Housing Allocations Officer

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Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

Housing Allocations Officer - Ref: HAO

Starting salary £31,226.52 p.a.

An exciting opportunity has arisen to join Broxbourne Council’s Housing Allocations Team. This is a key role within the Council’s Housing Service, responsible for ensuring that applicants receive fair and consistent access to social housing. As a Housing Allocations Officer, you will assess Housing Register applications, determine levels of housing need in line with the Council’s Allocations Policy and relevant legislation, and guide applicants through the allocations and bidding process. You will work as part of a busy, supportive team, collaborating with housing associations, internal departments and external agencies to deliver a transparent and efficient allocations service.

If you wish to apply to be part of the Allocations Team, you should have previous experience working within a local authority housing setting and have knowledge of the relevant legislation. You should also be highly motivated, with a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Maths is requirement, together with a full driving license.

The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands‑on, supportive and comprehensive induction programme can be delivered in person; this approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, Employee Assistance Programme, benefits platform, full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by Sunday 2 August 2026 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk