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<h4>Why Southwark?</h4>Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today. We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.<h4>What You'll Be Doing</h4>Southwark Leisure is looking for a Customer Service Advisor to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.Key duties are: -<ul><li>To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone</li><li>To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner</li><li>To ensure reconciliation of payments is carried out when required.</li><li>To operate the public address systems, telephones &amp; booking system.</li><li>Driving positive change and promoting a proactive, customer-first culture.</li><li>Resolving customer queries and complaints across multiple platforms with professionalism and care.</li></ul><h4>What We're Looking For</h4>About YouTo succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner. You’ll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.You’ll bring:<ul><li>A passion for resolving customer issues and identifying innovative solutions.</li><li>Self-Motivated and result driven attitude.</li><li>Excellent in verbal and written communication skills.</li><li>Attentive listening to customers in a friendly and professional approach.</li></ul><h4>Additional Information</h4>Closing Date: Friday 22 August 2025Interview Date: W/C 8 September 2025<ul><li>Job Type: Permanent, Full Time 36 hours a week, Part-Time and Casual Hours.</li><li>Some weekend and evening work will be required to meet service needs.</li><li>Southwark Council is committed to equality, diversity, and inclusion.</li><li>Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.</li></ul>Benefits and more information<a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">https://jobs.southwark.gov.uk/why-us/</a>Guaranteed Interview SchemeAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:- Members of the Armed Forces and veterans - Are currently in care, or have previously been in care - If you consider yourself to be disabled or if you have a long-term health conditionAttachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2589071&amp;ptId=106979" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2344/Repairs_Support_Officer_Role_Profile_-_2025_Secondment_cover_002_.docx" target="_blank">Repairs_Support_Officer_Role_Profile_-_2025_Secondment_cover_002_</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
The Repairs and Maintenance Department are seeking to fill a Repairs Support Officer post to work within our Reactive Repairs Team.&nbsp; Our team provide a first-class service to our customers ensuring the highest standards of customer care are always maintained.
This successful candidate will be brought in on a fixed-term contract which is expected to last until April 2026. Working hours will be Monday to Thursday 8:45am - 5:15pm and Fridays 8:45am - 4:45pm.
To be part of our skilled and dynamic team, you must:
<ul>
<li>Be willing to work as part of a team to provide a high-quality service to customers.</li>
<li>Be performance driven and able to achieve performance targets.</li>
<li>Have experience of working in a pressured environment preferably where advice, guidance&nbsp;and problem-solving skills have been exercised on the telephone as well as face to face.</li>
<li>Have excellent telephone answering, communication, and IT skills.</li>
<li>Be of a flexible nature</li>
<li>Be able to use a variety of computerised resources to access and process information.</li>
<li>Be able to develop good working relationships with our Arun In House repairs team, our external contractors, suppliers and other services within the Council.</li>
<li>Have enthusiasm, drive, commitment, and reliability.</li>
</ul>
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
The post-holder will be office-based, working at Littlehampton Civic Centre.
For more information about joining the Repairs Support Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 29 August 23:59pm
INTERVIEW DATE: 12 September 2025

Arun District Council

Repairs Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1943/Customer_Services_Advisor_Role_Profile_-_July_2025.docx" target="_blank">Customer_Services_Advisor_Role_Profile_-_July_2025</a></li>
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At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.
Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax &amp; Business Rates; Benefits; Planning &amp; Building Control; Elections; Housing and Switchboard.&nbsp;
To be part of our skilled and dynamic team, you must:
<ul>
<li>Be willing to work as part of a team to provide a high-quality service to customers.</li>
<li>Be performance driven and able to achieve performance targets.</li>
<li>Have experience of working in a pressured environment preferably where advice, guidance&nbsp; &nbsp; &nbsp; and problem-solving skills have been exercised on the telephone as well as face to face.</li>
</ul>
<ul>
<li>Have excellent telephone answering, communication, and IT skills.</li>
<li>Be of a flexible nature</li>
<li>Be a quick learner and willing to develop and learn customer service processes and procedures.</li>
<li>Be able to use a variety of computerised resources to access and process information.</li>
<li>Be able to develop good working relationships with the Customer Services Team and other services within the Council.</li>
<li>Have enthusiasm, drive, commitment, and reliability.</li>
</ul>
In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
The post-holder will be predominantly office-based; working at Bognor Regis Town Hall and Littlehampton Civic Centre.
The successful candidate would be appointed at £31,537 per annum and the salary will rise incrementally at the start of each financial year until the top of the scale is reached.
For an informal chat about the vacancy, please contact Zoe Wadey or Anna McAuley on 01903 - 737500; email <a href="mailto:Zoe.Wadey@arun.gov.uk" target="_blank">Zoe.Wadey@arun.gov.uk</a>&nbsp; or <a href="mailto:Anna.McAuley@arun.gov.uk" target="_blank">Anna.McAuley@arun.gov.uk</a>
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 31 August 23:59pm
INTERVEWS: These are scheduled for week beginning 15 September and 22 September. They will consist of a face-to-face competency-based interview and include a short scenario-based in-tray exercise.&nbsp;

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2054/Job_description_Leisure_Assistant__activities__xheight.pdf" target="_blank">Job_description_Leisure_Assistant__activities__xheight</a></li>
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The Role
This is an excellent opportunity to join the award-winning Salt Ayre Leisure Centre. This role is responsible for the delivery of a wide range of exciting activities such as Xheight indoor climbing, Holiday activities, birthday parties and SEN sessions.
This post is permanent and based at Salt Ayre leisure centre. The hours of work are 37 hours per week and on a rota basis working 5 days out of 7. This will include evenings and weekends.
About You
You must be committed to delivering outstanding customer service at all times and be a proud ambassador of Salt Ayre Leisure centre. You must demonstrate a positive attitude and identify with our organisational values of Pride, ownership, working together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview Date: TBC

Lancaster City Council

Leisure Assistant (Activities)

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Join Our Team – Front of House Assistant at Forty Hall 
We are seeking a friendly, reliable, and proactive Front of House Assistant to be the welcoming face of Forty Hall. This is an exciting opportunity to work in one of Enfield’s most treasured historic venues, where no two days are the same. 
As Front of House Assistant, you’ll play a vital role in ensuring every visitor enjoys a smooth, safe, and engaging experience. You’ll support the day-to-day operation of the Hall, help deliver exceptional customer service, and contribute to the success of our events, hires, and commercial activity. 
Key responsibilities include: 
 
 - Acting as the first point of contact for visitors in person, by phone or email, offering a warm and inclusive welcome and providing clear, accurate information. 
 - Supporting the reception area, events, hires, and gift shop (both in-person and online). 
 - Leading guided tours of the Hall, focusing on its heritage and venue hire opportunities. 
 - Monitoring the site, supporting maintenance tasks, and liaising with contractors as required. 
 - Supervising casual staff and volunteers during your shifts. 
 - Collaborating with the wider Forty Hall team to enhance the visitor experience, grow our audiences, and support commercial use of the venue. 
 
Contract details: 
 
 - Role: Front of House Assistant 
 - Hours: 36 per week, includes regular weekend, evening and Bank Holiday work 
 - Overtime: No additional payment, however Time Off in Lieu (TOIL) can be arranged 
 
If you are passionate about heritage, enjoy working with people, and thrive in a varied and dynamic environment, we’d love to hear from you. 
Apply today and help make Forty Hall a welcoming, inspiring space for all. 
Contact details: 
If you would like to know more about the role, please email Edda Smith - <a href="mailto:edda.smith@enfield.gov.uk" target="_blank">edda.smith@enfield.gov.uk</a> 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Forty Hall Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2002/Job_Information_Pack_-_Customer_Contact_Adviser__12_month_FTC_.pdf" target="_blank">Job_Information_Pack_-_Customer_Contact_Adviser__12_month_FTC_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: £26,346 - £27,501 Basis:&nbsp;Full Time, Fixed Term Contract for 12 months (Maternity Cover), Monday – Friday
About the role:
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service
Some of the duties include:
<ul>
<li>Act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).</li>
<li>Resolve enquiries and provide guidance to customers across all contact channels.</li>
<li>Deliver information in a succinct and confident manner.</li>
<li>Understand the customer’s needs, escalate where appropriate and undertake any follow up administrative work or system input tasks.</li>
<li>Confidently handle administrative tasks such as updating our website content and answering email/social media enquiries.</li>
</ul>
About the person:
<ul>
<li>Proven experience in listening, extracting and assessing important information.</li>
<li>Customer Service experience ideally in a call centre environment.</li>
<li>Great verbal &amp; written communication skills.</li>
<li>Ability to answer a high volume of calls and process information.</li>
<li>Ability to work well under pressure and multitask.</li>
<li>A desire to improve your skills, knowledge and experience.</li>
<li>Microsoft Office and Excel skills.</li>
</ul>
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>&nbsp;
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date: Wednesday 3rd September 2025 at 23:59 Interviews:&nbsp;Wednesday 10th, Thursday 11th &amp; Monday 15th September 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. See ‘Who we are’ as a council, to find out more about us: <a href="https://www.reigate-banstead.gov.uk/info/20044/your_council/915/working_here" target="_blank">Who we are | Working here | Reigate and Banstead</a>

Customer Contact Adviser

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We are seeking a motivated and organised individual to join our Car Park team to support with the day-to-day running of our Beaulieu Park Station Car Park, including maintaining the Bus Interchange, Secure Cycle Storage, and Taxi Rank facilities.
The successful applicant will be expected to lead by example providing excellent customer service and maintaining a consistently high standard of quality across the sites. This will include working within a team, interacting with members of the public and keeping accurate records of the daily site operations.
Ideally, the successful applicant will have previous experience in a customer service role with strong communication skills and the ability to adapt to changing priorities. A flexible approach to working hours and a will to work outside in all weather conditions is an essential requirement of the role.
The successful applicant will work 5 days per week on a shift rota, covering Monday to Sunday.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: <a href="https://www.essex.gov.uk/family-friendly-charter" target="_blank">https://www.essex.gov.uk/family-friendly-charter</a>.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
To view further details for this role including a job description, please click the link on the attachments section.

Beaulieu Park Station Parking Officer

Customer Service Advisor – RepairsHousing Maintenance and Asset ManagementPermanent37 hours per weekNS6 £25,992- £27,269 per annum Join Our Growing Team and Help Make a Real DifferenceWe are committed to delivering a high-quality, customer-focused service to our residents—placing their needs at the heart of everything we do. As our team continues to grow, we’re creating exciting new opportunities for passionate individuals who want to make a meaningful impact in their community. If you’re someone with excellent customer service skills and a genuine desire to help others, we’d love to welcome you to our Housing Repairs Customer Service Team.In this role, you’ll be at the frontline of our housing repairs and asset works service, providing advice and information to residents over the phone and online. You’ll be part of a supportive and dedicated team, working together to deliver effective services across our district.In return, we offer a fantastic range of benefits:<ul><li>Enrolment in our career-average Local Government Pension Scheme</li><li>Flexi scheme and hybrid working options</li><li>Generous annual leave entitlement, increasing with length of service</li><li>A wide range of family-friendly benefits</li><li>1 day's paid volunteering leave per year</li><li>Access to a lifestyle benefits platform and a funded health cashback plan</li><li>Free car parking until June 2026</li><li>£10/month gym membership at one of our four district gyms</li></ul>What you’ll do:<ul><li>Provide a high-quality, customer-orientated advice and information service</li><li>Communicate effectively with residents via phone and online channels</li><li>Support housing repairs and asset works by offering accurate and timely information</li><li>Work collaboratively with colleagues to ensure excellent service delivery</li></ul>What we’re looking for:<ul><li>Experience in providing information and advice in a customer service setting</li><li>Knowledge and understanding of housing repairs work and works planning</li><li>Strong communication skills and the ability to adapt to changing priorities</li><li>Confidence in using your own initiative in a busy, fast-paced environment</li></ul>This is your opportunity to be part of a team that values your skills, supports your growth, and is dedicated to improving lives across our community. Ready to make a difference every day?We’re an ambitious, forward-thinking Council with strong values and a culture focused on delivering our best for customers. We pride ourselves on our organisational culture and regularly receive positive feedback from employees. Our internal engagement programme ensures staff voices are heard, and they remain informed about Council activities and events.For more information about the role, or for an informal chat, please contact Michelle Bentley on 01636 551620 or <a href="mailto:michelle.bentley@newark-sherwooddc.gov.uk" target="_blank">michelle.bentley@newark-sherwooddc.gov.uk</a>As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. Closing Date: Friday 22nd August 2025Interviews: To be confirmed.<ul></ul>

Newark & Sherwood District Council

Customer Services Advisor - Repairs

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We are seeking a motivated and organised individual to join our Park and Ride Team to support with the day-to-day running of our 2 Park and Ride sites.
The successful applicant will be expected to lead by example providing excellent customer service and maintaining a consistently high standard of quality across the sites. This will include working within a&nbsp;team, interacting with members of the public and keeping accurate records of the daily site operations.
Ideally, the successful applicant will have previous experience in a customer service role with strong communication skills and the ability to adapt to changing priorities. A flexible approach to working hours and a will to work outside in all weather conditions is an essential requirement of the role.
The successful applicant will work 5 days per week on a shift rota, covering Monday to Saturday.
Please note should sufficient applications be received prior to the closing date, we may close the role for applications early.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Park and Ride Attendant

<h4>The Role</h4>We are seeking to recruit an experienced Parking Appeals and Representation officer on a 2-year fixed-term contract to assist the Estate parking team in continuously improving our parking service. The post is based in London Bridge at our Tooley Street offices.You will contribute to achieving quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement.You will use your IT, people skills and knowledge to carry out a variety of activities, including dealing with representations, parking appeals and customer complaints at other stages of the statutory process and providing feedback on issues raised to management and contractors.The aim is to ensure that service targets are met, and continuous improvement is achieved.An essential part of the role is to keep up-to-date with knowledge of the legal framework surrounding parking and traffic enforcement, including Government guidelines and statistical returns.This key role has one clear aim – to develop a sense of pride and passion and a ‘can do’ attitude, to reduce the number of complex investigations being completed and focussing staff on providing services ‘right first time’. In this demanding and challenging role you'll be responsible for investigating parking representations made against parking enforcement on the Council’s housing estates and de-regulated car parks. Handling a wide range of administrative duties, you’ll undertake the role of a representations officer and make decisions on the appropriate course of action required.To succeed, you’ll need to carry out the role in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered. You'll be the main point of contact and will act as lead officer to our parking contractor on the management of parking enforcement on the council’s estate land.About Southwark: We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.<h4>Additional Details</h4>Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.<h4>Recruitment timetable</h4>Advert closing date: 25/08/2025Shortlisting date: 01/09/2025Interview date: 22/09/2025Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application. Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:• Members of the Armed Forces and veterans • Are currently in care, or have previously been in care • If you consider yourself to be disabled or if you have a long-term health conditionWe are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2582959&amp;ptId=106760" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Estate Parking  Representation Officer

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...
We are now recruiting for an Out of Hours Call Handler in to our Contact Centre Out of Hours service. This is an exciting role where you will be directly supporting and handling customers calls and responding to difficult emergency situations. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!
The shift pattern is:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sunday, Monday and Tuesday 1am-9am (You may also be required to work bank holiday periods).
You’ll have the opportunity to work from home for this post.
Successful candidates will be part of our Customer Experience Team, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.
There has never been a better time to join us, especially as we will be implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.
Should you have any questions or need more information about these new opportunities, please don’t hesitate to contact Jamie-Ellen Hinchliffe via email&nbsp;<a href="mailto:Jamie-ellenhinchliffe@barnsley.gov.uk" target="_blank">Jamie-ellenhinchliffe@barnsley.gov.uk</a>

Out of Hours Call Handler

<ul></ul>





<h2>Job introduction</h2>Job Title: Customer Service AdvisorA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Our Customer service team is expanding and we are excited to be searching for 20 new Customer Service Advisors to join our team to provide advice and information in relation to all city council and partner agency services.The Role:<ul>
<li>The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution</li>
<li>Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service</li>
<li>As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services</li>
<li>As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team</li>
<li>In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given</li>
<li>Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor</li>
<li>Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet</li>
<li>As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement</li>
</ul>The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays).&nbsp;Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.This role requires a Basic DBS and Baseline Personal Security Standard (BPSS).&nbsp;BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.Our offer to you:<ul>
<li>&nbsp;At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight on Sunday 24 August 2025 Shortlisting date: from Monday 25 August 2025 onward Interview format/dates: there will be a two-stage interview process. Telephone interviews will be held between 22 and 26 September 2025.&nbsp;If successful at this stage, candidates will be invited to a face-to-face interview which will be held between 29 September and 3 October 2025.We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Two year fixed term contract £15,414 per annum 37 hours per week We are seeking a friendly and enthusiastic apprentice to join the Sales &amp; Events Team at the Princes Hall Theatre in Aldershot. This is a fantastic opportunity to gain hands on experience in a busy theatre environment while working towards a Level 3 Customer Service Specialist Apprenticeship. As part of the Box Office and Front of House team, you’ll be the welcoming face of the theatre, helping customers with ticket bookings, enquiries, and event information. You’ll also support the administration of sales, marketing, and events, and assist with stewarding and bar duties during performances. You’ll gain experience in: <ul><li>Operating box office systems and managing customer data</li><li>Delivering excellent customer service in person, by phone, and online</li><li>Supporting marketing and membership schemes</li><li>Working front of house during live events</li><li>Handling cash and card transactions securely</li><li>Communicating effectively with colleagues and customers</li></ul>We’re looking for someone who: <ul><li>Has a passion for theatre and live events</li><li>Is organised, reliable, and a great team player</li><li>Communicates clearly and confidently</li><li>Is keen to learn and develop professionally</li><li>Can work evenings and weekends as part of a rota</li></ul>You’ll be supported by an experienced team and receive regular training to help you succeed in your role and apprenticeship. If you don’t already hold Level 2 English and Maths, you’ll be supported to achieve these before your end point assessment. For an informal discussion about the post, please contact Tim Astley, Commercial Manager - Theatre &amp; Leisure on 01252 398 577. The closing date for the receipt of applications is Wednesday 20th August. 





<ul></ul>

Customer Service Specialist Apprentice

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1475/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1477/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1478/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Please see fixed rota pattern. Suitable candidates must be able to work these hours and shift pattern.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Provisional Interview Date - 1st September 2025

Sefton Metropolitan Borough Council

Leisure Attendant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1273/PS_Registration__Customer_Liaison_Manager.pdf" target="_blank">PS_Registration__Customer_Liaison_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1274/JD_Registration__Customer_Liaison_Manager.pdf" target="_blank">JD_Registration__Customer_Liaison_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1275/Conditions_of_Service_-_CVP_0415.pdf" target="_blank">Conditions_of_Service_-_CVP_0415</a></li>
</ul>

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
We have an exciting opportunity for you to join the Customer Services Management Team, and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with the passion and drive to deliver excellent customer service, then we’d like to hear from you.
As Registration &amp; Customer Liaison Manager, you will play a role in helping to deliver the Council’s priorities, and legal requirements set out by the General Register Office for England and Wales. You will be responsible for planning, developing, delivering, and managing the statutory Registration Service and Customer Liaison functions, ensuring high standards of service delivery.
Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for fostering a high performing culture across the service, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.
To be successful, you will have experience of civil registration, front facing customer resolutions, and complaint management, along with experience of improving and modernising services. You will have a strong customer focus, with the customer experience at the heart of the services you deliver. You will also have a demonstrable track record of leading, developing and managing high performing teams.&nbsp; &nbsp;
Closing Date: Tuesday, 19 August 2025
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Phil Aspinall - Head of Customer Services at <a href="mailto:Phil.Aspinall@Knowsley.gov.uk" target="_blank">Phil.Aspinall@Knowsley.gov.uk</a>&nbsp;
Hannah Turner - Customer Contact Manager at <a href="mailto:Hannah.Turner@Knowsley.gov.uk" target="_blank">Hannah.Turner@Knowsley.gov.uk</a>&nbsp;
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC&nbsp;<a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Registration and Customer Liaison Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0957/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0960/JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2__002_.docx" target="_blank">JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2__002_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0961/Person_Specification_-_CSA__CC__.3__002__Final.docx" target="_blank">Person_Specification_-_CSA__CC__.3__002__Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
Customer Services -&nbsp;Contact Centre Advisor
Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Part time TBC at interview stage -&nbsp;Agile working/office attendance in Bootle is required
An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.
Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.
The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.
Do you have strong customer service experience within a fast-paced Contact Centre environment? are you comfortable and confident with managing a demanding and varied workload?
Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.
If your application is successful Interviews will take place remotely throughout September with a start date from October 2025.
Enquiries related to the post can be directed to <a href="mailto:cc.support@sefton.gov.uk" target="_blank">cc.support@sefton.gov.uk</a> this can include duties and hours available
Interview date 11th September 2025

Customer Service Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0978/LCC358_G6-7_Customer_Services_Advisor_with_PS_2024__002_.pdf" target="_blank">LCC358_G6-7_Customer_Services_Advisor_with_PS_2024__002_</a></li>
</ul>





Do you love working in a busy, customer focused environment?
Do you love being part of a team?
Do you like to make a difference to our residents’ lives?
Can you work at pace with great accuracy?
Do you love engaging with people to provide help, advice, and support?
If so, this job could be for you.&nbsp;
This role is to join a busy customer service team at Lancaster City Council, being the first point of contact for our residents over the phone, face to face and via our digital channels.&nbsp; The Customer Services Team has a presence at both Lancaster and Morecambe Town Hall for residents to visit and we provide advice and support on a whole range of council services.
Our contact centre deals with calls ranging from calls from Council Housing tenants, Waste and Recycling. Grants support, Benefits, People who are homeless or are at risk of becoming homeless and Elections, as well as the Council’s switchboard.
Due to the nature of this role, you need to have excellent interpersonal skills with both internal staff, and members of the public.&nbsp; You need to be able to maintain a professional attitude at all times whilst providing clear information regarding the support we can provide.
As the first point of contact to our residents you need to be an ambassador for the council ensuring that our values are demonstrated during each interaction.
We are looking to recruit:
<ul>
<li>Two permanent full-time posts, 37 hours per week Monday to Friday, and</li>
<li>One temporary full-time post (until 30 September 2026), 37 hours per week Monday to Friday.&nbsp;</li>
</ul>
Please state which post you are applying for in your application form.
The posts will be based at both Morecambe and Lancaster Town Halls with the option to work from home when business needs allow.&nbsp; There may be occasional requirement to work evenings and weekends.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance. 
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;&nbsp;

Customer Services Advisor x 3

About the BoroughThis special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Service and TeamYou will be part of the Culture and Heritage team within the Council working within the Library Service.&nbsp; We are in the process of great transformation, breaking down silos, working on an exciting programme making the borough a destination place for culture and heritage.&nbsp;&nbsp;Kingston Library Service is continually transforming.&nbsp; We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners.&nbsp; We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.&nbsp; Part of this work is the development of the Community Hubs initiative which you will play an active part in.We have a successful digital offer which goes from strength to strength and is recognised within the wider community.&nbsp; It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.&nbsp;&nbsp;We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.&nbsp;About the Role and Our Ideal Candidate<ul><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience</li></ul>Minimum / essential requirements -&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software </li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the ‘Best Inclusion and Diversity Programme’ at the PPMA Excellence in People Management Awards 2023, something that we’re incredibly proud of.Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce.As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





<ul></ul>

Royal Borough of Kingston Upon Thames

Customer Service Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7345/Leisure_Attendant_JDPS.docx" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



We are currently looking for a number of experienced Lifeguards to join our team at Hythe Pool to undertake a range of different shifts on a casual basis.
If you’re a qualified Lifeguard (RLSS National Pool Lifeguard Qualification), a team player with excellent customer service skills, have a proactive attitude and are passionate about health &amp; fitness then we want to hear from you! Being flexible and adaptable to cover shifts on a rolling shift pattern is essential.
If you are interested in this exciting opportunity please contact Sharon Punter (Hythe Pool Manager) on 01303 859177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

Folkestone & Hythe District Council

Casual Lifeguards (Leisure Attendant)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

Casual Leisure Attendant - Bootle Leisure Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8544/Leisure_Attendant_JDPS.pdf" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on health &amp; wellbeing and staff development, and an excellent benefits package that includes corporate membership, discount and salary sacrifice schemes, up to 31 days holiday, access to the Local Government Pension Scheme, and much, much more. For this role, we will also pay a uniform allowance!
We are currently looking for 2 experienced, qualified Lifeguards to join our team at Hythe Swimming Pool to undertake a range of different shifts on a rolling rota. We are seeking proactive individuals that are team players with excellent customer service skills.
These are permanent positions of either 18.5 or 37 hours per week (depending on your availability) and therefore not suitable for those looking for a Casual / Zero hour contract.
If you would like more information on this exciting opportunity please contact Sharon Punter (Assistant Manager – Hythe) on 01303 269177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

22 Customer Service Jobs