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Operational Support - Apprentice

Ashfield District Council is seeking an enthusiastic and motivated individual to join our Housing Repairs and Maintenance Team as an Operational Support Apprentice.

This is an exciting opportunity to gain valuable experience in a busy office environment. You will assist colleagues with a variety of administrative and operational support tasks, including processing correspondence, maintaining records, data entry, handling telephone and email enquiries, complaint handling, and providing general business support.

The successful candidate will receive support and training, enabling them to undertake a variety of office-based tasks while gaining a thorough understanding of housing repairs and maintenance services. This role is ideal for someone looking to begin a career in administration, customer service, or the social housing sector.

Working alongside experienced colleagues, you will develop practical workplace skills and build knowledge of how housing repair services are delivered to council properties across the district.

Training

As part of the apprenticeship, you will undertake a Level 3 Business Administration Apprenticeship with West Nottinghamshire College, alongside your on-the-job learning and development.

You must be able to attend all required college sessions and complete the apprenticeship requirements successfully.

The role will be based at Northern Depot, Station Road, Sutton in Ashfield and will consist of 37 hours per week over 5 days (Monday to Friday), with attendance at college as required.

The apprenticeship is expected to last 18 months, with up to 3 months for End Point Assessment (EPA).

It is essential for the successful candidate to have a good level of English, Maths and ICT. You will also need to demonstrate your communication skills, interpersonal skills and that you are able to work as a team.

Eligibility

This apprenticeship is designed for individuals looking to develop their skills and gain a recognised qualification. Applicants who already hold a Level 3 qualification in Business Administration (or an equivalent qualification or higher level) are not eligible and should not apply.

If you are interested, you will need to submit a CV and a separate supporting statement.

Applications will not be considered if both documents are not received.

Closing date: 2 August 2026

Interview date: 17 August 2026