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Job Description

The London Borough of Harrow is seeking a Building Control Technical Support Officer to play a central role within the Technical Support Team for Building Control. This position serves as the first point of contact for customers, visitors, and both internal and external partners, providing a welcoming and informed service. The role requires a strong working knowledge of current Building Control administrative practices, procedures, and legislation, as well as the ability to offer fee quotations for applications and manage customer complaints effectively. As part of a team of Technical Support Officers, the postholder will provide essential technical and administrative support to ensure the smooth operation of the Building Control service in line with all relevant regulations. The role includes responsibility for collecting the Building Safety Levy and managing the daily administrative processes involved in the submission, progression, and enforcement of building control applications in accordance with statutory requirements. The position will also support the delivery of marketing initiatives aimed at promoting the Building Control service. Working closely with Building Control Managers, the postholder will help ensure that all administrative functions comply with current regulatory standards. Additionally, the role involves assisting with the auditing of Key Performance Indicators and contributing feedback to the Building Safety Regulator to support continuous improvement across the service.

The successful candidate will have:

• In depth knowledge of the role and purpose of the Building Control Department.
• Experience of working in Building Control.
• Experience of working with all types of Building Control applications.
• Understanding the Building Safety Regulator functions and requirements.
• Experience of marketing Building Control and ability to suggest new initiatives and implement them within the TSO team.
• Knowledge and experience of processing payments, invoices, liaising with finance dept, for applications, for BSR related work and for Reversions.
• Technical knowledge and understanding of fees, ability to calculate fee quotations to customers.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn