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Licensing Services Assistants x 2 - 2 years fixed term
<ul>
<li>Are you a problem solver, interested in a role where no two days are the same?</li>
<li>Do you have exceptional organisation skills?</li>
<li>Do you have excellent communication skills and a positive attitude?</li>
</ul>
 Look no further! We have a fantastic opportunity for a Licensing Services Assistant to join our team here at St Helens Borough Council. 
Licensing Services carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support business within the borough along with providing the Councils local land charges service. The role involves providing excellent customer service in local authority licensing, including taxis, venues and premises, large scale events, and everything in between, including Alcohol, Entertainment, and Gambling. This is a very varied and fast paced role where full training and support will be provided The team enforce the law, investigate complaints, provide advice and guidance and process applications within legal timeframes and work closely with a variety of stakeholders including internal and external partner organisations such as the Police, Fire Service and local businesses. The role includes processing applications and producing licences within legislative timescales, inputting presenting and interrogating statistical data, providing professional advice to licensing enquiries, arranging and carrying out face to face appointments, dealing with requests for service, identifying service improvements, and liaising with internal and external agencies. We would love to hear from candidates that have: 
<ul>
<li>Excellent communication skills</li>
<li>A professional, welcoming and positive attitude</li>
<li>Ability to multi-task and manage a varied workload in a flexible environment</li>
<li>Strong organisation and attention to detail skills</li>
<li>Good IT skills and experience of using Office application including Word, Excel and Outlook</li>
</ul>
 
Previous experience in this field would be welcome but is not necessary as full training will be provided.




Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..<a href="https://jobs.sthelens.gov.uk/" target="_blank">St Helens Borough Council | Jobs | Search here for your perfect career - Home Page</a>


Roles That Matter
Full Job Description &amp; Person Specification Documents are included with this advert.
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
Share this vacancy with friends and family via your socials below!

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

Licensing Services Assistant x 2 - 2 years fixed term

Reference: SEP20252307Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/4e5e3048-83a1-4966-9b69-6bc2f1e95817?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsResolutionOfficerRole%282%29.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250929/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250929T040022Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=7fd33c6ba3c3a4b4996a4ae25390997e3847a8439a129c681df9f03a15337b8e" target="_blank">ComplaintsResolutionOfficerRole(2).docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/21ccc1a3-e634-4137-a536-d901f3c012e1?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250929/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250929T040022Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=2d5c7b0eb703c466e9dd6a421de335fbf36901bb414863392d6c1110477b40d9" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li></ul>Join Our Team as a Complaints Resolution OfficerThe Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Investigate &amp; Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.</li><li>Triaging &amp; Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.</li><li>Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.</li></ul>What We’re Looking For:<ul><li>Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.</li><li>Expertise: Skilled in complaints investigations.</li><li>Professional: Great at writing letter responses to residents.</li><li>Setting Standards: A role model for what great customer service looks like.</li><li>Challenge Status Quo: Confident holding people to account.</li><li>Accountable: Proactive and solution focused.</li></ul>Ready to make a real impact? Apply now!Closing date: 15 October 2025 at 11:59pmShortlisting: 16 &amp; 17 October 2025Telephone Interviews: 21-23 October 2025Interviews: 27-31 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Wandle Housing Association

Complaints Resolution Officer

Reference: SEP20252306Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/9562a207-4c65-4552-8d77-405a5752fbca?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250929/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250929T040015Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=ea567159aad7eac5b426fc1c29aab309e5410cbf0fbd50175e4f2041a7deb569" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/e53c5c70-a65d-4901-94d5-d188c7e9c6cb?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsImprovementManagerJD%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250929/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250929T040015Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=12fb87cfd3b600f02811c98a42778b17521453dbc2f2973e11792bf761888571" target="_blank">ComplaintsImprovementManagerJD(2).pdf</a></li></ul>Complaints Improvement Manager - London, England - Hybrid 2 office days per week - Circa £60,000 The Complaints Improvement Manager will be responsible for the full end-to-end complaints process, and act as Wandle's subject matter expert on complaints handling. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Leadership: Lead and develop a team of Complaints Officers to deliver a high performing, customer focused service. </li><li>Management: Manage the end-to-end complaints process, ensuring timely triage, effective investigation, and high quality responses. </li><li>Coordination: Coordinate responses to the Housing Ombudsman, manage the portal, and ensure learning from decisions is shared. </li><li>Expertise: Be our subject matter expert on complaints handling.</li><li>Organisation: Ensure effective document control and record keeping to ensure transparency and accountability.</li></ul>What We’re Looking For:<ul><li>Experience: Experienced Line Manager who has successfully built and led a high performing team.</li><li>Experience: 2-3 years of experience of leading a complaints or improvement team within a Housing Association.</li><li>Ability: Proficient at working with customers and colleagues to deliver positive outcomes and improve services.</li><li>Ability: Have high levels of personal judgement and the ability to provide constructive feedback to others. </li></ul>Ready to make a real impact? Apply now and help shape the future of Wandle for our Tenants. Closing date: 15th October at 11:59pmShortlisting: 16th &amp; 17th October 2025Telephone Interviews: 21st-23rd October 2025 Interviews: 27th - 31st October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Complaints Improvement Manager

<ul></ul>





<h2>Job introduction</h2>
Fixed Term for 12 months
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?&nbsp;
If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Repairs Helpdesk Supervisors on helpdesksupervisors<a href="mailto:delia.smallwood@brighton-hove.gov.uk" target="_blank">@brighton-hove.gov.uk</a>&nbsp;
<h2>About the role</h2>What will I be doing?<ul>
<li>You’ll answer inbound calls and emails from our residents who require repairs to their council properties.</li>
<li>Responsible for providing accurate information, advice and assistance to our residents.</li>
<li>Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team</li>
<li>Liaising directly with other teams within the council, both verbally and in writing.</li>
<li>Conducting customer surveys via outbound calls</li>
<li>Providing excellent customer service</li>
</ul>What we are looking for<ul>
<li>Strong communication and empathy skills</li>
<li>A good standard of IT skills</li>
<li>A high level of attention to detail</li>
<li>A genuine passion for helping others</li>
<li>Ability to work as part of a team but also able to work under your own initiative</li>
<li>Ability to work under pressure</li>
<li>Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable</li>
</ul>In return for your skills and hard work, we offer:<ul>
<li>A standard&nbsp;working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 – 17.00).</li>
<li>A full induction with on-going development</li>
<li>Paid annual leave</li>
<li>Pension scheme</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlis<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £28,142 &amp; £28,598.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Housing Repairs Helpdesk Customer Service Advisor

Job Title: Customer Service Supervisor - Hemel Hempstead 18.5 hours Starting Salary: £27,693 opportunity to progress to £31,021 per annum (pro rata for part time) Hours: 18.5 - job share&nbsp; Location: Hemel Hempstead Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in [X] Library, ensuring high standards of customer service are maintained at all times.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy Tier 1 library within a thriving community. This is a job share role working with a partner Customer Service Supervisor also working 18.5 hours per week.Based with The Forum, run by Dacorum Borough Council, Hemel Hempstead library is open to the public seven days a week. The library is home to a CreatorSpace, offering a range of technologies.Hemel Hempstead Library also supports Adeyfield, Bovingdon, Kings Langley and Leverstock Green Libraries.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and developmentAs part of the Hemel Hempstead’s local management team you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.Staff working at Hemel Hempstead Library benefit from access to an annual parking permit for £40 per annum, allowing use of Watergardens carpark 7 days a week.<h4>About you</h4>Essential<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>Skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>As part of Hemel Hempstead Library local management team, a great opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Libraryy Manager Ross Field or Senior Operations Librarian Ian Pattison on 0300 123 4049. for an informal discussion about the role.Interview Date: 23 October 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor - Hemel Hempstead Library - 18.5 hours.pdf</li></ul> 





<ul></ul>

Hertfordshire County Council

Customer Service Supervisor - Hemel Hempstead 18.5 hours

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6420/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6424/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/6425/ROTA_PATTERN_21.92_HOURS.pdf" target="_blank">ROTA_PATTERN_21.92_HOURS</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
Leisure Attndant / Lifeguard post
Location: Bootle Leisure Centre
Type – Permanent 21.92 Hour post – Fixed Shift pattern in place– including evenings and weekends (please review shift patterns below, we operate a summer rota April to September and winter rota pattern October to March. Suitable candidates must be available to work shift pattern attached)
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre to join the team. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are always maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Qualifications - It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience - The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Interviews: week commencing 27th October 2025

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Leisure Assistant / Lifeguard

<h2>About the job</h2>Salary: £27,254– £29,540 a year pro rata Hours per week: 37 Contract type: Fixed term (12 months from start date)Are you passionate about delivering outstanding service and making a positive impact on people’s lives? We are looking for a dedicated Customer Service Advisor to join our team, placing customers at the heart of everything we do.In this role, you will be the first point of contact, providing professional, accessible, and high-quality services through our Service Centre or Contact Centre. You will focus on achieving first-contact resolutions, ensuring every customer receives the support they need quickly and effectively.With your excellent communication skills and commitment to high standards, you’ll help us deliver better outcomes for our community while maintaining a consistently positive customer experience.Please note this role does not attract sponsorship.<h2>About you</h2>We are seeking a professional and approachable Customer Service Advisor to join our team, delivering excellent support to the public across multiple channels. You will handle a wide range of enquiries with confidence, including challenging situations, always ensuring a high standard of service and clear, fluent communication.In this role, you will quickly assimilate information, problem-solve using your own initiative, and take action within defined procedures. Strong ICT skills are essential, as you will be working with a variety of customer contact systems, case management tools, and Windows-based packages. Accuracy and attention to detail are key, particularly when recording information, producing documentation, and maintaining case records.The successful candidate will have strong numeracy skills, a solid understanding of equality and the impact of discrimination on service delivery, and the ability to interpret legislation such as Housing Benefits, Housing, Adult Social Care, or Council Tax. You may also be asked to support and train colleagues to ensure consistent service standards.You should hold an NVQ Level 2/3 in Customer Service (or equivalent qualification/experience) and demonstrate flexibility to adjust working hours when required to meet frontline service needs. The role also requires the ability to travel throughout the Borough to maintain high levels of service delivery.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you are customer-focused, resilient, and ready to make a difference in your community, we’d love to hear from you – apply today.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1618862&amp;ptId=11829" target="_blank">download: CSC Customer Advisor L4.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1618863&amp;ptId=11829" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5994/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5996/Job_Profile_Operations_Assistant.pdf" target="_blank">Job_Profile_Operations_Assistant</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
About the Role&nbsp;
Camberley Theatre is seeking an Operations Assistant to support with the general activities within the theatre.&nbsp; The successful applicant will be responsible for day-to-day tasks such as taking in deliveries, room set-ups, hospitality preparations for functions, light maintenance and cover for Box Office and Front of House where required.&nbsp; The role will also include regular duty management, ensuring the efficient and safe delivery of all theatre Front of House operations during shows and events.&nbsp; The role is a permanent, part-time position with hours allocated on a rota basis dependent on business needs.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
This role is ideal for individuals who enjoy variety in their work and flexibility within their shift pattern.&nbsp;
About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have good communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Surrey Heath Borough Council

Operations Assistant

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? We’re on the lookout for people who are passionate about delivering exceptional service -people who take genuine pride in making every customer interaction count, whether it’s with colleagues or the wider community. You’ll be a natural communicator, leading dynamic teams of telephone agents and administrators who handle a wide range of enquiries from adult social care and children's services to council tax, housing benefits, and more, with the ability to connect with a broad and varied customer base and tailor your approach to meet their needs.You’ll be the kind of leader who energises a team, inspires high performance, and thrives in a fast-paced environment where change is embraced and improvement never stops. With sharp IT skills and hands-on experience in developing services, you’ll bring flexibility, positivity, and a solid understanding of the council’s diverse service offer. If you’re ready to make a real impact and help shape the future of customer service in Coventry, this is your moment.If you aren't sure or have some questions, we'd be happy to talk to you. Please contact Carla Crawley on 02475 381104&nbsp; or Aidan Dunne on 02476 977439.Keen to join the team? Please complete an application&nbsp;form and tell us where you have used your skills to shine.The closing date is midnight on the 6th October 2025. We’ll shortlist from there, and if you’re successful, we’ll invite you to the interview and an assessment centre. Interviews will take place on the week commencing 20th October 25This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? <ul>
<li>Pride in delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Proven track record of motivating a team to achieve optimum performance in a contact setting</li>
<li>Ability to deliver improvements in a fast-paced environment</li>
<li>Experience of&nbsp;working on projects to further develop services</li>
<li>Ability to respond to change positively</li>
<li>To be flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Team Manager

<ul></ul>





1 Year Fixed Term Contract Ref: CS010 We are thrilled to offer an exciting opportunity for an enthusiastic individual with a passion delivering outstanding customer service to join our team.&nbsp; If you’re someone who enjoys helping others and thrives in a fast-paced, collaborative environment, we want to hear from you. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive the best possible service across multiple channels, including telephone, face to face interactions and email. It is essential that you can demonstrate you have a good level of general education, including English and Maths as well as excellent communication skills.&nbsp; In addition to proficient IT skills, you should have experience of delivering customer service to a high standard and be able to demonstrate good listening and questioning skills. The role offers a flexible hybrid working arrangement, where once trained you will have the opportunity to work from home or within the Council offices.&nbsp; Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted or Tring is required. The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Customer Service Representative

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5721/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5724/Job_Profile_FoH_Guest_Experience_Officer.pdf" target="_blank">Job_Profile_FoH_Guest_Experience_Officer</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking a Front of House and Guest Experience Officer to lead on customer relations and drive guest experience improvements and innovation.&nbsp; The successful candidate will be the primary customer service contact and will be responsible for managing direct communications with theatre customers and creating further engagement opportunities.&nbsp; They would lead on guest experience improvements, using feedback from customers and team members to continually improve the theatre’s performance.&nbsp; The post-holder should have a good understanding of accessibility and safeguarding as this will form an integral part of guest experience considerations.&nbsp;
&nbsp;There is a requirement for regular Duty Management within this role, ensuring the efficient and safe delivery of all theatre Front of House operations including box office, general stewarding and bar service during shows and events.&nbsp; Shifts will vary across daytime, evening, weekdays and weekends and it is imperative that applicants have good availability to accommodate this kind of shift pattern.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and/or events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and supervisory experience would be advantageous but is not essential.&nbsp; You will have a strong understanding of customer service within the ticketing/events industries and an ability to pull key information from data to support the development of business strategy.&nbsp; You will have a good understanding of safeguarding and accessibility legislation and an ability to design for accessibility in all aspects of guest experience.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You must have good availability and flexibility in terms of working hours and a desire to deliver excellent customer service.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Front of House and Guest Experience Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5720/SHBC_Recruitment_Pack_-_September_2025.pdf" target="_blank">SHBC_Recruitment_Pack_-_September_2025</a></li>
</ul>





Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas.&nbsp;
&nbsp;About the Role&nbsp;
Camberley Theatre is seeking an Events Coordinator to support the Venue and Events Manager with the delivery of the theatre’s programme of professional and amateur events, shows, concerts, hospitality offer and other activities including film and outdoor events.&nbsp; The successful applicant will work with the venue team to ensure seamless delivery of events in line with customer requirements, and act as the first point of contact for all commercial, community and internal hires of the theatre’s facilities and conference spaces, including (but not limited to) shows, conferences, classes and private parties.&nbsp; This is a key role as hire revenues account for a significant portion of annual income for the theatre and it is imperative that relationships with regular hirers and local groups are maintained to a high standard.&nbsp; The post-holder will be responsible for driving hire revenues and identifying opportunities for new types of hires and events while ensuring Camberley Theatre remains competitive.&nbsp;
&nbsp;About You&nbsp;
The ideal candidate will have a polite manner with a calm and professional attitude, an interest in the arts and events and have excellent communication skills.&nbsp; Previous knowledge of Spektrix ticketing system and Artifax booking system would be advantageous but is not essential.&nbsp; You will have a strong understanding of hirer requirements, specifically within a theatre setting and an ability to create and maintain effective relationships, engendering trust through clear and open communication.&nbsp; You will have the ability to ensure services and events are quality driven and be responsive to customer needs and expectations.&nbsp; It is important that you can maintain good standards and work efficiently, using your own initiative to solve problems where necessary.&nbsp; You should have the ability to be creative and innovative in all aspects of service delivery and operational performance.&nbsp;
&nbsp;Additional Information&nbsp;
Benefits&nbsp;&nbsp;
We offer a generous benefits package including a minimum of 23 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme. A laptop and mobile phone will be provided for your role if applicable.&nbsp;
Offers are usually made at the lower end of the salary band allowing for progression.&nbsp;&nbsp;
Closing date: Sunday 5th&nbsp;October&nbsp;
Interview date: Thursday 9th October / Monday 13th October&nbsp;
Contact details&nbsp;
For an informal discussion, please contact Kayleigh Stockley, Venue and Events Manager on 01276 707607, <a href="mailto:kayleigh.stockley@surreyheath.gov.uk" target="_blank">kayleigh.stockley@surreyheath.gov.uk</a>&nbsp;
Our Commitment&nbsp;
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.&nbsp;&nbsp;
NO AGENCY CALLS PLEASE&nbsp;

Events Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5292/CSO_JD_2025.pdf" target="_blank">CSO_JD_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



We have an exciting opportunity to join us here at the Liverpool City Region Combined Authority working in our bus stations and travel centres.
We are looking for resilient people who demonstrate enthusiasm to deal with the different types of enquiries we receive every day. You will have a passion for delivering outstanding customer service.
We have Full Time and Part Time posts available.
Full Time Hours- 35hrs per week, Monday to Sunday inclusive, shift work, including Bank Holidays.&nbsp; Various work patterns, typically covering 06.45 to 20.15, however times may vary depending upon operational demand.
Part Time Hours-17.5hrs average per week, Thursday to Sunday inclusive, shift work, including Bank Holidays.&nbsp; Various work patterns, typically covering 06.45 to 20.15, however times may vary depending upon operational demand.
Could you please advise in your application which post you are applying for.
Locations This role is on site. The posts will initially be based at one of our Bus Station sites and due to the nature of the role you will be required to work at any Bus Station location across the Merseyside area as and when required. Our sites include Bus Stations and Travel Centres in Liverpool, Birkenhead, Bootle, Huyton and St Helens.
 About the role
The roles involves providing a professional, skilled and visible services to passengers, contractors and partners within the Merseytravel Bus Station and Travel Centre environment, in one of six Bus Station and Travel Centre locations across the Merseyside area.
Duties can be at different locations during the same shift so you need to use the public transport system/drive between locations.
This role is one of high visibility foot patrol in bus stations ensuring that services are efficiently and safely delivered to passengers and bus operators along with duties in the Travel Centre.
The role involves working both indoors and outdoors within our community. 
Key role and responsibilities
•Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction •You will be part of a high performing team •Effectively and accurately communicate information to customers and colleagues •Deliver continuous improvement in services •Ensure services and workplace are open and accessible to all members of the community •Contribute to a sustainable environment
About the person
You will have proven experience in customer focussed operational environment as well as demonstrating strong customer focus, putting customers at the heart of everything.
You will have experience of cash handling and/or ticket sales as well an excellent standard of numeracy and literacy.&nbsp;
You will have excellent communication and interpersonal skills and be able to work on own and as a team.
You will have experience and understanding of Health and Safety.
You will have environmental awareness and the ability to demonstrate our core values, including a commitment to Equality, Diversity, and Inclusion.
You will be competent and proficient in all current IT systems and applications including Microsoft Office Suite.
You will be commitment to learning and self-development and excellent standard of personal presentation.&nbsp;
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
<ul>
<li>
•Experience of delivering face to face services to a wide range of customers.</li>
<li>
•Experience of cash handling and/or ticket sales.</li>
<li>
•Ability to respond to spontaneous incidents in a calm and effective manner.</li>
</ul>
Staff benefits 
<ul>
<li>
•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>
•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>
•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>
•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>
•Corporate discounts at council-owned gyms</li>
<li>
•Bike to Work Scheme</li>
<li>
•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>
Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Currently we are unable to provide sponsorship for this role , we recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a> 
Recruitment Next Steps
Please note once candidates have been shortlisted they will be required to interview on site, this will include a written assessment.

Liverpool City Region Combined Authority

Customer Service Officer - Hubs

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4410/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4416/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4417/Vacant_25.65_post.pdf" target="_blank">Vacant_25.65_post</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a full-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Please view the fixed rota pattern attached 
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Closing Date - 05/10/25
Interview Date - W/C 13/10/25

Leisure Attendant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3497/CCT_Full_employment_pack_2025.pdf" target="_blank">CCT_Full_employment_pack_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: &nbsp;£26,346 - £27,501 Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
 About the Role We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team.
 Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
 Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
 With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
 What will you do? • &nbsp; &nbsp;To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). • &nbsp; &nbsp; Resolving enquiries and providing guidance to customers across all contact channels. • &nbsp; &nbsp; Deliver information in a succinct and confident manner.&nbsp; • &nbsp; &nbsp;Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. • &nbsp; &nbsp;Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
 What will you need? • &nbsp; &nbsp;Proven experience in listening, extracting and assessing important information • &nbsp; &nbsp;Customer Service experience ideally in a call centre environment • &nbsp; &nbsp;Great verbal &amp; written communication skills • &nbsp; &nbsp;Ability to answer a high volume of calls and process information • &nbsp; &nbsp;Ability to work well under pressure and multitask • &nbsp; &nbsp;A desire to improve your skills, knowledge and experience • &nbsp; &nbsp;Microsoft and Excel office skills
 Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you: • &nbsp; &nbsp;Support in continuing your personal development • &nbsp; &nbsp;Competitive contributions of 15% towards the LGPS pension scheme. • &nbsp; &nbsp;Access to a range of discounts including local and high street stores. • &nbsp; &nbsp;Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. • &nbsp; &nbsp;A generous annual leave entitlement.
 Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>.&nbsp;
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
 Closing date: 30 September 2025 at 23:59&nbsp; Interviews: w/c 06 October 2025&nbsp;
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
 We reserve the right to close this advert early should we receive a sufficient number of applications.

Customer Contact Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7345/Leisure_Attendant_JDPS.docx" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



We are currently looking for a number of experienced Lifeguards to join our team at Hythe Pool to undertake a range of different shifts on a casual basis.
If you’re a qualified Lifeguard (RLSS National Pool Lifeguard Qualification), a team player with excellent customer service skills, have a proactive attitude and are passionate about health &amp; fitness then we want to hear from you! Being flexible and adaptable to cover shifts on a rolling shift pattern is essential.
If you are interested in this exciting opportunity please contact Sharon Punter (Hythe Pool Manager) on 01303 859177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

Folkestone & Hythe District Council

Casual Lifeguards (Leisure Attendant)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

18 Customer Service Jobs