field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4190/CUSTOMER_SERVICE_ADVISER_June_2014__post_nos_on_JD_.doc" target="_blank">CUSTOMER_SERVICE_ADVISER_June_2014__post_nos_on_JD_</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
An opportunity has arisen within our Customer Service team for a Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
<ul>
<li>27 – 32 days annual leave (pro rata), depending on length of local government service</li>
<li>All bank holidays off</li>
<li>Local Government Pension Scheme</li>
<li>Free gym membership</li>
<li>Cycle-to-Work scheme and free Beryl Bike rides for staff</li>
<li>Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)</li>
<li>Employee Assistance Programme</li>
</ul>
This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10am, Monday 29th September

Hertsmere Borough Council

Customer Service Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3928/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3929/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4125/Customer_Services_Apprentice_2025.docx" target="_blank">Customer_Services_Apprentice_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Services Apprentice&nbsp;
£25,223 per annum&nbsp;
37 hours per week
Fixed term for the length of the apprenticeship (with the potential to move into a permanent role if available).
In partnership with East Sussex College, Hastings this is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre 5 days a week, whilst also working towards a Level 2 Customer service practitioner qualification.
Working in the Community Contact Centre you will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.&nbsp;&nbsp;
You will need to have excellent customer service skills, some experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team.  You will be expected to work in our offices in Hastings Town Centre.
You will also be required to enrol with East Sussex College and complete a Level 2 Customer service practitioner qualification, that will take between 12-15 months to complete.&nbsp; You will be supported by us and a tutor from the college during the course and this vacancy will support you in completing the work needed to complete the qualification.&nbsp; More details can be found <a href="https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1" target="_blank">here</a>.
For more details on the role please see the attached job description and person specification.&nbsp;
Closing Date for Applications: 29th September @ 12:00pm
Interview dates: 6th &amp; 7th October 2025.
Expected start date: 29th October 2025 (TBC)&nbsp;

Customer Services Apprentice

Parking Services are looking for an enthusiastic Processing Officer to assist in the provision of an efficient and effective parking enforcement system thereby contributing to the Medway’s commitment to its community and environment. This person will assist in the processing of the penalty charge system and issuing of Parking Permits. You must have excellent customer services experience, be able to work as part of a team, and be able to work under pressure at times.If you would like to have an informal discussion with the recruiting manager, please call Jayne Webb 01634 331761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Transport and Parking are seeking a Parking Processing Appeals Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Medway Council

This is Medway

Parking Processing Appeals Officer

<ul></ul>





Agency candidates click here to apply Representations Officer - REF 2470 SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc Permanent Full -Time About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses.&nbsp; We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space. We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts.&nbsp;Almost 80% of the team are on a higher grade than when they joined the service. About the Role: The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.&nbsp; You must have proven experience working in a customer service environment with high productivity demands. To be considered for interview, your CV and supporting statement will clearly evidence: <ul> <li>Good verbal and written communication skills.</li> <li>Critical thinking and problem-solving skills.</li> <li>Proven experience of working within a busy, target-driven team.</li> <li>Evidence of responding to informal challenges and representations for Penalty Charge Notices.</li> <li>Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.</li> <li>To have at least 2 years of experience working in the parking industry.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Peter Thomas at <a href="mailto:pthomas3@lambeth.gov.uk" target="_blank">pthomas3@lambeth.gov.uk</a> Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025 Interviews: 8 &amp; 9 October 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application.&nbsp; In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here In addition, you will also be required to undertake a Cifas check. &nbsp;Further information about Cifas can be found&nbsp;here&nbsp;Cifas We actively support applications from Lambeth Care Leavers.

Lambeth Council

Representations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3714/CSA_JDPS_Aug_2025.pdf" target="_blank">CSA_JDPS_Aug_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3715/Recruitment-_Privacy_Notice.pdf" target="_blank">Recruitment-_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3716/Notes_to_Candidates_-_October_2023.pdf" target="_blank">Notes_to_Candidates_-_October_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3950/work-for-us.pdf" target="_blank">work-for-us</a></li>
</ul>

Our preferred method of receipt of application is CV and supporting documenting, in 1 document.
Should you have any difficulties applying online, please e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk</a>
As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails and social media.
If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.&nbsp;
Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.&nbsp;
This post is based primarily at The Symington Building in Market Harborough.&nbsp; The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.
Your hours of work are part-time 27 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.
Applicants must have:
<ul>
<li>The commitment to delivery high quality customer services</li>
<li>Experience of working in a customer focused environment</li>
<li>The ability to multi-task and prioritise workloads</li>
<li>Experience of working with computerised systems</li>
</ul>
The closing date for receipt of completed applications is 9am on 19th September 2025, with interviews to be held week commencing 29th September 2025.&nbsp; INTERNAL APPLICANTS ONLY PLEASE.
Our preferred method of receipt of application is CV &amp; Supporting Documentation, in 1 document.
Should you have any difficulties applying online please&nbsp;e-mail <a href="mailto:recruitment@harborough.gov.uk" target="_blank">recruitment@harborough.gov.uk.</a>&nbsp; Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.
Please include 2 referees, one of which must be your present or most recent employer.&nbsp; Please also provide your present or most recent annual gross salary and required notice period.
Find out more about the benefits of working at Harborough District Council at <a href="https://www.harborough.gov.uk/info/20005/jobs/484/working_for_hdc" target="_blank">Benefits of working for us | Working for HDC | Harborough District Council</a>

Customer Services Advisor-Internal Only

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Join Barnsley Museums as a Visitor Services Assistant!
Do you love heritage, museums, and the arts? Are you passionate about providing excellent customer service and creating memorable experiences for visitors?
Barnsley Museums is looking for&nbsp;two&nbsp;Visitor Services Assistant&nbsp;to join our award-winning team. You’ll help welcome and support visitors at our fantastic venues:
<ul>
<li>Cannon Hall Museum, Park &amp; Gardens</li>
<li>Cooper Gallery</li>
<li>Elsecar Heritage Centre</li>
<li>Experience Barnsley</li>
<li>Worsbrough Mill</li>
</ul>
What you’ll do:
No two days are the same! Your role will include:
<ul>
<li>Opening and closing historic buildings</li>
<li>Greeting visitors and leading tours</li>
<li>Supporting volunteers</li>
<li>Caring for collections</li>
<li>Helping keep our sites clean and welcoming</li>
<li>Selling souvenirs and craft items in our shops</li>
</ul>
Last year, we welcomed over&nbsp;two million visitors—our venues are cherished parts of the community, and we’re proud of the experience we offer.
About the roles:
<ul>
<li>These roles will be based at&nbsp;Elsecar Heritage Centre (permanent post)&nbsp;and at&nbsp;Worsbrough Mill &amp; Country Park (temporary post until 31 March 2026)&nbsp;though you will be asked to work at other sites as needed</li>
<li>Weekend work is a regular part of the role, and you will work on a rota basis where you can work any 5 in 7 days</li>
</ul>
If you’re friendly, enthusiastic, and excited to be part of a team that brings history and culture to life, we’d love to hear from you!

Visitor Services Assistant (2 Posts)

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statementAt Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.<ul></ul>

Tandridge District Council

Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3468/Role_profile_BH_Events_Assistant__1_.pdf" target="_blank">Role_profile_BH_Events_Assistant__1_</a></li>
</ul>





About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.
Key Responsibilities
Customer Service: Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
Event Setup: Arrange furniture, equipment, and refreshments for meetings, exercise classes, Ad Hoc Special occasions, and community events.
AV Support: Help hirers with audio-visual equipment, including setup and troubleshooting. Report any technical issues.
Cleanliness &amp; Maintenance: Keep the venue clean, tidy, and presentable. Report any maintenance or cleaning issues promptly.
Safety &amp; Security: Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
Venue Security: Open and close the building securely, ensuring all areas are safe and locked appropriately.
Coffee Shop &amp; Bar Work: Step in to support the Coffee Shop operations during busy periods or staff absences. In addition to working the bars at events and supporting catering delivery.
Stakeholder Support: Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
Bookings &amp; Admin: Use the Artifax system to check bookings and communicate changes to the Event’s Coordinator.
Reception Cover: Answer phones and assist at reception when required.
IT Systems: Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
Daily Checks: Complete handover and building check sheets to ensure consistency and accountability.
What We're Looking For
A team player with a positive attitude and excellent communication and customer service skills.
Someone who enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders.
Basic IT skills and a willingness to learn new systems.
Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
Experience in events, hospitality, bar work, or facilities is a bonus – but not essential.
Why Join Us?
Be part of a supportive and friendly team.
Work in a vibrant community venue with a wide variety of events and stakeholders.
Opportunities for training and development.
Make a real difference to the experience of our visitors, hirers, and community partners.
Closing Date: 23 September 2025
Interview date: 6 October 2025

Events Assistant

Our Story:Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services.We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team:Based in our Halton Leisure Centre and reporting to the Facility Manager you will create a friendly, relaxing and professional environment to customers (visitors) and deliver the highest level of customer service. Hours: 26.75 per week on a 2 weekly rota.Week 1 - Tue 6.15 – 12.45, Wed &amp; Thurs 6.15 – 13.45, Fri 6.15 – 13.30Week 2 - Mon – 14.30 – 21.15, Tue off, Wed &amp; Thurs 13.30 – 21.15, Fri 13.00 – 19.30Your Contributions:This role will ultimately be responsible for supporting with the smooth running of reception and café areas helping create a friendly, relaxing and professional environment. You will process all payments accurately and ensure the float management systems are followed; including the cashing up of till(s) as per the centre's procedures and feedback any areas of concern to the Facility Manager.Assist in the day to day running of the centres computerised systems including sales, promotions, tickets and information for the public and contractors in person, by phone, email, post or website. Recording customer information in compliance with the Data Protection Act.Handle potential membership enquiries as per the standard practice ensuring to give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.Our Offer:Aside from working with a great team, our employees have access to a fantastic range of benefits, including: <ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development </li><li>Free Car Parking at HBC sites </li><li>Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.</li></ul>Next Steps:At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Chris Jones – <a href="mailto:chris.jones@halton.gov.uk" target="_blank">chris.jones@halton.gov.uk</a>Interviews will take place on W/C 22nd SeptemberAt Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a>Please refer to the attached Job Profile for further information about the role and our values.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible.We look forward to receiving your application!





<ul></ul>

Halton Borough Council

Halton Borough Council's Plan

Front of House Assistant

<h2>About the job</h2>Salary: £25,183 - £31,586 a year Hours per week: 37 Contract type: PermanentAre you organised, customer-focused, and ready to make a difference in your community?We’re looking for a detail-oriented and customer-focused Parking Services Officer to join our team. In this role, you’ll be responsible for processing Penalty Charge Notices (PCNs), handling representations and appeals, and issuing parking permits, season tickets, and Blue Badges.Working in line with legislation, procedures, and high customer care standards, you’ll play a key part in delivering a fair and efficient parking service to the public.If you're ready to take on this rewarding role, we’d love to hear from you – apply today!Please note this role does not attract sponsorship.<h2>About you</h2>We are seeking a calm, confident, and customer-focused individual to join our Parking Services team. As a Parking Services Officer, you will be the first point of contact for members of the public, including those who may be upset or challenging. Your ability to respond politely, tactfully, and professionally is essential to maintaining a high standard of service.You will use computer systems, including spreadsheets and word-processing tools, to process correspondence, prepare responses, and complete straightforward reports. You’ll also be responsible for handling and reconciling payments, ensuring financial records are accurate and submitted on time.The role requires a sound understanding of procedures and relevant legislation, enabling you to make informed decisions and take appropriate actions. Occasional site visits across the borough and attendance at appeal hearings or County Court may also be required.We’re looking for someone with an awareness of customer care principles, a commitment to equality and inclusion, and the ability to recognise and act upon discrimination when it arises.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you’re detail-oriented, proactive, and ready to contribute to a fair and efficient parking service, we welcome your application.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1526196&amp;ptId=11750" target="_blank">download: 13-0296 Parking Services Officer L5 (original).doc</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1555938&amp;ptId=11750" target="_blank">download: 13-0296 Parking Services Officer L3.080222.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Parking Services Officer

<ul></ul>





Repairs Administrator (P01822) Fixed Term Contract (12 months)Starting salary £28,426pa with potential progression to £30,324pa on achieving designated skills and experience37 hours per week (08.45am to 17:15 Monday to Thursday &amp; 16:45pm on Friday) We are looking for a Repairs Administrator to join our small and friendly team within Housing Repairs Contact Centre Team to provide outstanding customer service to our tenants and leaseholders.We are looking for someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.You will be working closely with our long-term partnering contractors – Morgan Sindall to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first-class responsive repairs service.Your main focus will be dealing with customer calls and emails within a fast-paced environment covering responsive repairs, planned works and other housing related services. You will deliver a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. You will need to be able to work on your own initiative, prioritising work, making appointments with customers for property inspections and ensuring all administrative duties are completed to a high standard.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.We pride ourselves on our commitment to our employees– striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.For an informal chat about the role, please contact Husan Mahmud, Customer Services Team Leader, at h.mahmud<a href="mailto:j.howell@welhat.gov.uk" target="_blank">@welhat.gov.uk</a>Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 28 September 2025.Remote assessments will be held on 9 October 2025.Interviews will be held on 16/17 October 2025. Keywords: Repairs, Housing, Administration, Customer, Service, Call Centre, Call Handler, Tenants, Welwyn Garden City, Hertfordshire.

Welwyn Hatfield Borough Council

Repairs Administrator

Join Our Frontline Team – Make a Real Difference Every DayAre you passionate about helping people and delivering excellent customer service? We’re looking for enthusiastic and committed Customer and Business Support Officers to join our dynamic team at Gun Wharf.About the RoleAs part of the Customer and Business Support (CABS) service, you’ll be the first point of contact for a wide range of council services. You’ll handle telephone enquiries related to:<ul><li>Waste and recycling</li><li>Planning and housing</li><li>Council tax and benefits</li><li>Blue badge applications</li><li>Social care and homelessness support</li><li>Libraries, payments, complaints, and more</li></ul>This is a fast-paced and rewarding role where you’ll support residents who may be facing financial hardship or need urgent assistance. You’ll need:<ul><li>Excellent communication and customer care skills</li><li>Strong ICT abilities and confidence with calculations</li><li>A calm, empathetic approach to problem-solving</li></ul>Beyond Customer ServiceOver time, you’ll also support internal teams with business administration tasks, including minute-taking and agile support across departments.Where You’ll WorkYou’ll be based at Gun Wharf, with occasional travel to other sites. After your induction and training period (typically 6–12 months), there may be opportunities for hybrid working with full equipment and support provided.Recruitment Timeline<ul><li>Telephone Assessments: 23–24 September 2025</li></ul>The successful post holder will be subject to a Standard DBS check and BPSS (Baseline Personnel Security Standard) checks. If you would like to have an informal discussion with the recruiting manager please call Tina Larby on 01634 332761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. CABS are seeking a Customer and Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. <h4>Important Information- </h4><h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile</h4>For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Customer and Business Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3109/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3110/Thinking_about_working_at_Waverley.pdf" target="_blank">Thinking_about_working_at_Waverley</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3111/FOH_Steward_Job_Description-_Memorial_Hall.pdf" target="_blank">FOH_Steward_Job_Description-_Memorial_Hall</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Based at Farnham Memorial Hall
Daytime, Evenings and Weekends – Various Shifts
Monday to Friday - £12.98 per hour
Saturday and Sunday and before 6.00pm - £12.98 per hour
Saturday and Sunday and after 6.00pm - £14.60 per hour
Saturday and Sunday after midnight - £18.83 per hour
We are looking for suitably experienced people to join our friendly Front of House Team helping out with setting up for events, looking after our regular hirers and generally assisting in the running of our newly renovated venue.
We are looking for friendly, reliable people to join our Front of House Team. This role will predominantly deal with customers so the ideal candidate will be an approachable person who is willing to help out however big or small the task. Manual handling, such as the regular movement of tables and chairs throughout the venue will be a regular task and ensuring that our hirers always receive a positive experience is important.
Prioritising your duties is essential; being reliable and reactive is a must as you may be responsible for the opening and closing of the venue on occasion.
If you are looking for a flexible role working both as part of a team and sometimes alone, can show initiative where necessary and have excellent customer service skills we would like to hear from you.
For an informal discussion about the post, please contact Adele O’Sullivan, Centre Manager on 01252 725872.
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9.00am on 22nd September 2025
Interview date: 30th September 2025 at Farnham Memorial Hall, Babbs Mead, West Street, Farnham Surrey GU9 7EE
Please note we do not accept applications after the time given on the advert

Front of House Stewards

<ul></ul>





We value diverse perspectives and experiences and are striving to create an inclusive workplace culture, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? Are you ready to drive innovation, streamline operations, and create standout internal customer experiences? Customer Services is looking for a dynamic leader to shape and deliver a bold support strategy that transforms how we work and connect with our internal service users.Within our team, people from minority ethnic backgrounds are currently under-represented across our middle-management team; as a result, we would like to encourage people from minority ethnic backgrounds to apply for this post. This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.What We’re All AboutOur team is the engine behind smarter, more efficient services. From modernising administration to commercialising digital print and mail, we’re focused on delivering high-impact solutions that empower and delight colleagues and unlock new opportunities.Your MissionAs Organisational Support Lead, you’ll work with our managers to :<ul>
<li>Design and deliver a forward-thinking support strategy aligned to our Customer Service vision</li>
<li>Lead the adoption of automation and digital tools to improve service delivery</li>
<li>Develop and promote a compelling offer for our Digital Print &amp; Mail service</li>
<li>Collaborate with partners and teams to evolve services using data, technology, and best practices</li>
<li>Shape and manage our Executive Support function to ensure senior leaders thrive</li>
</ul>What You’ll Be Doing<ul>
<li>Championing digital self-service and building confidence in new systems</li>
<li>Driving performance and quality across all support functions</li>
<li>Using data to identify trends, improve workflows, and boost profitability</li>
<li>Promoting services through events, communications, and award &nbsp; &nbsp; submissions</li>
<li>Supporting senior stakeholders with expert guidance</li>
<li>Ensuring compliance with financial and data protection standards</li>
<li>Deputising for the Head of Customer Service when needed</li>
</ul>What You’ll Bring<ul>
<li>Proven experience leading strategic change and digital transformation</li>
<li>Strong commercial acumen and the ability to develop profitable service offers</li>
<li>Exceptional communication, negotiation, and stakeholder engagement skills</li>
<li>A passion for inclusive leadership and continuous improvement</li>
<li>A degree in Business, Programme Management, Public Sector Management, or Marketing</li>
</ul>The closing date is midnight on the 9th September 2025. &nbsp;We’ll shortlist from there, and if you’re successful, we’ll invite you to the interview and an assessment centre. Assessments will take place on 1st and 2nd October 2025.If it would be helpful to talk things through in a bit more detail, then give Adrienne Bellingeri a call on 02476 971045.This post is fixed-term for 18 months.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? The job description will tell you all about the practical things we’re looking for, but if you talk to us, we’ll say it’s more than that:-<ul>
<li>Plate spinners, who thrive on lots going on, like making sense out of emerging agendas and enjoy being exposed to loads of different projects and activities. &nbsp;</li>
<li>People people, who love to get the best out of others recognise that they don’t have all the answers themselves but know how to work alongside people to find them. &nbsp;</li>
<li>Collaborators actively seek opportunities to work across organisations and with partners to create innovative solutions and open their thinking up to external challenge.  &nbsp;</li>
<li>Problem solvers, who are creative and thoughtful, to help us reimagine not only how we support our residents and our organisation but who’ll push boundaries and not be afraid to try new things.  &nbsp;</li>
<li>Values people who will bring their hearts to work with them, who’ll genuinely care about doing the right things and creating a can-do culture. &nbsp;</li>
<li>Realists, pragmatists and survivors – this stuff is hard, and we won’t always get it right, so we need to work together to adapt, learn from our history and use it to inform our future, all while keeping going. &nbsp;</li>
</ul>If that sounds like you, then what are you waiting for? &nbsp;If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Organisational Support Lead

<ul></ul>





Customer Services Officer 
Permanent x 1 Vacancy 
Scale 4 - £30,288 - £32,070 
Want to work with a great team and atmosphere? 
Want a career path? Want to work in Enfield? 
Enfield has 17 libraries, with over a million visitors per year. We also issue over a million items per year. The service is divided into four main Libraries with up to 4 smaller community libraries each. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading. 
Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available. 
Key skills needed for the role: 
 
 - Ability to deliver excellent customer service and a genuine interest to help people 
 - Good IT skills and a sound knowledge of Microsoft Office packages 
 - A ‘can do’ attitude, and attention to detail 
 
 - Able to communicate clearly with customers and team members 
 - Organised, methodical and able to follow instructions accurately 
 - Empathetic and understanding 
 - Previous customer service or libraries experience 
 
What we offer: 
 
 - Competitive pay (£29,346 - £31,074 for 36 hours) 
 - Career path 
 - 24 days pro-rata holiday entitlement (+ bank holidays) 
 - Pension 
 - Comprehensive training programme 
 
Contact Details - 
If you would like to know more about the role, please contact Peter Di Biasio on 020 8132 1811 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Customer Services Officer

<h5>The Opportunity and the context </h5>🌟 About the RoleAre you passionate about people and public transport? We’re looking for a Customer Relations Officer to make sure our passengers feel supported, informed, and valued. In this role, you’ll be the friendly face (and voice) of our Public Transport team – making sure information is clear, customer feedback is acted on, and that passengers always get the best experience possible. 🚦 What You’ll Do✨ Keep travel info up to date across websites, social media &amp; customer channels 📧 Respond to enquiries quickly &amp; professionally 📊 Analyse feedback &amp; suggest improvements 🤝 Work closely with bus operators, community partners &amp; internal teams 📣 Support campaigns &amp; initiatives to promote public transport 📝 Produce reports to highlight passenger insights &amp; satisfaction levels <h5>What we're looking for </h5>🙋 About YouWe’d love to hear from you if you have: 🎓 A degree (or equivalent experience) in communications, engagement, or public service 💬 Great communication skills – written &amp; verbal 🌐 Experience managing customer-facing channels &amp; digital platforms 📈 Confidence with data, surveys &amp; reporting 🤝 Strong teamwork skills and the ability to work with multiple partners 💡 A customer-first approach – always thinking about passenger experience <h5>Why Join Us? </h5>💼 Why Join Us?<ul><li>Make a real difference in your community 🏘️ </li></ul><ul><li>Be part of a supportive &amp; collaborative team 🤗 </li></ul><ul><li>Shape the future of public transport 🚍 </li></ul><ul><li>Opportunities to grow &amp; develop your skills 📚 </li></ul>📩 How to Apply:Please email your cv and covering letter to: <a href="mailto:recruitment@cambridgeshirepeterborough-ca.gov.uk" target="_blank">recruitment@cambridgeshirepeterborough-ca.gov.uk</a>Full job description can be found <a href="https://cambridgeshirepeterborough-ca.gov.uk/wp-content/uploads/documents/HR/job-vacancies/COM-CRO-1-Customer-Relations-Officer-final.pdf" target="_blank">here</a>.🗓️ Closing date: 9th September 9am 🚫 Right to WorkThis role does not offer visa sponsorship. You must have an existing and valid right to work in the UK at the time of application. 🤝 Our CommitmentWe are a Disability Confident Employer and proud supporters of the Care Leavers Covenant and Armed Forces Covenant. We encourage applicants to complete our voluntary Equal Opportunities Questionnaire. Your participation in this process is entirely optional and will not impact your application in any way. The information you provide will be kept confidential and will only be used for internal monitoring purposes. Please click on the link to complete this <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=3rPJZkNKK0yzoqPzEsATlGpX54cFjeZLuAOhvfJ21XJUNkpPQldJWDNLWVJYSjQ5Q0xOQjFZTFNLSS4u" target="_blank">Equal Opportunities Questionnaire Form</a>. For more information, please visit <a href="https://cambridgeshirepeterborough-ca.gov.uk/about-us/career-opportunities/" target="_blank">this page</a>. 





<ul></ul>

Cambridgeshire and Peterborough Combined Authority

Customer Relations Officer

We are actively seeking NPLQ Qualified Lifeguards to cover shifts across our sports centres including Medway Park, Strood, Hoo, Cozenton Park and The Strand outdoor lido. We are seeking enthusiastic individuals that are willing to work as part of a team to offer excellent customer service, whilst promoting a safe and enjoyable environment for our customers.Applicants must possess an active lifeguard qualification, preferably with evidence of training hours.Training and further qualifications will be provided, including first aid at work.The successful post holder will be subject to an enhanced Children’s DBS check. If you would like to have an informal discussion with the recruiting manager, please e-mail Andrea Dixon, Deputy Manager, The Strand &amp; Medway Park on <a href="mailto:andrea.dixon@medway.gov.uk" target="_blank">andrea.dixon@medway.gov.uk</a>In return we offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Car Benefit Scheme from Tusker </li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li><li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></li></ul> We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our <a href="https://www.medway.gov.uk/info/200387/council_plan" target="_blank">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after <a href="http://www.medway.gov.uk/schoolsandeducation.aspx" target="_blank">education</a>, <a href="http://www.medway.gov.uk/binsrubbishandrecycling.aspx" target="_blank">environment</a>, <a href="http://www.medway.gov.uk/carehealthandsupport.aspx" target="_blank">social care</a>, <a href="http://www.medway.gov.uk/housing.aspx" target="_blank">housing</a>, <a href="http://www.medway.gov.uk/planningandbuilding.aspx" target="_blank">planning</a>, <a href="http://www.medway.gov.uk/businessandinvestment.aspx" target="_blank">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement </h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Casual Sports Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2919/Job_Description.pdf" target="_blank">Job_Description</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2920/Person_Specification.pdf" target="_blank">Person_Specification</a></li>
</ul>





Corporate Customer Services Officer - 3 posts available:

<ul>
<li>1 post - permanent</li>
<li>1 post - 2 year fixed term contract</li>
<li>1 post - up to 1 year fixed term contract to cover maternity leave</li>
</ul>

All posts are 37 hours per week:
Monday (8:30-5pm), Tuesday (8:30-5pm), Wednesday (8:30-5pm), Thursday (8:30-5pm), Friday (8:30-4:30pm)
&nbsp;
PLEASE NOTE THAT YOUR APPLICATION WILL BE&nbsp;CONSIDERED FOR ALL 3 POSTS, UNLESS YOU INDICATE OTHERWISE ON YOUR APPLICATION FORM.&nbsp;
&nbsp;
We are recruiting a Corporate Customer Services Officers on a fixed term contract to join our team for two years to assist in dealing with additional demand due to nationwide initiatives such as simpler recycling.
&nbsp;
The service is very busy and fast paced, handling over 160,000 interactions yearly by telephone, email, digital, social media and at our offices, so solving problems and queries in a quick and efficient manner is key.
&nbsp;
As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers. The role is a great opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels. &nbsp;
&nbsp;
This role is currently operated on a hybrid working basis on a rota basis.
&nbsp;
What we are looking for
&nbsp;
You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels.
&nbsp;
We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels.
&nbsp;
The successful candidate will need to maintain composure and deal with challenging situations in a positive and supportive manner. They will be self-motivated, confident, an excellent communicator and be able to handle a diverse range of customer enquiries using a variety of communication channels. They will also need to learn and to take on new tasks as required and be adaptable to change.
&nbsp;
This is a great place to learn about different areas of the council. Previous local government experience isn&amp;©t necessary for this role. If you have previous experience of working/helping the public over the telephone or in person, have a commitment to high levels of customer service and helping people effectively, we would like to hear from you.
&nbsp;

If you would like a confidential discussion about the role, please contact Hollie Francis on 01623 457941 or at&nbsp;<a href="mailto:hollie.francis@ashfield.gov.uk" target="_blank">hollie.francis@ashfield.gov.uk</a>&nbsp;.

&nbsp;
Closing date: 12 September 2025
Interviews: 29, 30 September and 1 October 2025

Corporate Customer Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7345/Leisure_Attendant_JDPS.docx" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



We are currently looking for a number of experienced Lifeguards to join our team at Hythe Pool to undertake a range of different shifts on a casual basis.
If you’re a qualified Lifeguard (RLSS National Pool Lifeguard Qualification), a team player with excellent customer service skills, have a proactive attitude and are passionate about health &amp; fitness then we want to hear from you! Being flexible and adaptable to cover shifts on a rolling shift pattern is essential.
If you are interested in this exciting opportunity please contact Sharon Punter (Hythe Pool Manager) on 01303 859177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

Folkestone & Hythe District Council

Casual Lifeguards (Leisure Attendant)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

20 Customer Service Jobs