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Job Description

The London Borough of Harrow is seeking an experienced and talented Senior Internal Communications Officer to lead and enhance the Council’s internal communications and employee engagement activity. Reporting to the Deputy Head of Communications, this influential role will ensure employees receive clear, timely and accessible information about organisational priorities, key developments and transformation programmes. Working closely with senior leaders, Members, Staff Networks and colleagues across the Council, you will help create a well-informed, engaged and connected workforce that understands how its work contributes to delivering excellent services for residents.

As the Council’s lead specialist for internal communications, you will develop and deliver strategic communication and engagement plans that support corporate priorities, organisational change and cultural development. You will create compelling content across a range of channels, including intranet platforms, newsletters, leadership communications, digital screens and staff events. Providing trusted advice to senior stakeholders, you will help shape messaging on complex, sensitive and high-profile issues, ensuring communications are clear, consistent and aligned with the Council’s values. You will also play a key role in crisis and incident communications, delivering effective messaging in a calm and professional manner during fast-moving situations.

This is an exciting opportunity to make a significant impact within a forward-thinking local authority. You will use insight, analytics and staff feedback to continuously improve communications and engagement activity, helping to strengthen organisational culture and support positive change. The successful candidate will thrive in a fast-paced environment, demonstrate excellent communication skills and embody Harrow’s values, helping to build a proud, fair and cohesive borough where colleagues can perform at their best.

Tentative Interview date- 21/09/2026

The successful candidate will have:

• Experience of delivering internal communications across a complex organisation.
• Excellent writing and editing skills, producing clear, accurate and engaging content.
• Strong communication and stakeholder management skills, including working with senior leaders.
• Experience of supporting organisational change through effective communications.
• Strong planning and organisational skills with the ability to manage competing priorities.
• Knowledge of internal communications best practice, channels and employee engagement approaches.
• Experience of developing and delivering communication campaigns across multiple channels.
• Ability to analyse engagement data and feedback to improve communications activity.
• Knowledge of accessibility standards, plain English and user-centred communications.
• Ability to work independently, exercise sound judgement and deliver high-quality communications in a fast-paced environment.

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn