Environmental Case Officer

Join Our Team and Make a Real Difference in Your Community

Are you passionate about improving local neighbourhoods, tackling environmental noise nuisance and anti-social behaviour, and ensuring residents can enjoy clean, safe environments? If so, we have an exciting opportunity to join our Environmental Enforcement Team. As an Environmental Case Officer, you will play a key role in protecting and enhancing our communities by investigating complaints, enforcing legislation, gathering evidence, and working closely with residents, businesses, partner organisations and enforcement agencies.

This is a varied and rewarding role that offers the opportunity to make a visible impact every day.If you're passionate about protecting communities, tackling environmental issues and delivering excellent public services, we'd love to hear from you.

Working Pattern (27 hours per week)

• Alternate weekends: Saturday and Sunday, 9am–6pm, plus one flexible weekday
• Non-weekend weeks: Three flexible days between Monday and Friday

Key Responsibilities

• Investigating complaints relating to environmental issues, anti-social behaviour, noise nuisance and nuisance vehicles
• Enforcing environmental legislation using a range of interventions, from advice and warnings through to prosecution
• Managing cases involving abandoned and untaxed vehicles, working with the DVLA and partner agencies
• Coordinating responses to unauthorised encampments on Council owned land
• Providing advice and guidance to residents, businesses, councillors and partner organisations
• Supporting out-of-hours enforcement activities, including noise monitoring
• Working closely with agencies such as the Police, Fire Service, housing providers and other local authorities
• Maintaining accurate case records and contributing to service improvements and best practice development

About You

We're looking for a customer-focused individual who can investigate complex issues and communicate effectively with a wide range of people. Strong communication, problem-solving and workload management skills are essential.

Training and Development

At the heart of this role is a commitment to protecting communities and improving the local environment.We understand that candidates may come from a range of professional backgrounds, which is why we provide comprehensive in-house training and ongoing support to help you succeed.

You will work alongside experienced colleagues who will support your development and help you build expertise across a broad range of environmental enforcement activities.

Whilst experience in enforcement or regulatory services would be advantageous, we welcome applications from individuals with transferable skills in investigation, compliance, customer service, community safety, housing, policing, military service, licensing, regulatory services or case management. Full training will be provided for the right candidate.

No formal qualifications are required for this position, however a full UK driving licence and the ability to travel across the city using Council fleet vehicles is essential

What We Offer:

• Additional weekend increment payments apply to this role.
• 28 days annual leave plus bank holidays
• Local Government Pension Scheme
• Lifestyle discounts
• Employee networks and wellbeing support
• Employee Assistance Programme
• Certified training opportunities

Explore the full range of benefits at#MyRewards – Coventry City Council

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that AI is now part of everyday life and can be a helpful tool when used appropriately. However, applications should reflect your own skills and experience. If there is clear evidence that AI has been used to complete an application, it may be rejected unless a reasonable explanation can be provided that would be considered as acceptable.

Different backgrounds. One goal. Real impact.

At Coventry, we're building a workforce that reflects our diverse communities. Guided by our One Coventry Values, we celebrate inclusion, diversity of thought, and lived experience.

We especially welcome applicants from minority ethnic/global majority, LGBT+, those with a disability, and neurodiverse backgrounds – your voice can help shape a fairer future for our residents. Find out more here -https://www.coventry.gov.uk/council-vacancies

Our Values