Housing Co-ordinator

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A Golden opportunity to join our staff team!

Vacancy for a Housing Co-ordinator Remuneration, full time (temp to perm contract) £32,178.00 plus benefits

Waltham Forest Housing Association (WFHA) is a progressive organisation that punches above our weight and is deeply rooted in our community in the East End of London.

We are a small social housing provider with 328 homes in Waltham Forest (Walthamstow, Leyton, Leytonstone and Chingford). We are values driven, tenant-focussed and, have a strong commitment to tackling inequality and promoting inclusion. WFHA is an anti-racist organisation.

We have a diverse, committed and engaged Board and staff team and excellent levels of tenant satisfaction.

Who we are looking for

We’re looking for a dedicated and motivated Housing Co-ordinator to join our team. This is a varied frontline role where you’ll help deliver high-quality housing management services, support tenants to sustain their tenancies, assist with lettings and tenancy matters and help make our housing schemes welcoming and well managed.

You’ll be visible on the ground, respond to housing enquiries, support tenant engagement, work with colleagues and partners, and play an important role in strengthening communication between WFHA and our tenants.

We’re looking for someone with proven experience of delivering housing management services, someone who is organised, approachable and committed to excellent customer service. Experience in housing, customer service or a tenant-focused environment is essential and expertise in Microsoft 365 applications (including Word, Excel, PowerPoint, and Teams) is essential for success in this role.

The role also includes taking part in the associations out of hours on call rota.

What we offer

We offer an agile working environment, work placed pension, life insurance, employee assistance programme and more. We provide a great induction, access to training / development, support with ICT, and being part of our committed small close knit team.

At WFHA, our values — Respect, Empower, Ambitious, Care and Honest — guide everything we do. If you are an experienced housing professional and want to make a positive difference in the lives of tenants and communities, we’d love to hear from you.

Closing date for applications: Monday 05 October 2026, midday

Interviews taking place: Wednesday 14 October 2026 and Thursday 15 October 2026

Due to the anticipated high volume of applications, we are unable to respond to all applicants individually. Only candidates invited to interview will be contacted.

Check us out: https://wfha.org.uk