field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9479/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9480/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9481/BUS0089G_Local_Taxation_and_Assessments_Processing_Officer__Level_2__.docx" target="_blank">BUS0089G_Local_Taxation_and_Assessments_Processing_Officer__Level_2__</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9482/BUS0088G_Local_Taxation_and_Assessments_Processing_Officer__Level_3_.docx" target="_blank">BUS0088G_Local_Taxation_and_Assessments_Processing_Officer__Level_3_</a></li>
</ul>

Please apply online by clicking the link below



There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Local Taxation &amp; Assessment Processing Officer – Housing Benefits - Level 2 &amp; 3.
About the Role:
The Revenues and Benefits Service has an exciting opportunity to recruit several Local Taxation, Assessment, and Processing Officers at level 2 and level 3. The service is responsible for the administration, assessments and transactional processes in relation to Housing Benefit ensuring compliance with relevant legislation and guidance
We are looking to recruit enthusiastic and highly motivated individuals, able to demonstrate excellent interpersonal and communication skills. The ability to interpret legislation to make decisions and utilise IT systems to accurately record information is essential as is the ability to work at pace.
About the candidate:
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focussed on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
Level 2 and Level 3 duties to include:
<ul>
<li>Calculate, record and process assessments for Housing Benefit and Council Tax Reduction ensuring compliance with relevant legislation and guidance</li>
<li>Analyse and assess data /information to determine outcomes in relation to entitlement to benefits including changes in entitlement</li>
<li>Deal with inbound and outbound contact with customers via telephone, email or letter</li>
<li>Work to well defined standard business processes to analyse information and perform more complex tasks</li>
<li>Be proactive in contributing to the achievement of statistical and qualitative performance targets</li>
<li>Assist in the development of the service</li>
</ul>
For Level 3 positions, proven experience of relevant legislation, working procedures and technical knowledge in respect of Housing Benefit and/or Welfare Benefits is desirable however individuals able to demonstrate good problem solving and decision-making skills, with suitable transferable skills are encouraged to apply.
Additional Level 3 duties&nbsp;
<ul>
<li>Analyse and assess data /information to determine outcomes in relation to entitlement to benefits including changes and more complex processes</li>
<li>Ability to undertake visits as required.</li>
</ul>
If you wish to discuss this role or require further information, please contact Cathy Chester, on email &nbsp;<a href="mailto:catherinechester@wirral.gov.uk" target="_blank">catherinechester@wirral.gov.uk</a>
Interviews to be held week commencing 24th November 2025.
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration.&nbsp; Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.&nbsp; Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Wirral Metropolitan Borough Council

Local Taxation & Assessment Officer - Housing Benefits

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9430/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9431/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9448/BUS0089G_Local_Taxation_and_Assessments_Processing_Officer__Level_2__.docx" target="_blank">BUS0089G_Local_Taxation_and_Assessments_Processing_Officer__Level_2__</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9449/BUS0088G_Local_Taxation_and_Assessments_Processing_Officer__Level_3_.docx" target="_blank">BUS0088G_Local_Taxation_and_Assessments_Processing_Officer__Level_3_</a></li>
</ul>

Please apply online by clicking the link below



There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
Local Taxation &amp; Assessment Processing Officer – Personal Finance Unit - Level 2 &amp; 3.
About the Role:
The Revenues and Benefits Service has an exciting opportunity to recruit Local Taxation, Assessment, and Processing Officers Level 2 and 3. The service is responsible for the administration, assessments, and transactional processes in relation to Personal Finance Unit (adult social care charging) ensuring compliance with relevant legislation and guidance
We are looking to recruit enthusiastic and highly motivated, customer focussed individuals able to demonstrate excellent interpersonal and communication skills. The ability to interpret legislation to make decisions and utilise IT systems to accurately record information is essential as is the ability to work at pace.
About the candidate:
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focussed on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
Level 2 and Level 3 duties to include:
<ul>
<li>Calculate, record and process financial assessments in relation to client care contributions, ensuring compliance with relevant legislation and guidance</li>
<li>Analyse and assess data /information to determine outcomes in relation to changes in care contribution levels</li>
<li>Deal with inbound and outbound contact with customers via telephone, email or letter</li>
<li>Work to well defined standard business processes to analyse information and perform more complex tasks</li>
<li>Be proactive in contributing to the achievement of statistical and qualitative performance targets</li>
<li>Assist in the development of the service</li>
</ul>
For Level 3 positions proven experience of relevant legislation, working procedures and technical knowledge in respect of Adult Social Care Charging is desirable however individuals able to demonstrate good problem solving and decision-making skills, with suitable transferable skills are encouraged to apply.
Additional Level 3 duties to include:
<ul>
<li>Analyse and assess data /information to determine outcomes in relation to changes in care contribution levels and deal with more complex processes</li>
<li>Ability to undertake visits as required</li>
</ul>
If you wish to discuss this role or require further information, please contact Cathy Chester, on email &nbsp;<a href="mailto:catherinechester@wirral.gov.uk" target="_blank">catherinechester@wirral.gov.uk</a>
Interviews to be held week commencing 24th November 2025.
If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349.
If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a>
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration.&nbsp; Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.&nbsp; Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.

Local Taxation & Assessment Officer - Personal Finance Unit

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9384/Job_Profile_-_Revenues_Officer.pdf" target="_blank">Job_Profile_-_Revenues_Officer</a></li>
</ul>





Revenues Officer

£28,598 – £31,022
Full Time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s&nbsp;fastest-growing boroughs and the people who make&nbsp;it&nbsp;thrive.
The&nbsp;Borough has great access to key motorway networks and the rail services which provides quick alternative commuting options for the whole of Warwickshire, Coventry, Birmingham, Northamptonshire and Leicestershire.
About the role 
Are you passionate about helping people and ensuring fairness for everyone?
We're looking for a dedicated Revenues Officer to join our team. In this role, you'll be on the front lines of council services, ensuring our residents are billed correctly and that we're able to collect the revenue needed to fund essential local services.
This is more than just a desk job. You'll be using your excellent communication skills to help our residents navigate complex issues and your sharp eye for detail to ensure all accounts are accurate.
If you're a problem-solver who enjoys a challenge and is committed to public service, we want to hear from you.
About You 

You’ll need to be very number literate with excellent IT skills and the ability to communicate with a wide range of people.
You’ll be able to accurately follow written procedures and have a flexible approach to undertaking tasks.
A working knowledge of Council Tax and NDR legislation and a basic knowledge of Housing Benefit, Council Tax Benefit, Housing Benefit Overpayment Sundry Income would also be desirable

Benefits

<ul>
<li>35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)</li>
</ul>
<ul>
<li>Generous Local Government Pension Scheme</li>
<li>Hybrid working up to 60%</li>
<li>Flexi time scheme</li>
<li>Annual leave purchase scheme</li>
<li>Structured Induction Program</li>
<li>Learning and Development opportunities including Future Leaders programmes</li>
<li>Payment of a professional subscription for approved professionals</li>
<li>Family Friendly Policies</li>
<li>Independent Support for your health &amp; wellbeing</li>
<li>Generous compassionate leave</li>
<li>Extra Benefits including Retail Discounts, Cycle to Work scheme and more</li>
</ul>

Revenues Officer

Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager – Revenues to join our senior management team within the Revenues &amp; Benefits Shared Service.About the RoleAs a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.You will also:<ul><li>Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million.</li><li>Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR).</li><li>Ensure accurate maintenance of the tax base, collection fund records, and valuation lists.</li><li>Drive performance, innovation, and continuous improvement across the service.</li><li>Liaise with internal and external stakeholders, including government bodies and auditors.</li><li>Support the Assistant Director and deputise as required.</li></ul>What We’re Looking ForWe are seeking a confident and experienced professional who can demonstrate:<ul><li>At least 5 years of relevant management experience in Revenues and/or Benefits.</li><li>Strong knowledge of Council Tax, NNDR, and associated legislation.</li><li>Proven leadership and team management skills across diverse operations.</li><li>Excellent communication, analytical, and decision-making abilities.</li><li>IRRV Technician qualification or equivalent experience is desirable.</li></ul>Key Competencies<ul><li>Personal effectiveness and resilience</li><li>Analytical thinking and problem-solving</li><li>People management and team leadership</li><li>Customer focus and service delivery</li><li>External and commercial awareness</li><li>Resource and budget management</li></ul>What can we offer you?<ul><li>A stimulating and supportive work environment</li><li>Blending working (remote/office)</li><li>Flexible working arrangements, including flexi-time</li><li>26-29 days annual leave rising to 34 days with 5 years' local government service</li><li>Employee well-being programme</li><li>Free parking when you are in the office</li></ul>Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requested for compressed working hours (subject to business need)How to apply For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues &amp; Benefits on 01279 502077Closing date:16 November 2025 at 5pm Interviews will be held w/c 20 November 2025 So, if you’re believe that you can make a positive difference in East Hertfordshire please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





<ul></ul>

East Hertfordshire District Council

Shared Service Manager - Revenues 

Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’. Our Team: The Macmillan Welfare Rights Officer post is based within the Welfare Rights team. This is within Halton`s Chief Executives Directorate and is part of the Benefits family that assists in maximising the income and resources available to residents of the borough. You will help provide advice and practical assistance to customers, who may be under the most stressful of circumstances, to claim their entitlements. Staff will be based at the DCBL Stadium in Widnes and may have the opportunity to hybrid work. Service delivery can be both through the Council`s One Stop Shop`s &amp; by home visiting. The team can utilise flexible working and this post carries an Essential Car User Allowance.Hours: 37 per week Your Contributions:<ul><li>You will have 5 GCSE`s at grade C or above (including English and Maths) or equivalent qualifications.</li><li>Good written and communication skills</li><li>.Ability to write letters, complete forms with a good standard of grammar and spelling</li><li>High level of numerical skills</li><li>Ability to work as part of a team often working under pressure at peak periods</li><li>Experience of calculating/ advising/ assessing national welfare benefit entitlements</li><li>A good awareness of the impact of Cancer and other life limiting illnesses on the lives of those directly affected by it, and their immediate support networks.</li></ul> Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including:<ul><li>A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown</li><li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li><li>3 x Salary Life Cover via Local Government Pension Scheme</li><li>Investment in your personal development</li><li>Free Car Parking at HBC sites </li><li>Flexible working arrangements </li><li>Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.</li></ul>Next Steps: At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact David Gray ( <a href="mailto:david.gray@halton.gov.uk" target="_blank">david.gray@halton.gov.uk</a>) Interviews will take place on 07/11/2025 At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you’re interested, please complete your application as early as possible. We look forward to receiving your application!





<ul></ul>

Halton Borough Council

Halton Borough Council's Plan

Macmillan Welfare Rights Officer

The Benefits Department are looking to recruit a Benefits Assessment Officer on a temporary basis to process claims to both Housing Benefit and Local Council Tax Support. Previous experience of claim assessment is desirable but not essential.To be successful in this role you must have very good interpersonal and IT skills. You will also have a confident methodical and organised approach to your workload and team resources.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





<ul></ul>

Uttlesford District Council (Essex)

Benefit Assessment Officer

<ul></ul>





<h2>Job introduction</h2>Job Title: Pensions OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:An exciting opportunity has arisen for a temporary fixed term contract within the Liverpool City Council Payroll and Pensions service for a Pension Officer role.&nbsp;This role incorporates the efficient administration of a high quality, accurate and timely pension function for a range of customers and in accordance with statutory, legislative, and contractual obligations.The successful candidate should be conversant and have an up-to-date knowledge of Defined Benefit and defined contribution schemes.&nbsp;This role combines large occupational pension scheme administration with smaller private pension scheme administration including the Local Government Pension Scheme, The Teachers Pension scheme, the NHS pension scheme.The landscape of Local Authority Pension administration has changed enormously, and the role now involves Liverpool City council being an employer as well as a Payroll &amp; Pension service provider to individual customers as well as other local authorities and academies.This role is fixed term to cover absence and will end 30th November 2026Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date:&nbsp;midnight Wednesday 22nd October 2025 Shortlisting date:Thursday 23rd October 2025 Interview date:Thursday 30th October 2025 Interview type: Face to faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact John Connor at <a href="mailto:john.connor@liverpool.gov.uk" target="_blank">john.connor@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Pensions Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8750/Revenues_Officer_JD.pdf" target="_blank">Revenues_Officer_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Revenues Officer
Salary: £30,269- £32,790

Be part of our successful Council Tax team to compile and maintain records of our 100,000 properties across Sevenoaks and Dartford districts.
Our team are responsible for dealing with all aspects of Council Tax, from administration and billing to recovery and enforcement. You’ll be responsible for answering telephone enquiries covering all aspects of Council Tax and responding to emails and letters received from our customers.
If you have a customer service or retail background, a passion to deliver excellent customer service and the ability to stay calm under pressure then we would love to hear from you!
This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).
Interested in the role and want to know more?
For further details on the role, please contact one of our Revenues Team Leaders on 01732 227000.
Need advice on how to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Closing date: 2nd November 2025
Interviews: 25th November 2025

<ul></ul>





The Pensions Service is looking for a highly motivated individual to join our Operations team as a Pensions Officer. You will be performance focused and driven to provide excellent customer service. You must demonstrate a flexible approach to delivering all aspects of pension administration. &nbsp; &nbsp;We are a very friendly team and there is plenty of opportunity for development within the Pensions Service.Please be advised that previous applicants within the last 6 months need not apply.&nbsp;Please note that your personal statement should contain details of how you meet the essential criteria (including desirable criteria if applicable), we will not be reviewing CVs.&nbsp;If you have any queries please contact: <a href="mailto:natasha.baker@westnorthants.gov.uk" target="_blank">natasha.baker@westnorthants.gov.uk</a>Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? The Pensions Officer role sits within the Operations Team &amp; is responsible for pension administration tasks including processing benefit calculations, data input and validation, responding to queries from members, employers, pensioners and dependents, peer check colleagues’ casework, updating/processing member records with the relevant information. &nbsp;This fast-paced customer facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated to the appropriate casework team.Please see job description for further information about what this role involves.About you You’ll need previous experience of working within the LGPS and ideally experience in a similar role. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists.You will be able to pay high attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources.Previous experience using Altair and/or ERP is advantageous.We will provide full and comprehensive training to give you the skills and confidence you need to complete the role.Please see person specification for a full list of essential and desirable criteria.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Pension Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8412/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8413/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8414/Revenues_and_Benefit_Officer_JDPS_-_Generic_2025.doc" target="_blank">Revenues_and_Benefit_Officer_JDPS_-_Generic_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



The Role:
An exciting opportunity has become available to join the Revenues and Benefits team at Hastings Borough Council.
The Revenues and Benefits team is responsible for the timely and accurate assessment of Housing Benefits and Council Tax Support claims in accordance with legislation/local scheme and service performance targets and the billing and recovery of Council Tax ensuring that collection rates and targets are achieved.
The ideal candidate will already have experience of working in a Revenues and Benefits environment and be eager to work across both the Revenues and Benefits services.
About You:
You will be a self-motivated and proactive individual educated to GCSE level equivalent (an IRRV Level 3 qualification or above is desirable but not necessary) and have:
<ul>
<li>A strong understanding of Housing Benefit and Council Tax legislation.</li>
<li>Experience of working in a Revenues and Benefits environment.</li>
<li>Experience of using NEC Revenues and Benefits software.</li>
<li>Excellent communication and organisational skills.</li>
<li>Resilience and the ability to work calmly under pressure.</li>
<li>A flexible and collaborative approach, with the ability to manage competing priorities.</li>
</ul>
Why Work for Us?
This role comes with:
<ul>
<li>Generous annual leave entitlement starting at 27 days annual leave rising to 32 days after 5 years, 35 days after 10 years and 37 days after 15 years. </li>
<li>Flexible working scheme to support you in achieving a good work/life balance. </li>
<li>
Hybrid working – you can work from home to suit your personal circumstances attending the office as and when required. 
</li>
<li>Membership in the Local Government Pension Scheme (LGPS).</li>
</ul>
<ul>
<li>Access to lifestyle discounts and employee assistance programmes.</li>
<li>Professional development through our e-learning hub.</li>
<li>Cycle-to-Work scheme and more!</li>
</ul>
For more information about the role, please see the attached Candidate Job Pack.

Revenues and Benefits Officer- Generic

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8365/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8366/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8367/Revenues_and_Benefits_Compliance_Officer_JDPS_2025.doc" target="_blank">Revenues_and_Benefits_Compliance_Officer_JDPS_2025</a></li>
</ul>





Are you an experienced fraud Officer with a good understanding of Revenues and Benefits Service? Do you have an eye for details and a passion for ensuring accuracy in financial investigation? If so, we want to hear from you.
An exciting opportunity has become available to join the Revenues and Benefits team at Hastings Borough Council.
It is an essential requirement that the candidate has experience of working in a Council Tax or a Benefits Section and have knowledge of Council Tax and Welfare Benefits Law and Procedures, as well as experience of investigation techniques generally, and specifically public sector services.&nbsp; You will also have the ability to show awareness of fraud in relation to Council Tax Reduction, Council Tax, Business Rates accounts and entitlement in a similar environment.&nbsp; The successful candidate will be self-motivated and an effective team player, with excellent customer care and communication skills.
In this role , you will be responsible for ensuring compliance with legislation, policies, and procedures relating to Housing Benefits, Business Rates, and Council Tax Reduction. You will investigate discrepancies, review all reductions, discounts, and exemptions to ensure that they are granted correctly, where incorrect, the reductions, discounts and exemptions are removed or reduced accordingly and where appropriate penalties are imposed in line with policies and legislation. To review all fraud referrals within Revenues and Benefits team for veracity and decide whether these should be pursued. Collate and prepare Benefit Fraud Referrals for further investigation and prosecution for the DWP and to review National Fraud Initiative data matching exercise.
If you feel you have the necessary qualities, then we would like to hear from you.
Previous applicants need not apply for this position.

Revenues and Benefits Compliance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7941/Revenues_and_Benefits_Officer_JDPS_Sep_2025.docx" target="_blank">Revenues_and_Benefits_Officer_JDPS_Sep_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7942/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We’re looking for a motivated and detail-oriented individual to join our Revenues &amp; Benefits team as a Revenue &amp; Benefits Officer.
In this varied and rewarding role, you’ll manage a diverse caseload, ensuring cases are handled efficiently and in line with statutory regulations, policies, and procedures. Ideally, you’ll bring experience from a local government setting and have knowledge of Revenues &amp; Benefits systems and document management tools—but we’re also keen to hear from candidates with strong administrative skills and a willingness to learn.
You’ll need to be confident working with data, maintaining accurate records, and using Microsoft Office and web-based systems. Experience in administering Housing Benefit and/or Council Tax discounts and exemptions would be a strong advantage.
This role is ideal for someone with excellent communication skills, a customer-focused approach, and the ability to work quickly and accurately in a fast-paced environment.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling&nbsp;Borough&nbsp;Council</a>
For an informal discussion about the role, please contact Andrew Rosevear, Deputy Revenue &amp; Benefits Manager at <a href="mailto:andrew.rosevear@tmbc.gov.uk" target="_blank">andrew.rosevear@tmbc.gov.uk</a>.&nbsp;

Tonbridge & Malling Borough Council

Revenue and Benefits Officer (part-time)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7677/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7678/Income_Officer_JD_Oct_2024.pdf" target="_blank">Income_Officer_JD_Oct_2024</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you good with numbers and people?
Do you want to make a difference to the lives of people in our local community?
Do your skills currently include: Excellent customer service, good communication and a can-do attitude?
We have an exciting opportunity to join the Waverley Rent Accounts team, to maximise Waverley’s income and minimise the risk of bad debts, evictions, and homelessness.
The successful candidate will work with tenants, other Council teams and stator agencies. They will provide support, advice, and signposting to tenants, to maximise their income and make payment.
This is the perfect opportunity to use your customer service and negotiation skills, deliver a responsive service and acquire new knowledge.
We are looking for candidates with the ability to understand the needs of our local community, tenacity to pursue targets and the enthusiasm and ability to learn.
This post is a full-time role, 37 hours per week.
For an informal discussion about the post, please contact Deborah Harding (Rent Account Manager) on 01483 523 137.
We do not accept CV’s without a completed application form. Strictly no agencies please.
Closing date for applications: Monday 27th October 2025 at 9.00am.
Interview date: Thursday 6th November 2025.
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

Income Officer

<ul></ul>





We are looking for an enthusiastic and committed person to join our Recovery Team. This is a challenging and varied role, your duties will involve dealing with all aspects of council tax, business rates and housing benefit overpayment recovery, including answering customer enquiries in writing, over the telephone, at court and the council offices.
The successful&nbsp;applicant will be expected to demonstrate excellent customer care, communication and interpersonal skills. Ideally having experience of working in a council tax, business rates or benefit overpayment office and have a good understanding of the law of local taxation. However, we will also consider applications from people with a background in other types of debt collection.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment. This includes obtaining references and ensuring compliance with the Disclosure and Barring Service process.
You will be required to work 37 hours per week Monday to Friday.
As part of our accreditation with Essex Family Friendly Employers Charter, this full-time role can be offered on a job share or part-time basis, providing we are able to recruit to the remaining hours. Further information on the family friendly charter can be found: <a href="https://www.essex.gov.uk/family-friendly-charter/family-friendly-employer-principles" target="_blank">https://www.essex.gov.uk/family-friendly-charter/family-friendly-employ…</a>
The Revenues and Benefits Service operates hybrid working and, following a period of in-house office-based training, remote working is possible.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7444/Revenues_and_Benefits_Officer_JDPS_Sep_2025.docx" target="_blank">Revenues_and_Benefits_Officer_JDPS_Sep_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7445/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We’re looking for a motivated and detail-oriented individual to join our Revenues &amp; Benefits team as a Revenue &amp; Benefits Officer.
In this varied and rewarding role, you’ll manage a diverse caseload, ensuring cases are handled efficiently and in line with statutory regulations, policies, and procedures. Ideally, you’ll bring experience from a local government setting and have knowledge of Revenues &amp; Benefits systems and document management tools—but we’re also keen to hear from candidates with strong administrative skills and a willingness to learn.
You’ll need to be confident working with data, maintaining accurate records, and using Microsoft Office and web-based systems. Experience in administering Housing Benefit and/or Council Tax discounts and exemptions would be a strong advantage.
This role is ideal for someone with excellent communication skills, a customer-focused approach, and the ability to work quickly and accurately in a fast-paced environment.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling&nbsp;Borough&nbsp;Council</a>
For an informal discussion about the role, please contact Andrew Rosevear, Deputy Revenue &amp; Benefits Manager at <a href="mailto:andrew.rosevear@tmbc.gov.uk" target="_blank">andrew.rosevear@tmbc.gov.uk</a>.&nbsp;

Revenues & Benefits Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7281/Job_Description_BO_Sep_25.pdf" target="_blank">Job_Description_BO_Sep_25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7282/Conditions_of_Service_-_CVP0444.pdf" target="_blank">Conditions_of_Service_-_CVP0444</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7286/Person-Specification--template---CVP0444.pdf" target="_blank">Person-Specification--template---CVP0444</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.&nbsp;
Come join us and be part of our success.
The Benefits Service is part of Exchequer Services and are situated in Municipal Buildings, Huyton. The Team works flexibly between 7am and 7pm with a combination of office based and home working.
We are looking to recruit an experienced Benefit Officer to join our committed and friendly assessment team on a full time, permanent basis.The successful candidate will process Housing Benefit and Council Tax Reduction Claims as well as Discretionary Housing Applications. You will also review existing claims to identify changes.
Claims are verified in several ways including customer contact and accessing DWP systems, you must have excellent communication skills both verbally and written.
You must be able to demonstrate a good level of literacy and numeracy skills
Closing Date: Wednesday, 29 October 2025 at 23:59pm&nbsp;
Interview Date: W/C 24 November 2025&nbsp;
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;
Donna Wilkinson via telephone at 0151 443 5877&nbsp;
Carmel Moore via telephone at 0151 443 4044
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.&nbsp;
See the benefits of working for Knowsley MBC&nbsp;<a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Benefits Officer

<ul></ul>





The role will usually require you to work remotely from home 3 days a week, but the role may require you to work from the Civic Offices as and when necessary.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role 
You would be required to:
<ul>
<li>Deliver personalised debt advice including completing appointments and casework to prepare financial statements, review income and outgoings, and explore debt options to help clients make informed decisions.</li>
<li>Maximise income reduce outgoings including completing benefit checks, providing advice and support to make applications, maintain claim and challenge decisions and accessing social tariffs.</li>
<li>Assess and review Discretionary Housing Payment and Council Tax Support applications in line with legislation and policy.</li>
<li>Deliver excellent customer service responding to internal and external enquiries across multiple channels with professionalism, empathy, and efficiency by resolving issues at first contact where possible.</li>
<li>Maintain accurate records of all advice, actions, and financial awards in line with data protection and council standards, contributing to performance targets and service quality.</li>
</ul>
Reading Borough Council is seeking a dedicated and empathetic Debt Advice Officer to join our Tenant Services team. In this vital role, you’ll support tenants and residents across Reading to manage their finances, maximise income, sustain tenancies, and prevent homelessness. You’ll work as part of a collaborative team delivering a high-quality, customer-focused service across multiple access channels including face-to-face, telephone, email, and text.
You’ll be the first point of contact for many service users, responding promptly and professionally to enquiries. Using your knowledge of relevant policies and procedures, you’ll aim to resolve issues at the first point of contact and provide tailored support to those in financial difficulty.
Key Responsibilities Include:
<ul>
<li>Respond promptly and professionally to customer enquiries across multiple channels, resolving issues at first contact where possible.</li>
<li>Provide tailored debt advice and budgeting support to tenants and residents, including preparing Standard Financial Statements and prioritising debts.</li>
<li>Assist service users with welfare benefit claims, backdating requests, and challenging decisions using legislation and policy.</li>
<li>Promote financial inclusion, digital access, and safer borrowing practices such as Credit Unions.</li>
<li>Assess and review applications for Discretionary Housing Payments and Council Tax Support accurately and efficiently.</li>
<li>Conduct outreach appointments and home visits where necessary, following lone worker procedures.</li>
<li>Maintain accurate records and contribute to team performance targets and KPIs.</li>
<li>Collaborate with internal teams and external organisations to improve service delivery and integration.</li>
<li>Attend community events and deliver training sessions to raise awareness of financial support services.</li>
</ul>
About you
The following experience is required for this role:
<ul>
<li>A good general education, including GCSE (or equivalent) in English and Maths.</li>
<li>Experience supporting the public in an advisory role, ideally involving housing, welfare, or debt advice.</li>
<li>Confidence using computer systems to manage casework, write correspondence, and maintain accurate records.</li>
<li>The ability to work independently, using sound judgement to research issues and provide clear, practical advice.</li>
<li>Strong verbal and written communication skills, with the ability to adapt your approach to different audiences.</li>
<li>Resilience and good time management to handle competing priorities in a fast-paced, emotionally demanding environment.</li>
</ul>
We’re looking for someone with a strong understanding of welfare benefits, debt solutions, and financial inclusion. You’ll have excellent communication skills and the ability to handle sensitive situations with professionalism and empathy. Experience in supporting vulnerable individuals and a commitment to equality, diversity, and safeguarding are essential. You should be confident working independently and collaboratively in a fast-paced, customer-focused environment..
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively
Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential&nbsp;
Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
<ul>
<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave</li>
<li>A wide range of flexible working opportunities</li>
<li>Modern working environment at the Civic Offices in the heart of Reading</li>
<li>Local Government Pension Scheme (LGPS)</li>
<li>Life Assurance - three times your annual salary (for members of the LGPS)</li>
<li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li>
<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li>
<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li>
</ul>
To arrange a confidential discussion on this position please contact David Pidduck at <a href="mailto:David.Pidduck@reading.gov.uk" target="_blank">David.Pidduck@reading.gov.uk</a>
Closing Date: Sunday 2nd Novmeber 2025
Interview Date: Friday 14 November 2025
Interview Process: To be confirmed

Reading Borough Council

Debt Advice Officer

<ul></ul>





We have an exciting employment opportunity to recruit a permanent Housing Benefit and Council Tax Reduction Scheme Officer with a minimum of 2 years’ recent experience. 
We are looking for an individual who has an indepth knowledge of processing complex assessments, such as Universal Credit, Self-Employed, Students, and Persons from Abroad. You will also help those on low income to sustain their tenancies ensuring their benefits are fully maximised. 
You will be part of a committed enthusiastic team, focused on high performance and working to challenging financial and operational targets. 
You will work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills. You will need a good standard of numeracy and literacy, effectively responding to enquiries received by letter, telephone and e-mail. 
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. 
The Contracted hours are 36 hours a week and we offer a flexible working hours policy which includes hybrid working. 
Contact Details - 
If you would like to know more about the role, please contact Anne-Marie Cover on 0208 132 1751 for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Assessment Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8544/Role_Profile.pdf" target="_blank">Role_Profile</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity for two motivated and enthusiastic individuals to join our Revenues and Benefits team.&nbsp; If you are looking for an opportunity to make a real difference to the lives of the residents of the South Hams and West Devon and develop a rewarding career, we would love to hear from you!
Successful candidates will deal with all aspects&nbsp;of Council Tax, Benefits and Business Rates working in accordance with statutory regulations and/or discretionary policies.
The role will be varied as you will be dealing with a wide variety of people and ICT systems, being responsible for data input and the processing of information, providing advice and ensuring residents receive accurate bills and correct benefit payments.
You will work for both South Hams District Council and West Devon Borough Council.&nbsp; You will be supported in the workplace by other team members and your mentor, at first in office at either our Tavistock or Totnes offices, and then working from home, with the use of Microsoft teams with the occasional requirement to attend in office meetings.
Alongside your role in the Revenues and Benefits team you will be working to complete the Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship qualification through the Institute of Revenues, Rating and Valuation (IRRV). On successful completion of the apprenticeship, you will also be awarded the Certificate of Local Taxation, Revenues and Welfare Benefits (Tech IRRV).
The apprenticeship will take approximately 18 months to complete through a blended approach combining virtual training days, online webinars, work shadowing and workplace mentoring.
What we need from you:
<ul>
<li>A good standard of education to GCSE level including minimum Grade C/4 in English and Mathematics or equivalent.</li>
<li>A ‘can-do’ attitude and eager to learn.</li>
<li>Ability to work accurately and quickly with high attention to detail.</li>
<li>Excellent communication skills both on the telephone and in writing.</li>
<li>Good with numbers and proficient in the use of ICT systems.</li>
</ul>
Upon successful completion of the apprenticeship, there may be an opportunity to secure permanent employment in the Revenues and Benefits team.
A satisfactory basic disclosure check and check of employment history will be required before appointment.
For an informal discussion or for further details about the role, please contact Allison Lewis, Systems &amp; Support Team Leader on&nbsp;<a href="mailto:Allison.Lewis@swdevon.gov.uk" target="_blank">Allison.Lewis@swdevon.gov.uk</a>
Closing date: Sunday 9 November 2025
Interviews will be held week commencing 17 November 2025.
For more information, please visit our Apprenticeships website:&nbsp;&nbsp;<a href="https://www.southhams.gov.uk/recruitment/apprenticeships" target="_blank">https://www.southhams.gov.uk/recruitment/apprenticeships</a>

19 Benefits And Revenues Jobs