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Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Do you…….
<ul>
<li>Enjoy working in a busy, customer focused environment?</li>
<li>Have a passion for delivering excellent customer service?</li>
<li>Want a new and exciting challenge?</li>
</ul>
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Revenue &amp; Benefits call handling team.
About You!
You will be the first point of contact for all revenue &amp; benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue &amp; benefit services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers. &nbsp;
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.

Customer Service Assistant - Revenue & Benefits

Job Title: Customer Service Supervisor Starting Salary: £26,835 opportunity to progress to £30,060 per annum (pro rata for part time) – pay award pending Hours: 18.5 Location: Welwyn Garden City Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services at Welwyn Garden City Library and Information Services, ensuring high standards of customer service are maintained at all times. The services include a CreatorSpace which offers a range of technologies and a countywide Enquiry Service. The central library also supports Woodhall Library and the Community Libraries at Brookmans Park, Cuffley and Welwyn.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city&nbsp;libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. You will be managing a large team of frontline staff and working closely with a team of supervisors to deliver the service over 7 days a week. Responsibilities include managing staff appraisals, timetabling, training, and development.You will contribute to the Inspiring Libraries ambition of attracting more visitors through participation in, and support of outreach and promotional activities within the community. This will include developing and delivering events in line with strategy and income targets.You will be assisting the public with enquiries and supporting the Library Manager with planning. You will also ensure our volunteers are supported appropriately and that the staff are achieving their objectives to provide a high-quality customer facing service.<h4>About you</h4>Essential &nbsp;<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using collaboration and delegation to achieve aims</li><li>You will have excellent time management, communication and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>You will have skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Joanne Smith / Emine Yeter or Carol Hill on 01438 845080 for an informal discussion about the role.Interview Date: 29th July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Hertfordshire County Council

Customer Service Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7945/Job_Profile_CRM_Analyst__Customer_Experience_Lead_-_Feb_2024__002___1_.pdf" target="_blank">Job_Profile_CRM_Analyst__Customer_Experience_Lead_-_Feb_2024__002___1_</a></li>
</ul>





CRM Analyst &amp; Customer Experience Lead

£31,586 - £35,235 Pay award pending
Full time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make&nbsp;it&nbsp;thrive.
About the Role

We have an exciting opportunity within our Customer Service Team for a CRM Analyst &amp; Customer Experience Lead who will play a significant role in championing the use of new processes and innovations to ensure our customers have an excellent experience throughout their journey with Rugby Borough Council.
Working as part of a team of Customer Service Advisors, this is a varied role where you will be responding to requests for information about a range of local and County Council services, helping customers to access and pay for services via the telephone emails and face to face. You will require a mind-set that is focused on delivering consistently good customer care.&nbsp;
Using your own skills, knowledge, and experience, you will assist with the on-going development of data capture methods which facilitate management reporting on areas such as value and customer satisfaction.
Your role will be to create and maintain detailed process flow charts relating to the services delivered, sometimes in collaboration with Business Analysts and Data Analysts and to collaborate with the Customer Service Manager and other colleagues to identify Performance Indicators which provide relevant and accurate process information for performance improvement.
To achieve this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
About You
You will be able to demonstrate the following skills, knowledge, and experience:
<ul>
<li>Experience of dealing with customers both on the telephone and face to face and dealing with requests for information.</li>
<li>Ability to share information, champion ideas and significantly contribute to service improvements.</li>
<li>Experience of using technology and a range of systems to input data and manage relationships with customers.</li>
<li>An initiative-taker who can work with minimal supervision, to see what needs to be done, and to work accordingly.</li>
<li>Experience of team and project work</li>
<li>Able to move forward with service developments, adapt to change and demonstrate a flexible approach.</li>
</ul>
Benefits

<ul>
<li>35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)</li>
<li>Generous Local Government Pension Scheme</li>
<li>Annual leave purchase scheme</li>
<li>Structured Induction Program</li>
<li>Learning and Development opportunities including Future Leaders programmes</li>
<li>Payment of a professional subscription for approved professionals</li>
<li>Family Friendly Policies</li>
<li>Independent Support for your health &amp; wellbeing</li>
<li>Generous compassionate leave</li>
<li>Extra Benefits including Retail Discounts, Car Salary Sacrifice &amp; Cycle to Work scheme and more</li>
</ul>

CRM Analyst & Customer Experience Lead

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? Customer Services Advisor Level 2 – x1 Fixed term Contract (12 months)We welcome applications for both full-time and part-time positions.&nbsp; Part-time hours are available at 18.5 hours per week, with a fixed daily schedule between 10:00 am to 2:30 pm (Salary will be pro rata to the number of hours worked)Council Tax Team - You will be part of a customer service team answering customer enquiries for a range of benefits including Council Tax Support; in addition, you will answer enquiries in relation to Council Tax liability, Payment Plans and changes to a customers’ circumstances. This will involve dealing with telephone enquiries, requests and pre-booked appointments in a contact centre setting.&nbsp;You will need excellent customer service and communication skills along with problem solving and negotiation skills. &nbsp;You will need the ability to deal with a diverse range of customers and cope with changes and a fast-paced environment.&nbsp;Full training will be provided;&nbsp;however, knowledge&nbsp;and experience&nbsp;of Council Tax would be useful albeit not essential.Closing date is 17th July 2025, successful candidates will be invited to an assessment and competency-based interview. &nbsp;Assessments will consist of a work-based role play exercise and if you are successful, you will be invited to attend a competency-based interview.&nbsp;If you aren’t sure or have some questions, we’d be happy to talk to you, call Ninder on 02476 977 388 or Deb on 02476 972 891 during office hours for an informal conversation.Interview date(s): Week Commencing 21st July 2025This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016. &nbsp;We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer facing roles.Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.Who are we looking for? <ul>
<li>Care about delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Ability to deliver in a fast-paced environment</li>
<li>Ability to respond to change positively</li>
<li>To Be Flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.This position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK, for a minimum of 2 years.&nbsp;About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Advisor Level 2

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7791/LCC536_Museum_Assistant.pdf" target="_blank">LCC536_Museum_Assistant</a></li>
</ul>





The Role
We are looking for someone to join our team to help provide engaging experiences for visitors at our vibrant and busy museums. You will need to be keen to roll up your sleeves, have a strong dedication to delivering exceptional customer care through teamwork, flexibility and hard work in a friendly environment.
Really good local knowledge would be an advantage, as would an interest in local history. You will need to be able to work between our sites and be happy to work alternate weekends.
This can be a physically demanding but rewarding job, which can sometimes mean being on your feet talking to people all day.
We are currently recruiting for two Museum Assistant positions.&nbsp;
Museum Assistant 2: This post is permanent. The hours for this post are 19.68 hours per week, working on a two-week rota, which includes alternate weekends:
Week1: Monday 11:45-16:15, Friday 10:00 -16:15 Week 2: Monday 11:45-16:15, Friday 10:00 -16:15, Saturday 11:45-16:15, Sunday 9:30-16:15 Additional 4-hours of flexible time for additional support.&nbsp;
Museum Asssistant 6: The&nbsp;hours of work for this position are 3.5 per week, working 12.45 – 16.15 at the Cottage Museum until the last Saturday of September. The successful candidate will be able to work as a casual museum assistant to ensure they can continue to provide cover at the City Museums during the Autumn/Winter months.
Please indicate which post (either MA2 or MA6) you are applying for on your application form.
Some of the duties of this role include:
<ul>
<li>Engaging with visitors to ensure that the museum is a welcoming and enjoyable place to visit.</li>
<li>Supporting all museum operations and activities to ensure visitors gain the best possible experience of their visit to the museum.</li>
<li>Working within the reception, shop, café and other public areas.</li>
<li>Ensuring the security of the museum, collections, staff &amp; visitors.</li>
<li>Cleaning exhibits and public areas.</li>
<li>Supporting the care and presentation of the collections.</li>
</ul>
You will ideally have experience:
<ul>
<li>Working in a public-facing role.</li>
<li>Providing outstanding customer care.</li>
<li>Cash handling.</li>
<li>Working in a museum/heritage/retail and/or catering environment.</li>
</ul>
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC
For an informal chat about these posts please contact Richard Whittaker on 07775114413 or 01524 64637.&nbsp;

Lancaster City Council

Museum Assistant

Job Title: Customer Interaction Officer Starting Salary: £30,559 progressing to £33,366 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>We are currently seeking a Customer Interaction Officer to join our Customer Interaction Team. This role offers an exciting opportunity to handle highway enquiries in a challenging yet rewarding environment. We are looking for a highly motivated and enthusiastic individual to become part of our dynamic team.<h4>About the role</h4>The position involves managing Complaints from the public and elected officials in a fast-paced setting. The successful candidate will need to effectively manage their time and prioritise tasks.Most Complaints are handled via email, so strong writing skills tailored to different audiences and attention to detail are essential. Our team handles over 2000 cases monthly, requiring logging, chasing, and responding as needed.Each of these cases need to be thoroughly investigated using our various systems. We aim to respond to as many as we can ourselves so you would be expected to learn the highways knowledge and systems to a high level to do this.This role allows you to make a significant impact on the highway service by investigating and responding to various complaints. We encourage a proactive approach to service improvement, which is a key aspect of this position. Covering all aspects of highways, this role provides ample opportunities for learning and growth within the service.<h4>About you</h4>Essential:<ul><li>Proven track record of delivering excellent customer service.</li><li>Previous experience of working to a high standard within agreed KPIs</li><li>Strong interpersonal skills</li><li>Team working</li><li>Excellent communication skills</li><li>Competent in working with Microsoft packages including Word, Teams, Outlook and Excel</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS8 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:joe.moir@hertfordshire.gov.uk" target="_blank">joe.moir@hertfordshire.gov.uk</a> or <a href="mailto:magdalena.lennox@hertfordshire.gov.uk" target="_blank">magdalena.lennox@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: w/c 28th July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Customer Interaction Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7658/COM926__Ad__Casual_Gallery_and_Visitor_Information_Centre_Assitant.pdf" target="_blank">COM926__Ad__Casual_Gallery_and_Visitor_Information_Centre_Assitant</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7659/COM926__JD_PS__Casual_Gallery_and_Visitor_Information_Centre_Assistant.pdf" target="_blank">COM926__JD_PS__Casual_Gallery_and_Visitor_Information_Centre_Assistant</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7660/Guidance_Notes.pdf" target="_blank">Guidance_Notes</a></li>
</ul>

To apply online: ribblevalley.gov.uk/jobs Other ways to apply: For a paper application pack, send your contact details and vacancy reference number to <a href="mailto:HR@ribblevalley.gov.uk" target="_blank">HR@ribblevalley.gov.uk</a> or call 01200 414596 (24-hour answerphone)



Casual Gallery and Visitor Information Centre Assistant Platform Gallery – Clitheroe
Reference: COM926 Pay: Living Wage Foundation Real Living Wage £12.60 per hour (18 years+) National Minimum Wage £7.55 per hour (16 and 17 years). &nbsp;Plus 12.07% allowance in lieu of holiday entitlement Hours: No guaranteed hours – Cover is required for absences/annual leave from Monday to Saturday Would suit those looking for hours in school holidays/weekends.
Gallery opening times are Monday to Friday 10.00am to 4.30pm, Saturdays 10.00am to 4.00pm and Sundays 11.00am to 4.00pm. Staff working these hours are required to start 15 mins before and finish 15 mins after the opening times.
The Platform Gallery and Visitor Information service highlights the work of a diverse range of artists in the field of contemporary British crafts as well as providing a valuable source of information.
Duties will involve dealing with customers in our shop area, administrative tasks, and assisting visitors to the area who are seeking information.
Applicants must have experience of dealing with members of the public, preferably in a retail or similar environment. &nbsp;Good IT skills, specifically excel, are essential.
*There are no guaranteed hours for this post*
Join us to receive a host of benefits such as favourable working hours, generous leave entitlement, occupational pension scheme and training/development opportunities.
Closing date: Sunday 20th July 2025 Interview date: &nbsp; &nbsp;Monday 28th July 2025
Reasonable adjustments: &nbsp; &nbsp;For any part of the recruitment process, please email us or provide further information on your application form. Right to close early: We reserve the right to close job vacancies before the deadline, so please apply early to avoid disappointment.

Casual Gallery and Visitor Information Centre Assistant

<ul></ul>





Apprentice Customer Services AssistantFixed Term, Full Time£14,567 per annum rising to £23,557 per annum on the second yearLocation: HarlowWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Fixed-base worker</a>Closing Date:14th July 2025About Us: Are you ready to take the first step into a rewarding career in Customer Services? Would you like to work within a friendly and supportive team who values your growth and development? Our Library team at Harlow are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customer service to join their team as a Customer Services Apprentice. With comprehensive support throughout the apprenticeship leading to a nationally recognised qualification, this could be the perfect opportunity to kickstart your career! Please note that this role will require you to work on site and will include some weekend working. The estimated start date for this role will be mid August 2025. Benefits: <ul>
<li>Healthy work life balance. </li>
<li>Wide range of learning and development opportunities. </li>
<li>IT equipment and home-working equipment supplied. </li>
<li>26 days annual leave + bank holidays + choice to buy extra. </li>
<li>Generous Local Government Salary related pension scheme. </li>
<li>Access to hundreds of discounts and benefits through Essex Rewards. </li>
<li>Access to our health and wellbeing support platform with LifeWorks. </li>
<li>Up to 4 days per year Volunteering leave. </li>
<li>Complete a <a href="https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1" target="_blank"> Level 2 Customer Service Practitioner Apprenticeship </a> to earn a nationally recognised qualification. </li>
</ul> Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here <a href="https://www.workingforessex.com/working-here/pay-reward/" target="_blank"> pay and reward </a> . What our Apprentice's say: "My apprenticeship experience has been a really valuable way to learn real life skills whilst engaging in a real work environment. There is so much variety to the work and no day is the same. I was initially sceptical about taking on an apprenticeship, but I feel they are the future of getting into work." "I love the apprenticeship process as you're getting paid as you learn. I have been able to make good connections with other employees and really good relationships throughout my journey so far. It's a great starting point to anyone who hasn't got a clear idea of what work they would like to pursue. Also, the apprenticeship allowed me to try multiple different types of jobs when opportunities came up, so I was able to see what I liked, and I was good at." The Role: As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners. The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available. This position will predominantly be based in Harlow Library, with the occasional need to travel to another library. About You: You will: <ul>
<li>Have a good level of computer literacy with MS office and the ability to learn and operate in-house systems and processes quickly. </li>
<li>Be able to work with a high level of speed and accuracy including experience of handling confidential and sensitive information. </li>
<li>Be able to communicate confidently and tailor your communication to meet the needs of the audience. </li>
<li>Be able to use your own initiative and work effectively as part of a team to resolve problems and meet desired outcomes. </li>
<li>Have an awareness of the services which public libraries, registration and the coroners service currently offer to customers. </li>
<li>Be able to understand the need to deliver a service which has our customers as the focus of activities. Therefore, experience working in a busy, customer facing environment would be an advantage. </li>
</ul> Essential Requirements for the role: <ul>
<li>You will need to be 16 years of age at the start of the apprenticeship. </li>
<li>You will need to have the right to work and study in England. </li>
<li>You will have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date. </li>
<li>You cannot have previously completed a qualification that is Level 2 or above in field that is related to Customer Services. </li>
<li>As apprentices have employed status you must have the right to permanently live, work and study in the UK. Apprenticeships are not covered by student visas. </li>
</ul> Please note that we must be provided with your education certificates at the final stage of the recruitment process. If you have international equivalent qualifications a NARIC Statement of Comparability must be provided. If you do not already hold one you can purchase online - you can find more information here <a href="https://enic.org.uk/Qualifications/SOC/Default.aspx" target="_blank"> Statement of Comparability (enic.org.uk). </a> What will you be doing? <ul>
<li>Understand the needs of customers and deliver the best possible outcomes through excellent customer service. </li>
<li>Provide support and training to customers using information communications technology (ICT) equipment and software. </li>
<li>Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion. </li>
<li>Oversee and provide customers with guidance in the use of self-service equipment. </li>
<li>Comply with the individual responsibilities for Health Safety &amp; Welfare in the workplace, including ensuring safeguarding children, in accordance with work role. </li>
<li>Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities. </li>
<li>Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation. </li>
<li>Contribute to the compilation of statistical returns, and any other general administrative duties. </li>
<li>Responsible for locking and unlocking, as necessary, acting as keyholder. </li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework. </li>
</ul> Why Essex? To read more about us please visit: <a href="https://workingforessex.com/role/climate-environment-and-customer-services" target="_blank"> Climate, Environment and Customer Services - Working for Essex </a> <a href="https://workingforessex.com/working-here/entry-to-work" target="_blank"> Entry to work - Working for Essex </a> As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. How to apply: Start your journey within the Essex Libraries Team by clicking the APPLY button now! If you are interested in finding out more about this role or require further information, we would love to hear from you. Please email: <a> work.placements@essex.gov.uk </a> . As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> . Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> . Additional Information: If you have queries on this role or require anything further, please email <a> work.placements@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">X</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

Apprentice Customer Services Assistant

<ul></ul>





Senior Customers Services Officer x2 
Full time - 36 hours 
Salary £31,524 - £33,912 
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre. 
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position within our Customer Operations Team. This post is primarily for our Housing Advisory Telephone Service dealing with calls regarding Homelessness, Temporary Accommodation Enquiries, Repairs, Rent and liaising with the back office. The successful candidate will also assist with covering the General Enquiries Line and working on Webchat (Online services and Social Media) so this will help if you have experience with council services. 
The candidate must also be comfortable with dealing with challenging calls and be able to navigate our web pages and have understanding and awareness of how to deal with complex enquiries. The candidate will also be assisting with supporting and training new members of staff. 
The successful candidate will assist the Team Managers with offering advice and support at meetings to ensure smooth customer journey. 
To be successful, we require that you match the following criteria. 
 
 - Ready to work between the hours of 9am -5.12pm Monday to Friday. 
 - Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. 
 - Be able to give clear and concise information about our council services. 
 - Have a positive attitude toward customers. 
 - Will go the extra mile to help our customers and listen to their needs. 
 
Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria. 
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole. 
The role is subject to a probation period. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn. 
If you value these Behaviours too, we’d love to hear from you. 
Contact Details - 
If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Senior Customer Service Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6833/Customer_Services_Advisor_JD_Jan2025.doc" target="_blank">Customer_Services_Advisor_JD_Jan2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6834/Customer_Services_Advisor_PS_Jan25.doc" target="_blank">Customer_Services_Advisor_PS_Jan25</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.&nbsp;
Reporting to the Tonbridge Castle, Events &amp; Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. &nbsp;You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. &nbsp;In return we will give you excellent ongoing training and support.
This is a part time vacancy, and our offices are open seven days a week.&nbsp;
Weekend and bank holiday rotation Approx 1 in 5
Monday 7.5hrs – 9am to 5pm (30min lunch)
Tuesday 7.5hrs – 9am to 5pm (30min lunch)
Wednesday – 9am to 3.45pm (30min lunch)
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)

15 Customer Service Jobs