Senior Business Intelligence and Insights Analyst

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Insight Team's role is to question, influence and provide understanding to make life better in Coventry.

The Insight Team collects, analyses, interprets and publishes a wide range of insights about the city, and engages with residents, communities and partners to champion a culture of evidence-based decision-making across Coventry.

Activities undertaken by the Insight team include:

• Business intelligence
• Customer and location intelligence
• Engagement and consultation support
• Evaluative research
• Performance management
• Partnership working
• Providing advice and guidance on equalities and diversity issues and ensuring the Council discharges its Public Sector Equality Duty

Areas of work supported by the Insight team include:

• Children's services
• Compliments, comments and complaints
• Customer services
• Geographical information systems
• Growth and prosperity
• Housing and homelessness
• Local land and property gazetteer
• Population health management
• Social care

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

As a Senior Business Intelligence and Insights Analyst, you will support Adult Social Care Services by transforming data into meaningful insight that informs decision-making and drives service improvement. You will lead on gathering and translating business requirements, work collaboratively with technical teams to develop effective BI solutions, and provide analysis and insights that help improve outcomes for residents and support organisational priorities. A key focus of the role will be supporting the implementation of the new Adult Social Care system by designing and developing reporting solutions, ensuring reporting requirements are captured and delivered, and helping the service transition to new ways of working through high-quality management information and performance reporting.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are looking for a proactive and analytical professional who is passionate about using data to drive better outcomes and service improvement. You will have a strong understanding of reporting and data systems, performance management frameworks, and the ability to build effective relationships with a wide range of stakeholders. Excellent communication, interpersonal, and influencing skills are essential, as you will be working closely with operational services, senior leaders, and technical teams.

Beyond strong technical and analytical skills, we are seeking someone who can think creatively, challenge traditional approaches, and develop innovative solutions to complex business problems. You will be able to translate complex data into compelling narratives, using data storytelling techniques to communicate insights clearly and support informed decision-making. Experience with Microsoft Fabric would be beneficial.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 4 September 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies