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<h2>About the job</h2>Salary: £25,183 - £25,992 a year Hours per week: 37 Contract type: PermanentAre you passionate about delivering exceptional customer service? We’re looking for a dedicated Customer Services Advisor to be the first point of contact for our customers, ensuring they receive accessible, professional, and high-quality support. In this vital role, you’ll put customers at the heart of everything you do—whether you're assisting them via our Service Centre or Contact Centre.You’ll work to resolve queries at first contact, helping to deliver better outcomes and lasting solutions. If you take pride in maintaining the highest standards of service and want to make a real difference in your community, we want to hear from you.Please note this role does not attract sponsorship.<h2>About you</h2>We're looking for a confident and capable Customer Services Advisor - Adult Social Care who thrives in a fast-paced, customer-focused environment. You’ll handle a wide range of public enquiries across multiple communication channels, offering clear, fluent, and accurate support with professionalism and tact—even when dealing with complex or challenging situations.The ideal candidate will be quick to grasp new information and systems, demonstrating strong IT skills across a variety of platforms, including Windows-based applications and case management tools. Strong numeracy and the ability to accurately record and produce customer documentation are essential.You’ll bring a solid understanding of equality and how discrimination can impact both individuals and service delivery. A recognised customer care qualification or relevant experience is required, along with the flexibility to adjust working hours to meet frontline service demands. A willingness to travel throughout the Borough is also key to maintaining high service standards.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishIf you're passionate about helping people and want to be part of a dynamic, community-focused team, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><ul></ul>

Luton Borough Council

Customer Services Advisor (Adult Social Care)

<ul></ul>







We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
We are looking to recruit a proactive and experienced Markets Assistant with excellent attention to detail to join our dedicated Markets Team. The postholder will have a key role in providing support to enable the delivery of our services to the residents, market traders, and businesses of St. Helens.
The post holder will have the ability to multitask, good verbal and written communication skills with colleagues, the public, market traders and other businesses, good ICT skills, and have the ability to deal with sensitive and confidential information.
They will also be able to work flexibly, and as part of a team, providing an organised and systematic approach to working.
Whether you are seeking to embark on a new career path within Markets or within a Local Authority, or you are an experienced individual who is looking for a challenge then we would love to hear from you.
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.


St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a>
 St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Markets Assistant - temporary maternity cover

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Join Our Team as a Relief Museum Assistant
 Location:&nbsp;Barnsley Museums Positions Available:&nbsp;Up to 8 Hours:&nbsp;Flexible, as and when needed
Do you love heritage, museums, and the arts? Are you passionate about providing excellent customer service and creating memorable experiences for visitors?
Barnsley Museums is looking for friendly and enthusiastic&nbsp;Relief Museum Assistants&nbsp;to support our award-winning venues:
<ul>
<li>Cannon Hall Museum, Park &amp; Gardens</li>
<li>Cooper Gallery</li>
<li>Elsecar Heritage Centre</li>
<li>Experience Barnsley</li>
<li>Worsbrough Mill and Country Park</li>
<li>Barnsley Archives</li>
</ul>
What You’ll Do:
As part of our Visitor Experience Team, your day could include:
<ul>
<li>Opening and closing historic buildings</li>
<li>Welcoming and assisting visitors</li>
<li>Selling souvenirs in our gift shops</li>
<li>Supporting volunteers</li>
<li>Helping care for collections</li>
<li>Keeping our sites clean and tidy</li>
</ul>
No two days are the same, and you’ll play a key role in making sure every visitor has a great experience.
Why Join Us?
<ul>
<li>Be part of a friendly, supportive team</li>
<li>Work across a variety of unique and historic sites</li>
<li>Help deliver a service that welcomed over 2 million visitors last year</li>
<li>Flexible shifts to suit your availability</li>
</ul>
We operate 7 days a week, including most bank holidays. Shifts may be offered on any day and at any of our venues.
Interested? Apply now and help us continue to deliver an outstanding visitor experience across Barnsley Museums.

Relief Museum Assistant (8 Posts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0381/Customer_Service_Advisor_JD__Temp_July_2025.pdf" target="_blank">Customer_Service_Advisor_JD__Temp_July_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0382/Job_Advert_CS__Temp_round_restructure.pdf" target="_blank">Job_Advert_CS__Temp_round_restructure</a></li>
</ul>





Hours:&nbsp;37 hours per week
Salary:&nbsp;SK2 pro rata (£12.60 per hour plus £1.52 rolled up holiday pay)
Contract:&nbsp;Fixed term (18th August 2025 to 26th September 2025)
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.&nbsp; (The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).
<ul>
<li>Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.</li>
</ul>
<ul>
<li>Provide customer services across the waste service functions on behalf of the Council.</li>
</ul>
<ul>
<li>Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.</li>
</ul>
<ul>
<li>Interpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.</li>
</ul>
<ul>
<li>Use comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).</li>
</ul>
<ul>
<li>Actively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone in a call centre environment.</li>
</ul>
<ul>
<li>At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.</li>
</ul>
<ul>
<li>Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.</li>
</ul>
This role is not politically restricted.

Casual Customer Services Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0252/LCC812_Complaints_Performance_Officer_-_Final_Version__003_.pdf" target="_blank">LCC812_Complaints_Performance_Officer_-_Final_Version__003_</a></li>
</ul>





An exciting opportunity has arisen for a Complaints Performance Officer to work within the Council’s Customer Services Team to ensure that the Council is dealing with complaints in line with our policy.&nbsp;
Your role will be to carry out quality assurance, submit reports to cabinet and senior leadership team around performance as well as ensuring we are compliant with the Ombudsman’s Complaint Handling Code.
You will have experience of dealing with complaints and providing feedback to others to drive through improvements and will be committed to high standards of customer service.
The post holder will have the ability to work with minimal supervision and be capable of prioritising workloads.&nbsp; You will have direct contact with colleagues from every service area in the council so excellent interpersonal skills are essential for this role.
You will have excellent keyboard and communication skills and be committed to high standards of customer service.
This is a temporary post until 31st March 2027, working 20 hours per week, Monday to Friday with occasional requirement to work evenings.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance. 
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;

Lancaster City Council

Complaints Performance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0199/M545_Front_of_House_Manager.pdf" target="_blank">M545_Front_of_House_Manager</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Loughborough Town Hall is looking to recruit a Front Of House Manager to join our team.
Loughborough Town Hall is an award-winning, receiving house Theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year.
Hosting over 250 performances and events per year, including an award-winning annual pantomime, Loughborough Town Hall hosts a varied programme attracting nationally acclaimed acts and productions across the world of drama, musical theatre, comedy, live music and beyond.&nbsp;
As part of the venue’s senior management team, this role will be responsible for delivering all areas of the venue’s Front of House operations, ranging from the smooth running and delivery of the bar service and merchandising, to organising suitable staffing arrangements to guarantee all visitors have a positive and enjoyable experience.
Our ideal candidate will be a natural motivator with strong communication skills, alongside having experience of not only delivering customer service excellence to visitors, but driving CSE as a key pillar of service.
Health and Safety knowledge for this role is key, as this role will manage all Health and Safety-specific areas for Front of House delivery, including the creation and review of Risk Assessments, venue policies, Martyn’s Law compliance and ensuring the venue’s Premises License is adhered to in full.
The role will be responsible for a team of permanent staff alongside a larger pool of casual staff that support show/event delivery. You will ensure income-generating projects are maximised within your team to ensure key commercial incomes targets are surpassed.
Attention to detail is a must, driving high standards across all areas of presentation and service within your team and department, together with being able to develop strong relationships with other departments. Providing duty management cover as part of a rota is also essential.
This role is offered on a permanent 37 hour per week/full time basis.
For a further discussion regarding the role, please contact Simon Gibson – Venue Manager on <a href="mailto:simon.gibson@charnwood.gov.uk" target="_blank">simon.gibson@charnwood.gov.uk</a>
The benefits of working with us:&nbsp;
<ul>
<li>Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays&nbsp;</li>
</ul>
<ul>
<li>Opportunities for professional development linked to many roles&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Access to the Local Government Pension Scheme&nbsp;</li>
</ul>
<ul>
<li>Free parking&nbsp;</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.&nbsp;&nbsp;
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.&nbsp;
Find out more about this role and who we are by visiting <a href="http://www.charnwood.gov.uk/jobs" target="_blank">www.charnwood.gov.uk/jobs</a>&nbsp;
No agencies please.

Charnwood Borough Council

Front Of House Manager M545

<h2>About the job</h2>Salary: £29,093 - £31,586 a year pro rata Hours per week: 37 Contract type: Fixed Term for up to 15 months&nbsp;This position is available as a secondment opportunity for up to 15 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.In this role, you’ll help ensure Council Tax, Business Rates and benefit overpayments are billed and collected efficiently. You’ll be using both manual and computerised systems to manage accounts, handle sensitive data, and keep accurate records. You’ll also speak directly with residents, businesses and claimants to resolve queries, negotiate payment arrangements and sometimes take recovery action through to the Magistrates or County Courts when needed. You’ll be part of a supportive team that values accuracy, fairness and good customer service, even when working with customers who may be experiencing financial difficulties. Occasionally, you may need to work the odd Saturday morning or evening to help us meet service demands.Please note this role does not attract sponsorship.<h2>About you</h2>You’ll bring proven experience of working in a Local Taxation or debt collection environment, ideally with a good understanding of Council Tax, Non-Domestic Rates or overpayments of benefits. You’ll be confident using computer systems like Academy and Comino, and comfortable managing both digital and manual records with great attention to detail. You know how to communicate clearly and sensitively with a wide range of people, sometimes in challenging situations where tact and empathy really matter. You’re organised, able to plan your own workload to meet deadlines and targets, and you’re not afraid of working with numbers — adding, subtracting, multiplying and dividing comes naturally to you.This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1568024&amp;ptId=11581" target="_blank">download: Recovery Officer JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1568025&amp;ptId=11581" target="_blank">download: Luton Values Flyer.pdf</a></li></ul>





<ul></ul>

Recovery Officer

<ul></ul>





<h2>Job introduction</h2>
 
Interview date: TBC
An exciting opportunity has arisen to join the Environmental Services Team as an Environmental Services Advisor. This role involves taking calls and responding to emails from customers on a range of services within Environmental Services. This role will predominantly be office based but with the option to occasionally work from &nbsp;home once trained.
 
For an informal discussion, please contact Jonathan Pyle, Environmental Services Manager at <a href="mailto:jonathan.pyle@brighton-hove.gov.uk" target="_blank">jonathan.pyle@brighton-hove.gov.uk</a>&nbsp;
<h2>About the role</h2>You will be experienced in providing customer focused services in a busy, frontline, multi-disciplined environment.You must possess good communication and interpersonal skills, be able to respond to customers assertively, tactfully and empathetically, whilst keeping calm under pressure.In particular, we want someone to join our Environmental Services team who can demonstrate experience in:<ul>
<li>Providing excellent customer service</li>
<li>Maintaining and following administrative systems and processes</li>
<li>A positive approach to resolving problems and bringing creativity in working to resolve them</li>
<li>Excellent computer skills, including using IT systems and Microsoft applications</li>
</ul>Two short capability tasks relating to this role will form part of the interview process. Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process. <h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.&nbsp;Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Environmental Services Advisor

About the BoroughThis special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Service and TeamYou will be part of the Culture and Heritage team within the Council working within the Library Service.&nbsp; We are in the process of great transformation, breaking down silos, working on an exciting programme making the borough a destination place for culture and heritage.&nbsp;&nbsp;Kingston Library Service is continually transforming.&nbsp; We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners.&nbsp; We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.&nbsp; Part of this work is the development of the Community Hubs initiative which you will play an active part in.We have a successful digital offer which goes from strength to strength and is recognised within the wider community.&nbsp; It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.&nbsp;&nbsp;We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.&nbsp;About the Role and Our Ideal Candidate<ul><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience</li></ul>Minimum / essential requirements -&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software </li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.Employees have access to a wide range of benefits, some of which include:<ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application ProcessPlease apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the ‘Best Inclusion and Diversity Programme’ at the PPMA Excellence in People Management Awards 2023, something that we’re incredibly proud of.Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce.As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role.We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the&nbsp;<a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a>&nbsp;for right to work guidance.





<ul></ul>

Royal Borough of Kingston Upon Thames

Customer Service Officer

Are you an enthusiastic team player who enjoys a working in a dynamic customer-facing environment?We are looking for someone like you to join our team at BEAM.What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and enthusiasm to work in a busy arts environment. How to apply For an informal discussion regarding the role, please email Laura Lightfoot, Operations Manager at BEAM at <a href="mailto:laura.lightfoot@beamhertford.co.uk" target="_blank">laura.lightfoot@beamhertford.co.uk</a> Closing date: 1st August 2025 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. 





<ul></ul>

East Hertfordshire District Council

Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9874/JD_-_Housing_Options_Advisor_July_2025.pdf" target="_blank">JD_-_Housing_Options_Advisor_July_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9875/PS_-_Housing_Options_Adviser_Career_Grade_4-5_July_25.pdf" target="_blank">PS_-_Housing_Options_Adviser_Career_Grade_4-5_July_25</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Are you a confident, customer-focused individual with a passion for theatre and live events?
We’re looking for a&nbsp;Box Office Assistant&nbsp;to join our dynamic team at the heart of the Assembly Hall Theatre. This is a fantastic opportunity to deliver exceptional customer service while contributing to the commercial success of our venue.
What You’ll Be Doing:
<ul>
<li>Providing outstanding customer service via phone, email, and in-person</li>
<li>Supporting sales targets through upselling and proactive engagement</li>
<li>Encouraging and assisting customers in using digital platforms</li>
<li>Delivering accurate reporting to support the wider Culture team</li>
<li>Promoting offerings across TWBC venues including the Literary Festival and Ice Rink</li>
</ul>
&nbsp;What We’re Looking For:
<ul>
<li>Experience or understanding of working in a customer-facing role</li>
<li>A proactive, solutions-oriented team player</li>
<li>Proficiency in IT, especially Microsoft Office</li>
<li>Awareness of current and upcoming events at our venues</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to quickly build rapport with customers</li>
<li>Confidence, tact, diplomacy, and empathy in customer interactions</li>
<li>A positive, “can-do” attitude and excellent interpersonal skills</li>
<li>Self-motivated and resilient under pressure</li>
<li>Available to work evening and weekends across a 7-day working pattern</li>
</ul>
Benefits
<ul>
<li>22 days per year, increases to 27 days after 5 years of continuous Local Government service</li>
<li>
Plus&nbsp;3 extra days off in December</li>
<li>Generous Local Government Pension Scheme with 19.7% employer contribution</li>
<li>
Free parking&nbsp;near the Town Hall</li>
<li>
Free tea, coffee and wellbeing perks&nbsp;like an EAP, flu jabs, eyecare vouchers and more</li>
</ul>
If you would like to have an informal caht about the role, please contact Beth Calder, Box Officer Manager by email on <a href="mailto:beth.calder@tunbridgewells.gov.uk" target="_blank">beth.calder@tunbridgewells.gov.uk</a> or on 01892 554299
Closing date: Sunday 3 August 2025&nbsp;
Interview date: Friday 8 August 2025

Tunbridge Wells Borough Council

Box Office Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9775/Customer_Service_Advisor_JD_July_2025.pdf" target="_blank">Customer_Service_Advisor_JD_July_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9776/Job_Advert_CS__22_hrs.pdf" target="_blank">Job_Advert_CS__22_hrs</a></li>
</ul>





Hours:&nbsp;22 Hours per week over 3 full days
Salary:&nbsp;Up to SK7 (£25,974 per annum, pro Rata) following 6-month probationary period at SK6 (£25,611 per annum, pro rata).
Contract:&nbsp;Permanent
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.&nbsp; (The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).
<ul>
<li>Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.</li>
</ul>
<ul>
<li>Provide customer services across a range of functions on behalf of the Council and partner organisations as required.</li>
</ul>
<ul>
<li>Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.</li>
</ul>
<ul>
<li>Interpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.</li>
</ul>
<ul>
<li>Use comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).</li>
</ul>
<ul>
<li>Actively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone in a call centre environment.</li>
</ul>
<ul>
<li>At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.</li>
</ul>
<ul>
<li>Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.</li>
</ul>
This role is not politically restricted.

Customer Service Advisor (Part Time)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7345/Leisure_Attendant_JDPS.docx" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



We are currently looking for a number of experienced Lifeguards to join our team at Hythe Pool to undertake a range of different shifts on a casual basis.
If you’re a qualified Lifeguard (RLSS National Pool Lifeguard Qualification), a team player with excellent customer service skills, have a proactive attitude and are passionate about health &amp; fitness then we want to hear from you! Being flexible and adaptable to cover shifts on a rolling shift pattern is essential.
If you are interested in this exciting opportunity please contact Sharon Punter (Hythe Pool Manager) on 01303 859177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

Folkestone & Hythe District Council

Casual Lifeguards (Leisure Attendant)

<ul></ul>





Sessional Registration and Ceremonies Officer REF: 2349&nbsp; SO1: £39,150 pa rising in annual increments to £40,344pa inc LW pro-rata, pa including LW Flexible Hours About Us: It is an exciting time to join Lambeth Council,&nbsp;we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.&nbsp;To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: Lambeth&nbsp; Join our dynamic and vibrant Registration Team to provide a professional and customer focused approach to &nbsp;a frontline service, meeting the needs of our customers at life's key moments. You will join a team of 20, which is made up of Registrars, Team Leaders, Senior Registrars, a Venues Officer and a Commercial Officer. About the Role: As a Sessional Registrar, you will be a part of some of the most important life changing moments for our citizens and you will be responsible for conducting weddings and civil partnership ceremonies in the many licensed venues within the London Borough of Lambeth, including our beautiful Grade 11 listed Town Hall. There will also be opportunities to undertake other civil registration related duties. As a sessional ceremonies officer, post holders will be working as and when required on a rota basis, weekdays, weekends, and Bank Holidays. This may also include occasional evening working (after 5pm). Ability to work weekends (on a rota basis) is essential.&nbsp; To be considered for interview, your CV and supporting statement will clearly evidence: <ul>
<li>You should have excellent communication skills smart appearance and a friendly and positive character.&nbsp;</li> <li>The ability to speak confidently in public is essential together with the ability to understand and apply rules and procedures.</li> <li>Able to evidence competent use of standard software packages</li> <li>You need good communication and organisational skills to maintain accurate records and to deal with unexpected situations.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Rebecca Goodman, Registration and Nationality Services Manager, at <a href="mailto:rgoodman1@lambeth.gov.uk" target="_blank">rgoodman1@lambeth.gov.uk</a> Recruitment Timelines: Closing date: 11:59pm Sunday 3rd &nbsp;August 2025 Interviews: w/c 18th August 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Membership in the Local Government Pension Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hybrid Working. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Programme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discounts at local restaurants. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discount at our Active Lambeth Gyms. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Learning and Development opportunities, including Apprenticeships. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cycle to Work Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Secure Bike Storage facilities at our Town Hall and Civic Centre. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade Union Membership. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. NB: Under the Births Deaths and Marriages Regulations 1968 the following are disqualified from being a registrar: NonDischarged Bankrupt Authorised Person Secretary of Synagogues or Registering Officer for the Society of Friends Minister of Religion Medical Practitioner Midwife Undertaker or persons involved in the burial or cremation business or any anyone engaged in the business of life insurance. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please&nbsp;click&nbsp;here. We actively support applications from Lambeth Care Leavers

Lambeth Council

Sessional Registration and Ceremonies Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9104/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9113/Customer_Assistant_JD__PS_2021.pdf" target="_blank">Customer_Assistant_JD__PS_2021</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 &nbsp;



The Atkinson, Southport, Merseyside
Customer Assistants
 Contract: Fixed Term, initially until 9th March 2026. Casual basis.
 Salary: Grade B / SCP2 £23,656 per annum pro-rata (£12.60 per hour)
 Hours per week: As required. Shifts will include evenings, weekends and bank holidays supporting our theatre shows &amp; events programme. The Atkinson in Southport is a leading arts centre housing a museum, gallery, library, cafe, shop, theatre and studio. We are seeking to recruit Customer Assistants to work on a casual basis, responding to the demands of our busy theatre and curatorial programmes. Including our very busy pantomime season throughout December. Customer Assistants are the first point of welcome and information for visitors to The Atkinson. You will be responsible for delivering the highest standards of customer service and customer care for visitors and audiences across all aspects of the programme. The Atkinson is open evenings and weekends as well as during the week. Many of the shifts will be in the evening, supporting the performing arts programme. Front of house responsibilities for hospitality will include working in the bar and ushering at theatrical events. Point of sale experience including bar experience will be beneficial to the role, and Customer Assistants must be over 18 as they may be required to serve alcohol. There may also be opportunities to work in the museum and gallery as invigilators. You will be a reliable and punctual person who has an interest in the arts and enjoys working in customer facing roles. The ability to communicate effectively and work as part of a team is essential to the position. You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will also be able to carry out administrative and financial routines, maintaining records to the designated standard. This can be a very physically demanding role; therefore we are looking for flexibility and adaptability. Candidates must also be able to work under pressure and on their own initiative. As a member of The Atkinson team you will be an enthusiastic advocate for the whole cultural offer. You will be expected to attend regular briefing and training sessions to keep up to date with developments across The Atkinson’s programmes, ensuring the centre maintains its status as a dynamic and evolving regional venue for arts, heritage, literature and information.
Interviews to take place 27th and 28th August 2025

Sefton Metropolitan Borough Council

Casual Customer Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8851/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8856/JDPS_Customer_Operations_Manager.pdf" target="_blank">JDPS_Customer_Operations_Manager</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Manager
Location: Marine Hall, Fleetwood
Service: Theatres
Salary: Grade 8 £35,235 - £37,938
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. The venue is a major part of the Fleetwood Waterfront Leisure Masterplan and continue to play an integral part in the lives of people in Fleetwood and the wider Wyre community. With plans to develop a second performance space at the venue, there couldn’t be a more exciting time to join the team. To help deliver these plans, we are seeking a motivated and experienced Customer Operations Manager to join our small but dedicated team and lead our front of house operations.
Job Purpose: As the Customer Operations Manager, you will be responsible for ensuring the highest standards of customer care and front of house management at Marine Hall. You will lead the hospitality, agency, volunteer and housekeeping teams to deliver an efficient and commercially savvy operation. Your role will include promoting, pricing, and coordinating events, supporting the box office, and ensuring efficient stock management and administration.
Key Responsibilities:
<ul>
<li>Supervise and organise the team and staffing levels to meet operational requirements.</li>
<li>Provide regular Duty Management cover for shows and events.</li>
<li>Develop and supervise direct reports, ensuring clear objectives and progress.</li>
<li>Manage external catering and event bar arrangements.</li>
<li>Support the General Manager in delivering the venue service plan.</li>
<li>Develop the programme of activities and shows within the venue.</li>
<li>Conduct regular drills and ensure the safety and security of public areas for all shows.</li>
<li>Promote the theatres and sell room/conference space, functions, dinners, parties, and weddings.</li>
<li>Operate computer systems including EPOS, electronic booking, creditor payments, and goods/services ordering.</li>
<li>Address customer complaints efficiently and promptly.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
<li>Appropriate management qualification (Desirable)</li>
<li>Personal Licence Holder Certificate or willingness to obtain one (Desirable)</li>
</ul>
Skills:
<ul>
<li>Excellent interpersonal and communication skills (Essential)</li>
<li>Understanding of performance management and staff development (Essential)</li>
<li>Knowledge of bar and catering operations (Essential)</li>
<li>Ability to produce reports and business plans (Essential)</li>
<li>Understanding of theatre/venue operations (Desirable)</li>
<li>Knowledge of health and safety legislation (Essential)</li>
<li>Event management skills (Essential)</li>
</ul>
Experience:
<ul>
<li>Experience in a theatre front of house role, preferably as a manager (Desirable)</li>
<li>Budgetary management and production of reports (Essential)</li>
<li>Managing health and safety in public facing businesses (Essential)</li>
<li>Managing events and bar/ catering functions (Essential)</li>
<li>Working with event/show companies and organisations (Essential)</li>
<li>Supervisory experience in a customer-facing service (Essential)</li>
<li>Experience with computerised box office systems and databases (Desirable)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
<li>Commitment to equal opportunities and appreciation of equalities issues (Essential)</li>
<li>Regular and reliable service (Essential)</li>
<li>Demonstrate behaviours that support our values (Essential)</li>
</ul>
The role includes weekend and evening work, with additional hours managed within annualised hours agreements.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 3 August 2025
Interviews in Fleetwood 12 August 2025

Customer Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8859/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8863/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 18.5 per week
Salary: £12.26 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 10 August 2025
Interviews in Fleetwood 20 August 2025

Customer Operations Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8768/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8770/COA_JD_and_PS.pdf" target="_blank">COA_JD_and_PS</a></li>
</ul>

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Customer Operations Adviser
12-month fixed term contract
ost number: PRN000373
Grade: S4-S6 Bar 25
Starting Salary £30,032
Do you have effective customer service skills, a professional telephone manner and accurate admin skills? 
Are you energetic and self-motivated?
Are you looking to grow in your next career move?
Well, in your new role as a customer operations adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.
You will be assisting customers with access and information across a wide range of council services.
Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. Home working is also available.&nbsp; You will receive all the training you need to succeed.
If you’re interested in a career with the council, this is a great way to progress.&nbsp; We will invest in your learning and development to help you achieve your goals. Other benefits include:
<ul>
<li>23 days holiday</li>
<li>Free car parking</li>
<li>Home working</li>
<li>Cycle to work scheme</li>
<li>Annual health check</li>
<li>Contributory local government pension scheme</li>
</ul>
For more information about the role please contact Grace Fry, Customer Operations Manager: <a href="mailto:gfry@elmbridge.gov.uk" target="_blank">gfry@elmbridge.gov.uk</a>
Closing Date: 01 August 2025
Interviews: W.C 11th &amp; 18th August

Elmbridge Borough Council

Customer Operations Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8561/Parking_Support_Manager_-_Person_Spec_0425.doc" target="_blank">Parking_Support_Manager_-_Person_Spec_0425</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8562/Parking_Support_Manager_Job_description_-_April_2025.docx" target="_blank">Parking_Support_Manager_Job_description_-_April_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



In this role you will enable and manage a high-quality customer support service to the public covering a number of parking related issues. You will also support professional and technical officers from the parking team. You will need to undertake a wide range of clerical and administrative tasks including some guided legal processes and financial processing using various IT based systems.
Your main responsibilities will include answering telephone and online enquiries, entering data into IT systems, preparing service requests including parking permits and parking challenges, liaising with established software solution providers, liaison with Enforcement Agents and the day-to-day management of a small team.
Educated to at least GCSE standard or equivalent, you will have excellent communication skills complemented by office experience in a customer service environment. It is essential that you are accurate, well organised, and have a customer orientated and flexible approach to work.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
Closing date for applications: Sunday 03 August 2025
Interview date: week commencing Monday 11 August 2025.&nbsp;
For an informal discussion about this role, please contact Andy Bracey, Parking Manager at <a href="mailto:andy.bracey@tmbc.gov.uk" target="_blank">andy.bracey@tmbc.gov.uk</a>.&nbsp;

Tonbridge & Malling Borough Council

Parking Support Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

Casual Leisure Attendant - Bootle Leisure Centre

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8544/Leisure_Attendant_JDPS.pdf" target="_blank">Leisure_Attendant_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on health &amp; wellbeing and staff development, and an excellent benefits package that includes corporate membership, discount and salary sacrifice schemes, up to 31 days holiday, access to the Local Government Pension Scheme, and much, much more. For this role, we will also pay a uniform allowance!
We are currently looking for 2 experienced, qualified Lifeguards to join our team at Hythe Swimming Pool to undertake a range of different shifts on a rolling rota. We are seeking proactive individuals that are team players with excellent customer service skills.
These are permanent positions of either 18.5 or 37 hours per week (depending on your availability) and therefore not suitable for those looking for a Casual / Zero hour contract.
If you would like more information on this exciting opportunity please contact Sharon Punter (Assistant Manager – Hythe) on 01303 269177 or email <a href="mailto:sharon.punter@folkestone-hythe.gov.uk" target="_blank">sharon.punter@folkestone-hythe.gov.uk</a>
Applications will be considered as they are submitted. We reserve the right to close the vacancy once enough suitable applications are received.

22 Customer Service Jobs