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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2981/CVP_0481_-_JD.pdf" target="_blank">CVP_0481_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2982/CVP_0481_-_PS.pdf" target="_blank">CVP_0481_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2983/CVP_0481_-_Conditions_of_Service.pdf" target="_blank">CVP_0481_-_Conditions_of_Service</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
We have an exciting opportunity for a motivated individual to join the Customer Services Management Team, and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with the passion and drive to deliver excellent customer service, then we’d like to hear from you.
As Customer Services Operations Manager, you will play a role in helping to deliver the Council’s priorities, and legal requirements set out by the General Register Office for England and Wales. You will be responsible for planning, developing, delivering, and managing the statutory Registration Service and Customer Liaison functions, ensuring high standards of service delivery.
Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for fostering a high performing culture across the services, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.
To be successful, you will have experience of overseeing statutory functions, that comply with all legal and regulatory requirements, and delivering front facing customer resolutions, along with experience of improving and modernising services. You will have a strong customer focus, with the customer experience at the heart of the services you deliver. You will also have a demonstrable track record of leading, developing and managing high performing teams.
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;&nbsp;Phil Aspinall – Head of Customer Services&nbsp;<a href="mailto:Phil.aspinal@knowsley.gov.uk" target="_blank">Phil.aspinal@knowsley.gov.uk</a>&nbsp;
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Customer Services Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2927/Customer_Service_Advisor_JD__Temp_Nov_2025.pdf" target="_blank">Customer_Service_Advisor_JD__Temp_Nov_2025</a></li>
</ul>





Hours:&nbsp;2 x 37 hour posts, 1 x 29 hour post
Salary:&nbsp;SK2 pro rata (£12.67 per hour plus £1.53 rolled up holiday pay)
Contract:&nbsp;Fixed Term until 17th April 2026
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.&nbsp; (The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).
<ul>
<li>Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.</li>
</ul>
<ul>
<li>Provide customer services across the waste service functions on behalf of the Council.</li>
</ul>
<ul>
<li>Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.</li>
</ul>
<ul>
<li>Interpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.</li>
</ul>
<ul>
<li>Use comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).</li>
</ul>
<ul>
<li>Actively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone in a call centre environment.</li>
</ul>
<ul>
<li>At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.</li>
</ul>
<ul>
<li>Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.</li>
</ul>
This role is not politically restricted.

Casual Garden Waste Customer Advisors

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2673/Join_us_at_Tonbridge___Malling_BC__5_.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC__5_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2674/Parking_Support_Officer_-_Job_Description_November_2025.doc" target="_blank">Parking_Support_Officer_-_Job_Description_November_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2675/PT_Parking_Support_Officer_-_Person_Spec_November_2025.doc" target="_blank">PT_Parking_Support_Officer_-_Person_Spec_November_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you organised, customer-focused, and ready to make a difference in your local community? We are looking for a Parking Support Officer to join our busy Parking Office team, providing high-quality customer support services on a range of parking-related issues.
<h3>About the Role</h3>
As a Parking Support Officer, you will:
<ul>
<li>Deliver excellent customer service to the public, handling telephone enquiries, emails, and post in a polite and efficient manner.</li>
<li>Support professional and technical officers within the parking team.</li>
<li>Undertake a wide range of clerical and administrative tasks, including financial processing, using various IT systems.</li>
<li>Manage service requests such as parking permits, season tickets, and dispensations, ensuring accurate data entry and record-keeping.</li>
<li>Participate in the team’s late duty rota and assist with payment processing.</li>
<li>Prepare draft management reports and statistical information for the Parking Support Manager.</li>
<li>Continually seek ways to improve service effectiveness and efficiency.</li>
<li>Ensure compliance with Health and Safety policies and contribute to a positive, customer-oriented team environment.</li>
<li>This is a part-time position. While our strong preference is for the hours to be worked across Monday to Friday to best support the needs of the service, the actual working pattern can be discussed at interview.</li>
</ul>
<h3>About You</h3>
To succeed in this role, you will need:
<ul>
<li>A sound educational background to at least GCSE level (or equivalent) in English and Mathematics.</li>
<li>Excellent communication skills and a friendly, approachable manner.</li>
<li>Experience working in an office-based, customer service environment.</li>
<li>Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.</li>
<li>Confidence using Microsoft Office and other IT systems.</li>
<li>A flexible, positive attitude and the ability to handle enquiries of a sensitive or challenging nature.</li>
<li>An understanding of good customer care practice and equality and diversity issues&nbsp;</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>
<h3>How to Apply</h3>
If you are accurate, well-organised, and have a customer-oriented approach to work, we would love to hear from you.
For an informal discussion about this role, please contact Sharon Smith, Parking Support Manager, 01732 876143 (direct candidates only, strictly no agencies)

Tonbridge & Malling Borough Council

Parking Support Officer - Part-time

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2624/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2625/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
<h5>Job description</h5>

We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, Fixed term contract for one year (Maternity Cover) with a salary of £23,706 - £25,306 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas&nbsp;of the country.&nbsp; The borough&nbsp;council –&nbsp;a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Contact Centre Advisor to join our Customer Service team.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
Your role will involve:
<ul>
<li>Dealing with residents on the phone</li>
<li>Logging and resolving and escalating all enquiries.</li>
<li>Digital interaction with residents by e-mail etc.</li>
</ul>
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
<ul>
<li>32 days annual leave</li>
<li>Flexible working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.&nbsp;
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 17 December 2025
If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.

Contact Centre Advisor

<h4> Job Description </h4>Overview London Borough of Harrow is looking for enthusiastic and dedicated Adults Customer Advisors- Access Harrow to join our Resources &amp; Innovation Directorate within the Digital, Data &amp; Customer Experience Division. This is a key frontline role, acting as the first point of contact for residents seeking advice and support from Adult Social Care services.As an Adults Customer Advisor, you will handle enquiries across multiple channels including telephone, face‑to‑face, email, web forms and social media, ensuring that every interaction is polite, professional and focused on achieving positive outcomes. You will record information accurately, escalate cases to the appropriate teams when required, and work to resolve enquiries within agreed timescales.This role is central to Access Harrow’s commitment to resolving 80% of customer enquiries at the first point of contact. You will be trained to manage sensitive, complex and sometimes urgent situations, supporting vulnerable adults and their families with empathy and care. Using the “three conversations” model, you will help individuals identify their needs, strengths and aspirations, signposting them to local resources and services that promote independence and wellbeing. About You The Successful candidate will have:-<ul><li>A minimum of three months experience working in an Adult Social Care call centre answering Adult Social Care calls.</li><li>The ability to deal sensitively with emotional and complex situations, using strength‑based responses.</li><li>Knowledge of local resources, preventative services, and community‑based support to provide effective advice and signposting.</li><li>Excellent organisational and administrative skills, with strong IT literacy in Microsoft Word, Excel, and Outlook.</li><li>Sound interpersonal skills with clear verbal and written communication, including the ability to interpret and present information coherently.</li><li>Experience managing enquiries from a wide range of people, including professionals, members of the public, and vulnerable adults.</li><li>An understanding of the diverse nature of Harrow’s communities and the implications for Adult Social Care services.</li><li>Practical knowledge of the Care Act 2014 and experience supporting the needs of vulnerable adults.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=26805&amp;hashed=150424698" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Adults Customer Advisors- Access Harrow

<ul></ul>





Customer Service AdviserPermanent Contract, 29.6 hours per week over four days£21,459.20 to £22,878.40 per annum Our Customer Service team is a small, friendly team dealing with a variety of enquiries at our Contact Centres in Pershore, Droitwich and Evesham. No two days are the same as we switch between topics and departments. Some days we are subject matter experts and some days we are creative puzzle solvers.About youThe successful candidate will:<ul><li>Be enthusiastic about helping a diverse range of residents and customers</li><li>Have effective oral and written communication skills</li><li>Demonstrate an ability to keep calm under pressure</li><li>Be a great team player</li></ul>What we can offerOur staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.To discuss the post or for further information, please call Jo Franklin on 01386 565417/01386 565000Closing date: Sunday 7 December 2025Interview date: Friday 19 December 2025Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Customer Service Adviser

<h4>Why Southwark?</h4>Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?From the iconic skyline along the Thames to vibrant communities and cultural hotspots, Southwark is a borough full of energy and opportunity. Our central location makes us highly accessible, and our large-scale investment programmes are transforming the area, creating a fairer, safer, and more modern environment for all.This is your chance to be part of something transformative. Join us, lead our Membership Support Team, and play a vital role in enhancing the experiences of thousands of members across the borough. Make a real difference, every day.<h4>What You'll Be Doing</h4><ul><li>Deliver high-quality, centralised support for all membership enquiries.</li><li>Proactively manage payment issues, including failed Direct Debits, and liaise with members to resolve them efficiently.</li><li>Lead on win-backs, re-engaging former members and recovering lapsed accounts.</li><li>Administer membership changes with accuracy and compliance.</li><li>Monitor KPIs, track trends, and support strategic decision-making.</li><li>Coordinate with Leisure Centre staff to resolve complex queries.</li><li>Maintain accurate, up-to-date membership records.</li><li>Communicate clearly with members about promotions, policies, and account information.</li><li>Support onboarding, training, and development of new team members.</li><li>Identify opportunities to improve processes and the overall member experience.</li><li>Build strong relationships with members and internal stakeholders, enhancing our reputation.</li></ul><h4>What We're Looking For</h4><ul><li>Proven experience in customer service or sales, ideally in a busy, customer-facing environment.</li><li>Strong leadership skills, with the ability to coach and motivate a team.</li><li>Experience handling complaints and resolving issues effectively.</li><li>Competence using CRM systems and understanding sales processes.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Flexibility, initiative, and the ability to make sound judgments under pressure.</li></ul><h4>Additional Information</h4>Closing Date: Sunday 14 December 2025Interview Date: Monday 22 December 2025The role is classed as Regulated Activity under safeguarding legislation. To help us ensure the safety and wellbeing of those we support, you’ll be asked to declare all cautions and both spent and unspent convictions as part of the recruitment process.<ul><li>Job Type: Permanent, Full Time, 36 hours a week.</li><li>Some weekend and evening work will be required to meet service needs.</li><li>Southwark Council is committed to equality, diversity, and inclusion.</li></ul>Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.Please note that the closing date for applications for this position may be brought forward, depending on the volume of applications received. We encourage you to submit your application as soon as possible to avoid missing out on the opportunity. We will not be able to consider applications received after the new closing date, should it be adjusted.Join us in creating a healthier, brighter future for Southwark residents. Apply today!Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2661456&amp;ptId=109739" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Leisure Support Centre Membership Manager

<ul></ul>





12 Hours per week, hours will cover weekends and evenings
Mansfield Palace Theatre is looking for an enthusiastic, friendly and customer focussed Sales and Donation Assistant to join our Box Office team. If you’re a person that thrives on providing great customer service in a busy entertainment venue, we’d love to hear from you.
About the role:
As a Sales and Donations Assistant you will be the first point of contact for all audiences, contractors, participants and artists visiting Mansfield Palace Theatre.
&nbsp;Key responsibilities:
<ul>
<li>Give an excellent customer service online, over the phone and social media</li>
<li>Create opportunities to maximise sales and donations to achieve targets.</li>
<li>Respond to customer enquires received in person, over the phone, by email and online.</li>
<li>Share content and populate cultural services social media accounts to promote sales and donations</li>
<li>Ensure the correct set-up and sales of all events, donations and merchandise within the box office systems as directed by your manager.</li>
<li>Act as reception and operate the cultural services telephones/main switchboard as required</li>
<li>Achieve sales and donations targets including individual giving, secondary spend and event tickets</li>
<li>Deliver a programme of organic social media content and targeted email campaigns</li>
<li>Be responsible for the security of cash, financial information and data</li>
<li>Manage all ticketing and sales requests</li>
</ul>
Closing date: 3 December 2025
Interviews: date to be confirmed

Sales Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2029/JD_-_Head_of_Customer_Services_and_Quality_-_Tenancy__1_.pdf" target="_blank">JD_-_Head_of_Customer_Services_and_Quality_-_Tenancy__1_</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Head of Customer Services &amp; Quality -&nbsp;Tenancy Services
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:
Country:
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02689
Service:&nbsp;Tenancy &amp; Leasehold Services
DBS Required:&nbsp;Yes
Organisation Logo:&nbsp;Hackney Council
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;PO9 - PO11
SCP Range:&nbsp;£66,084 - £72,075
Hackney’s Housing Department is changing. We are looking for an experienced Head of Customer Services &amp; Quality to set up and lead this brand new service within Tenancy Services, following a recent service review.
In this critical leadership role, you will have an opportunity to set the direction of change as we modernise into a truly resident-centric service, with accountability, fairness and respect at the heart of everything we do.
Your new service (of around 18 staff) will comprise:
<ul>
<li>A responsive ‘front of house’ into the Tenancy Service for residents and other stakeholders, managing demand effectively</li>
<li>An Administration team providing various back office functions</li>
<li>A Quality team who will design and deliver a quality assurance programme for Tenancy Services, oversee our complaint handling and undertake a range of other functions including tenancy investigations, development of SLAs and commissioning for Tenancy Services</li>
</ul>
You will be at the forefront of delivering transformational change for Tenancy Services as we roll out new Housing IT and various transformation projects aimed at improving the resident experience.
You will use your strong understanding of housing management, project management and service design skills, you will work closely with residents and the operational teams to co-design and deliver improvements to key customer journeys and processes. You will be hands-on and flexible, with a strong instinct towards collaboration and capable of inspiring and motivating others towards our vision of the future for Tenancy Services. You will be highly organised and able to manage service development projects and workstreams concurrently with the ‘day to day’ service leadership requirements of the role.
With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. You will understand the need to work holistically along customer journeys rather than in service silos, and will ensure your new service is tailored to ensure residents with additional needs are not left behind. You will support the workforce to develop the skills, behaviours and competencies required to deliver our vision through the establishment of training resources, toolkits, procedures and other guidance via our emerging workforce development plan.
Enchanced DBS is required.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;07 December 2025 (22:59)
Interview date:&nbsp;January&nbsp;2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Head of Customer Services & Quality - Tenancy Services

<ul></ul>





Salary: £38,923 - £43,749
Grade: Level 3, Zone 1 Location:&nbsp;Holmes Road Depot, NW5 3AP Contract Type:&nbsp;Permanent
Hours:&nbsp;36, Full Time
Closing Date:&nbsp;Tuesday 2^nd December at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp;
About the role
This role requires organisation, multitasking, and always prioritising residents' engagement with the council.&nbsp;
You will be the first stage of customer engagement for Stage 1 complaints, along with Member and MP enquiries, and ensure these enquiries are triaged as per the council's corporate complaint handling procedures. You will also be required to engage with residents by contacting them to acknowledge receipt of their enquiry. You must ensure SLAs are met and will work collaboratively with other areas across both Housing and Property Services.
About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'.
We are looking for someone who can review and categorise incoming correspondence, queries, and documentation with precision. As the first point of contact for stakeholders, you will provide clear and professional responses via telephone, email, and other communication channels. Your high-level abilities in written and oral communication, along with your skill in presenting information, will be crucial.
If you are passionate about building relationships with various groups to address barriers to resolving customer enquiries, we want you! Your interpersonal and customer service skills, along with your excellence in teamwork, collaboration, networking, and partnership building, will make you a perfect fit. As an engaging communicator, you will have the ability to lead others and inspire cooperation.
We embrace innovation and actively seek out best practices to enhance our work. If you are solution-focused, challenge constructively, and respectfully take onboard feedback to continuously improve, we would love to hear from you.&nbsp;
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp;
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please&nbsp;click HERE or copy and paste the below URL into your browser:&nbsp;
<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11493140/file/documen…</a>
What We Offer
At Camden, you’ll receive a host of benefits including:
<ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li>
<li>Local Government Pension Scheme</li>
<li>Flexible working opportunities;</li>
<li>Interest free loans</li>
<li>Access to our incredible staff networks</li>
<li>Career development and training</li>
<li>Wellbeing support and activities</li>
</ul>
Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click&nbsp;here&nbsp;for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at&nbsp;<a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a>&nbsp;or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Case Management Triage Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0999/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1000/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1001/Job_Description_for_Leisure_Attendant__3_.doc" target="_blank">Job_Description_for_Leisure_Attendant__3_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1002/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1003/15.24_hours_LA_rota.docx" target="_blank">15.24_hours_LA_rota</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;
An opportunity has arisen within Sefton Council for a part-time leisure attendant, based at Bootle Leisure Centre. The post is for a fully qualified NPLQ lifeguard to work as part of a team, ensuring customer safety and high standards of service and customer care are maintained.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive.&nbsp; This position involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp; The candidate will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; The candidate must be NPLQ qualified and must be able to demonstrate competency. &nbsp;Ongoing monthly training is also required.
Please see fixed rota pattern. Suitable candidates must be able to work these hours and shift pattern.
Qualifications 
It is essential you have a current RLSS Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED or Pool plant operator’s certificates are also desirable.
Skills and Experience
All candidates should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
Provisional Interview Date - 5th January 2026

Sefton Metropolitan Borough Council

Sefton Council LGA Peer Review - 2022

Leisure Attendant - Bootle Leisure Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0896/Customer_Contact_Officer_Job_Description_July25.pdf" target="_blank">Customer_Contact_Officer_Job_Description_July25</a></li>
</ul>





Hours:&nbsp;37 Hours per week
Salary:&nbsp;Up to SK9 (£30,891 per annum)
Contract:&nbsp;Permanent
The Customer Contact Officer will work as part of the Technical Services Team to provide first point of contact resolution to a wide range of customer demands. You will work with customers to devise their own solutions where possible or escalate for further investigation if required. The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.
This role is not politically restricted.

Customer Contact Officer (Repairs)

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

14 Customer Service Jobs