Service Support Officer (Williamson Park)

Make a Difference in Lancaster
Join us as a Service Support Officer at Williamson Park and play a vital role in making the park self-financing and a nationally recognised visitor attraction. Your work will support leisure, conferences, and weddings, ensuring excellent customer experiences and strong community connections. You’ll contribute to community safety, safeguarding, and our climate emergency response, helping Lancaster thrive.

What You’ll Be Doing
You’ll manage key operational and administrative tasks, including staffing rotas, cash handling, cleaning, and stock control. Supporting the Park Manager, you’ll maintain smooth office functions, reconcile income, manage procurement, and oversee casual staff. Your role will be hands-on and varied, from customer service to training colleagues on systems, ensuring the park runs efficiently and effectively.

You’ll Fit Right In If…
You have strong organisational and communication skills, with experience in administration and cash handling. You’re confident working independently and leading a team, with a friendly, customer-focused approach. Proficiency in IT and a good command of spoken English will help you thrive. You’ll share our values of Working Together, Ambition, Pride, and Ownership, contributing positively to our community and workplace.

Ready to Join Us?
If you’re passionate about delivering excellent service and supporting a vibrant community space, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us

Our Benefits

• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly

We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer

We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.

We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.
If you are successful in your application, you will initially join Lancaster City Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.
Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.