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Administration Assistant (MASH)
Join our busy Multi Agency Safeguarding Hub as an Administrator to make a real difference at the first point of contact for Children’s Social Care.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This role includes an expectation to work from our Time Square office 3 days per week, alongside flexible working arrangements.
About you...
MASH Administration Assistants are the first point of contact between the public and Children’s Social Care. You will provide administrative support in our busy Multi Agency Safeguarding Hub. You will have excellent IT skills and the ability to input data accurately to tight deadlines. You will also have excellent general administrative, telephone and message recording skills. Conscientious, reliable, flexible and able to work as part of a team are key attributes to be successful in this role.
About the team...
This highly confidential role sits within Children’s Social Care and involves regular contact with colleagues across the department, partner agencies and members of the public. MASH (Multi-Agency Safeguarding Hub) is a fast-paced team and serves as the front door to Children’s Services and Early Help. It is the first point of contact for all potential safeguarding concerns relating to children, whether raised by families, members of the public, or professionals.Key responsibilities...
As a MASH Administration Assistant you will be responsible for:
- answering phone lines
- recording of information on electronic data bases
- processing of information
- being the first point of contact for Childrens Social Care
- any other administration related tasks
Our benefits...
- 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Paid employee volunteering scheme.
- Local government pension scheme, with life insurance cover.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support your health and wellbeing
- Inclusive and social working environment with a variety of staff networks and a sports and social club.
Find out more about all our benefits or see the candidate pack.
Our values
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Disability confident and inclusive recruitment
Bracknell Forest Council is proud to be an inclusive employer. This means that if you have made us aware on the application form that you have a disability, are an armed forces veteran or you are a care leaver, you will be guaranteed an interview if you meet the essential criteria outlined in the person specification.
Interview date
Interviews will be held on 13th August 2026.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an information discussion or to ask any questions about this role, please contact:
Matthew Robinson, Administration Manager on 01344358082.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.
Please note that this particular role does not meet the minimum requirements for sponsorship under current UK Visas and Immigration regulations. As such, we are unable to offer sponsorship for this position.
No agencies please.
Salary range
- £26,718 - £30,269 per year