Operations Support Assistant

All about the Role

This is an exciting opportunity to join our team as a vital member of our business support function. In this role, you will play a key part in delivering a high‑quality support service within a dedicated service area, helping to keep operations running smoothly and efficiently.

You'll work confidently within established processes and procedures, resolving day‑to‑day queries and referring more complex matters where needed. As an organised and proactive individual, you will manage your own workload, set clear priorities, and ensure tasks are completed within short timeframes.

You will support senior colleagues by handling routine administrative duties across business, financial, communication, facilities and/or HR activities, becoming fully familiar with the procedures within your specialism. At times, you may also take responsibility for ensuring matters are dealt with appropriately when colleagues are out of the office.

While some roles at this level may focus on a specific set of tasks, all require strong customer service skills. Providing excellent service will be at the heart of your work and will shape your approach every day.

All about our Team

There are 12 Operations Support Assistants providing support to adult social care staff to ensure the efficient running of the service.

All about You

You will be familiar with a range of business administration processes, have excellent written and verbal communication skills, the ability to prioritise your workload and use your initiative when there are conflicting priorities. You will have experience of working in a busy office, with the ability to treat customers with dignity and respect and be competent in a range of IT tools, particularly in Microsoft Office 365 applications such as Word, Excel, Outlook, Teams and OneDrive.

Closing Date: Sunday 23rd August 2026

Shortlisting will take place during the week of 30th August 2026

Interviews will be held during the week of 7th September 2026

Our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

Documents

• Operations Support Assistant Job Description.pdf (318.91 KB)