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Corporate Services Department

Customer Solutions

Customer Advisor (Career Grade) full-time

Starting salary £26,717 – 24 days annual leave

Would you like to work for an award-winning Local Authority? Do you enjoy a challenge? Does variety appeal to you? If so, we are looking for dynamic people to join our friendly Customer Solutions team. You will be answering telephone enquiries and questions on Council wide issues, using the latest IT systems. You will also assist with face-to-face enquiries in our main reception at our Argyle Road offices.

You will have a vision for excellence in customer care, be able to work as part of a team; have good IT skills and excellent communication skills (both oral and written). You will have a flexible approach to working, including working from home, after full training has been completed, as well from our Argyle Road offices, showing perseverance and self-motivation. You will be part of a team who work on a shift rota covering telephone contact 8.30am–5pm Monday –Thursday and 8.30am – 4.45pm Fridays.

A positive and enthusiastic disposition is necessary as is the desire to handle and resolve customer enquiries in a constructive manner that ensures customer satisfaction. Previous contact centre/customer service experience would be advantageous, although full training will be given.

We invite applications from those candidates who are seeking a full-time (37 hours per week) position.

To increase your chances of being shortlisted, do not rely on the use of AI in your application – we want to hear from you about your unique experiences and how you can help us deliver an exceptional development offer for our people.

For an informal discussion about this post please contact Sam Currie, Customer Contact Manager or Sharon Burchell, Customer Solutions Team Leader on 01732 227455.

More on us as an employer: https://www.sevenoaks.gov.uk/info/20003/your_council/204/jobs_and_working_for_the_council

Sevenoaks District Council is committed to being an Equal Opportunities Employer.

Closing date: Sunday 9 August 2026

Interview date: 17 & 18 August 2026

These will be held at our office in Argyle Road, Sevenoaks.

Equal Opportunities:
Sevenoaks – Working for Equality. We welcome applications from all sections of the community.

Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Application notes:
Please apply online. If this is not possible, please contact a member of the HR team by emailing human.resources@sevenoaks.gov.uk to discuss how we can assist you in applying.