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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2701/Job_Description_-_Benefits_Officer_-_BG00280___BG00281.pdf" target="_blank">Job_Description_-_Benefits_Officer_-_BG00280___BG00281</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Responsible for the assessment of Housing Benefit and Council Tax Reduction claims in accordance with Regulations.
Assessment of Free School Meal and Schools Essential Grant applications and responding to enquiries from members of the public by telephone / email in relation to these applications&nbsp;
An exciting opportunity has arisen within the Benefits&nbsp;Service for highly organised, enthusiastic and confident individuals who are able to rise to the challenge of a busy service.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
<ul>
<li>To provide an effective and secure Benefits service that aims to pay everyone quickly, correctly, first time, every time and continue to deter fraud</li>
<li>Providing advice, support and understanding to a wide range of customers enquiring about functions delivered through the Benefit Service.</li>
<li>Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media.</li>
</ul>
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience &amp; Transformation –&nbsp;<a href="mailto:leanne.roberts@blaenau-gwent.gov.uk" target="_blank">leanne.roberts@blaenau-gwent.gov.uk</a>
The positions are open to Internal and External candidates
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.




Closing Date:


04/09/2025 At 12:00 midnight




Interview Date:


TBC

Benefits Officer

<ul></ul>





Senior Welfare Rights Advisor – TA (Job ref: 3729) Salary: £46,006 Grade:&nbsp;Level 4, Zone 1 Location:&nbsp;5 Pancras Square N1C 4AG Contract Type:&nbsp;Fixed term – 1 year Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Sunday 7^th September 2025 at 23:55 Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved&nbsp; You’ll play a central role in ensuring Camden residents receive the full welfare support they are entitled to. This involves providing high-quality, specialist advice on welfare benefits, offering casework support to residents, and advocating on their behalf to secure the best possible outcomes. You’ll work closely with partners, community organisations, and internal teams to maximise residents’ income, prevent hardship, and contribute to our wider anti-poverty strategy. Your work will directly improve the lives of some of our most vulnerable residents, empowering them to access their rights, navigate complex systems, and achieve financial stability. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. All About You You’ll be an experienced welfare rights advisor with in-depth knowledge of the benefits system and related legislation. You’ll have excellent advocacy skills and the ability to communicate complex information clearly to a wide range of audiences. Your empathy, attention to detail, and ability to manage a varied caseload will be essential to your success.&nbsp;Your approach will be resident-focused, empathetic, and solutions-driven, with the ability to manage a complex caseload while delivering high-quality, timely advice. Strong written and verbal communication skills are essential, as is the ability to work collaboratively across teams and partner organisations. We’re looking for someone who can build strong relationships with residents, colleagues, and partner agencies, who thrives in a fast-paced environment, and who is committed to tackling poverty and inequality in Camden. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153348/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153348/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Senior Welfare Rights Advisor

<ul></ul>





Senior Welfare Rights Advisor (Job ref: 3719) Salary:&nbsp;£46,006 Grade:&nbsp;Level 4, Zone 1 Location: 5&nbsp;Pancras Square N1C 4AG Contract Type:&nbsp;Permanent&nbsp; Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Sunday 7^th September 2025 at 23:55 Anonymised Application –&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved&nbsp; You’ll play a central role in ensuring Camden residents receive the full welfare support they are entitled to. This involves providing high-quality, specialist advice on welfare benefits, offering casework support to residents, and advocating on their behalf to secure the best possible outcomes. You’ll work closely with partners, community organisations, and internal teams to maximise residents’ income, prevent hardship, and contribute to our wider anti-poverty strategy. Your work will directly improve the lives of some of our most vulnerable residents, empowering them to access their rights, navigate complex systems, and achieve financial stability. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. All About You You’ll be an experienced welfare rights advisor with in-depth knowledge of the benefits system and related legislation. You’ll have excellent advocacy skills and the ability to communicate complex information clearly to a wide range of audiences. Your empathy, attention to detail, and ability to manage a varied caseload will be essential to your success.&nbsp;Your approach will be resident-focused, empathetic, and solutions-driven, with the ability to manage a complex caseload while delivering high-quality, timely advice. Strong written and verbal communication skills are essential, as is the ability to work collaboratively across teams and partner organisations. We’re looking for someone who can build strong relationships with residents, colleagues, and partner agencies, who thrives in a fast-paced environment, and who is committed to tackling poverty and inequality in Camden. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153387/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153387/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

<ul></ul>





Lead, inspire, and drive change in our dynamic team 
Position Overview: Join our dynamic team as the Head of Revenues! This permanent role within the Resources Department reports directly to the Director of Revenues &amp; Transactional Services. You will be joining a management team that values collaboration, innovation, and continuous improvement. Your work will directly impact the efficiency and effectiveness of our services, benefiting the entire community. If you are passionate about driving performance and making a difference, we want to hear from you! Apply now to join our team. 
Purpose of the Role: As the Head of Revenues, you will ensure that our Council delivers a high-performing, well-managed Local Taxation Revenue Collection Service. You will direct, lead, and manage the provision of high-quality, cost-effective services to the Council for the delivery of Local Taxation Revenue Collection, ensuring that the Council’s policy objectives in relation to these services are met. 
Key Responsibilities: 
 
 - Lead and inspire our team to deliver exceptional Local Taxation Revenue Collection operations, setting the strategic direction and ensuring customer-centric services. 
 - Oversee overall debt for Local Taxation for the whole council and set the practice and monitoring arrangements for this. 
 - Manage a team of 37 FTEs and a gross service budget of £3m. 
 - Ensure income collection of £164m Council Tax and £98m Business Rates. 
 - Establish, maintain, and foster effective working relationships with Elected Members and stakeholders (internal and external). 
 - Increase income collection through fair income collection practices and innovative, modern, effective processes. 
 - Implement a ‘Digital by Desire’ approach to all aspects of the service. 
 - Manage large-scale service budgets, providing timely, accurate, and reliable financial information. 
 - Compile and implement the service business plan to ensure alignment with strategic and financial planning. 
 - Maximise the value of Government grants received for the service. 
 - Foster a high-performing culture within the service, ensuring a customer-focused approach and a drive for continuous improvement. 
 
Qualifications and Experience: 
 
 - Hold a degree or possess equivalent experience relevant to the job description. 
 - Experience working in a Local Taxation Revenue Collection environment at a senior level with demanding and challenging performance targets. 
 - Proven experience of delivering significant organisational change and budget savings. 
 - Understanding of best practices in delivering channel shift, customer behaviour change, and improving customer experience. 
 - Experience of leading strategic initiatives or contributing towards strategy/policy development and implementation. 
 - Strong collaborator with demonstrable ability to bring people together from across the organisation and wider. 
 - Proven experience to lead, engage, motivate, appraise, and develop staff to deliver high standards of service and performance. 
 
Special Requirements: 
 
 - Demonstrated success in leading large-scale, complex service transformations and improvements. 
 - Proven experience of delivering significant organisational change and savings. 
 - Proven experience of delivering services in partnership with the voluntary sector or other partners. 
 
Contact Details - 
If you would like to know more about the role, please contact Bola Odunsi on <a href="mailto:bola.odunsi@enfield.gov.uk" target="_blank">bola.odunsi@enfield.gov.uk</a> for an informal discussion or to arrange a visit to the team. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Head of Revenues

<h2>About the job</h2>Salary: £30,024 - £32,597 a year plus casual essential car user allowance (subject to criteria) Hours per week: 37 Contract type: PermanentAre you passionate about delivering high-quality, customer-focused services within your community? Luton Council is seeking a dedicated Visiting and Inspection Officer to support the Revenues and Benefits teams through a wide range of visits, inspections, and valuation assistance. This role plays a vital part in ensuring that services are delivered efficiently and in line with legislation, local policies, and best practices.You'll be instrumental in helping to maximise income and benefits for some of Luton’s most vulnerable residents, ensuring they receive the support and information they need. If you're committed to making a difference and thrive in a role that combines fieldwork with public service, we’d love to hear from you.Please note this role does not attract sponsorship.<h2>About you</h2>Do you have a strong sense of public service and the confidence to work independently in the community? We’re seeking a capable and compassionate Visiting and Inspection Officer to join our team. This is a key role requiring excellent communication skills—both written and verbal—to engage effectively with a wide range of customers, including those who may be vulnerable or living with mental, physical, or learning disabilities. You’ll be expected to handle sensitive information with care, in line with policies, legislation, and procedures.The successful candidate will be confident entering unfamiliar environments and able to defuse conflict using recognised techniques and sound judgement. Strong organisational skills and the ability to meet deadlines and targets independently are essential.You will be responsible for gathering and recording accurate financial, personal, and statistical data for use by the Authority. Confidence in using computer systems, including databases, Microsoft applications, and mobile IT equipment, is required. A sound understanding of equality principles and lone working procedures is also important for this role, which involves visiting customers in their homes or businesses.This is a public facing role so you’ll need to show off your fluency in speaking and writing English.Flexibility is key, as occasional out-of-hours work may be necessary—for example, to carry out residency checks. If you're proactive, professional, and committed to supporting your local community, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1598700&amp;ptId=11701" target="_blank">download: Visiting and Inspection Officer JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1598701&amp;ptId=11701" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Visiting and Inspection Officer

<ul></ul>





Salary: £42,221 Grade: Level 3 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: Permanent x2 Hours: Full Time (36 hours) Closing Date: Sunday 7^th September 2025; 23:55pm About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. What You’ll Be Doing We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them and we are looking for five Income Officer’s with motivation and a caring approach to help deliver this ambition. You will be providing a person-centred housing income collection service across the borough, which includes being responsible for income collection for Camden’s housing stock, managing the process from early intervention and debt prevention to initiating possession proceedings, preparing legal documents, attending court, executing warrants, and overseeing evictions. Your role will also involve responding to customer inquiries regarding housing income, identifying opportunities for early intervention to prevent arrears, and processing payments over the phone. All About You &nbsp; We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart. You are dedicated to early intervention, proactively helping residents to prevent issues and guiding them to supportive services. Understanding that safeguarding is everyone's responsibility, you take an active role in protecting residents' health and well-being, ensuring they live free from harm and abuse. Your communication style is kind and compassionate, focusing on building positive relationships within the community and addressing diverse needs. You champion equality, diversity, and inclusion, respecting various cultural backgrounds and promoting engagement among residents and stakeholders. Working collaboratively with other teams, you embody the "One Camden" ethos, ensuring that residents are at the heart of all efforts while maintaining clear and accurate records. You are adept with housing management software and have a solid understanding of housing policies and legislation. Financially aware, you make decisions that promote efficiency and effective budget management. We also require an Income Officer with specialist knowledge in dealing with unlawful occupancy cases and another Income Officer with specialist knowledge of Universal Credit. To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. To view the Job Profile, please&nbsp;CLICK HERE or copy and paste the below URL into your browser:&nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10879536/file/documen…</a> What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Income Officer

<ul></ul>





Salary: £38,923 Grade: Level 3, Zone 1&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract type:&nbsp;Permanent Hours per week: 36 Closing date: Sunday 7th September 2025; 23:55 About us&nbsp; Camden is listening to everyone, including you. We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. The role We are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with tax payers&nbsp;on the telephone. You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered. &nbsp; You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g. student accommodation.&nbsp; Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries.&nbsp; Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.&nbsp; Key Requirements <ul> <li> Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it </li> <li> Excellent IT and communication skills </li> <li> Ability to act professionally and communicate patiently but effectively with those in difficulty </li> <li> Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands </li> </ul> Desirable <ul> <li> CIVICA system experience desirable </li> </ul> This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS. To view the Job Profile, please copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/documen…</a> &nbsp; About you To find out more about what it is like to work at Camden, meet some of our people by visiting&nbsp;<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>. We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service. IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards. More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose. &nbsp; What We Offer&nbsp; At Camden, you’ll receive a host of benefits including: <ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities&nbsp;</li> </ul> Inclusion and Diversity&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.&nbsp; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Council Tax Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2371/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2625/Income_Officer_JD_Oct_2024.pdf" target="_blank">Income_Officer_JD_Oct_2024</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you good with numbers and people?
Do you want to make a difference to the lives of people in our local community?
Do your skills currently include: Excellent customer service, good communication and a can-do attitude?
We have an exciting opportunity to join the Waverley Rent Accounts team, to maximise Waverley’s income and minimise the risk of bad debts, evictions, and homelessness.
The successful candidate will work with tenants, other Council teams and stator agencies. They will provide support, advice, and signposting to tenants, to maximise their income and make payment.
This is the perfect opportunity to use your customer service and negotiation skills, deliver a responsive service and acquire new knowledge.
We are looking for candidates with the ability to understand the needs of our local community, tenacity to pursue targets and the enthusiasm and ability to learn.
This post is a full-time role, 37 hours per week.
For an informal discussion about the post, please contact Deborah Harding (Rent Account Manager) on 01483 523 137.
We do not accept CV’s without a completed application form. Strictly no agencies please.
Closing date for applications: 15th September 2025 at 9.00am
Interview date: 17th September 2025&nbsp;

<h4> Job Description </h4>Overview We’re delighted to offer an exciting opportunity for a dynamic and experienced professional to join our Finance and Assurance Division as Assistant Director of Collections and Benefits. In this pivotal leadership role, you’ll be responsible for overseeing the collection of Council Tax, Business Rates, and Parking Income, as well as managing Parking Appeals and the assessment and distribution of Housing and Council Tax Benefits. You’ll play a key role in shaping the strategic direction and operational delivery of these essential public services, ensuring they are aligned with our Corporate and Service Plans. As a member of the Finance Directorate Management Team, you’ll collaborate closely with colleagues across the organisation to drive innovation, enhance service performance, and contribute to the continuous improvement of our financial operations. If you’re a forward-thinking leader with a strong background in public sector finance and a passion for making a meaningful impact, we’d love to hear from you. About You We are looking for a candidate with a proven track record in public service management, particularly in areas related to collections and benefits. The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a commitment to excellence in public service delivery. This is a unique opportunity to make a significant impact on the efficiency and effectiveness of our financial operations, contributing to the overall success of our organisation.If you are a dynamic and experienced professional ready to take on this challenging and rewarding role, we encourage you to apply and join our dedicated team. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19134&amp;hashed=-476691733" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Assistant Director Collections and Benefits

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2364/Role_Profile.pdf" target="_blank">Role_Profile</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We are looking to recruit a Senior Revenues Officer (Enforcement and Quality Assurance) to join our Revenues and Benefits team. This is a brand-new role which means you will have the opportunity to shape and make it your own, whilst ensuring that the Revenues team continues to meet its income collection targets and delivers a high quality, professional and&nbsp;responsive customer service.
A team player who builds positive relationship in teams, you will have experience of working in a senior role in a busy Revenues environment. You will have a thorough current working knowledge of Council Tax, Business Rates and BIDs including collection and enforcement legislation. Representing South Hams and West Devon at both the magistrates’ court and the Valuation Tribunal, you will be able to prioritise your workload, meet deadlines and work effectively under pressure.
You will be responsible for monitoring and reviewing the performance of Revenues staff by recording accuracy statistics and highlighting any training needs. We wish to fully implement our software supplier’s Performance Management and Quality Assurance module and an important initial part of the role will be its implementation.
In return, we offer a friendly and supportive environment and an excellent benefits package including:
<ul>
<li>The opportunity to work in an amazing part of the country</li>
<li>Flexible working options (including remote working)</li>
<li>Local Government Pension Scheme</li>
<li>An extensive Staff Benefit Scheme</li>
</ul>
Further details can be found in the Role Profile, however for an informal discussion about this exciting opportunity please contact Paul Dean, Principal Revenues Officer on 01803 861106 or&nbsp;<a href="mailto:paul.dean@swdevon.gov.uk" target="_blank">paul.dean@swdevon.gov.uk</a>
Please note, the successful candidate will require a satisfactory basic DBS check.
Closing date: Monday 25 August 2025
Interviews to be held on Thursday 11 September 2025

Senior Revenues Officer (Enforcement and Quality Assurance)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2217/I._Benefits_Officer.doc" target="_blank">I._Benefits_Officer</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



As a Benefits Officer, you’ll be responsible for assessing new claims, changes in circumstances, and risk-based reviews. You'll give detailed advice to customers, help them access additional support, and contribute to the smooth, fair delivery of welfare benefits across both districts.
Working from our main council offices, you’ll collaborate with teams across the organisation and build strong relationships with external agencies, landlords, and government departments. Your work will directly improve household stability and financial well-being for local residents.
What You’ll Be Doing
<ul>
<li>Assessing all types of Housing Benefit and Council Tax Reduction applications, including complex and high-value cases</li>
<li>Providing high-quality advice and guidance to customers in person, by phone, and in writing</li>
<li>Ensuring accuracy in every claim by staying up to date with legislation, circulars, and case law</li>
<li>Identifying additional benefit entitlements and signposting customers to further support</li>
<li>Handling reconsiderations, underlying entitlement reviews, cancellations, and fraud referrals</li>
<li>Managing data-matching initiatives such as VEP alerts, RTI cases and anomaly reports</li>
<li>Producing clear, written statements of reasons for all decisions made</li>
<li>Liaising with internal and external partners including landlords, DWP, the Rent Service and others</li>
<li>Supporting the wider service with ad hoc tasks and participating in ongoing training and development</li>
<li>Advising on Council Tax discounts and exemptions where relevant</li>
</ul>
What You’ll Bring to the Role
<ul>
<li>Strong understanding of Housing Benefit and Council Tax Reduction legislation</li>
<li>Experience in accurately assessing benefit claims in a fast-paced environment</li>
<li>Confident in handling complex enquiries and communicating clearly with residents from all backgrounds</li>
<li>A proactive and flexible approach to problem-solving and workload management</li>
<li>Excellent IT and numeracy skills, with accuracy in decision-making</li>
<li>Ability to work both independently and as part of a team</li>
<li>A calm, empathetic, and professional approach to difficult conversations and challenging cases</li>
<li>Experience with Capita, DIP, and VEP systems is desirable</li>
<li>A strong sense of public service and commitment to supporting local people</li>
</ul>
What’s in It for You
This role offers the chance to make a real difference in your community. You’ll play a vital part in helping residents through some of life’s most challenging times, while developing your professional knowledge in a supportive, forward-thinking team.
Both Dartford and Sevenoaks Councils are committed to providing a positive work environment, investing in your training, and supporting your career development. We are proud holders of the Platinum Investors in People accreditation, which reflects our dedication to continuous improvement and staff wellbeing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 25 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Generous Local Government Pension Scheme</li>
<li>Free parking</li>
<li>Employee benefits include discounts on shopping, travel, days out and more, the Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Do you want to know more about the role? 
For an informal discussion about the role, please contact Heather Gaynor, Benefits Manager, on 01732 227435 or Jeremy Carlton, Senior Benefits Team Leader, on 01732 227214.
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date: 7 September 2025
Interviews: 16 September 2025

<h2>About the job</h2>Salary: £30,024 - £32,597 a year plus £963 essential car user allowance (Subject to Criteria) Hours per week: 37 Contract type: PermanentWe’re excited to welcome a highly skilled professional to our team, someone who brings a deep understanding of administrative systems and processes, especially within income management or similar environmentsIn this role, you'll manage a range of tasks from offering complex technical advice to dealing with financial calculations and analysing performance data. Your days will involve collaborating with a diverse group of people, from customers to internal colleagues and external agencies.You’ll be our representative at meetings, and your ability to build and maintain positive relationships will be crucial. Flexibility is key here—whether it's attending meetings or responding to emergencies, even outside of regular office hours, you’ll play a vital role in ensuring everything runs smoothly.Please note this role does not attract sponsorship.<h2>About you</h2>You are an effective communicator, both in writing and verbally, and you know how to engage with a wide range of people. Your approach is always polite and non-judgmental, especially when supporting customers. You are the go-to person for offering realistic solutions to technical issues, and your ability to manage and prioritise a demanding workload is second to none. Your knowledge in housing legislation, income management, welfare reform, and supporting tenancies makes you a strong candidate for this position.Ideally, you’re a member of the Chartered Institute of Housing or have equivalent qualifications or experience. Plus, you're committed to equality and equal opportunities, particularly within Housing Services.You’re someone who doesn’t just meet deadlines—you thrive on them. You’re organised, self-motivated, and ready to bring your expertise to a team that values what you have to offer. We can’t wait to see how your skills and experience will contribute to our mission. Let’s make a difference together!This is a public facing role so you’ll need to show off your fluency in speaking and writing English<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1588299&amp;ptId=11687" target="_blank">download: Income Officer JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1588312&amp;ptId=11687" target="_blank">download: Luton Values Flyer.pdf</a></li></ul>





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Income Officer (RP0088) Starting salary £38,350pa with potential progression to £41,254pa on achieving designated skills and experience37 hours per week (hybrid working arrangements) With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants.In this key role and it will be up to you to deliver a patch-based income management service that makes this part of our plan happen.The aim of the role is to recover outstanding money as efficiently as possible as well as assisting the council’s tenants who find themselves in financial difficulties.You’ll deliver our promise of being a high quality landlord, maximising our income by providing an efficient and customer focused income recovery service responsible for collecting over £50 million in rent each year.You will manage the complete arrears recovery process for a caseload across a patch of properties taking legal action, preparing court documents, representing the council in court and carrying out evictions.To be successful in this role you'll need:<ul>
<li>Experience in income management or debt recovery/collection.</li>
<li>Experience of instigating and taking legal action to recover rent arrears.</li>
<li>Up to date knowledge of Housing Legislation and related case law and good technical knowledge of income recovery processesExcellent customer service skills.</li>
<li>A working knowledge of welfare benefits.</li>
<li>To be a self-starter with a proactive approach and possess the ability to work without close supervision.</li>
<li>To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.</li>
</ul>It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.Please note that we do not provide visa sponsorship for employment in the UK.Closing date for applications is 25 August 2025Remote assessments will be held on 29 August 2025Interviews will be held on 4 September 2025

Welwyn Hatfield Borough Council

Income Officer (RP0088)

<ul></ul>





Revenues and Benefitss AdministrationSupportAssistantPermanent contract - 37 Hours per week£25,583 - £25,989 per annumIf you are looking for an exciting career opportunity, come and join our Revenues and Benefits team as an Administration Support Assistant.We are looking for an ambitious, enthusiastic and reliable person who would like to develop their skills in this area.Working within our Control Team you will have the key role of ensuring the timely and accurate recording of our inbound mail and associated tasks.You will be able to demonstrate the ability to work on your own initiative and to work with others as appropriate.The successful candidates will:<ul>
<li>Assist with the incoming and outgoing post including;</li>
<li>Be responsible for post opening and distribution.</li>
<li>Carry out scanning and indexing of incoming post</li>
<li>Monitor and index any incoming emails imported into the database that cannot be auto indexed.</li>
<li>Download and index documents from third parties into our database</li>
<li>Monitor incoming electronic claim forms and index into our database</li>
<li>To ensure a full working knowledge of relevant legislation, General data protection</li>
</ul>What we can offer:Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul>
<li>Excellent pension scheme with employer contributions</li>
<li>Generous annual leave entitlement with options to purchase additional annual leave</li>
<li>Committed training programme and development opportunities</li>
<li>Onsite nursery with 20% staff discount</li>
<li>Payment of fees for professional membership of the Association of Electoral Administrators</li>
<li>Discounted Gym and swim membership</li>
<li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li>
<li>Cycle to Work scheme</li>
<li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li>
</ul>We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.Please note, this role requires a Basic DBS check.To discuss the post or for further information, please call Emma Millisic on 01386 565145Closing date: 31 August 2025Interview date: 5 September 2025Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Revenues and Benefits Administration Support Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1933/Council_Tax___Benefits_Officer_JDPS.pdf" target="_blank">Council_Tax___Benefits_Officer_JDPS</a></li>
</ul>

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Are you a proactive and detail-oriented, with a passion for delivering excellent customer service? Do you thrive in a fast-paced, multi-channel environment and enjoy making a real difference in your community?
Folkestone &amp; Hythe District Council is seeking an efficient and skilled Council Tax &amp; Benefits Officer to join our dynamic Council Tax, Benefits &amp; Welfare Team. This is a fantastic opportunity to contribute to a service that supports residents across the district, ensuring accurate billing, collection, and benefit processing.
What You’ll Be Doing:
<ul>
<li>Acting as the first point of contact for Council Tax and Benefits enquiries across various platforms (phone, email, web chat).</li>
<li>Processing applications and changes efficiently and accurately in line with legislation and council procedures.</li>
<li>Supporting customers to self-serve and signposting to relevant agencies for additional support.</li>
<li>Managing Council Tax accounts, Housing Benefit and Council Tax Reduction claims, and recovery processes.</li>
<li>Collaborating with internal teams and external partners to deliver joined-up services.</li>
</ul>
What We’re Looking For:
<ul>
<li>Strong communication skills and attention to detail.</li>
<li>Ability to manage multiple tasks and prioritise effectively.</li>
<li>A customer-focused approach with experience in administrative or support service roles.</li>
<li>IT proficiency, particularly in Microsoft Office.</li>
<li>Minimum of one day per week to be based in our Civic Centre offices.</li>
<li>For Level 2 applicants: demonstrable experience in Council Tax or Benefits administration and the ability to handle complex cases independently.</li>
</ul>
Why Join Us?
Folkestone &amp; Hythe District Council is proud to offer a supportive and inclusive working environment with a wide range of benefits:
<ul>
<li>
Up to 31 days annual leave plus bank holidays, birthday leave, and Christmas office closure.</li>
<li>
Flexible, agile, and hybrid working options.</li>
<li>
Local Government Pension Scheme.</li>
<li>
Learning and development opportunities to help you grow your career.</li>
<li>
Family-friendly policies and health &amp; wellbeing initiatives, including an Employee Assistance Programme.</li>
<li>
Salary sacrifice schemes for cycle to work and lease cars.</li>
<li>
Corporate discounts on shopping, entertainment, gym memberships, and more.</li>
<li>
Free office parking and a town centre location close to transport links.</li>
</ul>
Closing date for receipt of all completed applications is 11:59pm on 25th August 2025
Interviews will take place 4th -&nbsp;5th September 2025.
For an informal discussion about this role, please contact Andrew Hatcher – Council Tax, Benefits &amp; Welfare Manager: <a href="mailto:Andrew.Hatcher@folkestone-hythe.gov.uk" target="_blank">Andrew.Hatcher@folkestone-hythe.gov.uk</a>, Tel: 01303 853348

Folkestone & Hythe District Council

Council Tax & Benefits Officer

Job DescriptionSalary: £29,253&nbsp;- £32,736&nbsp;per annumGrade: CPermanent Contract37 Hours per weekSituated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.The team are currently looking for a&nbsp;Recovery Officer&nbsp;to join this dynamic team.&nbsp;You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.The ideal candidate will have:<ul> <li>Confidence to be able to manage difficult conversations</li> <li>A knowledge debt collection processes</li> <li>A full knowledge and understanding of the Thurrock Fair Debt Policy</li> <li>Experience using negotiation skills</li> <li>Experience of communicating with members of the public.</li></ul>&nbsp;In return for your time and commitment, we offer:<ul> <li>Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service</li> <li>Flexible working to support a good work life balance</li> <li>An excellent Employee Assistance Programme</li> <li>Excellent training opportunities and an established CPD programme</li> <li>Reflective supervision and management support</li></ul>A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.&nbsp;Advert Closing Date<ul> <li>Redeployment Only:&nbsp;21st August 2025</li> <li>Internal &amp; External:&nbsp;31st August 2025</li></ul>Interview Date:&nbsp;To Be ConfirmedTo view the Job Profile and Person Specification please follow the link below:<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/Eb7_2cbo5HtLsz9rPzt8Uz8BtX1DpN1-AAIjBwuGtzEHQw?e=PoPaH3" target="_blank">Download Job Profile (PDF Document)</a> &nbsp;“If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Debt Recovery Officer

To support Adult Social Care by providing an efficient and effective service, which includes producing the four weekly invoices for client’s care charges, setting up direct debits and making contact through telephone, letter and face to face.Deal with queries from clients or their representatives regarding their invoices and prepare relevant correspondence as necessary. Ensure a sensitive, accurate and quality service is provided at all times to internal and external customers.Maintain accurate records of all actions taken, ensuring client files are kept up to date and relevant actions diary dated.Apply current legislation and policy to all cases and ensure that knowledge base is kept up to date.You will have previous experience at reconciling financial data with the ability to interpret and validate complex numerical information and able to spot anomalies to ensure data accuracy. Handling queries via phone, email and face to face with the ability to explain complex information clearly. In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.<ul></ul>

Medway Council

This is Medway

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1837/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1839/B0502_Financial_Inclusion__Welfare_Support_Officer__Benefits__JD_without_cover_sheet_.docx" target="_blank">B0502_Financial_Inclusion__Welfare_Support_Officer__Benefits__JD_without_cover_sheet_</a></li>
</ul>








<h2>About The Role</h2>







About the role
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work within the community.
Are you passionate about empowering individuals to take control of their financial lives? Do you want to make a tangible difference in the community? If so, this Corporate Debt &amp; Financial Inclusion Officer opportunity could be for you!
We're seeking a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship.
Key Responsibilities:
<ul>
<li>
One-on-one support:&nbsp;Conduct in-depth financial assessments with residents, identify areas for improvement, and develop tailored action plans.</li>
<li>
Advocacy and Guidance:&nbsp;Advocate for customers with external agencies and organizations, helping them navigate complex financial systems and access available benefits.</li>
<li>
Financial literacy education:&nbsp;Signpost educational resources to promote responsible budgeting, debt management, and savings strategies.</li>
<li>
Collaboration:&nbsp;Develop positive relationships with key local stakeholders, including community organizations, financial institutions, and service providers..</li>
</ul>
The Ideal Candidate:
<ul>
<li>
Experience:&nbsp;Previous experience in financial counselling, multi-agency working, benefits advice, or a related field.</li>
<li>
Knowledge:&nbsp;In-depth understanding of financial concepts, welfare benefits, debt advice, and budgeting techniques.</li>
<li>
Communication:&nbsp;Exceptional interpersonal skills, the ability to build trust, and a commitment to customer-centric support.</li>
<li>
Problem Solving:&nbsp;Proven ability to think critically, find creative solutions, and navigate complex financial situations.</li>
<li>
Organization:&nbsp;Ability to manage a diverse caseload, prioritize effectively, and maintain accurate records.&nbsp;</li>
</ul>
For an informal chat about this role please contact&nbsp;Linda Norman, Corporate Head of Customer, Digital and Collection Services on 01932 425408.
Benefits
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas</li>
<li>Excellent Pension Scheme</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>Health insurance plan after 1 years’ service / Dental after 3 years' service</li>
<li>Employee Assistance Programme (EAP)</li>
</ul>







<h2>About You</h2>







We are looking for a dedicated and proactive individual to join our team and lead our efforts in promoting financial well-being and providing solutions to those facing financial hardship.&nbsp;&nbsp;We are looking for exceptional candidates with a range of skills including:&nbsp;
<ul>
<li>Educated to at least A Level/Level 3 Vocational qualification.</li>
<li>Experience of partnership working with public and voluntary sector agencies.</li>
<li>An understanding of the issues and experiences of families who are facing financial hardship and struggle to manage their financial circumstances.</li>
<li>Experience in administrative and office procedures.</li>
<li>&nbsp;Experience of assessing needs, goal setting and contributing to action plans.</li>
<li>Experience using ICT to input and retrieve information and able to maintain clear and concise records.</li>
<li>Good customer care skills.</li>
</ul>
About Runnymede








Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in&nbsp;compliance with our&nbsp;<a href="https://www.runnymede.gov.uk/hrprivacypolicy" target="_blank">privacy policy</a>

Runnymede Borough Council

Financial Inclusion and Welfare Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1630/Benefits_Assistant_JD.doc" target="_blank">Benefits_Assistant_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Are you organised, customer-focused, and looking to make a difference? Our Revenues and Benefits partnership between Dartford and Sevenoaks Councils is looking for a detail-oriented Benefits Assistant to join our dedicated team.
This is a fantastic opportunity to work in a role that has a direct impact on the lives of local residents. Whether you're looking for your first step into local government or want to grow your career in public service, this role offers the chance to build valuable experience in a dynamic, supportive environment.
Everything You Need to Know
As a Benefits Assistant, you’ll help residents understand and manage their Council Tax Reduction and Housing Benefit claims. From assessing changes in circumstances to providing advice and support, you’ll play a vital role in ensuring the right support reaches the right people – fast and fairly.
Working closely with our Senior Benefit Team Leaders and Benefit Team Leaders, you’ll develop knowledge of key legislation, systems, and procedures, while contributing to a team that values accuracy, efficiency, and excellent customer service.
What You’ll Be Doing
<ul>
<li>Processing changes in Housing Benefit and Council Tax Reduction claims with accuracy and care</li>
<li>Supporting applicants by phone, email, and in person with helpful and empathetic advice</li>
<li>Liaising with internal departments and external partners (e.g. landlords, government agencies)</li>
<li>Spotting and escalating potential fraud cases</li>
<li>Supporting Benefit Assessors with general administrative tasks and customer communication</li>
<li>Keeping systems updated and completing follow-up actions on cases</li>
<li>Helping residents access wider support by signposting to relevant organisations (e.g. HERO, CAB, KCC)</li>
</ul>
What You’ll Bring to the Role
<ul>
<li>A commitment to excellent customer service and a desire to help people</li>
<li>Strong attention to detail and the ability to work calmly under pressure</li>
<li>Good IT skills and confidence using email, spreadsheets, and digital systems</li>
<li>A team-player mindset, with the ability to work independently when needed</li>
<li>Strong written and verbal communication skills, including the ability to explain things clearly</li>
<li>A flexible and proactive approach to your work</li>
<li>A genuine interest in supporting your local community</li>
</ul>
What’s in It for You
This is your opportunity to build a meaningful career in local government, develop specialist knowledge, and support people in real need. You’ll join a welcoming and experienced team that will invest in your training and growth.
We are proud holders of the Platinum Investors in People accreditation – a recognition of our commitment to developing our people, creating inclusive teams, and continuously improving how we work.
Other benefits include:
<ul>
<li>Enhanced annual leave of 24 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Generous Local Government Pension Scheme</li>
<li>Free parking</li>
<li>Employee benefits include discounts on shopping, travel, days out and more, the Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Would you like to learn more about the role? 
For an informal discussion about the role, please contact Heather Gaynor, Benefits Manager, on 01732 227435 or Jeremy Carlton, Senior Benefits Team Leader, on 01732 227214.
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date:&nbsp;Sunday 31 August 2025
Interviews: Thursday 11 September 2025

Benefits Assistant

An opportunity has arisen for a motivated and enthusiastic individual to join the Councils successful Corporate Debt Team. The successful applicant would be expected to be proactive and motivated to: <ul><li>Collect outstanding debt due to the council specifically Council Tax, Business Rates, Housing Benefit Overpayments and Sundry Debt via appropriate collection methods through a variety of communication channels.</li><li>Deal with Council Tax and Business rates debt from Liability Order stage onwards making decisions on appropriate action.</li><li>Contacting residents and making payment plans in accordance with procedures.</li><li>Respond to residents’ enquiries via email, telephone and face to face.</li><li>Identify vulnerable customers and referring to help and support via the Councils Benefit and Financial Welfare team.</li><li>Collecting overdue income and reducing debt.</li><li>When required meeting residents either via Teams or face to face at Council premises to support and assist them. </li><li>Attending Liability Order Court hearings and dealing with resident’s enquiries. </li><li>Reviewing and monitoring different stages of debt and making decisions on the next steps.</li></ul>It is essential you have experience of working within a financial services environment such as Revenues and Benefits, credit control, account reconciliation or a similar related office environment. Additionally, you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. If this sounds like the role for you, then we would encourage you to apply today.The successful post holder will be subject to a Standard DBS check. Interviews will be held on 11-12 SeptemberIf you would like to have an informal discussion with the recruiting manager please call Karen Powell on 01634 333732Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels:Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.Revenues and Benefits are seeking a Debt Recovery Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Corporate Debt Assistant

<ul></ul>





Permanent Ref: F1044 The Revenues and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit and Council Tax Support. Following a review of the Service, an exciting opportunity has arisen to join the Revenues and Benefits Team.&nbsp; The Council is seeking a Team Leader who has knowledge and experience of working within Revenues or Benefits and is also able to deliver the Service in a new way by working across all the areas that we deliver to residents and Businesses. &nbsp; You will have at least two years’ experience in Revenues or Benefits, with detailed knowledge of at least one of these services. You will have proven leadership skills, with the ability to motivate and support a team in a high-pressure environment. &nbsp; You will have strong communication skills both written and verbal and the ability to engage effectively with a wide range of people. Excellent customer service skills, including patience and active listening to resolve residents and businesses queries. Working closely with the other Team Leaders, you will have the ability to deliver on-going training, particularly supporting the current Business Rates team, and helping to upskill others within the service. Your team will be required to work on a wide range of tasks including the processing of Housing Benefit applications, Council Tax Support applications and the collection of Council Tax and Business Rates. In return access to flexible working (including hybrid working) and the opportunity to study for professional qualifications in Revenues and Benefits with the Institute of Revenues, Rating and Valuation. While ideally, we are seeking someone with extensive Business Rates experience, we do welcome applications from candidates who have experience in at least Council Tax or Benefits, who has a strong willingness to learn. A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Revenues and Benefits Team Leader

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1231/Temporary_Accomm_Officer_Revs_and_Bens_Jul_2025.docx" target="_blank">Temporary_Accomm_Officer_Revs_and_Bens_Jul_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We have a new opportunity to join our Revenues &amp; Benefits team on a part time, 2-year fixed term contract.
We are looking for a motivated and detail-oriented individual to join our Revenues &amp; Benefits team as a Temporary Accommodation Officer. In this vital role, you’ll ensure accurate invoicing, benefit processing, and debt recovery for residents in temporary accommodation. Working closely with colleagues across Housing and Finance, you’ll help ensure that residents receive the correct support and that the Council’s financial processes run smoothly.
You’ll work within a small, supportive team and collaborate closely with colleagues in the Housing team to ensure that residents placed into temporary accommodation are awarded the correct housing benefit (where appropriate) and that the correct council tax is charged. You will ensure that rent charges are invoiced in a timely manner and monitored for non-payment, instigating appropriate recovery action where necessary.
We’re looking for someone who brings a flexible mindset and sound judgement to their decision-making.
Your work will directly support some of the borough’s most vulnerable residents by ensuring fair and accurate financial management of temporary accommodation.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>
Interviews w/c 8 September 2025
For an informal discussion about this role, please contact Andrew Rosevear, Deputy Revenue &amp; Benefits Manager on 01732 876039 (Direct applicants only, strictly no agencies).

Tonbridge & Malling Borough Council

Temporary Accommodation Revenues & Benefits Officer (part time)

<ul></ul>





<h2>Job introduction</h2>The National Joint Council (NJC) pay award for 2025 has now been agreed. This will be reflected in all written correspondence.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.Job Title: Income OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:Are you accurate, analytical, and customer-focused?&nbsp;We’re looking for Income Officers to help manage and allocate income received from residents, businesses, and service areas across Liverpool City Council.&nbsp;You’ll play a vital role in making sure all payments are processed promptly and correctly, while also helping to solve queries and keep our financial systems running smoothly.&nbsp;This role blends problem-solving, teamwork, and precision, and it’s key to protecting the Council’s revenue streams and supporting high-quality service delivery across the city.&nbsp;What You’ll Be Doing;<ul>
<li>Allocating payments received through various channels, from BACS to online</li>
<li>Investigating income queries and delivering great customer service</li>
<li>Administering reversals, chargebacks, and rejected payments accurately</li>
<li>Monitoring suspense accounts and clearing unidentified transactions</li>
<li>Working with banks, payment providers, and Council teams to resolve discrepancies</li>
<li>Maintaining financial records and supporting audit and reporting processes</li>
<li>Helping improve systems and processes for income management&nbsp;</li>
</ul>What We’re Looking For;You’ll be someone who:<ul>
<li>Has strong attention to detail and good organisational skills</li>
<li>Communicates clearly and professionally—whether by phone or email</li>
<li>Can interpret financial information and apply policies with accuracy</li>
<li>Is confident working with income systems and Microsoft Office</li>
<li>Enjoys solving problems and supporting service improvements</li>
<li>Has a high level of numeracy and resilience under pressure</li>
<li>Works well independently and as part of a collaborative team</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight Sunday 24th August 2025 Shortlisting date: w/c Monday 25th August 2025 Interview date: w/c Monday 8th September 2025 Interview type: Face to FaceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Rebecca Carter at <a href="mailto:rebecca.carter@liverpool.gov.uk" target="_blank">rebecca.carter@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.

Liverpool City Council

Liverpool City Council needs you!

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8544/Role_Profile.pdf" target="_blank">Role_Profile</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity for two motivated and enthusiastic individuals to join our Revenues and Benefits team.&nbsp; If you are looking for an opportunity to make a real difference to the lives of the residents of the South Hams and West Devon and develop a rewarding career, we would love to hear from you!
Successful candidates will deal with all aspects of Council Tax, Benefits and Business Rates working in accordance with statutory regulations and/or discretionary policies.
The role will be varied as you will be dealing with a wide variety of people and ICT systems, being responsible for data input and the processing of information, providing advice and ensuring residents receive accurate bills and correct benefit payments.
Alongside your role in the Revenues and Benefits team you will be working to complete the Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship qualification through the Institute of Revenues, Rating and Valuation (IRRV). On successful completion of the apprenticeship, you will also be awarded the Certificate of Local Taxation, Revenues and Welfare Benefits (Tech IRRV).
The apprenticeship will take approximately 18 months to complete through a blended approach combining virtual training days, online webinars, work shadowing and workplace mentoring.
<ul>
<li>A good standard of education to GCSE level including minimum Grade C/ 4 in English and Mathematics or equivalent.</li>
<li>A can-do attitude and eager to learn.</li>
<li>Ability to work accurately and quickly with high attention to detail.</li>
<li>Excellent communication skills.</li>
<li>Good with numbers and proficient in the use of ICT systems.</li>
</ul>
Upon successful completion of the apprenticeship, there may be an opportunity to secure permanent employment in the Revenues and Benefits team.
A satisfactory basic disclosure check and check of employment history will be required before appointment.
For an informal discussion or for further details about the role, please contact Geni Hotchkiss, Head of Revenues and Benefits on 01803 861262 or <a href="mailto:geni.hotchkiss@swdevon.gov.uk" target="_blank">geni.hotchkiss@swdevon.gov.uk</a>.
Closing date: Sunday 7 September 2025
Interviews will be held week commencing 15 September 2025

24 Benefits And Revenues Jobs