Greenhouse Contact Centre, Whitehawk, (On-Site)
Permanent, Full time
£28163 - £30060
37
Job introduction
The Contact Service provides supervised contact for children in care to safely spend time with their parents and significant family members. We are a large, well established and supportive staff team who strive to provide the best experience for families having contact.
For more info or an informal chat about the role please contact Nat Smart (Contact Coordinator - 01273 295933)
About the role
The primary function of the role is to assist in administrating complex contact arrangements, to include scheduling work, liaising with parents, carers, contact staff, social workers and other professionals, maintaining databases, invoicing, minuting meetings and running the office. Administrators are based at the contact centre which means there is a high level of public facing work which requires excellent communication skills and a good degree of calm as contact can sometimes be an emotive and stressful experience for the people involved.
Key skills you can offer:
- Good communication and people skills
- Experience in administration including arranging meetings, diary management, minute taking
- Ability to multi task effectively in a pressured work environment according to business priorities
- A flexible, adaptable approach to work
- Ability to deal with confidential information tactfully and with discretion
- Competent in working with Outlook and Microsoft Office packages
- Ability to manage confidential information tactfully and with discretion.
- Inputting and retrieval of data on service-based IT system
- Availability 9am-5pm (centre opening hours) (Please note this role is located in the centre)
Our offer to our Team Administrators:
- Career average pension scheme
- Generous Annual Leave
- A program of learning and development opportunities
- Benefits such as: bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure
Additional information
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and How we create a fair and inclusive workplace.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.