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We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

St Helens Council are looking for an experienced and enthusiastic Clerical Officer to join this busy service.

You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action.

We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.

This role is fixed term until 31 March 2028, extension of contract subject to future funding.

Interested to Find Out More?

You are welcome to contact us for a chat before applying by emailing us at HousingAdviceOptions@sthelens.gov.uk .

Full Job Description & Person Specification Documents are included with this advert.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact recruitment@sthelens.gov.uk

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St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality

St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.