Income Manager
We have an exciting opportunity for an experienced and motivated Income Manager to lead our Income team. This role offers a rare opportunity to take forward a well-established and respected team, as our current postholder retires after a long and valued contribution.
This is a crucial role within social housing management, responsible for ensuring the effective collection of rental income, minimising arrears, and supporting residents to sustain their tenancies. You will lead a dedicated team delivering a customer focused, proactive service that balances enforcement with support, helping to protect both our tenants and the Council’s Housing Revenue Account.
In this role, you will be responsible for:
- Leading and developing the Income team to deliver a high quality, customer focused service
- Driving the maximisation of rental income and minimisation of arrears through effective prevention, intervention and enforcement
- Overseeing all aspects of income recovery, including court action and eviction processes where required
- Supporting tenants to sustain their tenancies through financial inclusion and early intervention approaches
- Monitoring performance, managing risk, and ensuring continuous improvement
- Working collaboratively with internal teams, partners, and stakeholders to deliver positive outcomes for tenants
We are looking for a confident and experienced housing professional who brings strong leadership, expertise, and a commitment to excellent service delivery.
You will have:
- Proven experience of managing an income recovery function within a social housing environment
- A strong track record of delivering customer focused services and improving performance
- Experience of managing, motivating and developing teams, including through change
- The ability to work on your own initiative, manage competing priorities and take ownership of complex issues
- Excellent communication and influencing skills, with the ability to build effective relationships across teams and with partners
Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.
An Enhanced DBS check is required for this post.
In addition, we offer a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme(LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: Monday-Friday
Contract: Permanent
Salary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
More Information:
Please go to www.cambridge.gov.uk where you can view all our pages, including, Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead on Anna.Hill@cambridge.gov.uk or 01223 458312.
Interview dates: 17 & 21 August 2026
Application Process:
To be considered for this role, click ‘Apply Online’ and submit an application.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Salary range
- £47,181 - £52,413 per year