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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Join our Customer Service Centre team and play a crucial role in maximizing the resolution of customer inquiries at the initial point of contact. We're committed to achieving key objectives, including resolving up to 80% of queries on the first interaction, enhancing customer satisfaction, and minimizing the need for customers to make repeat calls in pursuit of resolution or action. Your contribution will make a direct impact on our commitment to delivering top-notch customer service!The Customer Service Advisor will be the first point of contact for all of the Council’s external customers, with enquiries/issues related to the following service areas:<ul>
<li>Adult Social Care</li>
<li>Community Occupational and Assistive Technology</li>
<li>Children’s Social Care for all across Northamptonshire</li>
<li>Births, Deaths &amp; Marriages</li>
<li>Blue Badge</li>
<li>General Enquiries</li>
<li>Councillor / MP Enquiries</li>
<li>Early Years</li>
<li>Schools &amp; Education Services</li>
<li>Adult Learning</li>
<li>Free School Meals</li>
<li>Highways &amp; Planning</li>
<li>Libraries</li>
<li>Council Tax and Benefits</li>
<li>Waste</li>
<li>Elections</li>
<li>Business Rates&nbsp;</li>
</ul><h2>Additional information</h2>You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in a team and in a customer focused environment&nbsp;as this is the central to the role.You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!Ideally you will have previous experience of working in a customer based&nbsp;Face to Face and Contact Centre environment. You will be able to smoothly manage different&nbsp;processes whilst being able use your own initiative to 'think outside of the box’.&nbsp;If you’ve got experience within West Northants Council&nbsp;, that’s great, but not essential; being adept at building relationships with key hiring managers and quickly developing an understanding of customer excellence is&nbsp;most important.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Customer Service Advisor

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? This role sits within our Customer Service team and will be key to helping us to make a difference for our diverse range of residents and supporting our organisation on its transformation journey.&nbsp;Customer Services is changing lots, we’re re-thinking what buildings we provide services from, changing how we physically group services and determining how we need to operate to ensure our residents have a say in what our services look like. Perhaps it would be easier to say that we are re-thinking everything that we do! &nbsp;This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? So, who are we looking for? Someone who can say “yes” to these questions… &nbsp;<ul>
<li>Have you had responsibility for large teams (50+ people) in another organisation?  &nbsp;</li>
<li>Have you driven change and had to consider the resident impact, strategic implications, and the operational detail? &nbsp;</li>
<li>Are you someone who is open to understanding the varied lived experiences of our residents?&nbsp;</li>
<li>Do you have the energy, enthusiasm, passion, and tenacity to drive cultural change? &nbsp;</li>
<li>Do you lead with your heart as well as your head? &nbsp;</li>
</ul>You can probably tell that we are on a journey, things are moving quite fast and it’s an exciting time for us but there is a lot to do!&nbsp;Within our team people from minority ethnic backgrounds are currently under-represented across our management team, as a result we would like to encourage people from minority ethnic backgrounds to apply for this post.  This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying. &nbsp;If you’re up for a challenge, enjoy the opportunity to experiment to identify the best way to do things and like the idea of helping us to shape our service offer then we would love to hear from you. The closing date is midnight on the 29th June 2025, we’ll shortlist from there and if you are successful we’ll invite you to meet with us for an assessment on 21st/22nd July 2025. There will be some preparation for that, but we’ll talk about it closer to the time. &nbsp;If you aren’t sure or have some questions, I’d be happy to talk to you, call me, Laura Waller on 024 7697 6496 or Mandeep Chouhan on 024 7697 6196 for an informal conversation. &nbsp;If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Manager

&nbsp;Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.&nbsp; Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.&nbsp; Our Team: The Brindley Theatre is a destination in its own right, and is currently undergoing major enhancement works to make the jewel in Halton's crown shine even brighter. Staging a variety of performances throughout the year from Dance Schools to Comedians, there is always another show just around the corner with big names such as Gary Barlow, Lulu, and Sarah Millican gracing the stage in recent years. Hours: 8 per week on a rota basis, to include weekends and evenings Your Contributions: As a Box Office Assistant, you will be the first point of contact for our customers and visitors, creating a warm and welcoming environment for them. In this role, you will assist customers with booking and ticketing services, as well as providing general information on the Brindley’s activities and any other queries they may have. You will ensure customers have a safe and enjoyable experience when visiting the Brindley, and oversee the smooth operation of the building during shows.&nbsp; Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including: • &nbsp; &nbsp;A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service • &nbsp; &nbsp;Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions • &nbsp; &nbsp;3 x Salary Life Cover via Local Government Pension Scheme • &nbsp; &nbsp;Investment in your personal development&nbsp; • &nbsp; &nbsp;Free Car Parking at HBC sites&nbsp; • &nbsp; &nbsp;Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme. Next Steps: At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Sally McDonald (<a href="mailto:sally.mcdonald@halton.gov.uk" target="_blank">sally.mcdonald@halton.gov.uk</a> / 0151 511 8425) Interviews will take place w/c 7th July (subject to change) At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you –&nbsp;<a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.&nbsp; We look forward to receiving your application!





<ul></ul>

Halton Borough Council

Halton Borough Council's Plan

Box Office Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5262/Appointment_Form_December_2023.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5262/Appointm…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5263/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5263/Guidance…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5265/JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5265/JD_-_Cus…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5266/Person_Specification_-_Customer_Service_Advisor_February_2025.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5266/Person_S…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5267/25_0574__release-a-vacancy-ecf-2025_Customer_Service_Advisor.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5267/25_0574_…</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has become available in Customer Services. We are seeking to recruit a Customer Service Advisor to work from our Southport One Stop Shop which is currently based in The Atkinson – the post will be strictly office-based and extensive training will be delivered from our Bootle One Stop Shop, based in Stanley Road Bootle. &nbsp;&nbsp;&nbsp;
The successful candidate will predominately work from our Southport office, however there will be occasions when they will be required to work in Bootle.
This role will primarily be responsible for:
<ul>
<li>Offering face-to-face advice for a wide range of Council services</li>
<li>Providing customers with a high-quality customer service experience</li>
<li>Assisting with Council Tax, Blue Badge, Parking and Benefit enquiries</li>
</ul>
<ul>
<li>Ensuring all documents submitted by customers are thoroughly checked and scanned.</li>
<li>Updating various core databases and ensuring all aspects of General Data Protection Regulations are maintained.</li>
</ul>
While working in The Atkinson, most of the enquiries handled will be by appointment and drop-in arrangements are in place when working in Bootle One Stop Shop,
If your application is successful Interviews will take place at Bootle One Stop Shop, and we are looking to appoint with an August start date. &nbsp;
Interviews will be held week commencing 7th July 2025.

Sefton Metropolitan Borough Council

Customer Service Advisor - One Stop Shop

We are recruiting a Customer Service Advisor at Caerphilly County Borough Council. Working hours: &nbsp;37 hours Contract Type: Full Time, Fixed Term for 12 months Location: Working hours can be split between home and office depending on specific task requirements. This is an exciting opportunity to join Team Caerphilly and provide support across the wider Customer and Digital Services Team. We pay an attractive salary of £24,790 - £25,183 and offer access to training and development opportunities. We are looking for an individual who is able to Provide high quality customer service across the Council’s Customer Service access channels, acting as an ‘advocate’ for the customer. The successful candidate will deliver a variety of service requests with confidence and will be required to pro-actively manage the life cycle of customers service request.For the role, we ask that you have: <ul><li>Previous experience and proven ability in the delivery of customer services</li><li>The ability to communicate effectively both written and orally with a variety of people</li><li>A willingness to accept ownership of an issue, through to resolution </li></ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email <a href="mailto:jonesm4@caerphilly.gov.uk" target="_blank">jonesm4@caerphilly.gov.uk</a> Applications may be submitted in Welsh.&nbsp; Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK.&nbsp; Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.The ability to speak Welsh is regarded as essential to the undertaking of this post. Thus, the position is advertised in line with the provisions of Section 38 of the Race Relations Act 1976.





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<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? Customer Services is one of the largest teams in Coventry City Council, we act as the initial contact point for the organisation whether that is via telephone, email, social media or in person. The council delivers over 40 wide ranging services for the City from Election Services, Council Tax &amp; Benefits, Waste Collections, Highways, Planning, Childrens Social Care, Adult Social Care and Housing to name a few.&nbsp;Our fast-paced teams deal with thousands of customers a week for all services, we have a Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries or seeking help to access services and dedicated support teams who process bookings, timesheets, and general administration work for the whole organisation.&nbsp;Joining Customer Services is a good introduction to what could be a long-term career with the Council.&nbsp;We have an opportunity for an apprenticeship within our meet and greet service and our Community Support Team. &nbsp;&nbsp;Apprenticeship summary &nbsp;Successful candidates will join our fast-paced and dynamic teams to provide Customer Service and general administrative support to a wide range of customers. &nbsp;You will be given on-the-job training to help you learn a variety of skills alongside your apprenticeship qualification. &nbsp;Typical duties in the apprenticeship will involve: <ul>
<li>&nbsp;Answering customer enquiries &nbsp;</li>
<li>Raising service requests for customers using a Customer Relationship Manager (CRM) &nbsp;</li>
<li>Working in our Front Facing Customer service locations &nbsp;</li>
<li>Offering a quality customer service experience &nbsp;</li>
<li>Managing team email inboxes and prioritising where appropriate &nbsp;</li>
<li>Ordering goods and services / raising invoices &nbsp;</li>
<li>Basic financial and statistical calculations &nbsp;</li>
</ul>You will undertake the Level 3 Business Administrator Apprenticeship. Further information for this apprenticeship can be found on:  &nbsp;<a href="https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0" target="_blank">https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0</a>This apprenticeship role is a fixed-term contract for 21 months in line with the length of the apprenticeship training.&nbsp;If you would like to know more before applying, call us for a chat at 024 7697 7406 or 024 7697 7524  we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested. Who are we looking for? We are looking for individuals who can demonstrate;<ul>
<li>Care about delivering an excellent service to every internal and external customer.&nbsp;</li>
<li>Excellent communication skills, confident in face-to-face, telephone, and written communication.&nbsp;</li>
<li>Ability to support a diverse customer base.&nbsp;</li>
<li>Ability to deliver in a fast-paced environment.&nbsp;</li>
<li>Ability to respond to change positively.&nbsp;</li>
<li>To be flexible to the needs of the service.&nbsp;</li>
<li>Good IT skills.&nbsp;</li>
<li>&nbsp;An understanding of the range of services provided by the council.&nbsp;</li>
</ul>The application and selection process for candidates is as follows: &nbsp; &nbsp;Stage 1 – 02/07/2025 - Candidates will be shortlisted based on the answers given &nbsp; &nbsp;Stage 2 – 09/07/2025 - Pre-interview and Maths &amp; English assessment* &nbsp; &nbsp;Stage 3 -  16/07/2025 - Final interview and work-related role play. &nbsp;* (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require). If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to learn about the assistance we can provide.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification that the Council considers to be reasonable.Did you know that there is support available to help you with your application?If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.Address: West Orchard Way, Coventry CV1 1FY Phone: 024 7678 5740 Email:&nbsp;<a href="mailto:jobshop@coventry.gov.uk" target="_blank">jobshop@coventry.gov.uk</a> &nbsp; Website: <a href="http://www.coventry.gov.uk/jobshop" target="_blank">http://www.coventry.gov.uk/jobshop</a>About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards &amp; benefits package which includes:<ul>
<li>Flexible working arrangements</li>
<li>An outstanding local government pension scheme</li>
<li>Great opportunities to develop with access to accredited courses.</li>
<li>Access to an award-winning Occupational Health Service</li>
<li>Salary Sacrifice Scheme</li>
</ul>

Customer Services Apprentice

<ul></ul>





Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our Customer and Business Support team. If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, we want to hear from you!
Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. The successful applicant will be responsible for providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally. Additional responsibilities include being supportive with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
Applicants will need to be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience as well as possessing the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
If you are ready to take on this rewarding challenge and contribute to our mission of providing exceptional waste and recycling services, please submit your application.
Please note should we get sufficient applications, this role may close early.
Interviews will take place on 16th July 2025.
Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: <a href="https://www.essex.gov.uk/family-friendly-charter" target="_blank">https://www.essex.gov.uk/family-friendly-charter</a>.Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.
To view further details for this role including a job description, please click the link on the attachments section.

Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5162/Privacy_Notice.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5162/Privacy_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5163/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5163/09082023…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5164/Job_description_and_Person_Specification_Template_November_2024.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5164/Job_desc…</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Customer Services Adviser x 2
Annual salary £25,568 to £29,696 per annum for 37 hours per week
Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? &nbsp;If you are, then Runnymede Borough Council would like to hear from you.
About the Role
We are looking for two Customer Service Advisors to join our Customer Services Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre.&nbsp; Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services.&nbsp; As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.
About you
If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you.
You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.&nbsp;&nbsp;
If you think that you have what it takes to excel in this role then we’d like to hear from you.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits
<ul>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.</li>
<li>Excellent Pension Scheme including access to Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>Health insurance plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
<li>Mileage allowance</li>
</ul>
How to apply
To apply please use the apply link below.&nbsp;
Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information section.
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
Closing Date: 26 June 2025
Interview Dates: 4 July 2025 and 7 July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Customer Services Advisers x 2

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5128/CCT_Full_employment_pack_2025.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5128/CCT_Full…</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Contact Manager Salary: &nbsp;£26,346- £29,355 per annum pro rata Basis:&nbsp;Fixed Term Contract for 9 months – Wednesday – Friday
About the Role
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service
What will you do?
<ul>
<li>To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).</li>
<li>Resolving enquiries and providing guidance to customers across all contact channels.</li>
<li>Deliver information in a succinct and confident manner.
</li>
<li>Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks.</li>
<li>Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries</li>
</ul>
 What will you need?
<ul>
<li>Proven experience in listening, extracting and assessing important information</li>
<li>Customer Service experience ideally in a call centre environment</li>
<li>Great verbal &amp; written communication skills</li>
<li>Ability to answer a high volume of calls and process information</li>
<li>Ability to work well under pressure and multitask</li>
<li>A desire to improve your skills, knowledge and experience</li>
<li>Microsoft and Excel office skills</li>
</ul>
Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you:
<ul>
<li>Support in continuing your personal development</li>
<li>Competitive contributions of 15% towards the LGPS pension scheme.</li>
<li>Access to a range of discounts including local and high street stores, and
</li>
<li>Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.</li>
<li>A generous annual leave entitlement.</li>
</ul>
Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D0" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>&nbsp; and Rob Blaker, Lead Senior Customer Contact Adviser at&nbsp;<a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D1" target="_blank">Rob.Blaker@reigate-banstead.gov.uk</a>&nbsp;
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date:&nbsp;30 June 2025 Interviews:&nbsp;7th, 9th, 10th July
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. To find out ‘Who we are’ as a council please follow the link&nbsp;<a href="https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D2" target="_blank">here.</a>

Customer Contact Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxb…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Ope…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Ope…</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

17 Customer Service Jobs