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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4839/JD_Customer_Services_Manager_2025.pdf" target="_blank">JD_Customer_Services_Manager_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
We’re looking for an inspiring Customer Services Manager to join our dynamic organisation and play a pivotal role in shaping the future of customer service across the Liverpool City Region Combined Authority (LCRCA).
As Customer Services Manager, you’ll oversee the day-to-day management and development of our customer service function, including our busy contact centre, comments team, and other administrative customer services. You’ll set clear targets, drive continuous improvement, and ensure every customer interaction meets the highest standards - whether by phone, email, webform, or social media.
You’ll lead and motivate a talented team, championing a culture of excellence, wellbeing, and inclusivity. Your leadership will help us deliver a seamless, joined-up experience for everyone who needs our support.
 What You’ll Do:
<ul>
<li>•Lead a high-volume, multi-channel customer contact service (telephony, digital, social media, complaints, and back-office functions)</li>
<li>•Develop and deliver a customer experience strategy that puts customers at the heart of everything we do</li>
<li>•Use data, customer insight, and feedback to drive service improvements and accessibility</li>
<li>•Proactively set, monitor, and publish service level agreements (SLAs) across all customer channels - taking decisive action to address gaps and ensure every touchpoint consistently meets our published standards.</li>
<li>•Inspire, develop, and support your team, promoting wellbeing and continuous learning</li>
<li>•Oversee resource planning, performance management, and service delivery across multiple sites</li>
<li>•Embed digital innovation and champion new technologies to enhance customer service</li>
<li>•Ensure compliance with relevant legislation and standards (GDPR, PCI DSS, BACS, health &amp; safety)</li>
<li>•Promote equality, diversity, and inclusion in all aspects of service and employment</li>
<li>•Build strong relationships with internal teams and external partners to support service delivery</li>
</ul>
About the person
You’re an experienced customer service leader with a passion for people and process improvement. You thrive in fast-paced environments, are digitally savvy, and have a proven track record of managing multi-channel contact centres. You’re a natural motivator, able to inspire teams and drive positive change.
 Essential Skills &amp; Experience:
<ul>
<li>•Previous experience in a customer service environment, ideally managing a multi-channel contact centre</li>
<li>•Strong understanding of digital customer delivery solutions (social media, live web chat, automated assistance)</li>
<li>•Excellent communication, organisational, and team-working skills</li>
<li>•Ability to motivate and develop staff in a challenging, customer-facing environment</li>
<li>•Experience managing resources across multiple sites and remote locations</li>
<li>•Knowledge of GDPR, data protection, and industry compliance standards</li>
<li>•Commitment to equality, diversity, and inclusion </li>
</ul>
Desirable:
<ul>
<li>•Working towards or holding a Level 5 Management Professional Qualification</li>
<li>•Experience applying health &amp; safety, environmental, and quality management practices </li>
</ul>
Why Join Us?
<ul>
<li>•Be part of a forward-thinking organisation committed to making a real difference for our communities</li>
<li>•Lead a passionate team and shape the future of customer service in the Liverpool City Region</li>
<li>•Enjoy a supportive, inclusive, and flexible working environment</li>
<li>•Access to ongoing learning and development opportunities</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. 
The information you provide in your application will be used for shortlisting. 
1) Previous experience working in a Customer Service environment or customer focussed multi-channel Contact Centre: Demonstrated leadership in a fast-paced, multi-channel customer service environment, consistently delivering high-quality service and driving improvements across all customer touchpoints.
2) Managing and motivating multidiscipline teams across different site locations, including remote working: Proven ability to lead, motivate, and develop diverse teams across multiple locations—ensuring strong performance, engagement, and seamless service delivery regardless of work setting.
3) Experience and knowledge of digital based customer delivery solutions including social media, live web chat and automated virtual assistance: Led the implementation and optimisation of digital customer service solutions, leveraging technology such as social media, live chat, and virtual assistants to enhance accessibility and customer satisfaction.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
 Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Services Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4320/MCSO_Deckhand_Job_Description.pdf" target="_blank">MCSO_Deckhand_Job_Description</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



This Role Is About People Not Past Experience
Mersey Ferries is part of the Liverpool City Region’s identity, with a history stretching back more than 800 years. Today, we’re looking firmly to the future — including the arrival of our brand-new vessel, the Royal Daffodil, in 2026.
We are now recruting for a 12 month fixed term vacancy.
We want to hear from people who may never have considered working on the water before.
<ul>
<li>•You don’t need maritime experience.</li>
<li>•You don’t need technical knowledge.</li>
</ul>
What matters to us is your attitude, approach and willingness to learn.
We particularly welcome applications from women, who are currently under-represented in maritime roles.
 Who This Role Is For
This role could be right for you if you:
<ul>
<li>•Enjoy helping people and making them feel welcome</li>
<li>•Like being part of a supportive, close-knit team</li>
<li>•Are comfortable in an active role where no two days are the same</li>
<li>•Can stay calm, friendly and professional in different situations</li>
<li>•Are open to learning new skills in a unique environment</li>
</ul>
You do not need to have worked outdoors, on boats, or in transport before — we will train and support you fully.
 What We’ll Teach You
When you join us, you’ll receive structured, paid training in:
<ul>
<li>•Maritime safety and emergency procedures</li>
<li>•Deck operations and passenger care</li>
<li>•Working confidently and safely on board</li>
</ul>
You’ll be supported by experienced colleagues and never expected to “just know” how things work.
&nbsp; A Workplace Where You Belong
We know people do their best work when they feel supported.
At interview, we’re happy to talk openly about:
<ul>
<li>Training and development</li>
<li>Shift patterns and flexibility</li>
<li>Caring or family responsibilities</li>
<li>How we support wellbeing at work</li>
</ul>
We want you to feel confident that Mersey Ferries is a place where you can thrive. 
Why Join Mersey Ferries?
<ul>
<li>•A welcoming, inclusive team</li>
<li>•A rare chance to work on an iconic service entering a new era</li>
<li>•Clear training and progression opportunities</li>
<li>•Strong support from the Liverpool City Region Combined Authority</li>
</ul>

Open Day 
We’re holding an open day at Pier Head Ferry Terminal on Saturday 10 January from 11:00am.
Come along to meet the team, ask questions, and find out what the roles are really like. There is no pressure and no requirement to apply on the day; it’s simply a chance to chat and learn more.
In the meantime, please do not hesitate to get in touch or come down and have a look around. 
If you believe you match the job description and share our values, please click the link to apply.
When completing your application, please provide clear examples and evidence demonstrating how you meet the key essential criteria listed below. The information you provide will be used for shortlisting.
&nbsp;Key essential criteria:
1) A positive, customer-focused approach and the ability to communicate effectively with a wide range of people
&nbsp;2) Evidence of working well as part of a team and supporting others to achieve shared goals
&nbsp;3) Willingness to learn, follow instructions and work safely in a practical, operational environment
Please also highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
&nbsp;Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
&nbsp;Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
&nbsp;The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

MSCO Deckhand

Job Description Customer Service Advisor Salary: £29,253 - £32,736 per annum&nbsp; Grade: C Fixed-Term Contract – 1 Year 37 Hours per Week&nbsp; We’re looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services.&nbsp; You’ll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service.&nbsp; Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided. DBS Check: At Basic level is required for this post. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date (Redeployment Only):&nbsp;18th December 2025 Closing Date (Internal &amp; External):&nbsp;4th January 2026 Interview Date: To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Jamie Baer – Team Leader Email: <a href="mailto:JXBaer@thurrock.gov.uk" target="_blank">JXBaer@thurrock.gov.uk</a>&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQDBw31o_y4RTqNrAb-Don13AYG6lRBo6EC1v8DRcC2PQNU?e=R8hMG2" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Customer Service Advisor - Contact Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3486/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4530/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 20 per week
Salary: £12.65 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 8 January 2026
Interviews in Fleetwood 15 January 2026

Customer Operations Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4335/CVP_0486_-_Conditions_of_Service_-.pdf" target="_blank">CVP_0486_-_Conditions_of_Service_-</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4336/CVP_0486_-_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_Deputy_Complaints_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4337/CVP_0486_-_PS_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_PS_Deputy_Complaints_Manager</a></li>
</ul>

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Are you passionate about delivering fair and effective solutions for customers?
Do you thrive in a role where every day brings new challenges and opportunities to make a real difference? If so, this could be the perfect role for you.
We are looking for an enthusiastic and proactive Deputy Complaints Manager to join our Customer Liaison Team. This team delivers a high-quality, customer-focused feedback service, helping staff and service users resolve complaints effectively and fairly.
In this role, you will:
<ul>
<li>Support the Complaints Manager in coordinating the Council’s Have Your Say feedback scheme.</li>
<li>Manage complaints relating to adult and children’s social care.</li>
<li>Liaise with the Local Government and Social Care Ombudsman.</li>
<li>Provide support to Subject Access Requests (SAR) and Freedom of Information (FOI) processes.</li>
</ul>
What We’re Looking For:
<ul>
<li>Excellent interpersonal and organisational skills.</li>
<li>Ability to work flexibly and collaboratively within a small team.</li>
<li>Strong problem-solving and communication abilities.</li>
</ul>
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Dion Jennings: 0151 443 2027 / <a href="mailto:dion.jennings@knowsley.gov.uk" target="_blank">dion.jennings@knowsley.gov.uk</a> &nbsp;&nbsp;&nbsp;
James Trainor:&nbsp; 0151 443 2306 / <a href="mailto:james.trainor@knowsley.gov.uk" target="_blank">james.trainor@knowsley.gov.uk</a>
If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Deputy Complaint Manager

<h4>Why Southwark?</h4>Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We are seeking a dedicated and enthusiastic Leisure Team Leader to join our growing team. If you have a passion for customer service, excellent leadership skills, and a commitment to delivering outstanding facilities, this is the perfect opportunity to make an impact in a dynamic environment at Southwark Leisure Centres.<h4>What You'll Be Doing</h4>As a Leisure Team Leader, you’ll be responsible for overseeing daily operations, ensuring the highest standards of safety, cleanliness, and customer service, and leading a fantastic team of Recreation Assistants. Your leadership will drive the success of the centre, ensuring smooth operations while delivering a great experience for our visitors.Your Key Responsibilities:<ul><li>Maintain the highest standards of safety, cleanliness, and security across all areas of the leisure centre, in line with all policies, procedures, and regulations.</li><li>Provide effective, visible leadership to your team, ensuring high performance and adherence to procedures.</li><li>Ensure your team deliver top-notch customer service, addressing customer queries and complaints professionally and promptly.</li><li>Support the Duty Manager in maintaining operational standards, records, and financial procedures. Take on specific areas of responsibility as needed.</li><li>Ensure the leisure centre opens on time and closes securely at the end of each day, following all necessary protocols.</li><li>Maintain effective communication with the Line Manager and team ensuring smooth shift transitions and operational efficiency.</li><li>Support the ongoing training and development of your team, conducting performance reviews and offering feedback to ensure continuous improvement.</li></ul>About YouWe’re looking for a proactive and enthusiastic leader with a passion for customer service and team development. You’ll bring:<ul><li>Experience in a leisure or customer service-focused environment</li><li>Strong leadership and team management skills</li><li>Excellent communication and interpersonal abilities</li><li>The ability to stay calm under pressure and handle emergencies effectively</li><li>A commitment to maintaining high operational standards</li><li>A flexible, proactive attitude with a keen focus on continuous improvement</li></ul><h4>What We're Looking For</h4>Closing date: 29 December 2025Interview Date: 08 January 2026Guaranteed Interview SchemeAs part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:- Members of the Armed Forces and veterans- Are currently in care, or have previously been in care- If you consider yourself to be disabled or if you have a long-term health conditionWe are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.<h4>Additional Information</h4>This role is classed as Regulated Activity under safeguarding legislation. To help us ensure the safety and wellbeing of those we support, you’ll be asked to declare all cautions and both spent and unspent convictions as part of the recruitment process.Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.Why Join Us?<ul><li>Make a Difference: Help shape a leisure service that truly benefits the community.</li><li>Professional Growth: Access development opportunities to enhance your skills and career.</li><li>Be Part of Something New: Join us as we build a modern, customer-focused leisure service.</li></ul>Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2678792&amp;ptId=110379" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Leisure Team Leader

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul><li>Open and fair: We are fair, open, and transparent.</li><li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li><li>Engage and empower: We talk and listen to others, working together as one.</li><li>Create and innovate: We embrace new ways of working to continuously improve.</li><li>Own and be accountable: We work together to deliver the best services for our residents.</li><li>Value and respect: We put diversity and inclusion at the heart of all we do.</li></ul>What is the job role? Kickstart Your Career with Customer Services!Become a Customer Services Apprentice - Your Future Starts Here!&nbsp;Are you ready to launch a career that makes a real difference in your city? Customer Services is offering multiple exciting apprenticeship opportunities across our dynamic teams – and we want YOU to be part of it!Whether you're passionate about helping people, curious about how Customer Services runs behind the scenes, or eager to build skills that open doors to long-term career success, this is your chance to shine.Why Join Us?•     Work with over 20 different teams providing fast-paced services.•     Gain hands-on experience in customer-facing roles and administrative support - not all roles involve direct contact!•     Be part of a service that supports over 40 Council functions - from housing and highways to elections and social care.•     Receive on-the-job training while completing a Level 3 Business Administration or Customer Services specialist Apprenticeship, depending on your placement.This apprenticeship role is a fixed-term contract of 21 months, in line with the duration of the apprenticeship training.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.What You'll Be DoingDepending on your placement, you could be:•     Answering customer enquiries via phone, email, or face-to-face•     Raising service requests using customer relationship management and internal systems•     Managing team inboxes and prioritising tasks•     Ordering goods and services, raising invoices•     Supporting project and improvement work with administration and data analysis•     Publishing updates and maintaining information platforms•     Performing basic financial and statistical calculationsLearn, Grow, ThriveYou’ll be supported every step of the way by experienced colleagues and mentors. This apprenticeship is more than a job - it’s a gateway to a rewarding career with the Council. Many of our apprentices go on to secure permanent roles with potential to grow into leadership positions.Where You’ll WorkFrom our buzzing Telephone &amp; Digital Contact Centre to specialist teams like Resident Experience, Risk &amp; Assurance, and Community Support, you’ll be placed where your strengths shine and your potential grows.Ready to Make an Impact?If you’re enthusiastic, eager to learn, and want to be part of something bigger - apply now and start your journey with Customer Services. Your future is calling. Answer it!Is this something you might be interested in?&nbsp;If you would like to know more before applying, call us for a chat on 024 7697 7410 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested.Who are we looking for? We are looking for individuals who can demonstrate;<ul><li>Care about delivering an excellent service to every internal and &nbsp; &nbsp; external customer.&nbsp;</li><li>Excellent communication skills, confident in face to face, telephone, and written activity.&nbsp;</li><li>Ability to support a diverse customer base.&nbsp;</li><li>Ability to deliver in a fast-paced environment.&nbsp;</li><li>Ability to respond to change positively.&nbsp;</li><li>To be flexible to the needs of the service.&nbsp;</li><li>Good IT skills.&nbsp;</li><li>An understanding of the range of services provided by the council.&nbsp;</li></ul>Closing date is midnight on Sunday 4th January 2026.The application and selection process for candidates is as follows: &nbsp; &nbsp; Stage 1 – 08/01/2026 - Candidates will be shortlisted based on the answers given &nbsp; &nbsp; Stage 2 – 13/01/2026 - Face to face Pre-interview and Maths &amp; English assessment* &nbsp; &nbsp; Stage 3 -  23 &amp; 26 &amp; 27/01/2026 - Final interview and work-related role play. &nbsp;* (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview.&nbsp;All applicants will be required to undertake an initial assessment prior to being invited to final interview to ensure they have a minimum level of maths and English to be able to achieve Level 2 if required.You will undertake the Level 3 Business Administrator Apprenticeship or a Customer Services specialist Apprenticeship . Further information for this apprenticeship can be found on: <a href="https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0" target="_blank">https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0</a>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Did you know that there is support available to help you with your application?If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.Address: West Orchard Way, Coventry CV1 1FY Phone: 024 7678 5740 Email:&nbsp;<a href="mailto:jobshop@coventry.gov.uk" target="_blank">jobshop@coventry.gov.uk</a> Website:&nbsp;<a href="http://www.coventry.gov.uk/jobshop" target="_blank">http://www.coventry.gov.uk/jobshop</a>About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards &amp; benefits package which includes:<ul><li>Flexible working arrangements</li><li>An outstanding local government pension scheme</li><li>Great opportunities to develop with access to accredited courses.</li><li>Access to an award-winning Occupational Health Service</li><li>Salary Sacrifice Scheme</li></ul>

Customer Services Apprentice

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3379/JD__BPO__Customer_Services_Officer__-_Parking_Disputes.pdf" target="_blank">JD__BPO__Customer_Services_Officer__-_Parking_Disputes</a></li>
</ul>

Please apply online via the link provided.



Job Title: PCN Disputes Officer - Customer Services
Language: UK
Company:
Job Location:
Location:
Region: London
Country: United Kingdom
Organisation: Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number: HCAA02720
Service: Street Scene
DBS Required: No
Organisation Logo: Hackney Council
Salary: per Min Max In
Agreement Type: Permanent
Work Pattern: Full Time
Contracted Hours: 36
Grade: SO1
SCP Range: £40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer-focused individuals to join our busy Customer Services Parking Disputes Team. Parking is often a contentious issue, which requires a sensitive approach in order to balance competing traffic management demands with expectations of our customers and partners.
Our team receives over 8,000 incoming challenges and representations each month, which have to be considered within timeframes set by the legislation and as recommended by the Secretary of State for Transport. Over the last five years, our service area achieved the highest performance amongst all London Councils, with over 76% of all cases going in the Council’s favour at the London Tribunals. We believe in a first-class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers
- Getting things done right the first time
- Simplifying and continually improving our processes
As the Customer Services PCN Disputes Officer, you will need to ensure that disputes and appeals relating to penalty charge notices are thoroughly investigated, and that members of the public receive high-quality and well-drafted responses. Your role will require you to have an analytical mind, excellent letter writing and investigative skills, and the ability to make decisions based on clear parking policies and consideration guidelines.
You will be required to show high standards of customer service at all times, whilst delivering high quality and courteous responses, primarily in writing but also by phone and email. This will include recognising vulnerable customers, delivering fair and balanced outcomes, and ensuring that the right balance is struck between local policies and individual circumstances.
You will also undergo extensive in-house training which will be delivered by our experts, who will equip you with the necessary knowledge. Subsequent Level 3 NVQ accreditation will also need to be obtained.
About Us
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation.
We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance
- Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)
- Unrivalled pension scheme
- Flexible working options (family friendly policy)
- Ability to work from home
- A comprehensive training and development
- A range of discounts, including subsidised gym membership
- Access to financial and season ticket travel loans
- Health and wellbeing benefits
We are also a member of the Cyclescheme and we encourage the use of sustainable transport
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at <a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
Key Accountabilities:
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications: 04 January 2026 (22:59)
Interview date: w/c 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

PCN Disputes Officer - Customer Services

The Customer Relations Team handles complaints for all corporate and social care services. We are seeking a person who is committed to working within the small but busy Customer Relations Team. The successful candidate will have excellent communication and ICT skills, including knowledge of Word and Excel at an advanced level, and be responsible for: <ul><li>monitoring the team’s mailboxes and navigating the council’s electronic systems to prioritise and manage corporate and social care complaints. </li><li>accurately logging and assigning complaints to departments across the council, coordinating responses and monitoring for timeliness, ensuring accurate records and filing are maintained. </li><li>producing data, charts and graphs, and analysing them to report on the council’s performance. </li></ul>The role may, on occasion, require the successful candidate to listen and take complaints over the telephone, using the highest customer service standards. This will include corporate and social care complaints, the subject of which could be sensitive and potentially upsetting. The successful candidate will portray a professional image, possess excellent listening skills, have a calm manner, and be able to take notes to document the customer’s complaint. This person must be able work under pressure and use initiative. They will know when it is appropriate to refer to a more senior member of the team or manager. Interviews will take place on 12 and 13 January 2026. Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Customer Relations Team are seeking a Customer Relations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Customer Relations Officer

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
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Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

11 Customer Service Jobs