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Starting salary:&nbsp;£38,923 Job Level:&nbsp;Level 3 Zone 1 Work Location: 5 Pancras Square, London, N1C 4AG Hours per week: 4 x 36, 1 x 18 Contract type:&nbsp;5 x Permanent (4 full time and 1 part time) Closing date:&nbsp; Sunday 8^th February 2026 at 23:55 Test to be held: w/c 16th February 2026 (virtual) Interviews to be held: w/c 23 February 2026 (in person at 5 Pancras Square) Interviews to be held: W/C 23^rd February 2026 Alternative flexible working options available / open to discussionAnonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.About us&nbsp;Camden is changing on the inside to make life better for everyone. We’re not just home to the UK’s fastest growing economy, we’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.&nbsp;You’ll play a vital role in helping us deliver fair, transparent parking services that support safe streets and an accessible borough.&nbsp;Here’s where you can help decide a better future for us all.&nbsp;The TeamThe Camden Parking Operations team is responsible for enforcing parking regulations and traffic laws within the borough, issuing Penalty Charge Notices (PCNs), on-street and via CCTV, to ensure compliance with regulations and policy objectives to support safe streets and an accessible borough.This role is based in an office environment with flexible working and primarily focuses on processing and responding to PCN enquiries, managing your own workload, reviewing evidence, applying policy and guidance to come to informed decisions on whether to enforce or cancel PCNs.&nbsp;The roleIn this role you will use your investigative and communication skills to consider and reply to correspondence received at various stages of the statutory appeals process for contesting Penalty Charge Notices (PCNs). You will need to demonstrate your ability to extract and respond to the points made in customer challenges. You will investigate, assess and respond to parking and traffic related enquiries as part of our customer focused team.When full training is completed, you will be able to efficiently process all enquiries relating to moving traffic and parking PCNs, appeals made to the tribunal, parking permits, complaints and service requests from customers and other teams within the service. Comprehensive training is provided to enable you to respond to enquires in a structed and informative manner through application of legislation, policies and guidelines, with appropriate consideration for exceptional and sensitive circumstances.&nbsp;You will become proactive in engaging with the service to make improvements to our processes and procedures especially for customers interacting with the service. There are various pathways into the different facets of parking and traffic operations, and you will be supported through personal development and training opportunities that are provided to move into other areas within Parking Operations.Key Responsibilities:<ul><li>Investigate, analyse and respond to challenges made by customers who are disputing PCNs issued</li><li>Manage your own diverse workload by working independently to reply to enquiries based on set policies and procedures</li><li>Learn, retain and apply knowledge gained to varied scenarios and stages of the statutory appeals process when writing detailed responses</li><li>Prepare and present appeals to independent adjudicators to explain any enforcement action taken</li><li>Engage proactively with the service to enhance customer experience through identifying and improving existing processes and procedures</li><li>Participate in training and development opportunities to expand your knowledge and skills in parking and traffic operations</li></ul>About youTo find out more about what it is like to work at Camden, meet some of our people by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'.This role requires you to demonstrate the ability to learn and retain complex information, particularly legislation. You should possess strong decision-making, investigative and analytical skills and have experience applying them to a variety of situations. Excellent attention to detail is essential to ensure accuracy and clarity in all written communication. You must have exceptional grammar and communication skills, enabling you to construct clear and concise correspondence. You should demonstrate a proven ability to work independently and manage a demanding workload with a commitment to delivering a high-quality, customer-focused service. You should be&nbsp;comfortable making fair, evidence-based decisions and explaining them clearly, especially when dealing with challenging or sensitive issues.&nbsp;Finally, you should have a passion to work as part of a collaborative team and an enthusiasm for providing excellent customer service to Camden residents and visitors.&nbsp;This is a great opportunity for people who have these skills so if this is you, please submit your application.&nbsp;Application Process&nbsp;To apply for this role please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp;You will be required to answer the following questions:<ol><li>Please tell us about the investigative and analytical skills and experiences you will bring to the role and provide examples.</li><li>Why are you interested in this Process Officer role specifically?&nbsp;</li><li>Please describe your experience in providing customer service. &nbsp;</li></ol>Please note that use of Artificial Intelligence (AI) to construct your application is not permitted. If we suspect this, we will reject the application.&nbsp;Shortlisted candidates will be invited for a test which will be checked and scored before interview. The test will be sent by email and will be timed. Those who do not meet the score required to pass the test or fail to return their completed test by the specified time will not be interviewed. Offers will be subject to receipt of satisfactory referenc

Camden Council

Process Officer

<h4>The Role</h4>Do you see yourself supporting a vibrant music education environment for children and young people?Can you use your administrative skills to help a busy Saturday Music Centre run smoothly?If yes, we have the perfect role for you!Southwark Music is looking for a passionate and dedicated Saturday Centre Administrator (Fixed Term Contract) to join our amazing team and help make a difference to the lives of children and young people across the borough.About the Role:Southwark Music aims to enrich the lives of all Southwark children and young people by making the learning of music dynamic, energetic, varied and fun. We deliver this through our work in schools, our Saturday Centre, and a range of events and projects.As Saturday Centre Administrator, you will provide high-quality administrative support to the Head of the Saturday Centre and contribute to the efficient and smooth running of the Centre. The Centre offers individual, group and ensemble lessons across a wide range of instruments and styles, with around 220 students aged 5–18 attending weekly during term time, supported by approximately 20 tutors and staff.Key responsibilities include:<ul><li>Processing online applications for all offers at the Saturday Centre</li><li>Maintaining accurate cloud-based records for applications and waiting lists in line with SMS GDPR policy</li><li>Acting as the main point of contact for the Saturday Centre, responding to queries from parents, tutors, staff and partner agencies</li><li>Assisting with timetabling lessons across all teaching areas</li><li>Collecting and monitoring charges and supporting arrears procedures as directed</li><li>Supporting the wider Southwark Music Service team with general administrative duties</li><li>Ensuring deadlines are met and work is prioritised effectively</li></ul>This is a 9-month Fixed Term ContractAbout You:You will be organised, proactive and able to work effectively in a busy environment.You will:<ul><li>Take initiative and work confidently under pressure</li><li>Have strong administrative and organisational skills</li><li>Be confident communicating with a wide range of stakeholders, including parents and teaching staff</li><li>Be able to manage records accurately and handle sensitive data appropriately</li><li>Be available to work every Saturday during term time, and a half day on Thursdays</li></ul>About the Team:You will be part of a supportive and dedicated team committed to delivering high-quality music education across Southwark. The Saturday Centre is a welcoming, creative environment where collaboration is valued and where your contribution directly supports young people’s learning and development. There are opportunities to develop your administrative skills while working within a well-established and respected music service.For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.Contact Information:For an informal discussion about the role, please contact Andy Grappy at <a href="mailto:andy.grappy@southwark.gov.uk" target="_blank">andy.grappy@southwark.gov.uk</a>Additional Information:<ul><li>This is a part-time role working 1.5 days per week. You must be available to work every Saturday morning during term time, plus one additional half day as required.</li><li>9-month Fixed Term Contract</li><li>Enhanced DBS required</li></ul>Benefits and more information:For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.<h4>Recruitment timetable</h4>Advert close date: 11:59pm on 28th January 2026Shortlisting date/s: 29th January 2026Interview date/s: 5th February 2026The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:<ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care, or have previously been in care</li><li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2687131&amp;ptId=110759" target="_blank">JD - Saturday Centre Administrator(2026) (3).docx</a></li></ul>





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2 Administration Jobs in London, UK