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The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.&nbsp;&nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. &nbsp;
About the role&nbsp;
Your role will be varied, and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging.&nbsp;&nbsp;
You will be required to:&nbsp;&nbsp;
<ul>
<li>
Provide excellent customer service by giving accurate and up to date advice&nbsp;
</li>
</ul>
<ul>
<li>
Understand the needs of customers and handling difficult situations in a sensitive way&nbsp;
</li>
</ul>
<ul>
<li>
Use several systems to input and extract information, so experience of using a variety of computer packages is desirable&nbsp;
</li>
</ul>
About you&nbsp;
<ul>
<li>
You must have experience of working in a Call Centre environment and working as part of a team to provide the best possible customer service.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
You will have good communication skills and have the ability to deal with a broad range of customer enquiries.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
You will have a high degree of self-motivation and initiative and fit comfortably in a fast-paced and busy Customer Fulfilment Centre.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience of using a variety of computer packages in order to extract and input customer and other information&nbsp;
</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.&nbsp;&nbsp;
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:&nbsp;
Work Together as one team- work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency- show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious- be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading- maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp;
A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave&nbsp;
</li>
</ul>
<ul>
<li>
A wide range of flexible working opportunities &nbsp;
</li>
</ul>
<ul>
<li>
Modern working environment at the Civic Offices in the heart of Reading&nbsp;
</li>
</ul>
<ul>
<li>
<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension Scheme</a>(LGPS)&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees&nbsp;
</li>
</ul>
<ul>
<li>
Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work&nbsp;
</li>
</ul>
<ul>
<li>
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax&nbsp;
</li>
</ul>
For more information on this position please contact Ben Shiell, Customer Fulfilment Centre Group Leader at <a href="mailto:Ben.Shiell@reading.gov.uk" target="_blank">Ben.Shiell@reading.gov.uk</a>&nbsp;
Closing Date:Sunday 6th November 2025&nbsp;
Interview Date:&nbsp; To be confirmed&nbsp;

Reading Borough Council

Customer Fulfilment Centre Advisor

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>We’re seeking a proactive and collaborative individual to join our Transport &amp; Highways service as a Business Development Officer, playing a key role in driving continuous improvement and strengthening customer and performance management across the service.In this role, you’ll work closely with internal teams and external partners to develop and refine procedures, monitor service indicators, and ensure that customer enquiries and complaints are responded to promptly, professionally, and with a focus on resolution and learning. You’ll help ensure that every interaction with our service is an opportunity to improve outcomes and build trust with our communities.You’ll be responsible for producing performance reports, analysing customer feedback, and identifying trends that inform service improvements. Your work will help ensure that service standards are met and exceeded, and that customer experiences are consistently positive and valued.Building strong relationships with contractors, councils, and stakeholders is central to the role, as is contributing to the council’s wider customer strategy. You’ll also support cross-service initiatives, promote a culture of continuous improvement, and provide professional advice to a range of partners including Members, MPs, and local stakeholders.This is a dynamic and customer-focused role, ideal for someone with excellent communication skills, a proactive mindset, and a genuine passion for service development and public engagement.<h2>Additional information</h2>You’ll be someone who thrives in a dynamic environment and takes pride in making a real difference through your work. Ideally, you’ll have experience delivering excellent customer service and understand the importance of clear, timely, and empathetic communication. You’ll be confident responding to customer enquiries and concerns, ensuring that feedback is acknowledged and used to drive meaningful improvements.With a curious mindset and a keen eye for detail, you’ll be able to spot patterns in data and translate insights into action. Whether you're resolving customer issues, supporting service development, or working with partners to improve processes, you’ll be comfortable engaging with a wide range of people and managing competing priorities.If you enjoy variety, problem-solving, and being part of a team that’s committed to putting customers at the centre of service delivery, this role will suit you perfectly.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Business Improvement Officer

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our team. If you have a passion for helping others, possess the skills necessary to deliver outstanding customer service, are ready to take on this rewarding&nbsp;challenge and contribute to our mission of providing exceptional waste and recycling services we would love to hear from you! Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. Responsibilities include providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally.
The successful applicant will be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience. The post holder will possess the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
Members of the customer and business support team will support with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
At Chelmsford City Council we value our employees and offer a supportive work environment. Applicants will have the opportunity to make a positive impact in your community while developing your skills and career. We provide comprehensive training and ongoing professional development to help you succeed in your role.
Interviews are currently scheduled for the 19th November 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0016/Customer_Service__Advisor_JD_0925.pdf" target="_blank">Customer_Service__Advisor_JD_0925</a></li>
</ul>

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.
Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.
If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>&nbsp;



We are looking for an enthusiastic and confident Customer Service Advisors to join our fantastic Customer Services Team at Rutland County Council.&nbsp; This is a chance to make a positive difference to how we deliver effective customer services to our Rutland community.&nbsp; As a unitary council we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customer’s experience.
About you…
<ul>
<li>Experience in a similar Customer Service Advisor role delivering a “one-stop” service</li>
<li>Confident, and adaptable with excellent interpersonal and communication skills</li>
<li>Able to act with diplomacy and tact at all levels and be discreet with confidential information</li>
<li>Able to deal with challenging situations whilst remaining calm and professional</li>
<li>Solution focused, able to resolve queries and deliver positive outcomes for customers</li>
</ul>
About the role…
As a Customer Service Advisor, you will be responsible for:
<ul>
<li>To act as the first point of contact for customers via phone, online and face to face interactions</li>
<li>To take responsibility for resolving customer enquiries in professional efficient and sensitive manner</li>
<li>To record and maintain customer contact information accurately and in line with the available technology and processes</li>
<li>To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries</li>
</ul>
Not everyone can deliver effective customer services, however this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.
The Customer Service Advisor interviews will be held on 13 November 2025.&nbsp; Please be advised this could be subject to change, in which case we will give appropriate notice.
Our offer to you:
We offer work that makes a difference to people’s lives, a safe working environment; structured salary reviews; generous annual leave entitlement plus 8 days paid bank holidays; local government pension scheme; occupational health service and flexible working policies to enable you to balance work and home commitments.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Lizzy Dungworth, Customer Experience Manager on 01572 758241or at <a href="mailto:edungworth@rutland.gov.uk" target="_blank">edungworth@rutland.gov.uk</a>
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies.&nbsp; If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set-up process.&nbsp;&nbsp; Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.&nbsp; Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.

Rutland County Council

Customer Service Advisors x2

We are recruiting a Customer Service Centre Advisor at Caerphilly County Borough Council. Working hours: 37 Contract Type: Full Time, Fixed Term for 12 months Location: Agile WorkingTeam: Service Improvement and Partnerships This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £26,403 - £28,142 and offer access to training and development opportunities. Provide exceptional customer service across the Council’s Customer Service access channels, serving as an advocate for the customer.Thrive in a dynamic and fast-paced Customer Service Centre contributing to its ongoing growth and success.Efficiently handle a broad range of service requests by consulting with various Council departments on behalf of customers.Proactively manage the life cycle of service requests ensuring timely resolution and clear, consistent feedback to customers.Resolve customer enquiries at first point of contact wherever possible, ensuring a positive and efficient experience.Home based post in accordance with the Council’s Agile Working Policy. The team attend the Council offices when asked to do so for meetings, specific tasks, supervision and appraisals.For the role, we ask that you have: <ul><li>A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales. For example, GCSE’s Grade A*-C, NVQ Level 2 Customer Services.</li><li>Effective verbal and written communication skills.</li><li>Experience of working in a customer service or call centre environment.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email <a href="mailto:jonesm4@caerphilly.gov.uk" target="_blank">jonesm4@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This role requires a basic check with the Disclosure and Barring Service.





<ul></ul>

Caerphilly County Borough Council

Customer Service Centre Advisor

We are recruiting an Attendant at Caerphilly County Borough Council. Working hours: 20.4 Contract Type: Part Time, Permanent Location: Newbridge Leisure Centre Team: Sport and Leisure Services This position offers an excellent opportunity to become part of our team and provide support across the organization. We pay an attractive salary of £14,105 - £14,329 and offer access to training and development opportunities. An exciting opportunity exists for dynamic and confident individuals to become part of the leisure attendant team of Caerphilly County Borough Council Leisure Services.This post will include evening and weekend work at one or more of CCBC’s Leisure facilities. These hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below.The successful candidates will play a key role in ensuring the smooth operation of leisure centre daily life.Key functions of the role include:<ul><li>Lifeguarding of a busy swimming pool.</li><li>Off pool activities including hall change overs and equipment set up.</li><li>Completing of cleaning duties and checklists.</li><li>Attendance at monthly staff training sessions.</li></ul>Applicants are required to have an up-to-date Level 2 Award in Pool Lifeguarding as well as a valid First Aid at Work qualification.For the role, we ask that you have: <ul><li>Good communication.</li><li>The ability to work as part of a team.</li><li>Experience of working in customer focused environments.</li></ul>-We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lydia English on 01495 248100 or email <a href="mailto:englil@caerphilly.gov.uk" target="_blank">englil@caerphilly.gov.uk</a> / John Munkley on 01495 248100 or email <a href="mailto:munkj@caerphilly.gov.uk" target="_blank">munkj@caerphilly.gov.uk</a>. Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include an enhanced check with the Disclosure and Barring Service.





<ul></ul>

Attendant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9848/Cleansing_Service_Project_Advisor.docx" target="_blank">Cleansing_Service_Project_Advisor</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
To respond to Cleansing Waste enquiries from customers, both internal and external, through a variety of service delivery channels, resolving these at the first point of contact where possible and ensuring the highest standards of customer care are provided.
For more information about joining the Cleansing Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
Please note that this role is offered on a 12 month fixed term contract.&nbsp;
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment&nbsp;without attention to ethnicity, religion, sexual orientation, gender identity, family or parental&nbsp;status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact People Services, regarding alternative ways to apply.
CLOSING DATE: 7 November 23:59pm
Interviews are scheduled to take place week commencing 17 November

Arun District Council

Cleansing Service Project Advisor

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.&nbsp; We are usually the first port of call for customer enquiries across the council.&nbsp; Our fast-paced telephone teams deal with thousands of calls and emails a week,&nbsp;we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams&nbsp;who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.
Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? Customer Services Advisor Level 1 – Full Time PermanentJoin our vibrant Customer Services team and be part of the heartbeat of our organisation! We're recruiting for multiple exciting roles where you'll be the first point of contact for making a real difference in people's day. With supportive teams, flexible shifts between 8:30 and 17:00, and plenty of opportunities to grow your skills, there’s never been a better time to step into a fast-paced and rewarding environment. Ready to make your mark? We want to hear from you!We have full-time permanent positions availableGeneral Enquiries&nbsp;: You will be answering customer enquiries, raising service requests for council departments, completing applications, and sign-posting as appropriate. Customer Services is the face of the council and you will be the first port of call for a broad range of enquiries from customers wanting to book a civil ceremony to those wanting to report fly-tipping.You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.Closing date is 07/11/25. &nbsp;Assessments will consist of a competency-based interview and a work-based role-play exercise. Interviews will take place week commencing 24/11/25. If you aren’t sure or have some questions, we’d be happy to talk to you, call Mandy on 02476977277 &nbsp;or Lauren on and 02476977542 during office hours for an informal conversation about the role.We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016.  We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.Who are we looking for? <ul>
<li>Care about delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Ability to deliver in a fast-paced environment</li>
<li>Ability to respond to change positively</li>
<li>To Be Flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Customer Services Advisor Level 1

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Sutton Customer Experience service and Kingston’s Contact Centre are the main point of contact for anyone seeking information, advice, or support with council services. Each council’s team is multi-skilled and staff have experience across a range of service areas, often supporting residents with complex needs. Both teams have a positive and supportive culture, and are often at the forefront of trialling new ways of working to improve council services for residents.About the Role and Our Ideal CandidateThe Digital Change Lead for Customer Service will set the strategic direction of travel in the Customer Services teams.&nbsp; In this role you will:<ul><li>Lead service and performance improvement by measuring performance, identifying opportunities for change and creating a culture of continuous improvement.</li><li>Lead delivery and change management by setting change initiatives and coordinating the work to achieve your objectives.</li><li>Own customer service systems and strategy by gaining expertise in our processes and technology so you can set the long term direction.</li><li>Lead relationships with customers and partners by creating a collaborative, open culture that engages stakeholders from across the councils and our partners.</li><li>Own your corporate responsibilities by meeting governance and policy expectations from business continuity to corporate participation.</li></ul>About you We are looking for someone who has a successful track record in delivering transformational change by working with people, processes and technology. You will bring energy and enthusiasm for change to the role, and use your initiative to lead the work. You’ll enjoy building relationships and cross-functional teams around you to support your goals.You’ll have experience of managing people, setting culture and behaviours, process improvement, and leading the adoption of technology.&nbsp; You want to use qualitative and quantitative data to identify improvement opportunities and monitor the impact of your work.You’ll be comfortable working with external partners and suppliers to ensure we get the best value from their services.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





<ul></ul>

Royal Borough of Kingston Upon Thames

Digital Change Lead - Customer Service

We have an exciting opportunity within our busy Customer Service team. We are currently seeking 3 full-time and 1 part-time enthusiastic and highly motivated people to join us as a Customer Service Advisor, our office working hours are Monday-Thursday 8.30-5pm and Friday 8.30am-4.30pm We are looking for individuals who have excellent communicators at all levels. The ideal candidates will be professional and have a positive attitude, have experience of dealing with customers and be able to work under pressure. Ideally, the candidates will have extensive computer experience (although some training will be given). They will need to demonstrate that they can provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Charter and ensure that a positive image of the Council is conveyed at all times.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





<ul></ul>

Uttlesford District Council (Essex)

Customer Service Advisors

London Borough of Sutton

<ul></ul>

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...
We are now recruiting Out of Hours Call Handlers in to our Contact Centre Out of Hours service. This dynamic position involves providing direct support by managing customer calls, addressing challenging emergencies, and handling administrative tasks. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!
The current available positions and shift patterns are:
<ul>
<li>Post A – 1 x 15-hour post 5pm-10pm Sunday, Monday Tuesday</li>
<li>Post B – 1 x 20-hour post 5pm-10pm Wednesday, Thursday Friday, Saturday</li>
<li>Post C – 1 x 15-hour post 9am-5pm Saturday and Sunday</li>
</ul>
You’ll have the opportunity to work from home for all of these posts.
Successful candidates will be part of our Contact Centre, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.
There has never been a better time to join us, especially as we are implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.
Interviews will be held on 17th November 2025.
Should you have any questions or need more information about these new opportunities, please don’t hesitate to contact Tara Goldsbrough <a href="mailto:TaraGoldsbrough@barnsley.gov.uk" target="_blank">TaraGoldsbrough@barnsley.gov.uk</a>
A little bit about us
Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.
Within the Technology and Innovation department, we’re building on our commitment to transform how the organisation works by finding new ways to adapt business processes and IT services, helping all to embrace new ways of working.
To join us you’ll need 4 GCSE’s (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the ability to remain calm under pressure whilst critically analysing situations to make appropriate decisions, in line with agreed processes and procedures. &nbsp;In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.
Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that is training to be a leader or learning flexibly online.&nbsp;

Out of Hours Call Handler

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9692/P2419_Customer_Delivery_Assistant.pdf" target="_blank">P2419_Customer_Delivery_Assistant</a></li>
</ul>





Customer Delivery Assistant
£14,665 to £15,605 inclusive annual salary + up to 19.7% employer pension contribution.&nbsp; 
12-month, fixed term contract, Part-time (20 hours pw)
Flexible working options (including hybrid)
Job Ref: P2419
About the role
This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.
About you
We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.
We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.&nbsp;
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas.&nbsp;Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is <a href="https://www.enjoystalbans.com/" target="_blank">a great place to live and work</a>.
In addition to working within a great team and a comprehensive salary you will have access to:
<ul>
<li>26.5 days annual leave + bank holidays (pro rata for part-time),&nbsp;(based on a standard 37 hour/5-day week working pattern)</li>
<li>Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions</li>
<li>Flexible working options</li>
<li>Staff Parking Permit</li>
<li>Reimbursement of professional fees</li>
<li>Comprehensive development and training</li>
<li>Discounted membership at selected local sports and fitness centres</li>
<li>Access to discounts and benefits via online platform</li>
</ul>
This post is subject to a Basic Disclosure Check.
For an informal discussion, please contact Howard Hebington, Deputy Customer Delivery Team Leader <a href="mailto:howard.hebington@stalbans.gov.uk" target="_blank">howard.hebington@stalbans.gov.uk</a>
&nbsp;A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants.&nbsp;The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.&nbsp;
For full details and to learn more about us visit <a href="mailto:Jobs%20and%20Careers" target="_blank">Jobs and Careers</a> or email <a href="mailto:recruitment@stalbans.gov.uk" target="_blank">recruitment@stalbans.gov.uk</a> or telephone (01727) 819251 stating your details and the post reference number.

Customer Delivery Assistant

About the roleNorth Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International PoolWe have an opportunity for two part leisure customer advisors. One contract being 24.25 hours per week -Monday - 14.00-20.00Thursday - 9.00-16.00Friday - 15.00-19.00Saturday - 7.45-15.00 The other contract being 19.25 hours per week - Tuesday - 16.00-22.00Wednesday 16.00-22.00Saturday - 9.00-16.15What will you be doing?<h4>Main Duties and Responsibilities :</h4>(This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list)<ul><li>To develop and maintain an in depth knowledge of the range of services provided by culture and leisure. </li></ul><ul><li>Operating the admissions system in accordance with laid down procedures in respect of –</li></ul><ul><li>Adding new members and required subscriptions. </li><li>Modifying / Updating member records. </li><li>Taking / Confirming bookings for individual activities, courts, classes, courses and holiday activities. </li><li>Answering the telephone and general enquiries as stipulated under facility procedures. </li></ul><ul><li>To use exceptional customer service skills to provide an efficient and friendly service to customers across al communication channels. </li></ul><ul><li>Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities. </li></ul><ul><li>To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports. </li></ul>About youWe need you to - <ul><li>Deliver excellent customer care </li><li>Undertake receptionist duties</li><li>Ensure high levels of cleanliness and excellent health and safety standards</li><li>Be a team player and effective communicator</li><li>Support our varied program of activities and sessions</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





<ul></ul>

North Northamptonshire Council

Customer Leisure Advisor

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. &nbsp;We are usually the first port of call for customer enquiries across the council. &nbsp;Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:<ul>
<li>Open and fair: We are fair, open, and transparent.</li>
<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
<li>Engage and empower: We talk and listen to others, working together as one.</li>
<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>What is the job role? Digital Print and Mail Assistant – Part Time PermanentWorking Pattern - Wednesday to Friday 8:00 - 16:30Are you a team player with a commitment to providing excellent customer service?Do you have an eye for detail and a full driving licence?Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including, high volume and high-quality print services, scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail around the city.You will be predominantly be working within our Printing Team, this involves:<ul>
<li>Preparing and finishing documents, including binding, laminating, folding, and booklet-making&nbsp;</li>
<li>Managing print jobs from start to finish, ensuring accuracy and quality control</li>
<li>Operating high-volume digital printers to produce a wide range of printed materials</li>
<li>Supporting ad-hoc printing requests from internal departments&nbsp;</li>
<li>Handling confidential documents in line with data protection policies</li>
<li>Supporting colleagues with urgent or large-scale print tasks, often requiring teamwork and coordination</li>
</ul>In addition, you may be asked to assist other sections in line with business demand.You will ideally have:· A full, valid UK driving licence is desirable&nbsp;· Good customer service skills for interaction with internal and external customers· Be able to work as part of a team and deliver against deadlines.Training will be provided but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call&nbsp;Sam&nbsp;on&nbsp;02476972866&nbsp;for an informal discussion&nbsp;about the role.Closing date is midnight 5th November&nbsp;2025. Successful applicants will then be invited to an assessment. Assessments will consist of a competency-based interview and a work-based exercise.&nbsp;Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? <ul>
<li>Care about delivering an excellent service to every internal and external customer</li>
<li>Excellent communication skills, confident in face to face, telephone and written activity</li>
<li>Ability to support a diverse customer base</li>
<li>Ability to deliver in a fast-paced environment</li>
<li>Ability to respond to change positively</li>
<li>To Be Flexible to the needs of the service</li>
<li>Good IT skills</li>
<li>An understanding of the range of services provided by the council.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s):About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Digital Print and Mail Assistant

<ul></ul>

Please apply online via the link provided.




<h2>Job description</h2>
<h3>Contract terms</h3>
Starting salary: HC2 (£83,345 – £98,346) Work location: Wood Green Customer Service Centre, 187-197A High Road, Wood Green, N22 6XD Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 16th November 2025 at 23:59 Expected interview date: W/c 1st December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.&nbsp;
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.&nbsp;
<h3>About the role</h3>
In this role, you will provide both strategic and operational leadership for our customer-facing services, with a focus on driving transformation and continuous improvement. Leading a large, multi-site team across phone, face-to-face, social media, and digital channels, you’ll ensure every resident receives the right support, first time. You’ll be responsible for shaping and delivering a new operating model and brand for Customer Services, overseeing change initiatives and digital transformation to empower residents and promote self-service. The role involves building strong partnerships across the council to design effective customer journeys, using data and performance metrics to drive service excellence, and championing accessibility and inclusion. You will also manage budgets, contracts, and resources to ensure efficient, high-quality service delivery. Being physically present at the frontline of service delivery is key, and so a minimum of three days a week on site is a must.&nbsp;
<h3>About the team</h3>
In this role, you will report directly to the Delivery Director for Tackling Inequality and will have three direct reports: two Operations Managers—one overseeing face-to-face service delivery and the other responsible for telephony and processing—and a Business Change Manager. You will work closely with both internal and external stakeholders, gaining significant exposure across the organisation.
<h3>About you</h3>
We’re looking for a visionary leader with a passion for delivering the best possible customer experiences. You’ll bring substantial experience in managing large, complex, customer-facing operations, and have a proven ability to lead, motivate, and develop high-performing teams. You’re data-driven and analytical, with the skills to translate insight into meaningful action. With a strong track record of driving change, innovation, and efficiency—particularly through digital transformation—you’re a confident communicator and collaborative partner. Above all, you’re committed to equality, diversity, and ensuring residents remain at the heart of everything we do. You may not have direct local government experience, but you need to understand how councils work, and our social, economic and political drivers.&nbsp;
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.&nbsp;&nbsp;&nbsp;
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  &nbsp; &nbsp; Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk.</a>
If you would like an informal chat about the role with the Delivery Director for Tackling Inequality before you apply, please email&nbsp;<a href="mailto:angela.moukouta@haringey.gov.uk" target="_blank">angela.moukouta@haringey.gov.uk</a>&nbsp;to arrange.&nbsp;

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=527437&amp;ptId=12550" target="_blank">SM186 Head of Customer Experience &amp; Resident Support_01.10.2025_v1_Accs 1.pdf</a></li>
</ul>

Head of Customer Experience & Resident Support

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9405/M439_Customer_Service_Advisor.pdf" target="_blank">M439_Customer_Service_Advisor</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!
We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for 2 Part Time Customer Advisors
(Hours 9am - 4pm including a 30 minutes break)
<ul>
<li>The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.</li>
<li>This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.&nbsp;&nbsp;</li>
<li>Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.&nbsp;</li>
</ul>

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The benefits of working with CBC:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between (5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.</li>
<li>Most services are closed over Christmas.</li>
<li>Opportunities for professional development linked to many roles.</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
About the Council 
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in.
Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp;
It is a diverse community thanks to its student population and cultures from around the world.
Previous Applicants need not apply.
For further information please email.
<a href="mailto:yasmin.tarrant@charnwood.gov.uk" target="_blank">yasmin.tarrant@charnwood.gov.uk</a> or <a href="mailto:rachel.faulkner@charnwood.gov.uk" target="_blank">rachel.faulkner@charnwood.gov.uk</a>

Charnwood Borough Council

Customer Advisor M439

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8930/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8931/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8932/BUS0272G_-_Service_Support_Officer_JRD_FINAL.pdf" target="_blank">BUS0272G_-_Service_Support_Officer_JRD_FINAL</a></li>
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Please apply online by clicking the link below



There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Service Support Officer
About the role:
As a Service Support Officer, you will be at the heart of our customer experience. You will join a team of 10, delivering efficient and effective customer services to thousands of customers who use our Highways and Road Networks daily, making sure they have safe, reliable journeys.
Based at Mallory Buildings, Birkenhead, you will be helping us respond to approximately 2,000 enquires per month both from Wirral residents and Councillors.
About the Candidate:
We would like to hear from you if you have experience of dealing witha wide range of queries which maybe by an email, phone call or a letter, you will be providing the help or information our customers need in a timely and effective way.
You will also learn how to deal with and respond appropriately to customer queries and complaints and provide accurate, real-time information on issues to our residents, partner organisations and colleagues.
As well as gaining real life experience in a challenging and rewarding role you will learn how we manage customer service delivery and performance and how we work with Councillors, suppliers and contractors.
Interviews to be held week commencing 17th November 2025.
Should you wish to discuss this vacancy informally, please contact Jane Hodkiss - <a href="mailto:janehodgkiss@wirral.gov.uk" target="_blank">janehodgkiss@wirral.gov.uk</a>
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration.&nbsp; Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.&nbsp; Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Wirral Metropolitan Borough Council

Service Support Officer

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Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Service Supervisor
Do you want the opportunity to be part of something great? Do you&nbsp;have a burning desire to help a team thrive,&nbsp;grow&nbsp;and reach new heights?&nbsp;Is your passion providing customers with exceptional customer service that leave them delighted? If you answered yes, then we have an exciting opportunity that is tailor-made for you.&nbsp;
We are recruiting for a Customer Services Supervisor position in our dynamic and fast-paced&nbsp;24/7 Contact Centre.&nbsp;This role involves&nbsp;providing daily&nbsp;management,&nbsp;support&nbsp;and direction to one of our Customer Service Advisor teams.&nbsp;&nbsp;
We are seeking an individual with drive, a positive&nbsp;outlook&nbsp;and the ability to manage performance effectively and achieve results. This role&nbsp;will guide and support Customer Service Advisors in&nbsp;meeting&nbsp;agreed quality and performance targets, as well as exceeding customer satisfaction levels.&nbsp;
A little bit about us&nbsp;
Now more than ever, our work is making a difference.&nbsp;It’s&nbsp;time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.&nbsp;
To join us,&nbsp;you’ll&nbsp;need either a relevant Level 4 qualification or extensive equivalent experience, leadership or management training, experience of effectively managing a team and knowledge of multi-channel customer service delivery. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are&nbsp;outlined in our&nbsp;<a href="https://www.barnsley.gov.uk/services/jobs/just4you/" target="_blank">Just4You</a>&nbsp;package. This role benefits from our hybrid and flexible working arrangements, with a requirement for the team of Customer Service Supervisors to provide Advisor support between 7am-7pm Monday to Friday (although this can be remote support) and is part of an out of hours management stand by rota (usually 1 week in 5), which attracts additional pay.&nbsp;
Here in&nbsp;Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure&nbsp;we’ll&nbsp;do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So,&nbsp;we’ve&nbsp;created a development process that lets you grow in the way that suits you - whether&nbsp;that’s&nbsp;training to be a leader or learning flexibly online.&nbsp;That’s&nbsp;one of the reasons why&nbsp;you’ll&nbsp;find your career here inspiring and rewarding.
Interviews will be taking place&nbsp;on Monday 3rd&nbsp;and Tuesday 4th&nbsp;November.&nbsp;
Should you have any questions or to arrange an informal discussion about the role please e-mail our Operations Manager Tara Goldsbrough.&nbsp;(<a href="mailto:TaraGoldsbrough@barnsley.gov.uk" target="_blank">TaraGoldsbrough@barnsley.gov.uk</a>)&nbsp;

Customer Service Supervisor

Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a><a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informall discussion about the role please contact Liesl York, Deputy Customer Service Operation Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Customer Service Advisor

As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:Handling online/email requests, officer enquiries, and contractor communicationsUpdating customer records and ensuring accurate data managementTaking incoming calls and service requests with professionalism and careRaising and prioritising repair jobs while meeting KPIs and service standardsSupporting invoicing and customer satisfaction surveys For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:Being a confident communicator with strong written and verbal skills Skilled in multitasking and managing competing priorities Proficient in Microsoft Office and IT systems Having the ability to work independently and collaboratively within a team Previous experience in an administrative or customer service roleAt Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development. Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Debbie Phillips on 01233 330596When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Customer Services Agent - Repairs

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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East Hertfordshire District Council

Casual Welcome Team Member

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
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Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
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<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
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This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

23 Customer Service Jobs in United Kingdom