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• Job_Profile_-__Customer_Service_Advisor

Customer Service Advisor

£25,989 - £28,142 (£17,560 - £19,014 pro rata) – Pay award pending

Part time – 25 hours a week

Fixed Term Contract – 10 months

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

This role is a Fixed Term Contract with a 10-month duration.

It’s part time, 25 hours a week – Monday to Friday 9.30am – 2.30pm.

You’ll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.

You will also be helping customers to access and pay for services via face to face, telephone and email customer channels.

Agile working will be considered when fully trained.

About you

If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.

You’ll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.

Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided.

You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently.

We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

Benefits

• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) – Pro rata
• Generous Local Government Pension Scheme
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more