Across Brighton and Hove (On-Site)
Contract, Full time
£31067 - £32654
37
Job introduction
Working pattern: Full-time or Term-time only, dependent on candidates preference.
This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application
Interview date(s): Week Commencing 30th June 2025
For an informal discussion, please contact Kate Glover on 07795 335641 or by email at kate.glover@brighton-hove.gov.uk
About the role
Schools ICT (Orbis IT & Digital) are excited to be offering an excellent opportunity for a 1st Line Local Support Technician role within our ever growing, friendly and hardworking team. Primarily supporting our customers onsite, you will require a broad spectrum of knowledge, friendly can-do attitude and the ability to work in a team. Together we will ensure our customers benefit from an effective, efficient and professional ICT support service through onsite customer support visits, as well as using a variety of remote technologies when working from our Service Desk.
A large element of this job is building professional relationships and delivering high quality customer service. You will be liaising regularly with customers, working closely with fellow team members and organising your workload to provide a rich experience for our customers. Naturally, you will need proven ICT skills, but equally important is the ability to communicate well at all levels.
We operate in a mostly Microsoft Windows environment, but cover anything from Desktop Support, Basic Networking, Audio/Visual, Software Installation, iPads, Maintenance and Monitoring. This includes working with Apple Mac and Chrome devices. You will also need working knowledge of basic server functions such as Active Directory and Group Policy.
Microsoft/Google Certifications and experience in an ITIL environment are desirable, but not essential.
Our customers are all different types of Public Sector organisations and charities. The vast majority are within the Education sector. This role involves frequent daily travel in rural and urban areas across the Orbis operating area (Primarily within Brighton & Hove), supporting our school-based customers. Typically you will be assigned a group of customer sites to support and regularly visit. However, travelling to support other customers and colleagues for larger projects and major incidents will also be required. We have customers throughout the South East and therefore welcome applicants from this broad geography.
Applicants must clearly demonstrate how they will meet the travel requirements of the post. Local Support Technicians travel in their own vehicle and are reimbursed at the standard council "per mile" rate.
Further details about the role can be found in the listed job description.
Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only..
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)