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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4839/JD_Customer_Services_Manager_2025.pdf" target="_blank">JD_Customer_Services_Manager_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
We’re looking for an inspiring Customer Services Manager to join our dynamic organisation and play a pivotal role in shaping the future of customer service across the Liverpool City Region Combined Authority (LCRCA).
As Customer Services Manager, you’ll oversee the day-to-day management and development of our customer service function, including our busy contact centre, comments team, and other administrative customer services. You’ll set clear targets, drive continuous improvement, and ensure every customer interaction meets the highest standards - whether by phone, email, webform, or social media.
You’ll lead and motivate a talented team, championing a culture of excellence, wellbeing, and inclusivity. Your leadership will help us deliver a seamless, joined-up experience for everyone who needs our support.
 What You’ll Do:
<ul>
<li>•Lead a high-volume, multi-channel customer contact service (telephony, digital, social media, complaints, and back-office functions)</li>
<li>•Develop and deliver a customer experience strategy that puts customers at the heart of everything we do</li>
<li>•Use data, customer insight, and feedback to drive service improvements and accessibility</li>
<li>•Proactively set, monitor, and publish service level agreements (SLAs) across all customer channels - taking decisive action to address gaps and ensure every touchpoint consistently meets our published standards.</li>
<li>•Inspire, develop, and support your team, promoting wellbeing and continuous learning</li>
<li>•Oversee resource planning, performance management, and service delivery across multiple sites</li>
<li>•Embed digital innovation and champion new technologies to enhance customer service</li>
<li>•Ensure compliance with relevant legislation and standards (GDPR, PCI DSS, BACS, health &amp; safety)</li>
<li>•Promote equality, diversity, and inclusion in all aspects of service and employment</li>
<li>•Build strong relationships with internal teams and external partners to support service delivery</li>
</ul>
About the person
You’re an experienced customer service leader with a passion for people and process improvement. You thrive in fast-paced environments, are digitally savvy, and have a proven track record of managing multi-channel contact centres. You’re a natural motivator, able to inspire teams and drive positive change.
 Essential Skills &amp; Experience:
<ul>
<li>•Previous experience in a customer service environment, ideally managing a multi-channel contact centre</li>
<li>•Strong understanding of digital customer delivery solutions (social media, live web chat, automated assistance)</li>
<li>•Excellent communication, organisational, and team-working skills</li>
<li>•Ability to motivate and develop staff in a challenging, customer-facing environment</li>
<li>•Experience managing resources across multiple sites and remote locations</li>
<li>•Knowledge of GDPR, data protection, and industry compliance standards</li>
<li>•Commitment to equality, diversity, and inclusion </li>
</ul>
Desirable:
<ul>
<li>•Working towards or holding a Level 5 Management Professional Qualification</li>
<li>•Experience applying health &amp; safety, environmental, and quality management practices </li>
</ul>
Why Join Us?
<ul>
<li>•Be part of a forward-thinking organisation committed to making a real difference for our communities</li>
<li>•Lead a passionate team and shape the future of customer service in the Liverpool City Region</li>
<li>•Enjoy a supportive, inclusive, and flexible working environment</li>
<li>•Access to ongoing learning and development opportunities</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. 
The information you provide in your application will be used for shortlisting. 
1) Previous experience working in a Customer Service environment or customer focussed multi-channel Contact Centre: Demonstrated leadership in a fast-paced, multi-channel customer service environment, consistently delivering high-quality service and driving improvements across all customer touchpoints.
2) Managing and motivating multidiscipline teams across different site locations, including remote working: Proven ability to lead, motivate, and develop diverse teams across multiple locations—ensuring strong performance, engagement, and seamless service delivery regardless of work setting.
3) Experience and knowledge of digital based customer delivery solutions including social media, live web chat and automated virtual assistance: Led the implementation and optimisation of digital customer service solutions, leveraging technology such as social media, live chat, and virtual assistants to enhance accessibility and customer satisfaction.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
 Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Services Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4320/MCSO_Deckhand_Job_Description.pdf" target="_blank">MCSO_Deckhand_Job_Description</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



This Role Is About People Not Past Experience
Mersey Ferries is part of the Liverpool City Region’s identity, with a history stretching back more than 800 years. Today, we’re looking firmly to the future — including the arrival of our brand-new vessel, the Royal Daffodil, in 2026.
We are now recruting for a 12 month fixed term vacancy.
We want to hear from people who may never have considered working on the water before.
<ul>
<li>•You don’t need maritime experience.</li>
<li>•You don’t need technical knowledge.</li>
</ul>
What matters to us is your attitude, approach and willingness to learn.
We particularly welcome applications from women, who are currently under-represented in maritime roles.
 Who This Role Is For
This role could be right for you if you:
<ul>
<li>•Enjoy helping people and making them feel welcome</li>
<li>•Like being part of a supportive, close-knit team</li>
<li>•Are comfortable in an active role where no two days are the same</li>
<li>•Can stay calm, friendly and professional in different situations</li>
<li>•Are open to learning new skills in a unique environment</li>
</ul>
You do not need to have worked outdoors, on boats, or in transport before — we will train and support you fully.
 What We’ll Teach You
When you join us, you’ll receive structured, paid training in:
<ul>
<li>•Maritime safety and emergency procedures</li>
<li>•Deck operations and passenger care</li>
<li>•Working confidently and safely on board</li>
</ul>
You’ll be supported by experienced colleagues and never expected to “just know” how things work.
&nbsp; A Workplace Where You Belong
We know people do their best work when they feel supported.
At interview, we’re happy to talk openly about:
<ul>
<li>Training and development</li>
<li>Shift patterns and flexibility</li>
<li>Caring or family responsibilities</li>
<li>How we support wellbeing at work</li>
</ul>
We want you to feel confident that Mersey Ferries is a place where you can thrive. 
Why Join Mersey Ferries?
<ul>
<li>•A welcoming, inclusive team</li>
<li>•A rare chance to work on an iconic service entering a new era</li>
<li>•Clear training and progression opportunities</li>
<li>•Strong support from the Liverpool City Region Combined Authority</li>
</ul>

Open Day 
We’re holding an open day at Pier Head Ferry Terminal on Saturday 10 January from 11:00am.
Come along to meet the team, ask questions, and find out what the roles are really like. There is no pressure and no requirement to apply on the day; it’s simply a chance to chat and learn more.
In the meantime, please do not hesitate to get in touch or come down and have a look around. 
If you believe you match the job description and share our values, please click the link to apply.
When completing your application, please provide clear examples and evidence demonstrating how you meet the key essential criteria listed below. The information you provide will be used for shortlisting.
&nbsp;Key essential criteria:
1) A positive, customer-focused approach and the ability to communicate effectively with a wide range of people
&nbsp;2) Evidence of working well as part of a team and supporting others to achieve shared goals
&nbsp;3) Willingness to learn, follow instructions and work safely in a practical, operational environment
Please also highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
&nbsp;Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
&nbsp;Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
&nbsp;The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

MSCO Deckhand

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3486/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">Application_guidance_for_candidates_A4_v2</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4530/JDPS_Customer_Operations_Assistant.pdf" target="_blank">JDPS_Customer_Operations_Assistant</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



Customer Operations Assistant
Location: Marine Hall, Fleetwood
Service: Theatres
Hours: 20 per week
Salary: £12.65 per hour
About Us: Marine Hall is a vibrant and dynamic venue dedicated to delivering exceptional experiences for our audiences and customers. We are seeking a dedicated and enthusiastic Customer Operations Assistant to join our team and support our front of house operations.
Job Purpose: As a Customer Operations Assistant, you will be responsible for delivering an excellent experience for all visitors at Marine Hall. Under the supervision of the Customer Operations Managers, you will ensure a consistently high standard of service and actively promote tickets, goods and services during each customer interaction. This is an exciting opportunity to step into venue operations, learn skills in retail, ticketing, event delivery and hospitality with real prospects for career development within an exciting cultural location.
Key Responsibilities:
<ul>
<li>Deliver a high standard of customer care.</li>
<li>Play an active part in achieving venue sales targets by maximising customer interaction and providing feedback to line managers.</li>
<li>Ensure all customer feedback is received and escalated as necessary.</li>
<li>Maintain high standards of venue marketing and presentation.</li>
<li>Support efficient venue changeovers.</li>
<li>With appropriate training, support the box office to manage show incoming.</li>
</ul>
Qualifications:
<ul>
<li>Good level of literacy and numeracy (Essential)</li>
</ul>
Skills:
<ul>
<li>Excellent attention to detail (Essential)</li>
<li>Understanding of a ticketing system (Desirable)</li>
<li>Good knowledge of event operations (Desirable)</li>
</ul>
Experience:
<ul>
<li>Experience of working in a busy customer-facing environment (Essential)</li>
<li>Experience of ticketing systems (Desirable)</li>
<li>Experience of managing priorities (Essential)</li>
</ul>
Additional Requirements:
<ul>
<li>Willingness to work unsociable hours, including evenings and weekends (Essential)</li>
</ul>
The role includes weekend and evening work, with opportunities for overtime and rotas provided 3 weeks in advance.
How to Apply: To apply online and for more information about this vacancy, please visit our web-site <a href="http://www.wyre.gov.uk" target="_blank">www.wyre.gov.uk</a>
Closing date: 8 January 2026
Interviews in Fleetwood 15 January 2026

Customer Operations Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4335/CVP_0486_-_Conditions_of_Service_-.pdf" target="_blank">CVP_0486_-_Conditions_of_Service_-</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4336/CVP_0486_-_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_Deputy_Complaints_Manager</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4337/CVP_0486_-_PS_Deputy_Complaints_Manager.pdf" target="_blank">CVP_0486_-_PS_Deputy_Complaints_Manager</a></li>
</ul>

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Are you passionate about delivering fair and effective solutions for customers?
Do you thrive in a role where every day brings new challenges and opportunities to make a real difference? If so, this could be the perfect role for you.
We are looking for an enthusiastic and proactive Deputy Complaints Manager to join our Customer Liaison Team. This team delivers a high-quality, customer-focused feedback service, helping staff and service users resolve complaints effectively and fairly.
In this role, you will:
<ul>
<li>Support the Complaints Manager in coordinating the Council’s Have Your Say feedback scheme.</li>
<li>Manage complaints relating to adult and children’s social care.</li>
<li>Liaise with the Local Government and Social Care Ombudsman.</li>
<li>Provide support to Subject Access Requests (SAR) and Freedom of Information (FOI) processes.</li>
</ul>
What We’re Looking For:
<ul>
<li>Excellent interpersonal and organisational skills.</li>
<li>Ability to work flexibly and collaboratively within a small team.</li>
<li>Strong problem-solving and communication abilities.</li>
</ul>
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Dion Jennings: 0151 443 2027 / <a href="mailto:dion.jennings@knowsley.gov.uk" target="_blank">dion.jennings@knowsley.gov.uk</a> &nbsp;&nbsp;&nbsp;
James Trainor:&nbsp; 0151 443 2306 / <a href="mailto:james.trainor@knowsley.gov.uk" target="_blank">james.trainor@knowsley.gov.uk</a>
If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Deputy Complaint Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8670/Guidance_Notes_Completing_an_Application_Form_Oct_2024.docx" target="_blank">Guidance_Notes_Completing_an_Application_Form_Oct_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/8689/Job_Description_for_Leisure_attendant__2_.doc" target="_blank">Job_Description_for_Leisure_attendant__2_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
 



An opportunity has arisen within Sefton Council for a casual leisure attendant post based at Bootle Leisure Centre, to work in the role of a lifeguard.
You are required to hold a full - current lifeguarding certificate and will be expected to provide poolside as well as dry-side area supervision. You will be required to work as part of a team, ensuring customer safety and high standards of service and customer care at all times.&nbsp; This role requires constant supervision of the poolside; you will need to be fully focused with the ability to remain vigilant, alert, and attentive at all times.&nbsp; This position also involves the setting up of equipment to meet the needs of the programmed activities and to undertake cleaning tasks to ensure the centre is well presented to the highest standard.&nbsp;
Ideal candidates will need to be available to work throughout the summer holiday period June to September inclusive.
Candidates will have a friendly and approachable manner to always maintain a high level of customer service.&nbsp; Candidates must attend monthly training sessions to demonstrate competency and maintain a valid qualification.
Qualifications
It is essential you have a current Royal Lifesaving Society National Pool Lifeguard Qualification. A first aid at work qualification, AED and pool plant operator’s certificate are also desirable.
Skills and Experience
The Leisure Attendant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position.
<ul>
<li>Ability to remain vigilant, alert and attentive.</li>
<li>Ability to be calm and in control in pressurised situations such as emergencies.</li>
<li>Customer care skills</li>
<li>Communication skills</li>
<li>The ability to set and achieve high standards of centre cleanliness and presentation.</li>
<li>Health &amp; Safety awareness</li>
</ul>
This position requires an enhanced Criminal Records Bureau check.
ONLY OPEN TO CANDIDATES WITH THE RLSS LIFEGUARDING QUALIFICATION OR EQUIVALENT
*Applications will be reviewed at regular intervals*

5 Customer Service Jobs in North West