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Senior Business Support Officer

Grade 5 | Children’s Services

18.5 Hours - Salary £26,403.00 - £28,142.00 Part Time Pro-Rata

Are you an experienced and motivated administrator looking to make a real difference for children and young people with Special Educational Needs and Disabilities (SEND)?

We are seeking a part time highly organised Senior Business Support Officer to join our dedicated SEND Team within Children’s Services. This is an exciting opportunity to play a key role in supporting vital statutory processes and ensuring high-quality services for children, young people, and families.

About the Role

As a Senior Business Support Officer, you will work with a high degree of autonomy, supporting the delivery of essential business and administrative functions across the SEND service. You will also support colleagues, helping to ensure an efficient, responsive, and high-quality service.

Key responsibilities will include:

• Leading and coordinating day-to-day administrative processes across the SEND Team
• Managing complex diaries, meetings, and communications for senior managers
• Supporting statutory SEND processes, including data returns and reporting
• Handling enquiries from families, professionals, and partner agencies
• Producing accurate data, reports, and performance information
• Contributing to service planning and continuous improvement

You will play a vital role in ensuring that the service runs smoothly and that children and families receive timely and effective support.

About You

We are looking for someone who:

• Has strong administrative experience, ideally within a public sector or SEND/social care environment
• Is highly organised, proactive, and able to manage competing priorities
• Has excellent communication and interpersonal skills
• Is confident working with data systems and producing reports
• Understands the importance of confidentiality, accuracy, and safeguarding

A relevant qualification (e.g. NVQ Level 3 or equivalent) or equivalent experience is desirable.

Our Offer

We offer a supportive working environment where your contribution is recognised and valued, alongside:

• Opportunities for training and professional development
• Flexible working arrangements
• A strong commitment to staff wellbeing
• The chance to make a meaningful impact on the lives of children and young people

Join Us

If you are passionate about delivering high-quality support services and want to be part of a team that makes a genuine difference, we would love to hear from you.

Apply now and help us support children and young people with SEND to achieve their full potential.

For an informal discussion about this role please contact Dawn Lawton by email, Dawn.Lawton@dudley.gov.uk .

This post is subject to the DBS checking process

The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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