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Housing Policy, Performance and Complaints Officer
&nbsp;
Grade G: £32,597 - £36,363 per annum
&nbsp;
Post Number: CH031
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Permanent - 37 Hours per week
&nbsp;
Benefits to you:
<ul>
<li>Casual Car User Allowance</li>
<li>26 days holiday rising to 31 days after 5 years of continuous service </li>
<li>Flexitime Scheme</li>
<li>Local Government Pension Scheme</li>
<li>Discounted Leisure Centre Membership</li>
<li>Cycle to Work Scheme</li>
<li>Free Car Parking</li>
</ul>
&nbsp;
As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.
&nbsp;
Essential requirements for this role include: 
<ul>
<li>Degree (or equivalent) in a related subject.</li>
<li>Have an understanding of current housing issues and social housing.</li>
<li>Experience of working in policy, performance or complaint management.</li>
<li>Flexible and adaptable approach, with an ability to switch between a variety of tasks.</li>
<li>Highly motivated self-starter, with an ability to plan and undertake own work programme.</li>
<li>Ability to understand complex issues and communicate to a wide range of audiences.</li>
</ul>
&nbsp;
PREVIOUS APPLICANTS NEED NOT APPLY
&nbsp;
To apply for this vacancy online please go to <a href="https://cannock.engageats.co.uk/V2/Login" target="_blank">https://cannock.engageats.co.uk/V2/Login</a>
&nbsp;
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail <a href="mailto:vacancies@cannockchasedc.gov.uk" target="_blank">vacancies@cannockchasedc.gov.uk</a> quoting post number CH031.
&nbsp;
The closing date for receipt of completed applications is Friday 30th January 2026.
&nbsp;
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

Housing Policy, Performance and Complaints Officer

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Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.As part of &nbsp;a Business Support team you will be supporting Social Workers working in the Cannock District.This is a Part time role working across 4 days Tuesday to Friday. The hours of work are 9.30am - 4.00pm&nbsp;Main Responsibilities You will<ul><li>support the team as a first point of contact, ensuring children, families, partners and stakeholders are received with a professional/knowledgeable response to enquiries in a timely manner.</li><li>support Practitioners workload, convene and attend meetings, including statutory multi agency meetings, coordinating the circulation of agendas and relevant papers, taking and distributing appropriate notes, minutes and actions.</li><li>complete a range of administrative tasks.</li><li>accurately input and maintain information systems, ensuring children’s/families/system records are kept up to date.</li><li>undertake a range of financial transactions as directed including placing orders for services/equipment, including the use of Purchasing Cards,&nbsp;</li><li>monitor and maintaining financial records.</li><li>maintain knowledge of legislation, policies, guidance, processes and best practice relating to the service area.</li></ul>The Ideal Candidate You will need&nbsp;<ul><li>Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email</li><li>Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines</li><li>Good note taking skills to service meetings&nbsp;</li><li>A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly</li><li>A passion to always give the best service</li></ul>Interview will be held week commencing 2nd February 2026.&nbsp;Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact&nbsp;Trudy Cresswell Business Support Team Leader at:<a href="mailto:Trudy.cresswell@staffordshire.gov.uk" target="_blank">Trudy.cresswell@staffordshire.gov.uk</a> or&nbsp;Wendy Littlehales, Business Support Manager at: <a href="mailto:wendy.littlehales@staffordshire.gov.uk" target="_blank">wendy.littlehales@staffordshire.gov.uk</a>&nbsp;Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. About Staffordshire County Council We are no ordinary county council:Our Values:The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.We look forward and race ahead - that goes for your career too.&nbsp;Our benefits:We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.&nbsp;In addition to your salary, as a member of staff, you will have access to&nbsp;<a href="https://www.careersatstaffordshire.co.uk/our-rewards-and-benefits/" target="_blank">Our rewards and benefits - Careers at Staffordshire</a>Our recruitment process:As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communitiesAs part of our commitment as a Disability Confident employer, a Gold&nbsp;Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your&nbsp;application meets the minimum criteria for the post.&nbsp;

2 Jobs in Cannock, UK