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Job Description

Job Title: Reception/Admin Assistant - Family Hubs
Salary: £26,556 - £28,764 per annum
Grade: B
Contract Type: Fixed Term 18 months
Working Hours: 37 hours per week

About the Role

We are seeking a committed individual to join us in the East Locality Hubs as an Administrative/Reception Assistant to be first point of call for all visitors to the Family Hubs/Children’s Centre.

The post-holder will create a warm, welcoming and friendly atmosphere that will encourage families to use the Family Hubs/Children’s Centre and will provide information services in the 0-19 (up to 25 if SEND) wellbeing model and will undertake administrative duties as required.

The post holder may also be required to work in any locality.

What We Are Looking For

Key experience and skills required:

• Experience in clerical duties is essential and of working with families.
• Ability to use computer-based systems and a variety of computer packages including Microsoft Office and Management Information Systems that will provide a variety of statistics, reports, monitoring and data to meet requirements and needs where required.
• Effectively support all Family Hub staff to secure service excellence and work in a helpful and courteous manner.
• To be organised, an effective communicator and work as part of a team.
• Demonstrate resilience, flexibility and the ability to be responsive to the day to day needs of the service.
• To undertake admin duties as required by the Family Hub/Children’s Centre Manager and Family Hub/Children’s Centre Lead.
• To participate in relevant meetings/attend training as required and ensure Health and Safety requirements for the premises and staff are met in line with Thurrock Council Policies and Protocols.
• Valid UK driving licence and use of car to be able to travel to other localities as required.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

DBS Check: Basic Disclosure and Barring Service (DBS) check is required for this post.

Advert Closing Date

• Redeployment Only: 19th July 2026
• Internal & External: 2nd August 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Amanda Jerman/Lesa Philip

Email: ajerman@thurrock.gov.uk or llphilip@thurrock.gov.uk

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council