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<h2>About the job</h2>Salary: £97,746 - £103,605 a year plus £3990 car benefit allowance Hours per week: As and when required Contract type: PermanentAre you ready to lead a bold, values-driven housing agenda and shape the future of housing in one of the UK’s most diverse and dynamic towns? Luton Council is seeking a Director of Housing to lead and transform high-performing, customer-focused services across housing operations, needs and homelessness playing a pivotal role in delivering our ambitious Luton 2040 vision to eradicate poverty, reduce inequality, and ensure access to good quality, affordable homes in a vibrant, forward-thinking town. As Director of Housing, you will be the Council’s strategic and operational lead for all housing functions, with responsibility for a £22 million budget, 7,700 council homes, and services supporting our 225,000 residents including more than 1,100 in temporary accommodation.You will be accountable for:•Fulfilling all statutory housing duties, including homelessness prevention, HRA business planning, and compliance with key legislation and regulation.•Driving transformation across homelessness, housing management and temporary accommodation, with a strong emphasis on tenant satisfaction, service excellence and financial sustainability.•Advising and working with elected Members to shape strategy, policy and delivery aligned to Luton 2040.•Leading effective engagement with tenants, leaseholders and community panels to ensure inclusive and responsive services.•Working collaboratively with the Director of Property and Housing Delivery to ensure tenants and leaseholders receive good value and effective repairs, asset and estate management services•Act as Board Member on our wholly owned company Foxhall Homes to ensure affordable housing delivery and the effective sourcing and acquisition of temporary accommodation. Acting as Luton’s housing ambassador locally, sub-regionally and nationally.This is a role with real impact, addressing poverty, contributing to climate goals through sustainable homes, and improving wellbeing for some of the town’s most vulnerable residents.<h2>About you</h2>We are looking for a housing leader with:•Significant senior experience in local authority housing services, with a strong understanding of the Housing Act, HRA, and regulatory frameworks.•A track record of transformation, innovation and delivering improved outcomes in complex housing environments.•Strategic vision combined with operational grip – able to manage risk, assure compliance, and inspire large multidisciplinary teams.•Political astuteness and the ability to influence and collaborate across organisational and sector boundaries.•A strong personal commitment to inclusion, social justice and improving life chances.Join us and be part of a council that is determined to make a lasting difference.<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision.<h2>Application Process</h2>For further information or a confidential discussion, please contact our retained consultant at Penna:Bruna Varante on 07858 306725 or email: <a href="mailto:bruna.varante@penna.com" target="_blank">bruna.varante@penna.com</a> Ali Tasker on 07514 728114 or email: <a href="mailto:ali.tasker@penna.com" target="_blank">ali.tasker@penna.com</a> Amin Aziz – 07709 514141 or email <a href="mailto:amin.aziz@penna.com" target="_blank">amin.aziz@penna.com</a>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>To apply for this role, please click the link below:<a href="https://execroles.penna.com/" target="_blank">https://execroles.penna.com/</a>Closing date: 26th June 2025Longlist Interviews: 2nd July 2025 Final Interviews: 17th July 2025We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application: <a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1549527&amp;ptId=11411" target="_blank">download: Cover Sheet.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1549528&amp;ptId=11411" target="_blank">download: How to Apply.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1549529&amp;ptId=11411" target="_blank">download: Welcome Letter.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1549530&amp;ptId=11411" target="_blank">download: Director of Housing JD.pdf</a></li></ul>





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Luton Borough Council

Director of Housing

Housing and Estates ManagementCareline Advisor - Temporary until March 2026 with a view to becoming permanentFull time, 7am – 7pm, 4 days on 4 days off (including weekends).NS6 £25,992 - £27,269 per annum (pay award pending)Work base Newark on TrentWould you like to be part of our Careline alarm response team providing specialist advice and support to vulnerable residents across Newark and Sherwood and neighbouring districts?As part of the growth of our team, we are looking for an individual to join our Careline Service and to work alongside professional, committed and experienced colleagues who are passionate about the work they do.The primary focus of the role is to provide a call monitoring response to our customers. You will need to assess the situation and determine the appropriate action. You must therefore be able to remain calm under pressure.We offer a competitive salary, enrolment in the local government pension scheme, generous annual leave entitlement that increases with service, free car parking (until June 2026) and a range of other benefits including £10 gym membership at one of our four gyms in the district and a funded health cash plan.For more information about the role, please contact Ian Jackson on <a href="mailto:ian.jackson@newark-sherwooddc.gov.uk" target="_blank">ian.jackson@newark-sherwooddc.gov.uk</a> - Careline Team Leader.Closing Date: Sunday 6th July 2025Interviews: Wednesday 9th July 2025As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare&nbsp; disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.&nbsp;Newark and Sherwood District Council is situated in the historic market town of Newark, in the heart of Nottinghamshire. We’re proud of our vast district and our national attractions including the National Civil War Centre, Newark Castle, Southwell Minster and Sherwood Forest. We’re easily accessible by both road and rail and we boast some of the nicest parks and green spaces in England. We’re an ambitious, forward thinking Council with strong values and a culture of doing our absolute best to serve our customers.&nbsp;





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Newark & Sherwood District Council

Careline Advisor - Temporary

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Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
We have vacancies within the Strategic Housing service for a Warm Homes Officer to join our team.
We are working hard to ensure that everyone in the Borough has a safe, warm and energy efficient home, developing affordable warmth programmes and tackling fuel poverty.
As a Warm Homes Officer, you will be involved in the delivery of our fuel poverty initiatives aimed at improving the energy efficiency of homes and providing support and assistance to residents to help them save money on their energy bills. We’re looking for someone with a commitment to tackling fuel poverty and health inequalities who has experience of providing energy efficiency or housing advice.&nbsp; You will need strong interpersonal skills and be able to work with some of the Borough’s most vulnerable residents to improve their home.&nbsp; You will use your initiative to be pro-active in working with other Council and external partners to make sure that our residents receive the correct support and information on a range of services.&nbsp; You should work well within a team and be able to work independently to promote the initiatives on offer to internal and external front line workers through training sessions.&nbsp; You will be pro-active in organising and leading on a variety of community events across the Borough to engage with residents and provide support for grant applications and signposting to other council services.&nbsp; You will also be involved in the administration and delivery of grant programmes and will represent the team in internal/ external meetings.&nbsp;

Warm Homes Officer

Organisation: London Borough of Waltham Forest&nbsp;Directorate: PlaceGrade: &nbsp;Scale 6 - PO1 (career graded role)Salary: £32,925 - £40,833 PA &nbsp;(depending on experience)Market Supplement / Retention Bonus: yesContract Type: Full-time/PermanentDBS: Enhanced BarredWorking hours per week: 36Application Deadline: &nbsp;24/06/2025Proposed Interview Date(s): TBCReference: 1777Previous applicants need not apply.About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. A great example of this commitment recently saw the release of a number of homes that were made available to people who live or work in the borough at discounted market rents.The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;4 x Posts availableThis is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp;As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option.The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated.The ability to provide a high standard of housing advice and guidance to residents and landlords is essential.&nbsp; Great organisational, communication and negotiating skills are a must.For more information please visit our website page - <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a>&gt;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/Role%20Profiles/2020_housing_options_officer_sc6-po1%20.pdf" target="_blank"> Click here to download the Role Profile</a> &lt;&lt;&nbsp;Key Responsibilities:&nbsp;<ul> <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li> <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li> <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li> <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li></ul>Qualifications and Requirements:&nbsp;<ul> <li>3 A levels or equivalent through experience</li> <li>Demonstrable ability in written English and basic mathematics</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp;</li> <li>Satisfactory DBS check;&nbsp;</li> <li>Suitable driver’s license; &nbsp;is desirable not essential</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;REDEPLOYEES ONLYInterested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>.Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the Human Resources recruitment privacy notice.





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London Borough Of Waltham Forest

Housing Options and Assessment Officer (4 jobs available)

We are seeking to appoint an experienced Tenancy Anti-Social Behaviour Officer at level C. You will meet the requirements of the person specification fully and can demonstrate applied knowledge, experience and skills in this role. All elements within the person specification are essential. &nbsp;You will be supported through induction, probation and a supportive Performance Appraisal and Career Conversation, which can include identifying and supporting the achievement of professional goalsMedway Council Landlord Services owns and manages around 3200 homes in the Medway area. &nbsp;We aim to provide excellent services to tenants.We are a high performing customer focussed service. &nbsp; Our performance is excellent when compared with other similar housing organisations.We are looking for an experienced, dynamic, and highly motivated Anti-Social Behaviour professional to join our Tenancy Team and help us continue to provide excellent services to our customers. &nbsp;Main duties include:To record, investigate and report on all incidents of ASB in accordance with Medway Council’s policies and procedures.To undertake a victim and perpetrator risk assessments, ensuring that vulnerable residents are identified and have appropriate support in place.To effectively investigate and manage serious cases of ASB and prepare for legal action where necessary. &nbsp;To ensure that cases have been fully investigated following Medway Council’s policies and proceduresTo provide guidance to victims and witnesses through the legal process as a named contact including updating complainants and victims as to development of cases.To develop and maintain positive links with residents and agencies including the Police, Youth Offending Teams, Kent Fire &amp; Rescue, Department for Work &amp; Pensions, other council services, social housing providers, Probation Service, relevant community, and voluntary agencies.To represent HRA Housing in partnership meetingsTo attend resident surgeries, community engagement events and partnership meetings as required by the Tenancy Manager. &nbsp;This will include but is not limited to multi-agency partnership meetings, adult and/or child protection conferences, domestic abuse MARAC’s and case conferences.Work closely with the Tenancy Management Officers where there is a cross over of anti-social behaviour and other tenancy breaches.To maintain a working knowledge of legislation related to anti-social behaviour, enforcement and data protection, ensuring attendance at training as appropriate.To supervise a Anti-Social Behaviour apprentice.You must be able to demonstrate:Experience of working in a front-line customer focused environment dealing with Anti-social Behaviour.Excellent customer service skills.A working knowledge of anti-social behaviour and tenancy management law and good practise.A commitment to teamwork, and to providing excellent customer services.A current driving license and daily access to a vehicle.A standard DBS check required.Able to prioritise and manage your own workload and meet competing deadlines.The successful post holder will be subject to a Standard DBS check.&nbsp;If you would like an informal discussion on this role, please contact Chris Rourke (Tenancy Manager) on 01634 333344.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. &nbsp;There will be further opportunity once in post to progress from level A to B, and B to C. &nbsp;When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.&nbsp;The person specification of a job profile is split into three levels:&nbsp; Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. &nbsp;Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. &nbsp;Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.Important Information-&nbsp;Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.&nbsp;Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. &nbsp; All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.&nbsp;Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.&nbsp;We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Tenancy Anti-Social Behaviour Officer

<h2>About the job</h2>Salary: £26,409 - £28,624 a year Hours per week: 37 Contract type: PermanentAre you a practical, multi-skilled individual with a strong work ethic and a passion for supporting trades teams? We’re looking for a proactive Tradesperson Support Officer to assist BTS and contracted technicians in delivering essential housing services across Luton.In this varied role, you’ll use your general building knowledge to carry out support tasks in areas such as roofing, painting, plastering, bricklaying, fencing, and demolition. From removing cupboards and constructing pathways to helping with garden repairs, you'll be a key part of ensuring repair work runs smoothly and efficiently.You’ll also handle sensitive and specialist waste removal—sometimes working alongside emergency services—as well as transport building materials, drive BTS vehicles, and support general site operations.If you're reliable, adaptable, and ready to make a meaningful impact in your community, we encourage you to apply and be part of the team that keeps Luton’s homes running safely and smoothly.Please note this role does not attract sponsorship.<h2>About you</h2>We’re looking for a reliable and hands-on Tradesperson Support Officer who can confidently support trades teams while maintaining a positive and professional approach with clients, tenants, supervisors, and managers.You’ll need to be comfortable working both independently and as part of a team, using your initiative to make practical decisions within set procedures. The role involves physical tasks, including daily ladder use and working at heights, so a good level of fitness and confidence in manual tasks is essential.A full, valid driving licence is required, as you’ll be expected to travel between sites and transport materials. An understanding of equality in service delivery, along with basic knowledge of Health &amp; Safety and Manual Handling regulations, is also important.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you're a team player with a practical mindset and a commitment to safe, inclusive working, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1536779&amp;ptId=11405" target="_blank">download: Tradesperson Support Officer L4 - Final V 1 - May 2018.doc</a></li></ul>





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Tradesperson Support Officer

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Housing Options Team Leader1 x permanent role (P01769)1 x 12 months fixed term (P01615)37 hours per week (hybrid working)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to lead a team, helping them to achieve success in the field of Homelessness Prevention?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.You will have line management responsibilities for up to 8 officers, to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.We are looking for someone with:<ul>
<li>An interest in providing high quality public services to the local community</li>
<li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li>
<li>The ability to negotiate with others and find solutions to complicated situations</li>
<li>High levels of ability working with IT systems and confidence in using Microsoft software,</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.Closing date for applications is 11 May 2025.Assessments will be held on 21 May 2025.Interviews will be held on 28 May 2025.

Welwyn Hatfield Borough Council

Housing Options Team Leader (P01769)

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The role will support the Housing Adaptations Manager in the leadership, management and development the Team responsible for the delivery of the Home Adaptations Service, including but not limited to the disabled facilities grant regime, the Council’s discretionary home adaptation grant regime - securing improvements to housing in West Northamptonshire’s – through advice, and grant based support.<h2>Additional information</h2>You will have excellent team leadership skills, able to work with the team to achieve the best outcomes for the customer.&nbsp;You will have robust experience of the disabled facilities grant regime, able to provide technical advice to the case officers to ensure that the service delivery remains within the statutory framework<h2>Company information</h2>&nbsp;At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Senior Adaptations Case Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5126/Housing_Systems_Officer_JD_June25.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5126/Housing_…</a></li>
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Hours:&nbsp;37 Hours per week
Salary:&nbsp;SK12 (£36,303 per annum)
Contract:&nbsp;Permanent
<ul>
<li>To support the Housing Strategy Team in the development and delivery of key systems and improvement projects.</li>
<li>Provide specialised process and application support for all staff using all Housing systems.</li>
<li>To ensure that the IT systems supporting the housing service are operating effectively and updated in a professional and planned manner to meet user and service requirements.</li>
<li>Develop and maintain effective business improvement procedures and IT system processes to deliver a customer focused service</li>
<li>Maintain effective partnership-based relationships with all other parts of the Housing and Projects directorate, the Council (including elected members), and external bodies.</li>
<li>Support the design, implementation, and ongoing management of system reports</li>
<li>Analyse system data and make recommendations on actions to take where there are areas of concern or opportunities to develop new initiatives.</li>
<li>Support the delivery of the Council’s corporate strategy, major projects and legislative changes.</li>
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This role is not politically restricted.

Housing Systems Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5015/Housing_Register_and_Allocations_Officer_JD_June_2025.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5015/Housing_…</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



1 x Full Time / Permanent
1 x Full Time / Fixed Term for 12 months
Open to Job Share
Are you looking for a new challenge?
Who?
Wealden District Council owns its own stock and therefore we work within a very busy environment nominating between 500 and 800 times per year. Working within the Council’s Housing team, you will be responsible for the day to day administration of the Housing Register and Allocations scheme, including making decisions and conducting investigations to determine eligibility for, and allocating, social housing.&nbsp;
What will you be doing?
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<li>Ensuring that all new applicants are registered, advertise properties, shortlist and re-assess successful applicants and nominate successful applicants to Housing Management or Registered Providers</li>
<li>Liaising with clients who are experiencing difficulties with their applications to ensure that they can join the register.</li>
<li>Maintaining good working relationships with landlords regarding tenancies</li>
<li>Maintaining records and obtaining statistical or performance information, routine correspondence, assistance and support to the Housing Options team</li>
</ul>
What do you need?
<ul>
<li>The ability to understand, interpret and convey complex information and proven experience of communicating with challenging customers.</li>
<li>Good ICT skills</li>
<li>Previous experience of the software system Locata and Allocations in a busy social housing environment, and experience of processing and assessing housing applications</li>
<li>Experience of advertising and shortlisting properties under a choice-based lettings scheme and knowledge of local government services would be advantageous.</li>
</ul>
What do we offer?
<ul>
<li>Working for a great, forward-thinking Local Authority.</li>
<li>Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health &amp; wellbeing scheme.</li>
<li>A friendly, supportive team and a range of opportunities for continuing professional development.</li>
<li>Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.</li>
<li>Free parking.</li>
<li>Please note that you must have the right to work in the UK.</li>
</ul>
Post Number: D3055 &amp; D3010b
Closing Date: 23&nbsp; June 2025
Interview Date: To be confirmed
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.
To Apply
Please visit our ‘How to Apply’ page for advice on how best to complete your application.
Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
If you are unable to apply online, have a query or require an alternative application method, please email <a href="mailto:human.resources@wealden.gov.uk" target="_blank">human.resources@wealden.gov.uk</a> or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.

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