Homelessness Project Officer

Job Introduction

About the Service

Following the award of specialist government funding, we have created several new roles within our Housing & Homelessness Service to deliver our ambitious plans to prevent homelessness, reduce rough sleeping and protect vulnerable tenants. These newly created roles offer an exciting opportunity to make the role your own and help shape how the service is delivered from day one.

Worcester City Council’s Housing & Homelessness Service is committed to supporting individuals and families experiencing homelessness or at risk of losing their home. We provide a wide range of support, both in-house and through strong partnerships, to help our customers achieve stable and secure housing.

Prevention is at the heart of our approach—we work proactively to help people remain in their homes or move to more suitable accommodation before reaching crisis point. In recent years, we have made significant improvements to our temporary accommodation, enhanced the support we offer, and focused on improving the overall customer experience. We are proud of the high-quality, person-centred service we deliver.

We are a large, dynamic service made up of five teams delivering a broad range of housing functions (see structure chart for more detail).

About the Role

We are looking for an enthusiastic and highly motivated Homelessness Project Officer to help shape and deliver services to make homelessness rare, brief and non-recurring across Worcester City. Working as part of our Housing and Homelessness Service, you will lead on a range of projects aimed at improving outcomes for people who are homeless or at risk of homelessness, particularly those facing multiple disadvantage. You will work closely with statutory and voluntary sector partners, government advisors and internal colleagues to develop new services, strengthen prevention pathways and ensure our work is informed by evidence, data and lived experience.

This is an exciting opportunity for someone who enjoys a varied role combining project management, service development, partnership working and performance analysis. You will contribute to strategic planning, identify and secure funding opportunities, monitor commissioned services, and use data and insight to drive continuous improvement. The successful candidate will be confident working independently, building strong relationships with a wide range of stakeholders, and translating complex information into practical solutions that improve services for residents.

About you

You will be an experienced Housing professional, with strong analytical skills; a strategic thinker and problem solver, with a passion and commitment to driving improvements and an organised, thorough approach.

We are looking for someone who:

• Has experience supporting or leading projects and delivering service improvements.
• Has experience of partnership working and collaborating with a wide range of organisations.
• Is highly competent and experienced in data analysis and the use of Microsoft Excel.
• Understands homelessness services and relevant housing and homelessness legislation.
• Is an excellent communicator with strong report-writing skills.
• Is organised, adaptable and committed to delivering excellent customer focused services.

For full details of the role requirements, please see the attached Role Profile.

If you are passionate about delivering excellent public services and committed to driving positive change and improvement for our customers, now is a great time to join us.

We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying, please contact the Recruitment team on recruitment@worcester.gov.uk. We can assist with alternative formats for your application.

For further information about the role, please contact Jade Foster, Homelessness Prevention & Projects Team Leader at jade.foster@worcester.gov.uk.

Closing Date: 28th September 2026

Interview date: Monday 12th October 2026