Car Parks Ambassador

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Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

UK Visa Sponsorship

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.

Please apply online via the link provided.

We're looking for a reliable, positive and customer-focused person to join our Parking Services team as a Car Parks Ambassador.

You do not need previous experience in parking services, CCTV, engineering or control rooms. Whether you're coming from retail, hospitality, leisure, customer service, facilities, transport or another customer-focused environment, we'll provide the training and support needed to help you build your skills and develop your understanding of our parking operations.

What matters most is your attitude, reliability and willingness to learn.

We're looking for someone who:

• Turns up reliably and can be depended upon
• Takes pride in doing a good job
• Enjoys helping people and providing excellent customer service
• Remains calm when things become busy or challenging
• Is willing to learn new skills and embrace technology
• Is confident communicating with a wide range of people
• Wants to be part of a supportive team that makes a difference

If this sounds like you, we'd like to hear from you.

About the role

You'll work within our modern Alarm Receiving Centre (ARC) and Parking Operations Centre, using a range of technology and systems to support car parks across the borough and help deliver an excellent customer experience.

Every day is different and may involve:

• Helping customers experiencing difficulties in our car parks
• Responding to alarms and incidents
• Monitoring systems and technology that support our facilities
• Checking equipment and reporting faults
• Carrying out site inspections
• Working with contractors and colleagues to resolve issues
• Helping improve the customer experience across our parking facilities

You'll be trusted to make sensible decisions, solve problems and provide support to customers when they need it most.

What you'll need

Essential

• Excellent customer service skills
• Good verbal and written communication skills
• A reliable and professional approach to work
• Confidence using computers and technology
• The ability to remain calm under pressure
• A willingness to learn and develop
• The ability to work effectively as part of a team
• A positive and proactive attitude

Desirable

• Experience working with customers
• Experience in a public-facing environment
• Experience in monitoring, security, parking, facilities management or control room operations

Don't worry if you don't have experience in all of the above. We're interested in finding the right person and can provide training for the role.

What we offer

• Full training and ongoing support
• A modern and well-equipped working environment
• Opportunities to develop new skills
• A supportive and forward-thinking management team
• The opportunity to make a visible impact on local services
• Local Government Pension Scheme
• Generous annual leave entitlement
• Employee wellbeing support
• Career development opportunities

Why join us?

This role would suit someone who enjoys solving problems, taking ownership and being part of a team that delivers an important public service.

We're not looking for someone who already knows everything about parking services. We're looking for someone reliable, professional and eager to learn. If you've got the right attitude, we'll provide the training and support to help you succeed.

The role offers the opportunity to build knowledge and experience across customer service, operational management, technology and public service delivery.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. The successful candidate will be required to work to a rota system and will need to obtain Surrey and Sussex Police vetting clearance as part of the role.

Who to contact for informal discussion?

For an informal discussion about the role, please contact Rogerio Ramos, Car Parks Manager, on 01483 743734 or via email: rogerio.ramos@woking.gov.uk

Closing Date: 22 November 2026

Interview Date: 26 November 2026

Woking Borough Council is an equal opportunity employer and values a diverse workforce, welcoming applications from all sections of the community.