Registration Officer

• Role_profile_-_updated_November_2021

Are you looking for a rewarding role where you can make a real difference to people’s lives? Do you have strong communication skills, empathy, and attention to detail? If so, we’d love to hear from you.

We’re seeking a Registration Officer Part Time to join our busy team within the Registration Service.

You’ll be the friendly, professional face of the service — helping members of the public through some of life’s most significant moments.

Our registration offices are busy, fast-paced environments, handling thousands of face-to-face appointments each year.

As a Registration Officer, you’ll:

• Conduct interviews with parents and relatives following births or deaths to collect and record the necessary legal information.
• Register births and deaths accurately in accordance with statutory requirements.
• Take notices of marriage and civil partnership and ensure all documentation is correctly completed.
• Maintain both electronic and paper records securely and in line with data protection legislation.
• Provide a professional, compassionate, and efficient service to all members of the public.

• What will you be doing?
• Conducting interviews to capture life events with empathy and compassion whilst maintaining a professional approach.
• Maintaining and updating both computerised and paper records with accuracy and care.
• Issuing official birth and death certificates.
• Processing notices of marriage and civil partnership in accordance with statutory requirements.
• Ensuring all records and personal information are stored securely and confidentially.
• About you
• Skills and Qualities
• Ability to relate to people from all backgrounds and cultures:Promotes inclusivity, respect, and understanding in diverse situations.
• Tact, patience, and empathy:Essential when supporting individuals who may be experiencing distress or difficult circumstances.
• Strong understanding and application of rules and laws:Ensures all actions and procedures are carried out in full legal compliance.
• Clear and accurate written communication:Maintains precise, legible, and professional records.
• Ability to work effectively under pressure:Handles multiple tasks efficiently, maintaining composure and accuracy in demanding environments.
• Sound judgment and independence:Able to work autonomously, recognising when to seek guidance and when to take initiative.
• Excellent administrative and computer skills:Competent in managing both paper-based and digital records with accuracy and attention to detail.
• Why join us?
• You’ll be part of a supportive and dedicated team that makes a real difference to people’s lives.

If this sounds like the opportunity you’ve been looking for please complete the application via the link provided.

Closing date: 15th March