Business Support Officer
Business and Executive Support is a central business support function which is aligned to meet the requirements of Staffordshire County Council and which fulfils the needs of the organisation as it evolves. This post holder will provide support to the Children & Families team who provide support to a wide variety of areas and service managers.
This role would be primarily supporting the Educational Psychology Service.
We have 1 x permanent position. This is a 25 hour per week role.
Working hours;
9:30am till 2:30pm - Monday to Friday
The work will involve changing demands and will require effective and accurate communication with a wide range of internal and external customers and extensive use of the Microsoft office suite.
Main ResponsibilitiesYou will provide support by;
- Supporting the Principal Educational Psychologist.
- Processing invoices.
- Attending meetings.
- Providing admin support for the end to end process of Educational Psychology reports ensuring tasks are completed in a timely manner.
- Processing a high number of queries from internal/external contacts.
Other duties include filing, photocopying and postal duties, word processing, preparing and distributing paperwork in addition to liaising with customers, contractors and partners.
Flexibility, problem solving skills, listening skills, a confidential approach and the ability to work to tight deadlines are all vital for this role.
The Ideal CandidateWe are looking for you to have,
- Qualifications including ICT and NVQ Level 3 in Business Administration or equivalent level
- Experience in a complex office environment
- Excellent communication skills to engage our customers and Administration teams to share best practise using digital solutions where appropriate to improve processes
- Ability to work under their own initiative and as a team whilst maintaining a calm approach under pressure
- An ability to work in a fast-paced, busy environment and to manage changes at short notice, with a flexible approach
- Strong IT skills with a knowledge of SCC systems or similar packages for data management
- Good administrative organisational skills
- Experience and skills in prioritising busy workloads/demands
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Beth Goode, Senior Business Support Officer - bethany.goode@staffordshire.gov.uk
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.
About Staffordshire County CouncilWe are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Salary range
- £26,403 - £27,254 per year