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Job Description

Job Title: Customer Finance Assistant
Salary: £26,556 - £28,764 per annum
Grade: B
Contract Type: Permanent
Working Hours: 37 hours per week

About the Department

The Customer Finance Department is an extremely busy area with high levels of demand. We deal with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. The team raises invoices in the region of £13 million per annum in client contributions and feeds into & liaises with all areas of Adult Social Care.

About the Role

The Customer Finance Assistant will be the first point of contact for all client invoice queries. They will be responsible for investigating and resolving these queries with the relevant providers and social care colleagues. They will also be expected to set up and deal with direct debits, raise statement of accounts and liaise with customers regarding refunds that are due. The assistant will also be involved in the day-to-day aspects of the team and deal with additional tasks if required.

What We Are Looking For

We are looking for candidates who have the ability to communicate effectively with a wide range of people including members of the public, over the phone & face to face and also high moral & professional standards. They must be able to work in a busy environment and manage workload effectively.

DBS Check: Not required

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 9th July 2026

Closing Date (Internal & External): 9th August 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Leigh Harman Customer Finance Deputy Manager

01375 652680 | Lharman@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council