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Job Title: Business Support Officers
Starting Salary: £25,583 opportunity to progress £28,412 per annum - pro-rata for part-time
Hours: up to 37 hours per week
Location: Onsite
Contract Type: Permanent
Directorate: Resources

About the team

Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

About the role

Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.

All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.

Adult Care Services

We are seeking organised, proactive and confident Business Support Officers to join our Day Opportunities Business Support team. The service provides support to people from different care groups including older people with age associated needs and younger or older adults with complex physical and/or learning disabilities. These are site based roles where you will work closely with other Business Support colleagues as well as Adult Care Services staff and you will be in regular contact with adults that use the service.

You will provide effective day to day business support to the service, ensuring reception, administrative, financial and operational processes run smoothly and efficiently. You will require strong communication skills and a calm, customer focused approach. You be required to manage competing priorities, work flexibly in a busy environment and demonstrate confidence using Microsoft Word and Excel.

You may be required to support other Day Opportunity Services within a reasonable distance, therefore the ability and willingness to travel is essential. If you enjoy working in a dynamic, front facing role where you can make a real contribution to local services, we welcome your application.

Permanent positions available:

2 x 30 hours (over 5 days) covering Welwyn and Hatfield Day Services based over 4 sites. You will be based at one site within that area however may be required to travel across the North Herts, Stevenage and Welwyn & Hatfield locality where needed.For an informal discussion or further information please contact Chelsea Weller – Chelsea.Weller@hertfordshire.gov.uk

1 x 18 hours (over 3 days) covering St Albans Day Service, Cunningham Hub, Cell Barnes Lane.

For an informal discussion or further information please contact Geoff Whitmore - geoff.whitmore@hertfordshire.gov.uk

1 x 18 hours (over 3 days) covering Watford Day Services, Queens Road site

Interviews held on 21st , 23rd, 27th and 28th July. For an informal discussion or further information please contact johanna.north@hertfordshire.gov.uk

About you

Essential:

• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Excellent organisational and multitasking skills
• Strong communication skill abilities
• Proficiency in Microsoft Office Packages, Word, Excel.
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy, and literacy skills.
• Enthusiasm and pride in your work are qualities we welcome.

Desirable:

• Experience in minute or note taking
  • Proven experience in an administrative or support role

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services level 6 job profile. Please locate this via:

Job profiles: Business support services

Interview Date: Interviews held on 21st , 23rd, 27th and 28th July

Benefits of working for us

How to Apply

Please indicate on your supporting statement which role you are interested in.

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.