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An exciting opportunity has arisen to join our forward‑thinking and highly motivated Development Management Team as a Technical Business Support Officer. This is a key role within the service, where you will play a vital part in supporting the delivery of high‑quality planning and development management services that make a real difference to our communities.

We offer flexible hybrid working arrangements, access to a flexi‑time scheme, and a strong commitment to training and career development, ensuring you are supported to grow and succeed in your role.

As a valued member of the team, you will provide excellent business and customer support across a diverse range of services, including Planning, Ecology, Building Control, Built Heritage Conservation, and Highways Development Management. Your work will help ensure the delivery of professional, innovative, and customer‑focused services to a wide range of stakeholders.

The role is based in Telford, a vibrant and growing destination where people love to live, work, and enjoy life. Located in the heart of Shropshire, Telford is the gateway between the Midlands and Wales, offering a rich blend of heritage, natural beauty, and modern development. The borough boasts a thriving town centre and a stunning 450‑acre town park with extensive leisure facilities.

By joining the Development Management team, you will contribute directly to shaping creative, positive, and sustainable places—helping to build a safe environment that benefits both current residents and future generations.

About You

You will be expected to:

• Hold an NVQ Level 2 in Business Administration or an equivalent qualification.
• Have experience working with legislation, demonstrating excellent written and verbal communication skills, with the ability to explain policies, procedures, and decisions clearly and confidently
• Have proven experience of delivering essential front‑line customer services, handling enquiries via telephone, email, and face‑to‑face contact in a efficient, friendly, and professional service manner maintaining high standards of customer care at all times.
• Have experience of balancing priorities to deliver statutory services ensuring timescales are met.
• Have a good understanding and experience of IT systems used, including Outlook, Excel, Office and Word.
• Work as part of a dynamic and friendly team who are actively encouraged to engage in how we can deliver continual improvements and progress to our services.

What We Offer

• Generous annual leave (24–32 days) + 8 bank holidays + 1 concessionary day
• Flexible & hybrid working to support your lifestyle
• Local Government Pension Scheme
• Learning & development pathways to support your career progression.
• Employee benefits scheme with discounts on shopping, travel, and more
• Health & wellbeing support, including counselling and EAP
• Free on-site parking
• ️ A modern office in the heart of Telford Town Centre—surrounded by green space, leisure, and culture

At Telford & Wrekin Council, we’re proud of our inclusive culture and diverse workforce. We welcome applications from all backgrounds and communities

Please Note – Thankyou for your interest in this role, but please note that previous applicants for this role will not be considered at this time.

Initial Assessments will be held on Tuesday 4th August 2026 If you are shortlisted for an interview these will be held on Thursday 6th August 2026.

For further information please contact Katie Wilde – Katie.Wilde@telford.gov.uk

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.