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Communications and Customer Experience Manager
£48,710 - £52,805 per annum (pay award pending)
 Are you a passionate communicator and strategic leader ready to drive change and make a real difference? We're looking for a Communications and Customer Experience Manager to lead our high-performing team, shape our public voice, and champion outstanding customer service.
At the heart of this role is a commitment to delivering excellent services and building strong, transparent relationships with our communities partners and stakeholders. If you thrive on variety, influence and impact - this is your next big career move. And we promise no two days are ever the same.
About the role
You’ll lead the council’s communications, PR, events and customer service functions. You’ll guide strategic communications, manage public engagement, and ensure our customer experience aligns with our corporate vision.
You'll also:
<ul>
<li>Be the council’s lead advisor on media, PR and customer contact strategies.</li>
<li>Shape and deliver engaging communications and high-quality customer service.</li>
<li>Manage a diverse team covering events, marketing, contact centres and corporate communications.</li>
<li>Act as a council spokesperson and ambassador, promoting transparency and trust.</li>
<li>Lead the development of key strategies, policies and reports for senior leadership and elected members.</li>
<li>Be the responsible officer for Ombudsman and compliant handling</li>
</ul>
What we’re looking for
<ul>
<li>Proven leadership experience in communications and/or customer service.</li>
<li>A strategic thinker with excellent interpersonal and team management skills.</li>
<li>Deep knowledge of local government operations and relevant legislation.</li>
<li>Ability to manage complex workloads and lead through change.</li>
<li>A degree (Level 6) in Communications, Customer Service or a related field.</li>
<li>A commitment to equality, diversity and excellent public service.</li>
</ul>
Leadership or management qualifications (Level 5+) and experience in political or public sector environments are desirable.
To apply, please visit:&nbsp;<a href="http://www.mansfield.gov.uk" target="_blank">www.mansfield.gov.uk</a>
Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Closing date: &nbsp;27 July 2025 Interviews: 7 August 2025
Mansfield District Council is an Equal Opportunities employer 
and welcomes applications from all sections of the Community.

Communications and Customer Experience Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8385/Communications_Officer___Transport__jd_0625.pdf" target="_blank">Communications_Officer___Transport__jd_0625</a></li>
</ul>

To apply for this role click on the ‘Apply Online’ button below. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account you will be guided through the set up process.
Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.
If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>&nbsp;



Do you have experience working in a communications service, delivering campaigns and project work? We are looking for a passionate individual to work as our Communications Officer to support our Transport Department deliver key communications functions including campaigns, marketing, media and public relations, and digital media.
About the role… The Communications Officer will support the day-to-day delivery of the Councils Communications Services and includes: • &nbsp; &nbsp;Delivering communication activities in support of key Council campaigns and projects, developing communication plans and implementing associated communication activity. • &nbsp; &nbsp;Supporting media enquiries and developing press releases, statements, briefings, and other copywriting, including social media and website content. • &nbsp; &nbsp;Providing marketing and design support for Council publications and communications. • &nbsp; &nbsp;Working with teams across the Council to develop communications programmes and plans for public engagement activities. • &nbsp; &nbsp;Building internal relationships in support of consistent and effective communications.&nbsp; • &nbsp; &nbsp;Supporting teams to manage their website content, in line with corporate communications guidance.&nbsp;
About you… As the Communications Officer you need to have the following skills and experience:
• &nbsp; &nbsp;You will hold a relevant qualification or possess recent experience in the field. • &nbsp; &nbsp;Experience working in a communications arena, including the coordination of campaigns and marketing activity • &nbsp; &nbsp;Experience in writing and editing press releases and other publications • &nbsp; &nbsp;You will be organised with the ability to co-ordinate a range of projects • &nbsp; &nbsp;A good working knowledge of online communication tools including website and social media tools • &nbsp; &nbsp;Excellent communication skills with the ability to develop strong working relationships
Working in a fast-paced Communications Service means you will have an exciting and varied role, with the need to respond to emerging local and national news and changing priorities.&nbsp;
Our offer to you: Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.
We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. &nbsp; &nbsp;Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.
Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. &nbsp;As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.&nbsp;
Find out more:
To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Mat Waik, Communications Service Manager on 07973 855 469&nbsp; or at <a href="mailto:mwaik@rutland.gov.uk" target="_blank">mwaik@rutland.gov.uk</a>
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a>
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. &nbsp;Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.&nbsp;

Rutland County Council

Communications Officer – Transport

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8310/Social_Media_Officer_JD_2023.pdf" target="_blank">Social_Media_Officer_JD_2023</a></li>
</ul>

Please apply online via the link provided.










Hackney’s multi award winning Markets , Shop Fronts and Street Trading Service manage and operate all the Markets and street trading activity in the Borough. Our street markets and trading sites reflect the borough’s vibrant &amp; diverse communities and cultures, with 6 historic and successful markets dating back hundreds of years offering a wide range of quality goods, value for money and a meeting place for those much needed social interactions. Our markets have strong links with our local communities, food growing projects, small businesses, start-ups and festivals.
As a leading operator in our field, Hackney’s Markets Service delivers a best in class service providing innovative ways to develop and operate markets and street trading activities in the borough. This is an exciting time to join the markets and street trading team following continuous growth for the past 3 years and recognised nationally as a beacon borough who is leading the way for other local authorities in delivering successful markets and street trading operations. We are expanding and growing our portfolio and playing our part in increasing local employment and driving our local economy.
We are looking for an enthusiastic, creative and skilled Social &amp; Digital Media Officer to join our service. This is a fantastic position for someone who wants to make a real difference in the community and support our small and micro businesses thrive and prosper.
You will need to possess bundles of energy, full of initiative and flair whilst also being an expert organiser and an understanding on how to influence and positively engage people both live in person and remotely.
You will be responsible for producing impressive visually engaging content across all our social &amp; digital media platforms, reviewing feedback and follower statistics to discover fresh and innovative ways to deliver a best in class brand management service and deliver the recommendations set out in the Markets , Shop Fronts &amp; Street Trading Strategy 2024/2029.
You will be responsible for:
- Producing scheduled and live material for our current social media platforms, as well as exploring new avenues and methods to establish connections with viewers.
- Staying up-to-date with the latest social media trends and digital technologies
- Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams
- Developing social media strategies with the aim of increasing brand awareness and customer engagement and growing both online followers and driving physical footfall into commercial sites.
- Analysing the long-term needs of the company’s social media strategy and offering quarterly reports to the management and executive teams, outlining any necessary changes to the overall digital marketing plan
- Creating captivating content for an organisation’s social media sites, which may include writing blogs, articles, posts and multimedia content
- Monitoring and responding to customer feedback, comments and social media posts
- Developing and overseeing competitions and campaigns to draw attention to our commercial brands and trading sites.
- Setting measurable goals for campaigns, measuring and showing the Return on Investment (ROI)
- Creation of the bi monthly newsletter to communicate updates with our traders, other Council services and ward members.
The role is a full time position which includes weekend work as mandatory to capture live feeds and communication in all our markets.
You must have experience of managing multiple social media accounts and able to create digital content to promote the small businesses across all our Markets and Street trading sites. You should be able to use your own initiative and love putting your organisational and creative skills to good use. You will need to be articulate, with sound written and verbal communications. Above all, you need a ‘can do’ attitude and a desire to deliver exceptional customer service.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;20 July&nbsp;2025 (22.59)
Interview and assessment date:&nbsp;W/C 04 August&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>







Disclaimers apply, for full details see:&nbsp;<a href="https://hackney.gov.uk/email-disclaimer" target="_blank">https://hackney.gov.uk/email-disclaimer</a>

&nbsp;

London Borough of Hackney

Social Media Officer

<ul></ul>





We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Communications Team is at the heart of Council work, helping to promote decisions, publicise events and keep everyone informed and up to date.

The team works closely with councillors and senior managers to ensure all areas of the Council’s work get the publicity they need to help residents in their daily lives – from bin collections to staging the Godiva Festival and roadworks to fostering and adoption.

It works with local and national media organisations and across a broad range of communications tools to promote the Council’s work, including social media, digital and photography, as well as being responsible for areas such as internal marketing and graphic design.

The City Council provides vital services to thousands of residents and needs to make sure they know exactly what’s being planned and why. The Communications Team makes sure that happens, as well as keeping staff across the authority informed and able to carry out their roles equipped with the latest knowledge.
Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? Shape Digital Communications for CoventryJoin Coventry City Council's Communications Team as our Digital and E-Communications Officer on a one-year fixed term contract to cover maternity leave. You'll manage our online presence and help make public services more accessible to our diverse community.What You'll Do<ul>
<li>Manage website and social media content using our Content Management System</li>
<li>Ensure all content meets editorial standards and accessibility requirements</li>
<li>Provide training and support to council departments on web content creation</li>
<li>Develop online forms and digital solutions to improve service delivery</li>
<li>Create usage reports and analytics to drive continuous improvement</li>
</ul>This position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK, for a minimum of 2 years.&nbsp;Who are we looking for? What We're Looking For<ul>
<li>Experience editing and presenting complex information in user-friendly formats</li>
<li>Strong web authoring skills and understanding of HTML</li>
<li>Excellent written communication skills with ability to use plain English</li>
<li>Proficiency with content management systems and Microsoft packages</li>
<li>Experience creating and maintaining social media content</li>
<li>Knowledge of government standards for local authority websites and accessibility legislation</li>
<li>Ability to deliver training to groups with mixed technical abilities</li>
<li>Confidence with various communication methods including social media</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.This is a one year contract to cover a maternity leaveInterview date: 24 July 2025&nbsp;About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

E-Communications Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6983/JD_-_Strategic_Communications_and_Social_Media_Officer_-_part-time.pdf" target="_blank">JD_-_Strategic_Communications_and_Social_Media_Officer_-_part-time</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity available for a motivated and experienced Strategic Communications and Social Media Officer, to join us as a key member of the Communication, Engagement and Marketing team here at Wokingham Borough Council, on a part-time, permanent basis. This role is working 2 days a week.
We are looking for a dynamic professional able to lead strategic communications and create social media content to help us reach all our residents.
You will work with teams across the council to put together campaigns and lead on priorities that deliver real outcomes for residents and the organisation.
What you’ll work on will vary widely and could include marketing events to maximise income, explaining the council’s financial situation, making sure people know how to get help they are entitled to or keeping people informed about major projects or changes.
With local government under increasing funding pressure, it is vital that we target our communications where it is most effective – so you will also be involved in monitoring how effective we are and making improvements where possible.
We are looking for social media naturals who can generate content people want to engage with. Our Facebook presence is already among the most innovative and effective of local councils, but we want to push this further and improve across all platforms.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 30 days (rising to 35 days after 5 years continued local government service), plus Bank Holidays
⭐ Enrolment to an excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more!&nbsp;
Key Responsibilities: 
<ul>
<li>Designing and leading on communications campaigns to deliver measurable outcomes</li>
<li>Leading regular communications on specific priorities of the council – again, with success measures in place</li>
<li>Creating engaging social media content (including user generated content) that engages with broad audiences, which celebrates the borough and its residents</li>
<li>Build good relations with internal and external partners so communication delivers mutual benefits whenever possible</li>
<li>Supporting regular communication activity (such as responding to media enquiries) as required</li>
<li>Supporting crisis communications across any council area as required</li>
<li>Contributing to the development of the council’s visual brand</li>
</ul>
Candidate Requirements:&nbsp;
Essential:
<ul>
<li>Excellent social media content creation skills to deliver highly engaging output across all channels, including emerging platforms</li>
<li>Excellent writer in range of styles such as web content, social media content, email newsletters and news releases</li>
<li>Communications and social media campaign planning, implementation and reporting</li>
<li>Experience working with a communications or marketing team or media role</li>
</ul>
Desirable:
<ul>
<li>Degree level or equivalent professional qualification</li>
<li>Evidence of continued professional development or commitment to informal learning and improvement</li>
<li>Proficient in communications and social media data analysis and reporting</li>
<li>Understanding of local government and experience working for public sector body</li>
<li>Understanding of social media data analysis tools</li>
</ul>
Our Area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you’re interested in this exciting opportunity, click the link below and apply today!
Alternatively, for an informal discussion please contact: Connor McLoughlin, Strategic Communications &amp; Social Media Lead at <a href="mailto:Connor.McLoughlin@wokingham.gov.uk" target="_blank">Connor.McLoughlin@wokingham.gov.uk</a>
Closing date:&nbsp;Monday 21st July 2025
Interview date: &nbsp;TBC
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. 
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Strategic Communications and Social Media Officer

<ul></ul>





<h2>Strategy and Communications</h2>
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
<h2>About the team</h2>
The Internal Communications team helps colleagues to understand the organisation’s priorities so that they have the information they need to do their jobs, and to help them feel inspired and motivated to deliver for London. We do this through developing communications plans around our biggest priorities, working with senior leaders, and running a range of channels including leadership and staff events, email newsletters, and intranet news and blogs.
<h2>About the role</h2>
This role is a one-year maternity cover.
Key responsibilities include:
<ul>
<li>Supporting the delivery of our internal communications and engagement strategy</li>
<li>Creating and delivering high-quality, engaging content for various internal communication channels, including newsletters, intranet, emails, and digital signage</li>
<li>Contributing to the delivery of staff engagement events including staff briefings, conferences, and workshops</li>
<li>Providing advice and recommendations to stakeholders to deliver effective internal communications</li>
<li>Providing day-to-day support for our intranet</li>
<li>Responsible for maintaining Internal Communications planning and schedules&nbsp;</li>
</ul>
<h2>What your day will look like&nbsp;</h2>
<ol>
<li>Plan, edit and produce regular internal communications including our staff e-newsletters. This involves planning content, liaising with and interviewing colleagues to source content, writing and editing articles, photography and video, distribution and measurement.</li>
<li>Plan, write and edit content for the intranet</li>
<li>Organise regular staff presentations and coordinate other large staff briefings, including planning and sourcing topics, liaising with speakers, organising logistics and promoting events through internal communications.</li>
<li>Provide support and encouragement for teams and network groups in engaging GLA staff including advising on tailored communication campaigns.</li>
<li>Coordinate communications including announcements, briefings, cascade messages and senior leadership meetings.</li>
<li>Provide support developing a flexible, motivated and responsive workforce, liaising with organisational development colleagues.</li>
<li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.</li>
<li>Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job and participating in multi-disciplinary cross-department and cross-organisational groups and task teams.</li>
</ol>
<h2>Skills, knowledge and experience</h2>
<ol>
<li>Knowledge and experience of producing engaging communications.</li>
</ol>
<ul>
<li>experience of writing and editing for an internal staff audience&nbsp;</li>
<li>experience of providing advice and support to staff to help them in communicating their priorities</li>
<li>a proven track record of organising staff events and engaging and coordinating volunteers</li>
</ul>
<ol>
<li>Evidence of using innovation and creativity and understanding of current communications best practice to disseminate information and engage people.</li>
<li>Ability to use a range of standard and specific ICT systems, including</li>
</ol>
<ul>
<li>Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Forms, Teams etc)</li>
<li>Drupal (or similar Content Management Systems)</li>
</ul>
<ol>
<li>Competence in photography, filming, video and photo editing, and design would be desirable.</li>
<li>Awareness of working in a political context</li>
<li>Key behavioural competencies for this role are Communicating and influencing, responding to pressure and change, stakeholder focus, problem solving, planning and organising&nbsp;</li>
</ol>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Alice Young&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:alice.young@london.gov.uk" target="_blank">alice.young@london.gov.uk.</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: wc 4 August&nbsp;(may be subject to change)
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
<h2>Secondment Opportunity</h2>
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure.</a>
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk.</a>

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