Visiting and Tenancy Sustainment Officer

An excellent role… Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Role

Be the face of the Council. Put residents first. Prevent crisis before it happens.

We are looking for a proactive and resident-focused Visiting and Tenancy Sustainment Officer to lead on a structured programme of home visits to Brent’s most vulnerable council tenants.

This is not a desk-based housing role. You will be out in the community — building trust, identifying risks early, and coordinating support to ensure residents can sustain their tenancies safely and successfully.

You’ll carry out dynamic risk assessments in residents’ homes, identifying health and safety concerns, fire risks, damp and mould, potential disrepair, safeguarding issues and tenancy breaches. You’ll work closely with Area Tenancy Managers, Repairs, Capital Works and specialist services to ensure issues are escalated, monitored and resolved.

You’ll also capture vital household data that informs service planning and supports the council to better understand and respond to need across the borough.

From promoting fire safety and testing alarms, to identifying vulnerability and referring residents for financial inclusion, employment or safeguarding support — your role will be central to preventing tenancy breakdown and protecting residents.

Why This Role Matters

Tenancy failure rarely happens overnight.

It builds quietly — through isolation, poor health, financial pressure, property conditions, safeguarding risks or lack of engagement.

This role matters because you intervene early.

Your work will:

• Prevent homelessness by identifying risk before crisis
• Protect vulnerable adults and children through timely safeguarding referrals
• Reduce fire, health and safety and property risks
• Ensure residents live in safe, well-maintained homes
• Strengthen trust between the council and the community
• Improve data and intelligence that shapes future housing services

You are the council’s eyes and ears on the ground.
Your visits are often the first opportunity to identify when something isn’t right — and to act before situations escalate.

This is preventative housing management at its most meaningful.

The Person

We’re looking for someone who combines housing knowledge with empathy, confidence and resilience.

You will have:

• Experience working within social housing or a local authority environment
• A strong understanding of landlord responsibilities, safeguarding and housing legislation
• Experience supporting vulnerable residents
• Knowledge of fire safety, health and welfare considerations in housing
• The ability to conduct risk assessments and manage complex situations calmly
• Excellent customer service skills with a non-judgemental approach
• Strong written skills and the ability to record accurate, detailed case notes
• Confidence using housing systems and technology
• The ability to manage competing priorities and work independently
• Flexibility to undertake occasional out-of-hours visits where required

A CIH Level 3 qualification (or equivalent experience) is desirable.

You’ll be someone who can relate to residents from diverse cultural and religious backgrounds, build trust quickly and coordinate services effectively to deliver outcomes.

Above all, you’ll be committed to delivering services that put residents first.

Join us. Be a voice for the vulnerable and make your impact!

Ready to Apply?

Make sure to include:

• A supporting statement showing how you meet the Person Specification
• A CV if you wish (CVs alone won’t be accepted)

Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment