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Head of Business Change and Service Improvement

Working Pattern: Full-time, 37 hours per week
Salary: SLC £84,302 per annum
Location: Lincoln
Closing Date: Sunday 2nd August 2026
Interviews: Week commencing 17th August 2026

This is a senior, strategic role leading the Council’s business change and service improvement activities.

About the role

As Head of Business Change and Service Improvement, you will lead business change, service improvement and corporate coordination activity across the Council. Including the governance, business and communication processes needed to support successful delivery, benefits realisation and long-term change.

You will translate complex ideas into action, ensuring programmes are strategically, financially and operationally sustainable, leading a specialist team that provides capacity, capability and coordination across business change, service improvement and priority work.

The role includes responsibility for governance, programme and project management arrangements, managing allocated budgets, and ensuring value for money.

You will act as a senior advisor to councillors and the corporate leadership team, work collaboratively with communities and partners, and provide clear, visible leadership that models the Council’s values and behaviours.

You will also deputise for the Assistant Director – Corporate Strategy and LGR when required.

What we are looking for

You will bring significant leadership experience in business change and service improvement, including:

• Senior leadership experience delivering large, cross‑functional programmes and managing significant change
• Experience of working in complex, multi‑functional organisations and political environments
• Strong financial management experience, including budgets, programme costs and benefits
• Proven ability to lead, influence and motivate senior stakeholders and teams
• Excellent communication skills and the ability to translate strategy into meaningful plans and actions
• Demonstrable understanding of programme and project management tools and techniques
• A strong track record of delivering successful programmes, service improvements and organisational culture change
• Experience of partnership working across organisational and sector boundaries
• Strong understanding of risk management, benefits realisation, governance and gateway review arrangements
• Experience of developing networks, partnerships or cross-organisational groups to support cultural and organisational change
• A commercial and innovative mindset, with the ability to identify new delivery models and better ways of working

What we offer

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you here

Ready to apply?

If you are ready to lead business change and service improvement at a senior level and make a lasting impact, we encourage you to apply.

If you would like an open and informal discussion regards this role then please contact; Clare Rowley via email clare.rowley@lincolnshire.gov.uk

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Politically Restricted Position

Under The Local Government and Housing Act 1989, as amended by the Local Democracy, Economic Development and Construction Act 2009, this post has been identified as 'politically restricted'. Further information on the Council’s Politically Restricted Posts Policy can be viewed here.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.