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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The Housing and Homelessness Service is a very busy&nbsp;environment  and&nbsp;faces several challenges to meet the&nbsp;housing needs of citizens of Coventry.&nbsp;&nbsp;The team have grown significantly during the last 12 months and this reflects the fact that Housing &amp; Homelessness are now a key council priority.&nbsp;&nbsp;The&nbsp;team&nbsp;are responsible for the delivery of the following service functions:&nbsp;<ul><li>Provision of the&nbsp;statutory homeless service&nbsp;</li><li>Provision of&nbsp;temporary&nbsp;accommodation&nbsp;</li><li>Management of the&nbsp;housing register&nbsp;</li><li>Co-ordination of support to citizens&nbsp;rough sleeping&nbsp;</li><li>Commissioning of homeless services,&nbsp;and&nbsp;&nbsp;</li><li>Responsibility for housing&nbsp;strategy&nbsp;&nbsp;</li></ul>The&nbsp;Council has a strategic vision that is clearly set out in both the Housing &amp; Homelessness and the Rough Sleeping Strategies&nbsp;which were both approved in 2019.&nbsp;By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.&nbsp;Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>


What is the job role? Let’s Rent Coventry’ is Coventry City Council’s rent guarantee scheme, launched in May 2020. It aims to match households who are homeless or threatened with homelessness, with private landlords who have properties to let in the city. This provides homeless households with a safe, suitable home for at least 12 months and enables the Council to fulfil its duties under the homelessness legislation (Part 7 of the Housing Act 1996).&nbsp;&nbsp;We are recruiting for an Accommodation Officer, you’ll join the team at an exciting time for the housing and homeless service, in the post you’ll be responsible for increasing the capacity of the private rented sector. By building links with landlords in the private rented sector you will secure accommodation and help prevent homelessness.&nbsp;&nbsp; You’ll be work alongside colleagues to increase the supply of PRS accommodation and match these to households in temporary accommodation to allow the service to discharge its homeless duties.&nbsp;&nbsp; You’ll need the ability to be creative and solution focused negotiating and connecting with people from all backgrounds.  &nbsp; The role can also include the placement of households into temporary accommodation, the ongoing case management of homeless households in temporary accommodation in relation to tenancy management, rent collection and timely move-on into more permanent accommodation to discharge the Council’s rehousing duty.&nbsp;&nbsp; This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). &nbsp;All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.Who are we looking for? For the role you’ll need&nbsp;&nbsp;<ul><li>A positive attitude towards helping people to overcome Homelessness </li><li>Strong negotiating skills and advocacy skills.</li></ul><ul><li>Resilience and determination to achieve right outcomes for Homeless people/families</li><li>Willingness to learn about the relevant legislation for Housing and Homelessness</li><li>The ability to travel around the City.</li><li>You will be able to use your initiative, be forward thinking and solutions led due to this being a reactive role&nbsp;</li></ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): 16/02/2026 and 18/02/2026About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Accommodation Officer

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Housing Policy, Performance and Complaints Officer
&nbsp;
Grade G: £32,597 - £36,363 per annum
&nbsp;
Post Number: CH031
&nbsp;
Permanent - 37 Hours per week
&nbsp;
Benefits to you:
<ul>
<li>Casual Car User Allowance</li>
<li>26 days holiday rising to 31 days after 5 years of continuous service </li>
<li>Flexitime Scheme</li>
<li>Local Government Pension Scheme</li>
<li>Discounted Leisure Centre Membership</li>
<li>Cycle to Work Scheme</li>
<li>Free Car Parking</li>
</ul>
&nbsp;
As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.
&nbsp;
Essential requirements for this role include: 
<ul>
<li>Degree (or equivalent) in a related subject.</li>
<li>Have an understanding of current housing issues and social housing.</li>
<li>Experience of working in policy, performance or complaint management.</li>
<li>Flexible and adaptable approach, with an ability to switch between a variety of tasks.</li>
<li>Highly motivated self-starter, with an ability to plan and undertake own work programme.</li>
<li>Ability to understand complex issues and communicate to a wide range of audiences.</li>
</ul>
&nbsp;
PREVIOUS APPLICANTS NEED NOT APPLY
&nbsp;
To apply for this vacancy online please go to <a href="https://cannock.engageats.co.uk/V2/Login" target="_blank">https://cannock.engageats.co.uk/V2/Login</a>
&nbsp;
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail <a href="mailto:vacancies@cannockchasedc.gov.uk" target="_blank">vacancies@cannockchasedc.gov.uk</a> quoting post number CH031.
&nbsp;
The closing date for receipt of completed applications is Friday 30th January 2026.
&nbsp;
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

Housing Policy, Performance and Complaints Officer

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Housing and Homelessness Service is a very busy&nbsp;environment  and&nbsp;faces several challenges to meet the&nbsp;housing needs of citizens of Coventry.&nbsp;&nbsp;The team have grown significantly during the last 12 months and this reflects the fact that Housing &amp; Homelessness are now a key council priority.&nbsp;&nbsp;

The&nbsp;team&nbsp;are responsible for the delivery of the following service functions:&nbsp;

<ul>
	<li>
	Provision of the&nbsp;statutory homeless service&nbsp;
	</li>
	<li>
	Provision of&nbsp;temporary&nbsp;accommodation&nbsp;
	</li>
	<li>
	Management of the&nbsp;housing register&nbsp;
	</li>
	<li>
	Co-ordination of support to citizens&nbsp;rough sleeping&nbsp;
	</li>
	<li>
	Commissioning of homeless services,&nbsp;and&nbsp;&nbsp;
	</li>
	<li>
	Responsibility for housing&nbsp;strategy&nbsp;&nbsp;
	</li>
</ul>

The&nbsp;Council has a strategic vision that is clearly set out in both the Housing &amp; Homelessness and the Rough Sleeping Strategies&nbsp;which were both approved in 2019.&nbsp;
Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>


What is the job role? An exciting opportunity has arisen within Coventry City Council’s Housing &amp; Homelessness Service.As a Choice Based Lettings Officer, you will assess housing applications to the General Housing Register- Coventry Homefinder,&nbsp; in line with the Council’s Allocations Policy. You will be a self motivated, adaptable team player with a strong focus on delivering excellent customer service and supporting service improvement.Key duties include:<ul><li>Assessing housing applications in line with policy</li><li>Engaging with customers to gather information and provide advice</li><li>Completing a range of administrative tasks</li><li>Working collaboratively to meet service and performance objectives</li></ul>For full details, please see the attached job description.&nbsp;This post is subject to a satisfactory Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1974.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.Who are we looking for? We are looking for someone who&nbsp;<ul><li>Has strong organisational skills and the initiative to prioritise their own workload</li><li>Has a flexible approach</li><li>Has IT skills sufficient to access and interpret information</li><li>Has experience of dealing with a wide range of people in order to handle and resolve enquiries</li><li>Cares about delivering an excellent service to every internal and external customer</li></ul>Previous experience in Housing and Allocations is desirable but not essential.For informal enquiries please contact <a href="mailto:caroline.darwin@coventry.gov.uk" target="_blank">caroline.darwin@coventry.gov.uk</a>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Since April 2020, the Housing &amp; Homelessness Service has been delivered remotely and this will continue in line with current Government Guidance.Candidates who have been successfully shortlisted will be invited to interviews that will be held &nbsp;on 17/02/2026 About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Choice Based Lettings Officer

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Housing AssistantPermanent, 37 hours per week£26,824 - £31,022 per annum (depending on skills and experience)This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday. The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.The ability to use all Microsoft packages would be advantageous.About youThe successful candidate will:<ul><li>Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)</li><li>Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs</li><li>Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint</li><li>Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties</li><li>Maintain the computerised systems used by the Housing Service</li><li>Actively promote services available to the public/stakeholders and keep information up to date</li><li>Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.</li><li>Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.</li><li>Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.</li><li>Assist in the preparation of reports.</li><li>Attend Council meetings and meetings with statutory/voluntary agencies as required.</li><li>Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.</li><li>Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.</li><li>The ability to undertake site and home inspections. Full driving license and access to a car is required.</li></ul> What we can offerOur staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Agile Working</li><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul> To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on 07773 642 862 or email <a href="mailto:rachael.tooth@wychavon.gov.uk" target="_blank">rachael.tooth@wychavon.gov.uk</a>.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.Closing date: Sunday 25 January 2026Interview date: Thursday 5 February 2026Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

4 Housing Jobs in West Midlands