm, empathy and a flexible approach;</li>
<li>IT literacy, including Microsoft and Housing Management systems;</li>
<li> Participation in the out of hours Emergency Standby Call Out Duty Rota (mandatory) and requires a 20 minute response time.</li>
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A full driving licence and access to your own car is required for this post.
Please note that this role is based on site and home working/hybrid working does not apply.
Previous applicants need not apply.
This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
“The Council is an Equal Opportunities Employer”.
Interviews to take place in week commencing 5th January 2026.&nbsp;

Dartford Borough Council

Housing Scheme Officer

<a href="index.cfm?fa=jobs.viewAccessApplicationOptions">Load Application</a> <h4>Housing Registration Officer</h4>Housing Registration Officer Full Time – 37 hours Grade 5 - £31,022 - £33,143Closing Date - 7/12/2025Number of roles x2 Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Registration Officers to deliver a resident focussed, data led, performance driven service.To work effectively as part of a small team responsible for maintaining the Council’s Housing Register, including comprehensive and accurate assessments of applicants’ circumstances, ensuring information provided is verified, keeping records up to date and carrying out periodic reviews to maintain up to date detailsSupport the Senior Housing Registration Officer in the planned delivery of services to adapt to changing community and customer needs and support monitoring service outcomes, ensuring effective delivery of personal objectives and the continuous improvement in service.Key Skills and abilitiesEducated to a good general educational standard, with the necessary operational experience within a team environment.Ability to problem solve and understand customer needs, some who may be facing stressful and difficult situationsAbility to effectively within a team of officers providing critical housing support and advice in relation to the Councils approved registration processExcellent customer care skills with the necessary interpersonal and written communication skills to deliver concise and clear information to clients and all stakeholderExcellent IT skillsAbility to apply new policy and national regulatory requirements in an efficient and effective manner keeping systems processes and procedures up to dateAbility to manage challenging customer situations and stressful situations.Not only is this a great role for the right candidate but you also get some great benefits including:- 27 days Annual leave- FREE Gym membership- Membership of the Local Government pension scheme- Eye test vouchers- Professional learning development opportunities- Staff discounts- Employee Assistance ProgrammeFor an informal discussion regarding this role, please contact Kelly Bristow – 01268 882411The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer.<h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/668/JD - Housing Registration Officer.pdf">JD - Housing Registration Officer.pdf</a> (163kb)</li></ul> Connecting from: 217.155.236.195





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Castle Point Borough Council

Housing Registration Officer

Job Description Quality Assurance Officer – Housing Repairs and Maintenance Salary: £33,531 - £38,052 per annum Grade D Permanent Contract Full-time 37 Hours per Week&nbsp; Our customers are at the heart of everything we do.&nbsp; As one of our Quality Assurance Officers you will be required to liaise with staff across various departments, residents, and contractors on a daily basis, ensuring a high level of customer service. This is a varied, fast paced, demanding role which will include monitoring repair works through to completion, ensuring our customers are kept fully informed. To be considered, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise.&nbsp; You will also need to be proficient in dealing with customer complaints and writing formal responses. You will need to be flexible and adaptable, with the ability to multi-task, with an eye for detail.&nbsp; You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes. Main duties include: <ul> <li>Lead the programming and co-ordination of inspections undertaken by the Housing Technical Services Team/Building Surveyors, which is essential in delivering works in a timely and efficient manner, in accordance with required policies and legislation. &nbsp;</li> <li>Investigating complaints and enquiries relating to all repair and planned maintenance programmes.&nbsp;&nbsp;</li> <li>Produce formal responses to our customers including residents, Cllr’s, MP’s and MEP’s, within agreed timeframes, which will require you to have highly developed verbal and written skills.</li> <li>Monitoring repair works through to completion, and ensuring customers are kept fully informed of outcomes and next steps.</li> </ul> Key experience and skills required; <ul> <li>Able to use initiative and work pro-actively.</li> <li>A good sense of judgement, for example, in determining priorities, and which issues should be brought to the attention of senior management.</li> <li>Able to develop and maintain effective working relationships.</li> <li>Organised; to work to deadlines.</li> <li>Advanced written and oral communication skills and proficiency in ICT.</li> <li>To behave in accordance with our values.</li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.</li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.</li> </ul> Advert Closing Date: <ul> <li>Redeployment Only: 27th November 2025</li> <li>Internal &amp; External: 14th December 2025</li> </ul> Interview Date: To Be Confirmed If you would like an informal chat or more information, please contact Tracy Melvin;&nbsp;<a href="mailto:tmelvin@thurrock.gov.uk" target="_blank">tmelvin@thurrock.gov.uk</a> Why Thurrock?&nbsp;&nbsp; Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp; &nbsp;&nbsp; Our location&nbsp; Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents.&nbsp; We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests and marshes.&nbsp; Thurrock is&nbsp;just half an hour journey away from the centre of London by train and well connected by road.&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/r/sites/ThurrockCouncilPublicDocuments/Job%20profile%20files/Quality_Assurance_Officer_Housing_Repairs_and_Maintenance_Job_Profile_Nov_25.pdf?csf=1&amp;web=1&amp;e=EK33Ge" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Quality Assurance Officer - Housing Repairs & Maintenance

Job Description Job Title:&nbsp;Housing Registrations Officer Salary:&nbsp;£29,253– £32,736&nbsp;per annum Grade:&nbsp;C&nbsp; Contract Type:&nbsp;Fixed Term/Internal Secondment - 10 months maternity cover&nbsp; Working Hours: 37&nbsp;hours per week&nbsp;&nbsp; We are seeking a dedicated Housing Registrations Officer to join our Allocations Team. &nbsp;In this role, you will be responsible for assessing housing applications in line with policy to ensure eligibility and housing need. &nbsp;You will provide clear advice and guidance to residents navigating the housing register.&nbsp; Attention to detail, strong communication skills and the ability to work effectively as part of a team are essential. The successful candidate will be confident in updating internal systems and handling sensitive casework with accuracy and care. &nbsp;Experience using Objective and NEC Housing Management Systems is desirable. Due to the nature of this role, the ideal candidate will have an understanding of housing legislation, particularly in relation to our Allocations policy and eligibility criteria. &nbsp;This is a fast-paced environment that requires resilience, organisation, and solution-focused approach. DBS Check:&nbsp;A Basic Disclosure and Barring Service (DBS) check is required. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Closing Dates:&nbsp; Redeployment Only: &nbsp;27th November 2025 Internal &amp; External Applications: 28th December 2025 Interview Date:&nbsp;To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Vicky Shaw -&nbsp;email&nbsp;<a href="mailto:sphill@thurrock.gov.uk" target="_blank">vshaw@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQAWTCGoHZ4QSK8nmkIFOUdOAUTGfMIcgUMhNyXqv2qCpsw?e=sZOQYK" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Repairs &amp; Voids Coordinator&nbsp; PO1 £41,133 - £ 43,680 per annum 1 permanent post&nbsp; This position reports to the Project Manager - Voids. It has no line management responsibilities. The role will predominately be assisting the Project Manager&nbsp;to provide effective administrative and coordination support in the delivery of void property works, ensuring properties are turned around efficiently and in line with organisational lettable standards. The postholder will support surveyors, contractors, and managers by managing workflow, maintaining accurate records, and liaising with internal teams and external partners to ensure void properties are prepared for re-letting within agreed timescales. As the Repairs &amp; Voids Coordinator part of the job is to act as the first point of contact for all administrative aspects of void works. Process and maintain accurate records of void properties, including start and completion dates, contractor instructions, progress updates, and costs, this is to be recorded via Northgate and an internal tracking spreadsheet. As well as the above we would also expect the postholder to raise and process purchase orders, invoices, and payment requests in line with financial procedures. Liaise with contractors, suppliers, and internal teams to monitor progress and resolve queries. Track and report on the progress of void works, highlighting delays or risks to the Project Manager The postholder will also Maintain effective communication with Housing Management teams to ensure properties are ready for re-letting. Undertake general administrative duties, including filing, data entry, document control, and meeting support. Strategic Void Management is currently delivering a Void Improvement Plan and several recommendations from a recent void audit this job role will be a key part of this delivery.&nbsp; This post will be a lead in reviewing and improving performance relating to the void process ensuring targets are achieved and to take timely and appropriate action where required to maintain agreed standards and best practice The post is based at Bridge Road Depot and is not a hybrid role with the post holder having to attend the office three days a week. It would be advantageous for the candidate to have knowledge of void processes LBN’s housing stock, have&nbsp;proven administrative experience, ideally within housing, construction, or property services. Please view JD here Closing date: 7th December 2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Repairs & Voids Coordinator

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Lettings Officer £40,182 - £42,060 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all.&nbsp; The Mayor of London has provided the Borough with £107 million funding through the&nbsp;‘Building Council Homes for Londoners’&nbsp;programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to provide services to housing applicants and tenants. To administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation. Post holder’s will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Agency Manager in line with fluctuations I work demands and priorities that may change from time to time. The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; RSL nominations; allocation of permanent and other housing vacancies; administration of the Housing Register; investigation and verification of applicants details; determination of eligibility within the Council’s allocations policy. To be successful in this role you must have: A good working understanding and awareness of local housing demand and the needs of residents. Knowledge of Housing Acts in relation to Letting of Social Housing. A good understanding of Immigration guidelines in respect of eligibility for social housing. Awareness of welfare benefits and eligibility Minimum of two years’ experience of working in a team within a housing Lettings service environment. Significant experience of at least one of: <ul><li>Managing and maintaining a Housing Register</li> <li>Allocation of Housing including shortlisting and verification</li> <li>Dealing with Members enquiries&nbsp; &amp; Complaints in relation to Lettings matters</li> <li>Providing a Choice based Lettings Service to residents</li> </ul> Ability to communicate clearly, courteously and patiently with members of the public and with colleague Able to use a range of IT systems. Able to make a positive contribution to deliver value for money. For more information regarding the role please click on the link: Please view JD&nbsp;here Closing date 07/12/2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Lettings Officer

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Chelmsford City Council is looking for an enthusiastic individual to join our Housing Standards Team. The role involves handling housing complaints, licensing and inspection of Houses in Multiple Occupation, which includes the assessment of conditions and property management against minimum legal standards. This is an exciting time to get involved with this area of work with the long-awaited Renters Rights Act being introduced, which will see significant changes in how the private rented sector is regulated.
The successful applicant will develop a detailed understanding of the various financial support associated with tackling cold homes and fuel poverty and become our key officer in helping local residents access relevant funding as well as supporting the day to day enforcement work of the team and undertaking a range of work relating to empty properties in the District.
The post holder will have an excellent eye for detail, a logical problem-solving approach and the ability to provide the highest standards of customer service and strong communication and organisational skills to manage a diverse and demanding workload. Applicants should be willing to learn to help develop a sound knowledge of housing legislation with full support from the team.
A full driving licence is required for this post and the nature of the work means that you will need to undertake some activities outside normal office hours.
Interviews are currently scheduled for the 5th January 2025.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above. &nbsp;
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.
To view further details for this role including a job description, please click the link on the attachments section.

Housing Regulatory Officer

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FTC – 18 months
Location: Lynton House
Redbridge is an ambitious, diverse, and exciting East-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by our excellent schools, places to live, high-quality open space and rapid transport connections into the heart of the City.
The Housing Solutions Team forms part of a wider Housing Needs Service and is an award-winning team that’s continuing to grow, improve and striving to achieve an excellent service for Redbridge residents who have a housing need.&nbsp; As part of this exciting journey, we are seeking two Housing Solutions Team Leaders to join our team who can:
<ul>
<li>Support, lead and manage staff to achieve their objectives and targets</li>
<li>Maintain robust case management, duty system, processes and procedures</li>
<li>Provide an effective, professional homelessness service that includes assessment and investigation of homeless approaches and applications in line with the Councils’ statutory duties under Housing Act 1996 Part 7 and relevant case law.</li>
<li>Continue with our focus on increasing prevention, offering customers in housing need a full range of advice and interventions on their housing options in the private and public sector with a focus &nbsp;</li>
</ul>
You will be used to working in a fast-paced housing environment and be able to respond effectively and pro-actively to changing circumstances and employ a flexible, problem-solving mentality to overcome varied challenges.
To apply for this post, you must submit an online application form along with uploading a copy of your CV and supporting statement.

London Borough of Redbridge

Housing Solutions Team Leader

Job Description Homeownership Services Manager&nbsp; Starting Salary: £63,393 per annum Grade: H Permanent Contract 37 Hours per Week&nbsp; Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail, and creative industries.&nbsp;Thurrock Council’s Homeownership Service has an exciting opportunity to join an established housing department as Homeownership Services Manager. This is a management position within the Place Directorate, responsible for leading a team to deliver high-quality leasehold management, service charge setting and Right to Buy administration to support Council leaseholders while ensuring compliance with relevant housing regulations and legislation.Thurrock Council manages a diverse homeownership portfolio, consisting of leasehold, and freehold properties across the borough. This portfolio presents a unique opportunity to engage with a range of tenure types, ensuring that leaseholders and homeowners receive excellent service.This role provides a unique challenge for an initiative-taking and strategic leader with a vision for improving homeownership services. The successful candidate will be responsible for driving service improvements, ensuring financial accuracy in service charges, and maintaining strong relationships with leaseholders and key stakeholders.A key part of the role will be championing customer engagement, ensuring leaseholders are well-informed and that their voices are heard in decision-making processes. They will lead on ensuring transparency in billing, managing disputes effectively, and implementing best practices in leasehold services.We are seeking an initiative-taking individual who can self-manage their time effectively while also working collaboratively with other housing teams to enhance homeownership service delivery. You must have the ability to develop policies, manage financial risks, and support members of the homeownership team to meet targets.The successful candidate would have a strong understanding of homeownership legislation, economic management, and dispute resolution, and would be expected to hit the ground running in this role.A Disclosure and Barring Service (DBS) Check is not required for this post.&nbsp; Advert Closing Date <ul> <li>Redeployment Only:&nbsp;27th November 2025</li> <li>Internal &amp; External:&nbsp;14th December 2025&nbsp;</li> </ul> Interview Dates:&nbsp;To Be ConfirmedWe reserve the right to withdraw the role at any time - Candidates may be invited to interview upon submitting a complete application.&nbsp;Previous applicants need not re-apply.&nbsp; To view the Job Profile and Person Specification please follow the link below: &nbsp;<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EcX1Op-u-IlFnWiNIT32IvsBW5njKKUb-5oS3cLgy6Psew?e=s2mBrA" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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11 Housing Jobs in Castle Point, UK