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About the role

• To provide practical, personal and emotional care and support and to NNC customers who may have a range of different health and social care needs.

• To always be mindful of treating customers with kindness, respect and compassion, that helps foster a feeling of happiness and contentment for customers Whilst at Thackley Green.

• To ensure each customer experiences a service that meets their own personal needs and preferences, as set out in their care/support plan, and to refer any areas of concern to the supervisor.

• To work in such a way as that promotes the customers’ health and wellbeing, ensures dignity is preserved, supports independence and choice whilst maintaining safety and making sure any areas of concern are reported to the supervisor.

• To work with the customer to understand and contribute to assess their needs, e.g. risk, manual handling and use of low-level equipment.

• To contribute to individual care plans, record all activities and refer any issues of concern to the supervisor to ensure that the customer receives support and care appropriate to their needs.

• To safely operate a range of lifting and transporting equipment as necessary to help and support customers, reporting any faults with equipment to the supervisor in accordance with appropriate training, policies and procedures.

• To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, e.g. infection control.

• To comply with North Northamptonshire Councils Policies and Procedures, and any relevant legislative requirements.

• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

What will you be doing?

To provide high quality and flexible support and care to customers in a range of services to enable them to achieve a level of independence to their own abilities.

To provide a person-centred approach that meets each customer’s aspirations and abilities towards achieving their wellbeing, rights and choices.

About you

• Willingness and ability to complete NVQ Level 2 in Care within 2 years
• Knowledge of basic health, safety and hygiene standards
• Working within a team as well as individually
• Excellent verbal communication skills
• Ability to maintain straightforward, clear and concise records
• Able to positively represent the company to customers and their families
• Ability to focus on excellent customer service/drive for excellence
• Good planning and team-working skills
• Ability to display empathy, kindness, respect and compassion, and to build relationships with those we support and those around them
• Ability to work flexibly, e.g. evenings, weekends, Bank Holidays, to meet the needs of the service and its customers
• Awareness of sensitivity and discretion in all verbal and written information (Data Protection)

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)