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Floating Neighbourhood Housing Officer

We are currently recruiting a Floating Neighbourhood Housing Officer to join our high-performing Neighbourhood Housing Team and help deliver excellent housing services across Tower Hamlets.

This is a dynamic and flexible role where the successful candidate will be deployed across one of our 22 neighbourhood patches, and TMOs based on service demand. This includes supporting high-volume areas, covering staff absences, and filling temporary vacancies to ensure continuity of service delivery.

About the role

As a Floating Neighbourhood Housing Officer, you will take responsibility for managing a designated neighbourhood patch as required, delivering high-quality, customer-focused housing and estate management services. You must be adaptable, resilient, and able to quickly build relationships with residents and colleagues across different teams.

You will be expected to:

• Manage neighbourhood patches to a high standard, engaging with residents and carrying out regular estate inspections
• Proactively address hazards and ensure fire risk assessment actions are completed
• Deliver efficient lettings in line with local and national performance targets
• Support and sustain tenancies, helping prevent homelessness through early intervention
• Identify, assess, and respond to safeguarding concerns, working in partnership with relevant agencies to protect vulnerable residents
• Manage and respond to hoarding cases, ensuring appropriate interventions, support, and risk management plans are put in place
• Respond effectively to domestic abuse (DA) cases, providing a sensitive and coordinated approach, including referrals to specialist services and safeguarding measures
• Carry out all aspects of tenancy management in a professional and sensitive manner
• Manage complex cases involving residents with additional needs
• Take enforcement action where required, including breaches of tenancy, unauthorised occupation, successions, and court attendance
• Communicate effectively with residents in a range of situations, including challenging and sensitive circumstances
• Work to performance targets and manage competing priorities effectively
• Use housing management systems such as Northgate (SX3) and Contact Manager

About you

We are looking for a highly motivated individual who:

• Is committed to delivering excellent customer service
• Has strong housing management experience
• Has experience or understanding of safeguarding, domestic abuse, and complex needs cases (including hoarding)
• Is flexible and adaptable, with the ability to work across multiple neighbourhoods
• Demonstrates sound judgement and effective decision-making
• Can manage a varied workload in a fast-paced environment

Our offer to you

In return, we provide a range of excellent benefits, including:

• 27 days’ annual leave plus bank holidays
• A generous career-average pension scheme
• Cycle to Work scheme and interest-free loans (season tickets, technology)
• Access to a wide range of retail, gym, and restaurant discounts
• Staff networks and forums to ensure your voice is heard
• Modern, refurbished office spaces with facilities
• Flexible and blended working arrangements
• A diverse and inclusive working environment

We are proud to be a Disability Confident Employer and guarantee interviews for disabled applicants who meet the essential criteria.

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.