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Permanent&nbsp; Ref:&nbsp; H7309 Join our Tenancy Management Team during an exciting phase of service redesign and play a pivotal role in fostering strong, sustainable communities through meaningful interactions with our tenants.&nbsp; This is your chance to become a part of a dynamic, supportive team where no two days are the same, and flexibility in adapting to change is valued. We are on the lookout for a candidate who excels in communication to engage with our tenants through various methods, ensuring they understand and comply with their tenancy conditions.&nbsp; This role encompasses a broad spectrum of tenancy and neighbourhood management tasks, aimed at meeting and surpassing performance benchmarks and quality standards.&nbsp; As a key representative of the Dacorum Borough Council to its tenants, professionalism, diligence, and a commitment to teamwork are indispensable. The ideal candidate will bring a background in Housing Management, marked by innovation, organisational competency, and enthusiasm.&nbsp; Your ability to communicate clearly and tackle issues proactively, devising constructive resolutions, will set you apart.&nbsp; We value curiosity, excellent negotiation, and investigative skills, alongside a respectful, considerate approach to interactions, balancing empathy with assertiveness.&nbsp; Your capability to establish productive relationships with external agencies and navigate high-pressure situations will empower you to address complex challenges effectively. We are particularly interested in candidates who are adaptable and open to embracing changes that aim to enhance our service delivery.&nbsp; A foundational understanding of Housing Law and experience managing stressful situations, especially within a public-sector housing context, will be considered a significant asset. If you're ready to make a difference and thrive in a role where your actions contribute directly to the well-being of our communities, and you're excited about being part of shaping our services through a period of redesign, we would love to hear from you. Applicants must have a driving licence that is valid in the UK. An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s):&nbsp; Week of 20 October 2025&nbsp;

Dacorum Borough Council

Tenancy Management Officer

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Private Rented Solutions Officer £40,182 - £42,060 per annum&nbsp; Hybrid Role *** Excellent terms and conditions including flexi time and working from home up to 3 days a week after initial 4 week induction *** Last year Newham Homelessness Prevention Advice Service (HPAS) received more than 6500 homeless applications from households across the borough. The housing market in and around Newham is highly competitive and challenging, with a significant demand for affordable family housing.&nbsp; The private rented sector plays a vital role in addressing this issue by providing essential housing options for those in need. Your role will be instrumental in ensuring that private rented accommodation is accessible and sustainable for our clients. Our Private Rented Solutions Team is dedicated to sourcing, securing, and sustaining private sector tenancies for individuals facing homelessness. As part of Newham HPAS you will support the Service in procurement, education and lettings.&nbsp; You will be responsible for maintaining a robust supply of affordable private lettings and long-term leased temporary accommodation. This will involve cultivating strong relationships with landlords, agents, and developers to promote the uptake of the Council’s Leasing and Lettings Schemes. You will then seek to match these properties to households to Prevent/Relieve homelessness or to discharge s193 homelessness duty. The Private Sector Solutions Team is key to our Temporary Accommodation Reduction strategy, playing a vital role in reducing reliance on temporary housing solutions and helping to secure long-term, sustainable housing for those in need. About the Role&nbsp; This dynamic role focuses on procuring private sector properties, providing landlords and agents with the opportunity to let or lease their properties. You will deliver a high-quality, customer-centric experience that rivals a private letting agency, ensuring both landlords and tenants receive exceptional service. We are seeking a highly organised, motivated individuals with strong negotiation skills and a deep understanding of the private rented sector. As an ideal candidate, you will have experience in negotiating with landlords &amp; agents and securing high quality accommodation at competitive prices. You will be confident at assessing affordability for prospective tenants and confident in meeting with residents to educate them on how to access the private sector and find affordable accommodation. All candidates will initially be offered a 12 month fixed term contract with permenant contracts available. What Newham Can Offer You do not need to have prior PVII homeless experience although it is preferred. If you do not have experience you need to demonstrate an ability to seek out relevant legislation with the ability to explain it to the panel. Full training on the legislation will be given by our internal training team, ensuring you are able to access a career pathway within homelessness. We offer flexible working, with the possibility of working from home up to 3 days a week. Essential Qualifications, Skills and Experience We are looking for hard-working experienced housing professionals with specific private sector procurement experience, possessing strong communication and negotiation skills. We invite people who share our passion, commitment, and enthusiasm. <ul>
<li>Are you a strong communicator with excellent negotiation skills</li> <li>Able to achieve personal targets that make an impact on team performance and efficiency</li> <li>Experience of delivering proven positive outcomes</li> <li>Can you offer Landlords advice in line with legislation</li> <li>Able to be communicate effectively with a range of people, particularly landlords</li> <li>Knowledge of the Homelessness Reduction Act 2017, including Suitability of Accommodation.</li> <li>Able to deliver excellent customer service with an ability to mediate and resolve challenges</li> <li>Able to sensitively manage expectations</li> </ul> Closing date 13/10/2025 Please view JD&nbsp;&nbsp; To Apply (Please Read!) You must submit a supporting statement through our recruitment portal.&nbsp;The supporting statement must demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 2 sides of A4. If you do not currently understand the homelessness legislation you must demonstrate that you have sought to understand the basics doing research with the large amount of resources available. Applications which demonstrate no attempt to understand the legislation or make no reference to the legislative framework are unlikely to be successful. Applications which do not contain a personal statement, do not reference the legislation or are longer than 2 sides are likely to be dismissed. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Private Rent Sector Solutions Officer

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An exciting opportunity…&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
We’re looking for passionate, resilient individuals to join our Emergency Housing Placement Team as Emergency Placement Housing Officer helping individuals and families facing homelessness to be placed in suitable emergency accommodation.
In this fast-paced and dynamic role, you will: •&nbsp;&nbsp;&nbsp;&nbsp;Conduct suitability assessment on homelessness applicants referred to you. •&nbsp;&nbsp;&nbsp;&nbsp;Search for and identify suitable accommodation ensuring all housing compliance are met.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Allocate accommodations to referred homelessness applicants and ensure all the booking processes are completed.
You’ll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days.
This is a front-line role where you will be expected to work from our office in Wembley and Harlesden depending on the rota. You will also be able to work from home on some days in the week.&nbsp;
Knowledge and experience of working in the temporary accommodation sector is essential but training will be provided from time to time. &nbsp; This is an exciting opportunity in the sector.&nbsp; The Person: Compassion, Determination, and Drive&nbsp;
Experience in the homelessness / temporary accommodation sector is essential. If you have necessary Housing IT software experience and thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.
What we’re looking for:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A strong interest in homelessness and housing issues •&nbsp;&nbsp;&nbsp;&nbsp;The ability to learn processes quickly—full training will be provided •&nbsp;&nbsp;&nbsp;&nbsp; A customer-focused mindset with excellent communication skills •&nbsp;&nbsp;&nbsp;&nbsp;Proactive problem-solving and resilience in a fast-moving environment&nbsp;
This is more than just a job—it’s an opportunity to change lives, make a difference, and build a meaningful career. &nbsp; Take the first step toward a rewarding future and apply today!&nbsp;
Our Offer to You In addition to your salary, you will also get to enjoy the following benefits:
•&nbsp;&nbsp;&nbsp;&nbsp;27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service •&nbsp;&nbsp;&nbsp;&nbsp;Very generous employer pension contribution •&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) •&nbsp;&nbsp;&nbsp;&nbsp;A wide range of family friendly policies such as parental leave •&nbsp;&nbsp;&nbsp;&nbsp;Access to affordable parking nearby •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Zipcar scheme&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Employee Assistance programme for free confidential counselling •&nbsp;&nbsp;&nbsp;&nbsp;Season ticket loan for public transport •&nbsp;&nbsp;&nbsp;&nbsp;Cycle to work scheme and good onsite facilities •&nbsp;&nbsp;&nbsp;&nbsp;Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

Brent Council

This is Brent

Emergency Housing Officer

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An exciting opportunity…&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.&nbsp; &nbsp; The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. &nbsp;
The post&nbsp; We’re looking for passionate, resilient individuals to join our specialist service, helping families and pregnant people facing homelessness. &nbsp;
In this fast-paced and dynamic role, you will:&nbsp; ✅ Assess the circumstances and needs of households facing homelessness&nbsp; ✅ Identify practical and sustainable housing solutions&nbsp; ✅ Work collaboratively with partners to prevent and relieve homelessness&nbsp;
You’ll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days.&nbsp; This is a front-line role where you will be expected to work from our office in Wembley depending on the rota. You will also be able to work from home on some days in the week.
Knowledge and experience of working in the homelessness sector is not essential as full training will be provided. This is an exciting opportunity to begin a career in the sector.&nbsp;
The Person:&nbsp;
Compassion, Determination, and Drive&nbsp;
Experience in the homelessness sector isn’t essential—we provide&nbsp;full training.&nbsp;What matters most is your&nbsp;drive, compassion, and ability to learn quickly.&nbsp; If you thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.&nbsp; What we’re looking for:&nbsp; ✨ A strong interest in homelessness and housing issues&nbsp; ✨ The ability to learn quickly—full training will be provided&nbsp; ✨ A customer-focused mindset with excellent communication skills&nbsp; ✨ Proactive problem-solving and resilience in a fast-moving environment&nbsp; This is more than just a job—it’s an opportunity to change lives, make a difference, and build a meaningful career. &nbsp; Take the first step toward a rewarding future and apply today!&nbsp;
Our Offer to You&nbsp;
In addition to your salary, you will also get to enjoy the following benefits:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Very generous employer pension contribution&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A wide range of family friendly policies such as parental leave&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Zipcar scheme &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Employee Assistance programme for free confidential counselling&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Season ticket loan for public transport&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Cycle to work scheme and good onsite facilities&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to affordable parking nearby&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.&nbsp;
Application Process&nbsp;
You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people.&nbsp; A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge.&nbsp;

Homelessness Prevention and Relief Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6782/Complaints__Officer__Housing__PO3_JD__2_.pdf" target="_blank">Complaints__Officer__Housing__PO3_JD__2_</a></li>
</ul>

Please apply online via the link provided.



Hackney is a well performing inner London borough and while we work to deliver high quality services, we don’t always get it right and our residents and service users need to have their concerns heard so that things can be resolved and put right. That is where our complaints process comes in.
Whilst our services work to resolve complaints at stage 1, this is not always achieved from the complainants perspective and they use their right to escalate their concerns to stage 2.
We are looking for someone to come and join our small, dedicated, busy team to investigate complaints escalated to stage 2 and help us resolve issues for our residents and service users. You can find out more about our approach to complaints using the following link&nbsp;<a href="https://hackney.gov.uk/feedback-and-complaints" target="_blank">https://hackney.gov.uk/feedback-and-complaints</a>
To be successful in this exciting role you will be highly motivated and above all want to deliver the very best levels of service. A good understanding of Council services and complaint/casework handling and investigation would be advantageous, but it's also important that you have the right skills and focus we are looking for and which are essential.
You will have excellent written and verbal communication skills and possess a desire to resolve issues for people. You will be confident and self driven and won't be afraid to challenge the way things are done and have difficult conversations with, for example, Heads of Service, to bring about the right outcomes for residents. Your focus will be on getting things done the right way.
So what’s good about this job? Well it provides the opportunity to make a difference to people’s lives, utilises problem solving skills, provides engagement with stakeholders, management and staff across all areas, means that no two days and no two cases are the same and is an ideal role in which to learn about how the Council operates.
The majority of complaints requiring investigation are currently related to Housing given that we are landlord of a large social housing stock, but we are looking for a Complaints Officer who with the right support and familiarisation will be able to investigate complaints across almost the entire range of our services including anything from Homelessness to Home Ownership, Parks to Parking, Customer Service to Community Safety, Cycling to Recycling.
To be a member of the team, you will have a passion for customer service and want to put things right and be able to deal with the investigation of complaints by providing an informative, empathetic and responsive service aimed at assisting people who are often in need of our help. This brings some challenges but also a massive opportunity for job satisfaction.
Although the job description for this position is quite broad, this role will see you working within the Chief Executive's Directorate of the Council where you will be solely responsible for undertaking stage 2 complaint investigations and associated tasks such as responding to the Housing or Local Government &amp; Social Care Ombudsman and fully utilising the Council's i:casework complaints management system.
So if this sounds like you and you can help us achieve excellent outcomes for customers, we'd love to hear from you.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;15 October&nbsp;2025 (22:59)
Interview and assessment date:&nbsp;29/30 October&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Complaints Officer (Housing)

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Head of M&amp;E and Compliance 
We are seeking an outstanding Head of M&amp;E and Compliance to join our team and drive excellence in all aspects of our social housing landlord compliance functions. Following the Council's Regulator of Social Housing's C1 rating, you will make a major contribution to ensuring the highest standards of service delivery and our continued drive to improve service delivery for the benefit of the Council's residents. 
Why Join Us? 
 
 - Be a Key Decision-Maker and part of a High Performing Team: Take charge of identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. 
 - Drive Service Improvements: Implement service improvement plans to enhance the quality of our housing portfolio, creating a lasting impact on our residents' lives. 
 
Desired Skills and Experience: 
 
 - Ability to engage, coach and motivate teams and set clear targets and expectations 
 - Demonstrable experience of leading and managing technical staff 
 - Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes 
 - A successful track record of achievement at managerial level in shaping and implementing positive change through good management and the use of performance and technical data 
 - Knowledge of relevant legislation and regulations pertaining to landlord compliance activities. 
 - Passion for driving excellence in performance and delivering outstanding results. 
 
Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery. 
Contact Details - 
If you would like to know more about the role, please contact Andrew Cotton on <a href="mailto:andrew.cotton@enfield.gov.uk" target="_blank">andrew.cotton@enfield.gov.uk</a> for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 020 8132 1615. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Head of M&E and Compliance

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FTC – 18 months
Location: Lynton House
Redbridge is an ambitious, diverse, and exciting East-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by our excellent schools, places to live, high-quality open space and rapid transport connections into the heart of the City.
The Housing Solutions Team forms part of a wider Housing Needs Service and is an award-winning team that’s continuing to grow, improve and striving to achieve an excellent service for Redbridge residents who have a housing need.&nbsp; As part of this exciting journey, we are seeking two Housing Solutions Team Leaders to join our team who can:
<ul>
<li>Support, lead and manage staff to achieve their objectives and targets</li>
<li>Maintain robust case management, duty system, processes and procedures</li>
<li>Provide an effective, professional homelessness service that includes assessment and investigation of homeless approaches and applications in line with the Councils’ statutory duties under Housing Act 1996 Part 7 and relevant case law.</li>
<li>Continue with our focus on increasing prevention, offering customers in housing need a full range of advice and interventions on their housing options in the private and public sector with a focus &nbsp;</li>
</ul>
You will be used to working in a fast-paced housing environment and be able to respond effectively and pro-actively to changing circumstances and employ a flexible, problem-solving mentality to overcome varied challenges.
To apply for this post, you must submit an online application form along with uploading a copy of your CV and supporting statement.

London Borough of Redbridge

Housing Solutions Team Leader

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Private Sector Liaison Officer(P01693)£30,756pa with progression to £34,011pa through annual increments(inclusive of outer fringe allowance)37 hours per week12-month fixed term contractAre you a persuasive person? Can you negotiate and change minds to help those in need? If this is you, we want to hear from you!Welwyn Hatfield Borough Council has invested in the Homelessness Services and is looking for an enthusiastic, passionate Private Sector Liaison Officer to make a difference to residents in need of housing.You will be part of Welwyn Hatfield Borough Council Housing Options team, working to promote the partnership with the Council and landlords and letting agents to help provide homes for those who are homeless or threatened with homelessness. You will be responsible for reaching out to landlords and letting agents, negotiating access to property which can be offered to people and families that need somewhere to live.You will develop the Council’s offer to landlords and agents, being a point of contact for them to ensure tenancy sustainment and encourage landlords and agents in becoming a partner to the Council in our goal of reducing homelessness and the need for temporary accommodation.Working alongside the other officers in the Housing Options team, you will be creative in your negotiations in finding solutions to barriers that might exist and alleviating concerns.Previous experience in the lettings industry is desirable, but not essential.About you:You will be passionate in providing high quality public services to the local community. You will have experience with providing excellent customer service. You will have ability to negotiate with others and find solutions to complicated situations. You must have excellent communication and interpersonal skills and a commitment to deliver outstanding results. You will have a great eye for detail to maintain accurate data and understand the data protection legislation and principles.You will have an interest in learning about homelessness and developing or increasing your understanding of homelessness legislation and case law.If you are passionate about helping people with true customer focus, assisting those in housing need, thrive under pressure and enjoy working in a team – we want to hear from you.The ability to converse with ease with other staff and members of the public and to provide advice in accurate spoken English is essential for this post.You will have a full UK driving license and access to a car.About us:Our CORE values are at the heart of everything we do – Core, Open, Responsible, and Excellent.Our main office is in the centre of Welwyn Garden City offering transport links and great amenities. We offer flexible working for that work life balance, generous annual leave, and the local government pension. We also have electric pool cars, cycle to work scheme, and bicycle pods to help reduce our carbon footprint. You will have access to our health and wellbeing events and a discount with a local sports provider.The full list of our benefits can be found here: <a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> We do not offer sponsorship for the employment in the UK.Closing date for applications is 12 October 2025Assessments will be held on 22 October 2025Interviews will take place on 29 October 2025 Keywords: Welwyn Hatfield, local government, community, housing options, housing needs, homelessness, tenants, negotiating,

Welwyn Hatfield Borough Council

Private Sector Liaison Officer (P01693)

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Salary: £42,221 - £47,940 Grade:&nbsp;Level 3 Zone 2 Location:&nbsp;Holmes Road, Camden Hours per week:&nbsp;36 Hours (Full Time) Contract Type:&nbsp;Permanent/ Full Time Closing date:&nbsp;Sunday 12^th October 2025 at 23:59 Flexible working options available – open to discussion Come and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us.&nbsp; Drop in any time, we’d love to see you! About Camden At Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to bold ideas, radical social change, and a spirit of innovation. Join us, and you’ll help shape a better future for everyone. The role We’re looking for a Senior Housing Repairs Co-ordinator to join our Housing Repairs Contact Centre. This is a key role where you’ll lead the day-to-day planning and scheduling of high-volume repair works – from the first customer call right through to completion. As well as handling complex cases and supporting residents, you’ll play a leadership role in mentoring and guiding colleagues, ensuring that service standards are consistently met and that residents receive a first-class experience. What you’ll do <ul> <li> Lead and coordinate scheduling and allocation of responsive repairs. </li> <li> Act as first point of contact for operatives and contractors, tracking progress in real time. </li> <li> Train, mentor, and support Housing Repairs Co-ordinators in the team. </li> <li> Handle high call volumes and complex customer enquiries with professionalism and care. </li> <li> Ensure accurate processing of repairs in line with Camden’s policies and statutory requirements. </li> <li> Monitor outstanding works, escalate delays, and drive completion within set timescales. </li> <li> Contribute to service improvements and support management in achieving team targets. </li> <li> Work closely with repairs supervisors to maximise operatives’ efficiency and customer satisfaction. </li> </ul> About you We’re looking for someone who combines strong service delivery skills with team leadership qualities. You’ll bring: <ul> <li> Experience working in a busy contact centre or scheduling environment. </li> <li> The ability to mentor, support, and guide colleagues. </li> <li> Excellent communication and problem-solving skills. </li> <li> Strong organisational skills and the ability to manage multiple priorities. </li> <li> Experience diagnosing repairs, booking appointments, and using repairs IT systems. </li> <li> A positive, resident-focused approach, even in challenging situations. </li> </ul> Working for Camden At Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be. Inclusion and Diversity We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates. Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference. Accessibility and Adjustments We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or call 020 7974 6655. Apply To view the full Job Profile, please click (HERE). To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.

Camden Council

Senior Housing Repairs Coordinator

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Salary:&nbsp;£38,923 - £43,749&nbsp;&nbsp; Grade: Level 3 Zone 1 Location: Holmes Road, CamdenHours per week:&nbsp;36 Hours (Full Time)&nbsp; Contract Type: Permanent/ Full Time Closing date: Sunday 12^th October 2025 at 23:59Flexible working options available – open to discussionCome and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us.&nbsp; Drop in any time, we’d love to see you!About CamdenAt Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to radical social change, creativity, and innovation. Join us, and you’ll help decide a better future for everyone.The roleAs a Housing Repairs Co-ordinator, you’ll be at the heart of our Housing Repairs Contact Centre. You’ll manage all incoming and ongoing customer contact, planning and scheduling responsive repair works from start to finish.From booking appointments and allocating jobs to our trade staff, through to monitoring progress and ensuring works are completed, you’ll make sure our residents get a first-class service every time. You’ll be the first point of contact for trades staff and contractors, keeping everything on track in real time.This is a busy and rewarding role where no two days are the same – and where your work directly improves the day-to-day lives of our residents.What you’ll do<ul>
<li>Take ownership of customer enquiries, diagnosing and logging repairs accurately.</li>
<li>Book and schedule repair works, allocating the right jobs to the right operatives.</li>
<li>Keep residents updated and ensure a smooth journey from first call to completion.</li>
<li>Monitor outstanding repairs and make sure they’re completed on time.</li>
<li>Work closely with supervisors and colleagues to maximise efficiency and customer satisfaction.</li>
<li>Contribute to team targets and service improvements.</li>
<li>Handle high call volumes with professionalism, patience, and care.</li>
</ul>About youWe’re looking for someone who:<ul>
<li>Has experience in a busy contact centre or scheduling role.</li>
<li>Is confident handling high call volumes while providing excellent customer care.</li>
<li>Can diagnose and raise repairs accurately using IT systems.</li>
<li>Works well under pressure and thrives in a fast-paced environment.</li>
<li>Enjoys working with others to solve problems and improve services.</li>
<li>Communicates clearly and warmly with residents, colleagues, and contractors.</li>
<li>Is flexible and able to work to shift patterns when needed.</li>
</ul>Working for CamdenAt Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be.Inclusion and DiversityWe want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates.Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.Accessibility and AdjustmentsWe are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or call 020 7974 6655.ApplyTo view the full Job Profile, please click (HERE).To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.

Housing Repairs Co-ordinator

Job Description Organisation:&nbsp;London Borough of Waltham Forest&nbsp; Salary:&nbsp; Scale 6 - PO1 &nbsp;£35,520 - £43,680(career graded/depending on experience) Retention Bonus:&nbsp;Yes Contract Type:&nbsp;Permanent Working hours per week:&nbsp;36 Application Deadline: 03/10/2025 Proposed Interview Date(s):&nbsp;TBC Reference: 1901 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; This is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp; As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option. The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated. &nbsp; For more information please visit our website page -&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a> <a href="https://url.uk.m.mimecastprotect.com/s/-VBSCJ8B9Fr63EWsVfJty-Q2y?domain=fs-filestore-eu.s3.eu-west-1.amazonaws.com" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li> <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li> <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li> <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>3 A levels or equivalent through experience</li> <li>Demonstrable ability in written English and basic mathematics</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Satisfactory DBS check;&nbsp; Suitable driver’s license; &nbsp;is desirable not essential As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us." target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.</a> Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp; Same Posting Description for Internal and External Candidates





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London Borough Of Waltham Forest

Housing Options and Assessment Officer

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Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
<a href="https://www.hounslow.gov.uk/working-council" target="_blank">If you join us, you’ll have access to a range of employee benefits. Read more about these here.</a>
About The Role
This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health, and social care agendas. With new dynamic leadership at its helm, the Housing Directorate is pursuing a mandate to be the best local housing authority that delivers for its residents.
If you want to be a part of our new progressive leadership team, this is a unique opportunity for you as well as us, because we are interested in what you can bring to help us improve and develop our services for our customers. You will need to be energetic, enthusiastic and ready for a new and exciting challenge where every day is different. You will have relevant work-based experience, have a track record of putting service users at the heart of service delivery and want to continue to learn and develop your knowledge and skills.
About The Team You’ll Be Working In
<ol>
<li>You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.</li>
<li>You are a dynamic leader driving continuous improvement to a first class, modern and flexible prevention focussed service to a wide range of residents.</li>
<li>You have extensive experience and consistent achievement at a senior management level in an organisation of comparable scope and complexity, working to continuously improve services for vulnerable people.</li>
<li>You are experienced in leading, motivating and managing services with multi-disciplinary teams to achieve consistently high standards and deliver strategic objectives, policies and value for money services through effective service planning.</li>
<li>Your excellent interpersonal skills will mean that you are able to be supportive and motivating as you lead and inspire, empowering your teams and colleagues whilst being clear and firm about performance and service delivery.</li>
<li>You are an expert communicator who has extensive experience of developing excellent relationships with key partners. You take personal responsibility to obtain and maintain trust of a wide range of stakeholders, including residents, internal departments, external agencies, government departments.</li>
<li>You are a critical thinker with innovative and creative problem solving skills that achieve the strategic objectives of the council, while managing and minimising risk across the service and effectively implement a preventative ethos in the areas of housing, health and social care.</li>
<li>You have high personal integrity with a respect for the dignity and confidentiality of others. You will be committed to equal opportunities and understanding how the service needs to adapt to improve accessibility.</li>
<li>You are self-motivated, highly organised and analytical with an attention to detail, able to review budgets, data and identify trends and make appropriate decisions.</li>
<li>It is desirable that you have a degree or equivalent qualifications. You have demonstrable work experience and can evidence continual professional development.</li>
<li>You can travel independently around the Borough to meet other professionals in community settings.</li>
</ol>
If the points below resonate with you, we’d love you to put in an application:
<ol>
<li>Are you passionate about customer services?</li>
<li>Are you an experienced homelessness professional with an excellent grasp of housing legislation?</li>
<li>Are you looking to working in a forward thinking and progressive housing department?</li>
<li>Are you a visible leader adept at managing high volumes of work involving vulnerable residents.</li>
<li>Basic DBS check required.</li>
</ol>
When Interviews Will Be Held And Who to Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Jonathan.Joseph@hounslow.gov.uk" target="_blank">Jonathan.Joseph@hounslow.gov.uk</a>
Interviews for this job will be held in October 2025.

London Borough of Hounslow

Head of Housing Solutions Independence and Rough Sleeping

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Housing Development Team Leader (RP0147)Starting salary £55,051 with progression to £58,445 through annual increments37 hours (hybrid working) Are you experienced in delivering affordable housing projects? Do you have a passion for creating safe, secure, and high-quality homes for all?Welwyn Hatfield Borough Council is looking for a dynamic and forward-thinking Housing Development Team Leader to help shape the future of housing in our borough.This is a fantastic opportunity to lead a dedicated team and play a pivotal role in delivering our ambitious Affordable Housing Programme.In this leadership role, you’ll be responsible for driving the council’s delivery of affordable homes—whether through direct development, strategic acquisitions, or working in partnership with registered providers and developers.You’ll lead the Housing Development team to identify opportunities, manage a robust delivery pipeline, and ensure projects align with our strategic priorities. You will be involved in managing a capital and revenue budget of around £20M.At Welwyn Hatfield, housing is a key priority. We’re committed to providing our residents with homes that meet their needs and enhance their quality of life.If you're ready to make a meaningful impact and grow your career in a supportive and ambitious environment, we’d love to hear from you.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will have a full UK driving licence and access to a car.Working in the heart of Welwyn Garden City, we offer flexible working arrangements, access to electric pool cars, as well as the Local Government pension scheme and generous annual leave. You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a>OurCOREvalues —Collaborative, Open, Responsible, Excellent — guide everything we do.We do not offer sponsorship for employment in the UK.Applications close on 12 October 2025Remote assessment will be held on 15 October 2025Interviews will be held on 24 October 2025 Keywords: Welwyn Hatfield, Hertfordshire, local government, housing, tenants, housing development, strategic, affordable housing, team leader, management, regeneration and economic development

Housing Development Team Leader

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6325/Role_Profile_Systems_Support_Officer_G12__1___1_.pdf" target="_blank">Role_Profile_Systems_Support_Officer_G12__1___1_</a></li>
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Housing Systems Support Officer
Salary range: £50,085 - £52,194 p.a. plus fantastic benefits Contract: Permanent&nbsp; Hours of work: 36 hours per week Location: Croydon
Croydon Council has around 12,000 residential properties. The Council&nbsp;has recently implemented NEC Housing as its replacement to the OHMS Housing Management system. The system manages all Housing Services and includes the Estates, Repairs, Rents, Service Charges, Allocations, Housing Advice, Property Purchase, lettings and Housing Online modules.
We are recruiting a team to support NEC Housing, triage service calls and manage the automated GPI jobs interfaces and Direct Debit runs, responding appropriately as issues arise.
In addition to the existing modules, there is a programme of enhancement whereby a separate team will implement or re-configuring the following service areas in NEC Housing:
<ul>
<li>Online repair reporting</li>
<li>Task Manager</li>
<li>NEC CRM</li>
<li>NEC CBL</li>
<li>Housing Online</li>
<li>Servicing</li>
<li>Disrepair</li>
<li>Document management integration</li>
<li>NEC Assets</li>
<li>NEC Go-Mobile</li>
<li>Reporting / Power BI</li>
<li>NEC Data Warehouse &amp; Dashboards</li>
<li>NEC Support Services</li>
</ul>
These service areas will be supported by the Systems Support team as they come on line.
These posts, located in the Council Housing Services Directorate, will focus on:
<ul>
<li>Supporting the production and analysis of operational, financial and performance data, including the discharge of the Council’s statutory responsibility for reporting of national performance and statistics</li>
<li>Driving systems use and data compliance with established policies, procedures and standards</li>
<li>Monitoring and managing automated routines, HFI interfaces and GPI jobs and maintaining documentation and schedules</li>
<li>Maintaining security job roles and updating user profiles for starters and leavers</li>
<li>Managing the report distribution routines</li>
<li>Assisting services to use their line of business applications effectively</li>
</ul>
The role is offered on a full time 36hrs per week, permanent basis.&nbsp;Most of the work will be delivered remotely although there is a requirement to attend Head Office at least one day per month to attend team meetings or when the role requires in-person meetings.
You will need to have experience of at least two years working on an NEC Housing &nbsp;and providing support to other users.&nbsp; You will need to demonstrate a pro-active approach to your role including the ability to manage your workload with minimal supervision, to work as part of a team, and to liaise with a variety of internal and external stakeholders to support the application and our users.
For further information about this role or for a confidential discussion please email Steph Harrison (Housing Digital Systems Manager) at&nbsp;<a href="mailto:steph.harrison@croydon.gov.uk" target="_blank">steph.harrison@croydon.gov.uk</a>
Closing date: Sunday 5th October 2025 at 11.59pm
To view the&nbsp;Systems Support Officer&nbsp;role profile, please&nbsp;<a href="https://drive.google.com/file/d/1sn3Eu57j3rN4AMuGWxQLT5uYNm2u-t86/view?usp=drive_link" target="_blank">click here.</a>
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
<ul>
<li>Get a grip on the finances and make the council financially sustainable</li>
<li>Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and&nbsp;businesses</li>
<li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith&nbsp;sectors</li>
<li>Ensure good governance is embedded and adopt best practice</li>
<li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li>
</ul>
Key business plan outcomes:
<ul>
<li>Croydon is a place of opportunity for business, earning and learning</li>
<li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li>
<li>Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home</li>
<li>People can lead healthier and independent lives for longer</li>
<li>Croydon Council’s new ways of working</li>
</ul>
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.&nbsp;
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Croydon Council

System Support Officer

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Estate and Environmental Services Team Manager
Salary range: Grade 12 £48,531 - £50,574 p.a. plus fantastic benefits Contract: Permanent x3 Hours of work: 36 hours per week Location: Croydon
Lead frontline teams and help deliver excellent estate services for Croydon.&nbsp;
We are recruiting three experienced Team Managers to lead our caretakers, handypersons, and bulk refuse staff. You’ll be responsible for delivering a high-quality, customer-focused estate and environmental service, ensuring our estates are clean, safe, and well-maintained.&nbsp;
About the role&nbsp;
<ul>
<li>Lead and motivate a team delivering frontline estate services.&nbsp;</li>
</ul>
<ul>
<li>Manage contracts and ensure compliance with health and safety.&nbsp;</li>
</ul>
<ul>
<li>Monitor performance and drive service improvements.&nbsp;</li>
<li>Work with residents, councillors, and partners to raise estate standards.&nbsp;</li>
</ul>
About you&nbsp;
<ul>
<li>Knowledge of Health and Safety legislation relevant to the provision of caretaking, estates, and environmental cleanliness and wellbeing of residents.&nbsp;</li>
</ul>
<ul>
<li>Experience managing teams in housing, caretaking, or environmental services.&nbsp;</li>
</ul>
<ul>
<li>Strong knowledge of estate compliance and health and safety.&nbsp;</li>
</ul>
<ul>
<li>Excellent leadership and communication skills.&nbsp;</li>
<li>Ability to deliver service improvements and value for money.&nbsp;</li>
</ul>
Why join us?&nbsp;
This is a leadership role where you’ll have a direct impact on residents’ quality of life and help shape the future of estate services in Croydon. Our benefits include:&nbsp;
<ul>
<li>
Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.&nbsp;</li>
</ul>
<ul>
<li>
Career Development: We invest in our staff and support their development.&nbsp;</li>
</ul>
<ul>
<li>
Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.&nbsp;</li>
</ul>
<ul>
<li>
Family Friendly provisions: Generous maternity leave and family leave provisions&nbsp;</li>
</ul>
<ul>
<li>
Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.&nbsp;</li>
</ul>
View our full range of <a href="https://croydon.referrals.selectminds.com/info/page2" target="_blank">Staff Benefits - Croydon Jobs Careers</a>&nbsp;
 View the Estates and Environmental Services Team Manager&nbsp;role profile <a href="https://drive.google.com/file/d/1fPvI7X70PMW9zpm7oGgOucEX0rsOdt3W/view?usp=drive_link" target="_blank">please click here</a>
Assessment Centres: Week Commencing 30th October&nbsp;
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
<ul>
<li>Get a grip on the finances and make the council financially sustainable</li>
<li>Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and&nbsp;businesses</li>
<li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith&nbsp;sectors</li>
<li>Ensure good governance is embedded and adopt best practice</li>
<li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li>
</ul>
Key business plan outcomes:
<ul>
<li>Croydon is a place of opportunity for business, earning and learning</li>
<li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li>
<li>Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home</li>
<li>People can lead healthier and independent lives for longer</li>
<li>Croydon Council’s new ways of working</li>
</ul>
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.&nbsp;
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Estate and Environmental Services Team Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6360/Temporary_Accomodation_Placement_Manager_-_Final_May_23.pdf" target="_blank">Temporary_Accomodation_Placement_Manager_-_Final_May_23</a></li>
</ul>





Temporary Accommodation Placement Manager
Salary range: Grade 16 £60,573 - £62,766 p.a. plus fantastic benefits Contract: Permanent&nbsp; Hours of work: 36 hours per week Location: Croydon
Lead Croydon’s Temporary Accommodation service and help deliver safe, secure homes for families in need.
We are looking for a skilled and motivated&nbsp;Temporary Accommodation Placement Manager&nbsp;to lead Croydon’s placement and income collection functions. This role is at the heart of our Housing Needs service, ensuring households in crisis are placed swiftly into safe, suitable accommodation while achieving best use of resources and value for money.
About the role
<ul>
<li>Lead and manage the Temporary Accommodation Placement Team and Accommodation Income Team.</li>
<li>Oversee the allocation and management of temporary accommodation, ensuring properties are compliant, safe, and let in line with policy.</li>
<li>Take the lead on contracts with accommodation providers, monitoring standards and driving improvements.</li>
<li>Work closely with the Procurement Manager to ensure properties are of good quality and meet demand.</li>
<li>Oversee the income collection function, achieving and exceeding collection targets.</li>
<li>Manage budgets and contracts (up to £8m), ensuring financial controls and value for money.</li>
</ul>
About you
<ul>
<li>Extensive knowledge of homelessness law, housing legislation, landlord and tenant law, and welfare reform.</li>
<li>Proven experience of managing temporary accommodation services, contracts, and budgets in a high-pressure environment.</li>
<li>Strong leadership skills, with the ability to inspire, motivate, and develop multi-disciplinary teams.</li>
<li>Excellent communication, negotiation, and influencing skills with senior stakeholders, landlords, and partner agencies.</li>
<li>Ability to analyse complex information, develop strategies, and deliver service improvements.</li>
<li>A commitment to fairness, inclusion, and high-quality customer service.</li>
</ul>
Why join us?
This is a unique opportunity to play a central role in Croydon’s response to homelessness. You’ll lead critical services that support some of the borough’s most vulnerable residents. Our benefits include:
<ul>
<li>Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.</li>
<li>Career Development: We invest in our staff and support their development.</li>
<li>Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.</li>
<li>Family Friendly provisions: Generous maternity leave and family leave provisions</li>
<li>Work Life Balance: Options for flexible and agile working options in line with service demand</li>
</ul>
View our full range of Staff Benefits -&nbsp;<a href="https://croydon.referrals.selectminds.com/info/page2" target="_blank">Staff Benefits - Croydon Jobs Careers</a>
View Temporary Accommodation Placements Manager role profile&nbsp;<a href="https://drive.google.com/file/d/1T5ElD5l8You_3otvRoVkSo6pd-YCKWyt/view?usp=drive_link" target="_blank">please click here</a>
Assessment Centres: Week Commencing 20 October 2025
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
<ul>
<li>Get a grip on the finances and make the council financially sustainable</li>
<li>Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and&nbsp;businesses</li>
<li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith&nbsp;sectors</li>
<li>Ensure good governance is embedded and adopt best practice</li>
<li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li>
</ul>
Key business plan outcomes:
<ul>
<li>Croydon is a place of opportunity for business, earning and learning</li>
<li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li>
<li>Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home</li>
<li>People can lead healthier and independent lives for longer</li>
<li>Croydon Council’s new ways of working</li>
</ul>
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.&nbsp;
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Temporary Accommodation Placements Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6336/Estates_and_Environmental_Improvement_Officer.pdf" target="_blank">Estates_and_Environmental_Improvement_Officer</a></li>
</ul>





Estates and Environmental Improvement Officer&nbsp;
Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits Contract: Permanent x2 Hours of work: 36 hours per week Location: Croydon
Be at the heart of driving estate improvements that matter to residents.
We are seeking two Improvement Officers to monitor and improve estate and environmental services. You’ll ensure contractors deliver value for money, work with residents to address concerns, and make sure our estates are safe, clean, and welcoming.
About the role
<ul>
<li>Monitor and inspect estate services and environmental works ensuring that works are delivered to a high standard and in line with works specified.</li>
<li>Liaise with contractors, inspect works, raise and address quality issues.</li>
<li>Manage complaints and track performance data.</li>
<li>Recommend and implement improvements.</li>
</ul>
About you
<ul>
<li>Knowledge of construction and design and construction related defects and how to avoid them.</li>
<li>A thorough knowledge and understanding of relevant and current, codes of practice, building regulations, health and safety legislation, standards to ensure these are delivered and effectively incorporated within all operations</li>
<li>Ability to develop and implement measures for identifying and responding to customer demands and expectations.</li>
<li>Experience of managing external contractors and monitoring monthly performance</li>
<li>Strong communication and stakeholder engagement skills.</li>
<li>A proactive, customer-focused approach.</li>
</ul>
Why join us?
You’ll play a key role in ensuring Croydon’s estates are maintained to a high standard, supporting thriving, safe, and sustainable communities. Our benefits include:
<ul>
<li>
Inclusive Culture:&nbsp;Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.</li>
<li>
Career Development:&nbsp;We invest in our staff and support their development.</li>
<li>
Generous Benefits Package:&nbsp;Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.</li>
<li>
Family Friendly provisions:&nbsp;Generous maternity leave and family leave provisions</li>
<li>
Make a Difference:&nbsp;Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.&nbsp;At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.</li>
</ul>
View our full range of&nbsp;<a href="https://croydon.referrals.selectminds.com/info/page2" target="_blank">Staff Benefits - Croydon Jobs Careers</a>
&nbsp;View the Estates and Environmental Improvement Officer&nbsp;role&nbsp;<a href="https://drive.google.com/file/d/1jD4Q1iEBYDI9cy5rNp00_y3DudORJkKr/view?usp=drive_link" target="_blank">profile please click here</a>
Assessment Centres:&nbsp;Week Commencing 29th&nbsp;October
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
<ul>
<li>Get a grip on the finances and make the council financially sustainable</li>
<li>Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and&nbsp;businesses</li>
<li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith&nbsp;sectors</li>
<li>Ensure good governance is embedded and adopt best practice</li>
<li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li>
</ul>
Key business plan outcomes:
<ul>
<li>Croydon is a place of opportunity for business, earning and learning</li>
<li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li>
<li>Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home</li>
<li>People can lead healthier and independent lives for longer</li>
<li>Croydon Council’s new ways of working</li>
</ul>
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.&nbsp;
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Estates and Environmental Improvement Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6321/Role_Profile_System_Development_Consultant__1_.pdf" target="_blank">Role_Profile_System_Development_Consultant__1_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



System Devleopment Consultant - NEC Housing&nbsp;
Salary range: £55,323 - £57,402 p.a. plus fantastic benefits Contract: Permanent&nbsp; Hours of work: 36 hours per week Location: Croydon
Croydon Council manages approximately 12,000 residential properties and has recently implemented NEC Housing as a replacement for the OHMS Housing Management System. This modern platform supports a wide range of housing services, including Estates, Repairs, Rents, Service Charges, Allocations, Housing Advice, Property Purchase, Lettings, and Housing Online.
We are building a dynamic and forward-thinking team to support NEC Housing, deliver additional modules, and continuously improve processes in line with the needs of our customers. This includes both enhancements to existing modules and the implementation or reconfiguration of the following service areas:
<ul>
<li>Online Repair Reporting</li>
<li>Task Manager</li>
<li>NEC CRM</li>
<li>NEC CBL</li>
<li>Housing Online</li>
<li>Servicing</li>
<li>Disrepair</li>
<li>Document Management Integration</li>
<li>NEC Assets</li>
<li>NEC Go-Mobile</li>
<li>Reporting / Power BI</li>
<li>NEC Data Warehouse &amp; Dashboards</li>
<li>NEC Support Services</li>
</ul>
Role Overview
This role sits within the Council’s Housing Directorate and will lead the development of NEC Housing as a critical line-of-business application. You will drive service improvements through effective system configuration and agile delivery.
We are looking for someone who:
<ul>
<li>Solves problems creatively and collaboratively, using data and insight to design solutions that improve customer outcomes.</li>
<li>Has a customer-first mindset, ensuring that system improvements reflect the real needs of residents and service users.</li>
<li>Demonstrates tenacity and resilience, seeing complex projects through from design to delivery.</li>
<li>Takes ownership of their personal development, staying up to date with system capabilities and best practices.</li>
<li>Is outcomes-focused, always aiming to deliver measurable improvements in service delivery and user experience.</li>
</ul>
You will manage technical design workshops with service users and NEC consultants, produce system specifications, and make informed decisions on the best solutions to support service delivery. You’ll build and test configurations in a test environment, lead user testing, and implement approved solutions in the live system.
What are we looking for:
<ul>
<li>At least two years’ experience in the design, build, and testing of NEC Housing.</li>
<li>A proactive, self-managing approach to workload and priorities.</li>
<li>Strong collaboration and communication skills, with the ability to work across teams and with external partners.</li>
<li>A passion for continuous improvement and delivering transformational change through technology.</li>
</ul>
Working Arrangements
Full-time, 36 hours per week, permanent contract. Hybrid working, with monthly in-person meetings at the office or as required.
Each Systems Development Consultant will specialise in a number of modules or service areas to ensure full coverage of the NEC Housing platform.
For further information about this role or for a confidential discussion please email Steph Harrison (Housing Digital Systems Manager) at&nbsp;<a href="mailto:steph.harrison@croydon.gov.uk" target="_blank">steph.harrison@croydon.gov.uk</a>&nbsp;
Closing date: Sunday 5th October 2025 at 11.59pm
To view the&nbsp;Systems Development Consultant&nbsp;role profile, please<a href="https://drive.google.com/file/d/1sg55UVT8oL21zrHaU3bjlyyP325-UJLD/view?usp=drive_link" target="_blank">&nbsp;click here</a>
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
Croydon Council’s priorities
The Council balances its books, listens to residents, and delivers good sustainable services
<ul>
<li>Get a grip on the finances and make the council financially sustainable</li>
<li>Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and&nbsp;businesses</li>
<li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith&nbsp;sectors</li>
<li>Ensure good governance is embedded and adopt best practice</li>
<li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li>
</ul>
Key business plan outcomes:
<ul>
<li>Croydon is a place of opportunity for business, earning and learning</li>
<li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li>
<li>Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home</li>
<li>People can lead healthier and independent lives for longer</li>
<li>Croydon Council’s new ways of working</li>
</ul>
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.&nbsp;
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Systems Development Consultant

<ul></ul>





Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service. 
Key Responsibilities: 
 
 - Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). 
 - Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. 
 - Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. 
 - Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. 
 - Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. 
 - Interpret and explain complex legal matters to tenants, landlords, and other interested parties. 
 - Provide advocacy for applicants in court and support around claiming benefits. 
 
What We’re Looking For: 
 
 - Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. 
 - Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. 
 - Excellent interpersonal skills to handle complex enquiries and complaints tactfully. 
 - Ability to work both independently and as part of a team. 
 - Proficiency in using IT databases to manage information effectively. 
 
Why Join Us? 
 
 - Be part of a team dedicated to preventing homelessness and improving housing conditions. 
 - Work collaboratively with various departments and external agencies. 
 - Opportunity to make a real impact in the community. 
 - Supportive work environment with opportunities for professional development 
 
Contact details: 
If you would like to know more about the role, please contact <a href="mailto:Violet.Mukungu@Enfield.gov.uk" target="_blank">Violet.Mukungu@Enfield.gov.uk</a> and <a href="mailto:Rebecca.Porthouse@Enfield.gov.uk" target="_blank">Rebecca.Porthouse@Enfield.gov.uk</a> for an informal discussion. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Housing Caseworker

<ul></ul>





Job Title: Regeneration Project Officer (Housing Management) Directorate: Housing Services Service/Section: Housing Operations &amp; Estate Services / Resident Services Grade 6 £39,276 - £42,771 Contract: Permanent full time. About Us The London Borough of Havering is a vibrant and diverse borough in East London, known for its strong sense of community, excellent transport links, and a blend of urban and green spaces. Havering is committed to delivering high-quality services to its residents and is at the forefront of regeneration and community development across the borough. About Resident Services Resident Services is at the heart of Havering’s commitment to its communities. Our function is to provide a comprehensive range of housing management and estate services, supporting residents through every stage of their tenancy. We champion safe, sustainable, and thriving neighbourhoods, working closely with residents, local councillors, and partner agencies to ensure everyone has access to the support and services they need. &nbsp; About the Job As a Regeneration Project Officer, you will be the lead officer for all housing management activities on regeneration sites. You will coordinate estate activities during consultation, decant, and development phases, support local hubs, and deliver high-quality tenancy and leasehold management services. You’ll play a key role in engaging with residents and stakeholders, ensuring their needs are met throughout the regeneration process. Why Join Us? Make a Real Difference: Be at the forefront of major regeneration projects, directly improving the lives of residents and shaping the future of Havering’s communities. Collaborative Environment: Work alongside passionate colleagues, local councillors, and partner agencies in a supportive and inclusive team. Professional Development: Access to ongoing training, career progression opportunities, and the chance to develop your skills in a dynamic service area. Flexible Working: Occasional work outside normal office hours and the ability to work across different sites in the borough. Commitment to Wellbeing: We support our staff with a strong focus on wellbeing, safeguarding, and work-life balance. Equality and Diversity: Havering is committed to equality of opportunity and welcomes applicants from all backgrounds. About You Experience in social housing, care, or public sector housing management. Strong relationship management skills with residents, elected members, and partner agencies. Ability to manage complex casework and deliver high standards of customer service. Contract monitoring and commissioning experience. A full driving licence and access to a vehicle for work Please view Job Profile&nbsp;here For an informal discussion about the post, please contact : <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a>&nbsp;or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is &nbsp;8/10/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Regeneration Project Officer

<ul></ul>





Salary: £50,537 - £57,583 Grade:&nbsp;Level 4, Zone 2 Location:&nbsp;Holmes Road Depot, NW5 3AP Contract Type:&nbsp;Permanent&nbsp; Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Wednesday 8^th&nbsp;October at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. How You’ll Be Involved&nbsp; As a Legal Disrepair&nbsp;Works Manager reporting directly to the Disrepair Manager, you’ll play a pivotal role in ensuring our Legal Disrepair cases&nbsp;are delivered to the highest standards. You’ll bring strong surveying expertise and a proven ability to balance technical knowledge with excellent interpersonal skills. Whether working independently or as part of a team, you’ll be trusted to oversee the full lifecycle of planned repairs—making sure every project meets our quality benchmarks and compliance requirements. Your day-to-day will involve working off Scott Schedules&nbsp;and have close collaboration with contractors and Legal staff, from scoping works on-site to conducting thorough inspections before, during, and after repairs. You’ll be the driving force behind quality assurance, proactively identifying and resolving any issues to keep projects on track and within agreed timescales. With a keen eye for detail, you’ll also manage authorisations for payments and expenditure, always upholding our commitment to health and safety throughout every stage of the process. You will be required to update a tracker of all your cases on a regular basis and record any issues preventing works from being carried out and highlight any delays This is an opportunity to make a real impact ensuring our residents receive the best possible service, and that every repair reflects our dedication to excellence. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. You’ll bring a blend of excellent technical knowledge and strong interpersonal skills, with the confidence to work both independently and as part of a team. Your background includes extensive experience supervising contractors within social housing, and you’re comfortable operating in high-volume maintenance or void environments. You have a proven ability to produce clear, precise technical reports for a range of audiences, and you keep your understanding of health and safety responsibilities up to date—ideally holding an IOSH Managing Safely qualification. Familiarity with employment law, as well as policies and systems such as health and safety and quality assurance, is important. You’re adept at managing scopes, conducting health and safety checks, and overseeing handovers, while also using data systems to check quotes, approve variations, and track work progress. Your planning and organisational skills are strong, and you’re confident using IT systems, particularly Excel and Microsoft Office. A full UK driving licence is essential for this role. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Disrepair Works Manager

<ul></ul>





Permanent Ref:&nbsp; H1116 This exciting opportunity has arisen for a vacancy within the Property Service. You will be joining a supportive and professional team where you will be required to analyse data, provide reports and input information into our asset management system. Collating data from a variety of sources is an integral part of the role.&nbsp; This ensures that data quality is maintained for the council’s housing stock, which assists with the development of future investment programmes around sustainability, refurbishment and planned works. &nbsp; You will be required to understand and manipulate data in a number of IT systems.&nbsp; This allows us to manage our housing stock to achieve statutory compliance, and meet our tenants’ needs.&nbsp; Working with colleagues across our Housing Service is an essential part of the role. The ability to build strong and meaningful relationships with colleagues and various contractors is required as well as tact, diplomacy and analytical skills.&nbsp; You will have excellent written and oral communication skills and the ability to achieve defined performance targets. This role will suit an adaptable, flexible, individual who is committed to ensuring a high-quality standard of work and continually seeks to improve performance. A Basic Disclosure check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details.

Database Support Officer

<ul></ul>





This is a fantastic opportunity to join a the Service Development Team within the Housing &amp; Regeneration Service, with a focus on making significant change to improve Council Housing services. 
The Feedback, learning and Insight Officer will champion the voice of the customer by capturing all sources of resident feedback across a variety of settings from satisfaction surveys, focus groups, complaints and compliments ensuring that analysis drives actions to support continuous learning and improving 
Key Accountabilities: 
The successful applicant will be expected to: 
 
 - To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times. 
 - To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values. 
 - Work with the Customer Experience Service to support the implementation, embedding and continuous improvement in the use of the Council’s corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity. 
 
Contact Details - 
If you would like to know more about the role, please contact Will Solly via <a href="mailto:Will.Solly@enfield.gov.uk" target="_blank">Will.Solly@enfield.gov.uk</a> for an informal discussion 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 0208 132 1615 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Feedback, Learning and Insight Officer

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Housing Transactions Officer (P01630)Starting salary £28,426 with potential progression to £34,011 on achieving designated skills and experience37 hours (hybrid working) Do you have experience in a customer accounts related environment? If so, this role is for you. In this key role it will be up to you to provide a proactive, comprehensive and high-quality back-office housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield.You will undertake all aspects of rent accounting for dwelling and garage tenancies in accordance with current audit, accounting and legislative practice and process and manage individual rent accounts carrying out accurate and timely daily, weekly and monthly system processing.This is a role that has a lot of variety but will be very rewarding enabling you to work closely with internal colleagues always delivering excellent internal customer service.Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that every employee feels valued and happy in their work.Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be working at our office in White Lion Square, Hatfield.We can offer you a unique and attractive working environment in the heart of Hatfield, flexible working arrangements, Local Government benefits including pension scheme and generous annual leave allowance. About Us:Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be.We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance. You can see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a>If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.Please note that we do not provide visa sponsorship for employment in the UK. Closing date for applications is 16 October 2025Remote assessments will be held on 21 October 2025Interviews will be held on 24 October 2025 Keywords: Rents, Housing, Transactions, Housing, Customers, Finance, Accounting, Hybrid, Working, Hertfordshire, Welwyn Hatfield Borough Council, local government

Housing Transactions Officer (P01630)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6046/Role_Profile_-_Bookings_Cancellations_and_TA_Tracking_Officer.pdf" target="_blank">Role_Profile_-_Bookings_Cancellations_and_TA_Tracking_Officer</a></li>
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Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
<a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">If you join us, you’ll have access to a range of employee benefits.&nbsp; Read more about these here.</a>
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
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<li>If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.</li>
<li>This role is to book-in, and cancel, and track applicants placed in emergency and temporary accommodation to ensure compliance with relevant legislation and guidance.</li>
<li>You will provide high standards of face-to-face customer services to homeless residents approaching the Housing Service in person at Hounslow House, ensuring that they are suitable placed into emergency accommodation.</li>
<li>You will maintain accurate records to maximise use of available accommodation, transferring households to more suitable accommodation as required and assist with the collection of income by tracking rent accounts and Housing Benefit claims.</li>
<li>You will help resolve issues where applicants may no longer be residing in their accommodation. You assist with emergency and temporary accommodation placements, liaising with external providers. You proactively prevent and resolve crisis and work collaboratively to resolve wide ranging issues associated with emergency accommodation.</li>
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Essential for the Role
Standard DBS check is required for the role.
The key information you need about the role should be in the Role profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Paul.Nally@hounslow.gov.uk" target="_blank">Paul.Nally@hounslow.gov.uk</a>
Interviews for this job will be held during October 2025.
Closing date – 07/10/2025

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