field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

Our Story:Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It is an exciting time to join us as we develop new policies and transform the way people access services.We are immensely proud that when asked what is great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team:An exciting opportunity has arisen to join the Benefits Team. The Benefits Team supports people within the borough, helping with payments of housing benefits and council tax reduction to over 12,000 residents and is responsible for the processing of Housing Benefit/Council Tax Reduction applications. This must be done in accordance with the regulations and procedures that are in place, and they must be completed accurately in a timely manner. The main purpose of the Benefit officer role is to undertake work concerning Housing Benefit and Council Tax Reduction, and to ensure that the Benefits computer databases is accurately maintained at all times. We are looking to recruit a full-time Benefit Officer to support this work; the post is based in our Widnes Stadium office with a hybrid working arrangement.Your Contributions:<ul><li>Excellent customer service skills - The ability to communicate in a professional manner with the public, on the phone, face to face and in writing. </li><li>Experience of data processing</li><li>The ability to work as a team and on your own initiative. </li><li>You must be able to make decisions in accordance with set policies and procedures. </li><li>Educated to GCSE standard (or equivalent) including Maths and English.</li><li>Awareness of maintaining confidentiality during the role.</li></ul> Our Offer:Aside from working with a great team, our employees have access to a fantastic range of benefits, including:<ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development </li><li>Free Car Parking at HBC sites </li><li>Flexible working arrangements </li><li>Car leasing schemes </li></ul>Next Steps:At Halton Borough Council, we want all our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact (Gary Tootle or Angela Murphy on 0151 511 8497 / 0151 511 8781)At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a>Please refer to the attached Job Profile for further information about the role and our values.Interview date to be confirmed.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you are interested, please complete your application as early as possible. We look forward to receiving your application!





<ul></ul>

Halton Borough Council

Halton Borough Council's Plan

Benefits Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1190/Recovery_Officer_2025.docx" target="_blank">Recovery_Officer_2025</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
Looking for a career where your work makes a real difference? As a Recovery Officer, you’ll help fund essential local services by supporting residents and recovering unpaid council tax, business rates, BID Levy and Housing Benefit Overpayments. This is your chance to combine problem-solving with people skills in a role that truly impacts your community.
What You’ll Do
<ul>
<li>Negotiate fair and sustainable repayment plans with residents.</li>
<li>Take enforcement action when necessary, following legislation and policy.</li>
<li>Work closely with enforcement agents, courts, and internal teams.</li>
<li>Deliver excellent customer service with empathy and professionalism.</li>
<li>Provide residents with information on where to obtain free, confidential debt advice from trusted organisations such as Citizens Advice, StepChange, and National Debtline.</li>
</ul>
What We’re Looking For
<ul>
<li>Experience in debt recovery or local government is desirable (but not essential).</li>
<li>Strong communication and negotiation skills.</li>
<li>Ability to work under pressure and manage priorities effectively.</li>
<li>Ability to multi-task effectively, prioritising work in a fast-paced environment.</li>
<li>Knowledge of council tax legislation is an advantage—training provided.</li>
<li>IT literate with great attention to detail.</li>
</ul>
What We Offer
<ul>
<li>Competitive salary and pension scheme.</li>
<li>Flexible working options, including hybrid arrangements.</li>
<li>Training and development opportunities to help you grow.</li>
<li>A supportive team that values your contribution.</li>
</ul>
For more information about joining the Recovery Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment&nbsp;without attention to ethnicity, religion, sexual orientation, gender identity, family or parental&nbsp;status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact People Services, regarding alternative ways to apply.
CLOSING DATE: Monday 24th November 23:59
INTERVIEW DATE:&nbsp; 15 and 16 December 2025

Arun District Council

Recovery Officer

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The Pensions Service is looking for a highly motivated individual to join our Operations team as a Team Leader. You will be responsible for a team of up to 10 members of staff providing information to members of the Local Government Pension Scheme about pension scheme entitlements within set performance standards. &nbsp;You will ensure benefits are calculated accurately and are processed in line with the agreed processes, SLA/administration strategy and relevant legislation and that appropriate audit trails are complied with. &nbsp;We are a very friendly team and there is plenty of opportunity for development within the Pensions Service.If you have any queries, please contact&nbsp;<a href="mailto:Akhtar.pepper@westnorthants.gov.uk" target="_blank">Akhtar.pepper@westnorthants.gov.uk</a>&nbsp;<h2>Additional information</h2>You’ll need previous experience of working within the LGPS and ideally experience in a similar role. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists.Initiative and ability to plan and organise time and resources to ensure that own, team and service deadlines and agreed targets are met, delivering high levels of performance under changing conditions, tasks, responsibilities or people.High attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources.Previous experience using Altair and/or ERP is advantageous.Please see person specification for a full list of essential and desirable criteria.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Operations and Technical Team Leader

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0543/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0544/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0551/Revenue_Officer_.docx" target="_blank">Revenue_Officer_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0552/Pay_Scheme_01_04_2025_v2.pdf" target="_blank">Pay_Scheme_01_04_2025_v2</a></li>
</ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Billing and collection of Council Tax has never been more important here at Woking and we have an exciting opportunity for an enthusiastic professional to join our Council Tax Team as a Revenue Officer on a permanent basis.
The Revenue Officer will be part of a team responsible for the billing, collection and recovery of Council Tax and Business Rates. You will be customer focused, empathetic but assertive and confident in communicating both verbally and in writing, in order to deliver successful outcomes for customers and for the Council.
The Team currently work on a rota basis which involves a combination of home and office working.
Reporting to the Revenues Team Leader, the Revenues Officer will support the Customer Service team by providing advice and support for Council Tax and Business Rates queries. The role will also help to maintain our records so that we can issue bills promptly and accurately. This will include:
· Setting up new accounts and closing old accounts
· Granting exemptions and discounts
· Taking payments
· Answering both written and verbal enquiries
· Assisting in activities relating to the billing and collection of Council Tax and Business Rates
The successful applicant will be flexible, adaptable and possess the ability to learn complex legislation. Previous experience of working within a Revenues/Customer Service environment is desirable although not essential, as full training is provided. You will be working from the office primarily to ensure you are supported into the role, until you have the skills and confidence to work independently.
In return, we can offer you the chance to develop your career in a friendly and supportive team within our progressive authority, a generous annual leave and flexi-time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, flexible working plus many more excellent benefits.
The ability to converse at ease with customers and provide advice in accurate written and spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
 Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
 While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
 All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
 Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
For more information about the role, please read the job profile attached to this advert.
For an informal discussion about the role, please contact Terry Stocks (Revenues Manager) on 01483 743231 or Rachel Evans (Revenues Team Leader) on 01483 743237.
Closing date: 4 January 2026 - 23:55pm
Interview dates:&nbsp; Week commencing 12 January 2026

Revenue Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1046/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1047/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1048/Application_Guidance__3___1_.pdf" target="_blank">Application_Guidance__3___1_</a></li>
</ul>

Should you not be able to apply online and wish to receive an application pack for the above post, please send an email to <a href="mailto:customer.service@rbwm.gov.uk" target="_blank">customer.service@rbwm.gov.uk</a> clearly stating your request for a ‘Job Application Pack’ in the subject line, along with the reference number of the job. Our Customer Service Centre will then be able to email this to you.
<h5>Job description</h5>

We have an exciting opportunity to join the Royal County of Berkshire Pension Fund!
The Fund has a key role available as:
Pension Administration Manager (£48,602 - £53,120 per annum)
This is a full-time, permanent role with hybrid working opportunities, the salary paid will be subject to experience.
About us:&nbsp;
The Royal Borough of Windsor&nbsp;and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
The Role:
The Royal County of Berkshire Pension Fund is seeking an enthusiastic individual to be part of our busy and exciting team delivering a high-quality pensions administration service to current and former members of the Local Government Pension Scheme.
Your role will involve:
As Pension Administration Manager you will oversee and be responsible for the work of the pension administration team ensuring that strategies exist to provide a professional and comprehensive pension administration service in accordance with the Local Government Pension Scheme Regulations and associated legislation.
A key part of the role will involve bringing together and looking after the interests of our key stakeholders (Employers, Active/Deferred/Retired scheme members and the Administering Authority) whilst directly managing all aspects of the pension administration service and deputising for the Deputy Head of Pension Fund as and when required.
The Pension Fund team currently consists of 32 staff, and you will be directly responsible for the line management of 5 direct reports as well as the wider pension administration team.
If you are a highly motivated and forward-thinking individual who demonstrates drive, enthusiasm and initiative, with the ability to prioritise duties, work well under pressure and consistently meet deadlines whilst maintaining attention to detail we would like to hear from you.
What we offer:&nbsp;
<ul>
<li>32 days annual leave</li>
<li>Flexible / Remote working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.&nbsp;</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. &nbsp;
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.&nbsp;
Interview dates: During week of Monday, 1 December 2025
If you wish to discuss this position informally, please contact Philip Boyton, Deputy Head of Pension Fund, on 07792 324459.
E-mail: <a href="mailto:philip.boyton@rbwm.gov.uk" target="_blank">philip.boyton@rbwm.gov.uk</a>

Pension Administration Manager

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Recovery Officer </h4>Recovery OfficersPermanent, Full-Time – Part-Time and Flexible Working Arrangements Considered Hybrid Working (minimum one day per week in the office) Salary: Scale 5, SCP 17–21 (£31,022 – £33,143 per annum)Advert closing 21st November however, we reserve the right to close the advert earlier if we receive a high volume of applications.We are seeking motivated and professional individuals to join our Recovery Team.Following a successful recruitment campaign, we have appointed two new team members and are continuing to expand the service. If you are interested in this opportunity, we encourage you to apply promptly.About the RoleThis is a varied and rewarding position within our Revenues and Recovery Service. You will be responsible for the collection of outstanding Council Tax, Business Rates, Housing Rents and other income owed to the Council.Key duties include:<ul><li>Negotiating payment arrangements with customers and maintaining accurate records</li><li>Deciding appropriate recovery actions in line with legislation and policy</li><li>Liaising with customers, internal departments, Enforcement Agents and advice agencies</li><li>Preparing documentation for court proceedings and supporting hearings</li><li>Administering recovery processes including reminders, summonses, enforcement and insolvency</li></ul>Experience of using a revenues IT system is desirable but not essential, as full training will be provided.What We Are Looking For<ul><li>Recent experience in debt recovery or collections within the public or private sector</li><li>Competence in Microsoft Office and ideally a revenues or collections system</li><li>Strong communication skills and the ability to negotiate sensitively in challenging situations</li><li>Awareness of equality and diversity and the ability to respond appropriately to individual needs</li></ul>If you have any questions about the role or would like an informal chat, please contact Matt Wynn at <a href="mailto:MWynn@castlepoint.gov.uk" target="_blank">MWynn@castlepoint.gov.uk</a>Why Work for Castle Point Borough Council?Castle Point Borough Council employs approximately 350 staff and delivers over 150 services to the local community. We are committed to providing high-quality, financially sustainable services, improving performance, and supporting strong, healthy communities.Our Values: Trust | Respect | Improving and Learning | Customer FocusOur CommitmentWe are proud to be a Disability Confident Leader and guarantee an interview for disabled applicants who meet the minimum criteria. We also guarantee interviews for veterans and care leavers who meet the minimum criteria.Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/661/Job Profile - Recovery Officer.pdf">Job Profile - Recovery Officer.pdf</a> (151kb)</li></ul>





<ul></ul>

Castle Point Borough Council

<ul></ul>

Please apply online via the link provided.




<h3>Contract terms</h3>
Starting salary: HC3 (£98,457 – £115,239) Work location:&nbsp;Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type:&nbsp;Permanent Closing date: Tuesday, 25th&nbsp;November 2025 at 23:59 Expected interview date: W/c 8th December 2025
<h3>About Haringey</h3>
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
<h3>About the role</h3>
As Head of Revenues, Benefits and Tackling Inequality, you will lead the strategic and operational delivery of Council Tax, Business Rates, corporate debt collection, and welfare benefits— which collectively serves and affects every resident and business in the borough -ensuring both efficiency and a high-quality experience for residents. You’ll champion the design and implementation of Haringey’s new Tackling Inequality model, working collaboratively across council services, external partners, and the voluntary sector. A key part of your role will be owning and driving the Council’s Ethical Debt Collection Strategy, developing innovative approaches to prevent and manage resident debt corporately, improve payment accessibility, and ensure timely access to welfare support and advice. You’ll set ambitious performance targets and lead cultural and operational transformation to deliver measurable improvements and savings. Advising elected Members and enacting policy priorities will be central to your remit. You’ll also oversee the collection of over £340 million in income and the administration of £250 million in welfare benefits annually, while leading a team of approximately 140 staff.
<h3>About the team</h3>
You’ll be joining a leadership team who are passionate about high quality services for residents and will report directly to the Delivery Director for Tackling Inequality. In this pivotal leadership role, you will oversee and manage approximately 140 staff members, with three roles reporting directly to you. You’ll maintain strong working relationships with senior leaders across the council and key external stakeholders, ensuring alignment, collaboration, and shared accountability for service outcomes.
<h3>About you</h3>
You are a dynamic and visible leader with a strong track record of leading, motivating, and developing teams through periods of change and continuous improvement. You bring strategic judgement, creativity, and a solutions-focused mindset to complex challenges, consistently delivering projects that generate income or achieve savings while managing demanding budgets. Committed to service excellence and ambitious outcomes, you place residents at the heart of your work, demonstrating empathy and a deep commitment to equality and inclusion. You’re an effective communicator who builds strong relationships and influences stakeholders at all levels. With an IRRV qualification and membership, you also bring excellent IT skills and a strong grasp of digital transformation.
<h3>Working for Haringey</h3>
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.&nbsp; Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note:&nbsp;we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.&nbsp;&nbsp;
Additionally, we are aware that automated emails may be diverted through to junk email folders.&nbsp; Please continue to check these through the application process.&nbsp; If you have any questions about the status of your application, please contact&nbsp;<a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

<h3>Attachments</h3>
<ul>
<li><a href="https://emea5-foc.lumessetalentlink.com/tlk/pages/fo/download_job_file.jsp?ID=QHOFK026203F3VBQBLOLOQWAQ&amp;nDocumentID=529941&amp;ptId=12604" target="_blank">SM096 Head of Revenues, Benefits and Tackling Inequality - Job Profile.pdf</a></li>
</ul>

Head of Revenues, Benefits and Tackling Inequality

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0081/20220601_Benefits_Officer.pdf" target="_blank">20220601_Benefits_Officer</a></li>
</ul>





Benefits Officer

£32,597 - £36,363
Full time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role 
We're looking for a dedicated&nbsp;Benefits Officer&nbsp;to join our team. In this vital role, you'll be on the front line, helping residents in our community navigate the benefits system and access the financial support they need.
This isn't just about processing forms—it's about compassion, accuracy, and problem-solving. You'll be using your skills to guide people through challenging times, ensuring they receive the correct support and helping to build a stronger, fairer community for everyone.
What you'll do:
<ul>
<li>Process Housing Benefit and Council Tax Reduction claims accurately and on time.</li>
<li>Guide residents through the application process and provide clear, empathetic advice on their entitlements.</li>
<li>Investigate and verify information to ensure all claims are correct and compliant with regulations.</li>
<li>Collaborate with other teams and external agencies to resolve complex cases and provide comprehensive support.</li>
<li>Maintain accurate records and a high standard of work in a fast-paced environment.</li>
</ul>
About you 
Alongside your experience of processing Housing Benefit, Council Tax Reduction claims and Discretionary Housing Payment applications and knowledge in this area, ideally you will have experience of working with Civica OpenRevenues and Workflow systems, but this is not essential as training can be provided.
You’ll also need -
<ul>
<li>Excellent communication and interpersonal skills, with a compassionate and professional approach.</li>
<li>A keen eye for detail and the ability to work accurately with complex information.</li>
<li>A natural problem-solver who can manage a varied workload and prioritize effectively.</li>
<li>A commitment to helping people and a positive, can-do attitude.</li>
</ul>
Benefits

<ul>
<li>35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)</li>
<li>Generous Local Government Pension Scheme</li>
<li>Hybrid working up to 60%&nbsp;</li>
<li>Flexi time scheme</li>
<li>Annual leave purchase scheme</li>
<li>Subsidised parking</li>
<li>Structured Induction Program</li>
<li>Learning and Development opportunities including Future Leaders programmes</li>
<li>Payment of a professional subscription for approved professionals</li>
<li>Family Friendly Policies</li>
<li>Independent Support for your health &amp; wellbeing</li>
<li>Generous compassionate leave</li>
<li>Extra Benefits including Retail Discounts, Cycle to Work scheme and more</li>
</ul>

Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager – Revenues to join our senior management team within the Revenues &amp; Benefits Shared Service.About the RoleAs a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.You will also:<ul><li>Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million.</li><li>Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR).</li><li>Ensure accurate maintenance of the tax base, collection fund records, and valuation lists.</li><li>Drive performance, innovation, and continuous improvement across the service.</li><li>Liaise with internal and external stakeholders, including government bodies and auditors.</li><li>Support the Assistant Director and deputise as required.</li></ul>What We’re Looking ForWe are seeking a confident and experienced professional who can demonstrate:<ul><li>At least 5 years of relevant management experience in Revenues and/or Benefits.</li><li>Strong knowledge of Council Tax, NNDR, and associated legislation.</li><li>Proven leadership and team management skills across diverse operations.</li><li>Excellent communication, analytical, and decision-making abilities.</li><li>IRRV Technician qualification or equivalent experience is desirable.</li></ul>Key Competencies<ul><li>Personal effectiveness and resilience</li><li>Analytical thinking and problem-solving</li><li>People management and team leadership</li><li>Customer focus and service delivery</li><li>External and commercial awareness</li><li>Resource and budget management</li></ul>What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Blending working (remote/office)</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li><li>Free parking when you are in the office</li></ul>Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requested for compressed working hours (subject to business need)How to apply For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues &amp; Benefits on 01279 502077Closing date:16 November 2025 at 5pm Interviews will be held w/c 20 November 2025 So, if you’re believe that you can make a positive difference in East Hertfordshire please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





<ul></ul>

East Hertfordshire District Council

Shared Service Manager - Revenues 

<ul></ul>





We have an exciting employment opportunity to recruit a permanent Housing Benefit and Council Tax Reduction Scheme Officer with a minimum of 2 years’ recent experience. 
We are looking for an individual who has an indepth knowledge of processing complex assessments, such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will also help those on low income to sustain their tenancies ensuring their benefits are fully maximised. 
You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets. 
You will work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills. You will need a good standard of numeracy and literacy, effectively responding to enquiries received by letter, telephone and e-mail. 
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. 
The Contracted hours are 36 hours a week and we offer a flexible working hours policy which includes hybrid working. 
Contact Details - 
If you would like to know more about the role, please contact Anne-Marie Cover on 0208 132 1751 for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Assessment Officer

Job DescriptionSenior Debt Court OfficerGrade ESalary: £39,027 - £44,463 per annum12 Months Fixed Term Contract37 Hours per WeekSituated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.The team are currently looking for an experienced Senior Debt Court Officer to join this dynamic team. You will be responsible for effectively managing the major processes involved in the collection of the various Portfolios of Debt owed to the Council.&nbsp;Whilst working in the Debt Management Team, you will be taking your selected cases through the Court Processes by attending and presenting the cases at County Court and attending Magistrates Court Hearings for both Liability Order Hearings and Committal Means Enquiry Hearings.The ideal candidate will have:<ul> <li>Confidence to be able to manage difficult conversations</li> <li>A knowledge of debt collection processes (Ideally Council Tax, Non Domestic Rates and Sundry)</li> <li>A knowledge of the Money Claims on Line (MCOL) process</li> <li>A knowledge of the County Court processes and methods of enforcement</li> <li>A clear understanding of the Charging Order, Bankruptcy and Committal processes</li> <li>A full knowledge and understanding of the Thurrock Fair Debt Policy</li> <li>Experience using negotiation skills</li> <li>Experience of communicating with members of the public.</li> <li>A full knowledge of the Means Enquiry process for Committal Hearings</li></ul>&nbsp;In return for your time and commitment, we offer:<ul> <li>Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service</li> <li>Flexible working to support a good work life balance</li> <li>An excellent Employee Assistance Programme</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Reflective supervision and management support</li></ul>DBS Check: A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.&nbsp;Closing Dates:&nbsp;<ul> <li>Redeployment Only Applications: 6th November 2025</li> <li>Internal &amp; External Applications: 16th November 2025</li></ul>Interview date: TBCTo view the Job Profile and Person Specification please follow the link below:<a href="https://thurrockc.sharepoint.com/:b:/r/sites/ThurrockCouncilPublicDocuments/Job%20profile%20files/Senior_Court_Officer_Job_Profile_Jan_25.pdf?csf=1&amp;web=1&amp;e=LA5Uid" target="_blank">Download Job Profile (PDF Document)</a>If you encounter an error message when opening the Job Profile link please refresh the error pageAbout usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

11 Benefits And Revenues Jobs