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Due to the needs of the Shared Service, an opportunity has arisen to recruit to a Revenues Officer post in the Business Rate team, based at Lancaster, on a permanent basis.
This is a high performing team, whose responsibility for the collection of income promptly and efficiently has become crucial to the Council, given the impact of Government funding arrangements.
Duties include:&nbsp;
<ul>
<li>Dealing with business customers, by phone, correspondence and in person in relation to the administration, billing and collection of Business Rates. &nbsp; 
</li>
<li>Work as part of a team administering recovery procedures and attend Magistrates Court as required. &nbsp;</li>
<li>Deal with information from other sources affecting liability, verify and process relief applications and maintain an online computerised system.</li>
</ul>
We are looking for an enthusiastic, self-motivated person who can manage their own workload, to join this small but successful team. &nbsp;Good communication and numerical skills together with a customer care attitude are considered a necessity for this post.
As an employer we like to thank our employees for their hard word and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 25 days' annual leave (plus bank holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC's, life assurance scheme, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship&nbsp;- this role is&nbsp;not&nbsp;open to International Sponsorship

Lancaster City Council

Revenues Officer (NNDR)  - Preston City Council

Job Title: Service Link Officer Starting Salary: £33,366 progressing to £36,124 per annum – pay award pending Hours: 37 hours per week Location: Hemel Hempstead Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We’re transforming debt recovery by focusing on generating revenue for Hertfordshire County Council and prevention of debt. Our team consists of 9 Service Link Officers, supervised by 2 Senior Finance OfficersOur current drive within debt services – planning and resources is to focus on recovery of debt for care services received. We’re looking for a motivated individual who is able to adapt to change and pivot quickly in response to new guidelines and agreements.<h4>About the role</h4>You will be at the forefront of debt recovery activity. You’ll work alongside a team of experienced individuals, leading on resolving complex debt recovery issues with our customers and their families, as well as investigating related financial queries, identifying and reporting potential safeguarding concerns.Interpersonal skills and teamwork are essential to the development of our team and our overall success. In order to carry out recovery activity with a clear direction, you’ll have frequent interactions with key internal and external stakeholders- such as the Central debt, Income and finance and Legal teams.<h4>About you</h4>Essential:<ul><li>Experience in query resolution using various systems</li><li>Excellent knowledge of Microsoft Excel and Word, in addition to good numeracy and general IT skills.</li><li>Good diary and time management skills to be able to prioritise workloads and adhere to timescales set when pursuing payment of outstanding invoices</li><li>Evidence of creating reports to enable monitoring for management information</li><li>Strong negotiation and influential skills</li><li>Excellent communication skills</li><li>Ability to manage challenging conversations</li><li>Ability to work both independently and as part of a team</li><li>Management of individual workloads with direction</li><li>Travelling for client visits – driving licence and access to a car</li></ul>Desirable:<ul><li>An NVQ level 3 in accounting and financial qualification, or equivalent, is desirable</li><li>Knowledge of credit control, accounting and debt recovery</li><li>Experience in local government</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP9 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:vithushaa.naguleswaran@hertfordshire.gov.uk" target="_blank">vithushaa.naguleswaran@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 21 and 23 July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Hertfordshire County Council

Service Link Officer

We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.In return we will offer you: <ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.Our organisation:Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.Important Information-Applicants must be able to demonstrate all essential requirements as listed in the job profileEqual Opportunities Commitment StatementMedway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





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Medway Council

This is Medway

Financial Assessment Officer 

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Coventry City Council’s Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents. &nbsp;Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need.&nbsp;Specifically, the teams are responsible for the delivery of:&nbsp;<ul>
<li>Housing Benefit and Discretionary Housing Payments which we administer on behalf of the Department for Works and Pensions. We also recover any overpaid housing benefit&nbsp;</li>
<li>Council Tax Support which is a local scheme that helps residents with their Council Tax charges&nbsp;</li>
<li>Free School Meals, by working closely with schools we aim to ensure every child who is entitled has a free school meal &nbsp;</li>
<li>Community Support Grant Scheme which includes assistance in extreme emergency situations and can provide citizens help to resettle back into the community by providing essential furniture items. &nbsp;</li>
</ul>We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? &nbsp;Reporting directly to a Senior Team Manager, you will be responsible for:<ul>
<li>Management duties such as 1 to 1’s / managing sickness absence / supporting and developing staff / responding to complaints.</li>
<li>Completing annual Appraisals. &nbsp;</li>
<li>Direct management of a team of Benefit Assessment officers, including work allocation and performance management.</li>
<li>Delivering Corporate and Service objectives</li>
<li>Taking an active role in the Benefits management team</li>
</ul>Will you require sponsorship now or in the future to fulfil the role you are applying for.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? We are looking for a individual who has in depth working knowledge of the service, relevant legislation, and related providers.&nbsp;Possess self-management skills, to enable workload organisation , prioritisation and implementation, with minimal supervision.Possess the ability to be capable of providing and deliver training. Develop programs for the needs of the service are , coordinating the continual development of the team.Possess well developed communication skills to liaise with customers and their representatives and all internal and external organisations both verbally and in writing. Possess the written skills and the ability to write complex reports and letters in a clear, concise manner.&nbsp;Possess the ability to deal effectively with a wide range of issues at times under pressure, i.e. conflicting priorities, deadlines. Possess the ability to organise the work allocation to the team and set targets to monitor and check the work. &nbsp;Possess experience and well-developed skills to manage a team.&nbsp;Demonstrate management techniques and team building and motivational skills. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s):Friday 25 July 2025&nbsp;About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Team Manager

<ul></ul>





Mansfield's vision for the district is to be an ambitious, caring and confident district where everyone can prosper.&nbsp; For our employees, we will provide a positive working environment where staff are proud to work for the council and have opportunities to progress.
&nbsp;
An exciting opportunity has arisen for a motivated and positive candidate to join the&nbsp;Revenues and Benefits service in the important role of Benefits and Council Tax assessor, dealing with assessment of entitlement to support with rent and Council Tax, and the administration of Council Tax.&nbsp;
&nbsp;
The ideal candidate will have experience of working in a Revenues and Benefits environment (although training will be provided), have excellent team and communication skills along with a good working knowledge of ICT and Microsoft based software.&nbsp;
&nbsp;
You must be hardworking with eye for detail and have a genuine passion for working together as part of a team to provide the best service possible to our customers.&nbsp;
&nbsp;
For further information about the role, please refer to the job profile.

Benefits and Council Tax Assessor

<ul></ul>





Revenues Development Officer

Grade G: £31,586 - £35,235 per annum (pay award pending)

Post Number: RF589

Permanent - 37 Hours per week
Benefits to you:
<ul>
<li>Casual Car User Allowance </li>
<li>Flexitime Scheme</li>
<li>Local Government Pension Scheme</li>
<li>Discounted Council Leisure Centre Membership</li>
<li>26 days holiday and 31 after 5 years’ continuous service</li>
<li>Cycle Scheme</li>
<li>Free Car Parking</li>
</ul>

Cannock Chase District Council and Stafford Borough Council are committed to achieving excellence in the administration, billing and recovery of Council Tax from their shared Revenues Service.
The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to join our service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.
The post holder will be responsible for the development of processes and systems within the Revenues department, to ensure that the best use is made of the technologies available.
The post holder will assist with the day to day supervision of a team dealing with Council Tax administration, billing and recovery across the whole of the administrative area of Cannock Chase Council and Stafford Borough Council and must have experience in a Local Authority Revenues Service.
The successful candidate will have a detailed knowledge of Council Tax legislation, be able to make clear decisions in difficult cases and have the ability to effectively communicate the complex and frequently changing legislation.
The post holder will be required to perform the duties of the Senior Revenues Officer as required and to deputise for the Principal Revenues Officer in his/her absence.
Holding an IRRV Technician qualification would be desirable.
To apply for this vacancy online please go to <a href="https://cannock.engageats.co.uk/V2/Login" target="_blank">https://cannock.engageats.co.uk/V2/Login</a>
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail <a href="mailto:vacancies@cannockchasedc.gov.uk" target="_blank">vacancies@cannockchasedc.gov.uk</a> quoting post number RF589.
The closing date for receipt of completed applications is Sunday 20th July 2025.
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

Revenues Development Officer

<ul></ul>





Part-Time Senior Revenues Officer (Business Rates)

Grade F: £29,093 - £32,654 per annum (pro-rata, pay award pending)

Post Number: RF590

Permanent - 18.5 Hours per week (Wednesday PM, Thursday &amp; Friday)
Benefits to you:
<ul>
<li>Casual Car User Allowance </li>
<li>Flexitime Scheme</li>
<li>Local Government Pension Scheme</li>
<li>Discounted Council Leisure Centre Membership</li>
<li>23 days holiday and 26 after 5 years’ continuous service (pro-rata)</li>
<li>Cycle Scheme</li>
<li>Free Car Parking</li>
</ul>
Cannock Chase District Council and Stafford Borough Council are committed to achieving excellence in the administration, billing and recovery of Business Rates from their shared Revenues Service.
The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Revenues &amp; Benefits Service. Whilst the successful candidate will be primarily based in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.
The main duties of the post will be to assist with the day to day supervision of a team dealing with Business Rates administration, billing and recovery across the whole of the administrative area of Cannock Chase Council and Stafford Borough Council. You must have experience in a Local Authority Revenues Service.
The successful candidate will have a detailed knowledge of Business Rates legislation, be able to make clear decisions in difficult cases and have the ability to effectively communicate the complex and frequently changing legislation.
The post holder will be required to perform the duties of the Senior Revenues Officer (Council Tax) as required and to deputise for the Principal Revenues Officer (Business Rates) in his/her absence.
Holding an IRRV Technician qualification would be desirable.
To apply for this vacancy online please go to <a href="https://cannock.engageats.co.uk/V2/Login" target="_blank">https://cannock.engageats.co.uk/V2/Login</a>
Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail <a href="mailto:vacancies@cannockchasedc.gov.uk" target="_blank">vacancies@cannockchasedc.gov.uk</a> quoting post number RF590.
The closing date for receipt of completed applications is Sunday 20th July 2025.
THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

Part-Time Senior Revenues Officer (Business Rates)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7540/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7541/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7546/Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025.docx" target="_blank">Job_description_and_Person_Specification_Welfare_Benefit_Advisor_Apprentice_June_2025</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Apprentice Welfare Benefit Advisor
Annual Salary £24,264 - £29,696 for 37 hrs per week
Would you like to complete a Level 4 Revenues and Welfare Benefits apprenticeship whilst working as a Benefit Advisor? Are you enthusiastic, passionate and keen to learn? You will be working with an established team of Welfare Benefit experts and providing an efficient, effective and high quality service, supporting customers across a range of channels.
We are looking for a full-time Apprentice Welfare Benefit Advisor to deliver information, guidance on Housing Benefits and Council Tax Support, Discretionary payments and when necessary, other council and Department for Work and Pensions services.
About the role This role as a Apprentice Welfare Benefit Advisor is varied and an integral part of our team, providing valuable daily support to our fast-paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
You will also be providing support across the Benefits service by:
- Checking new claims and maintaining existing claims
- processing applications for discretionary awards
- providing welfare advice and support
- taking payments and arranging repayments
- working with our Financial Inclusion officer to recover overpayments
- completing ad-hoc administration duties.
About you
The candidate will have a keen sense of accuracy and be adept at learning a wide range of systems in order to be as effective as possible when handling enquiries and making decisions on entitlement.
To be successful in this role we expect you to be a keen learner and willing to learn from colleagues, accept feedback in a positive way, show initiative and contribute to developing processes. Be able to take responsibility of your own work at the same time as being part of the wider team. IT skills such as the use of Microsoft Office (Word, Excel, Outlook and PowerPoint) are essential. Training will be provided on internal systems.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="https://www.jobsgopublic.com/users/new.js?original_url=http%3A%2F%2Fwww.jobsgopublic.com%2Fvacancies%2F209969%2Fexternal_links%3Findex%3D2" target="_blank">humanresources@runnymede.gov.uk</a> or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Ed Bowen,&nbsp;Housing Benefit Technical Manager on 01932 425377 or email <a href="mailto:ed.bowen@runnymede.gov.uk" target="_blank">ed.bowen@runnymede.gov.uk</a>.
Closing date: Sunday, 13th July 2025
Interview date: Thursday, 24th July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Apprentice Benefit Advisor

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Salary: £40,911 Grade: Level 3, Zone 2&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract Type: Permanent Hours: 36, Full Time&nbsp;&nbsp; &nbsp; Closing date: Sunday 13th July 2025; 23:55 Online interviews will take place on: Thursday 17th July between 9am and 5pm and Friday 18th July between 9am and 5pm &nbsp; About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp; What You’ll Be Doing As a Welfare Rights Adviser at Money Advice Camden, you'll provide high-quality support to residents in need, helping them claim the benefits they're entitled to. You'll work collaboratively with your team to manage complex cases, conduct benefit checks and appeals, and build strong relationships with colleagues. You'll be part of a team that prioritizes customer-centric service and continuous improvement, working together to reflect on approaches and propose new ones when needed. This role will make an immediate difference for vulnerable members of our community, and you'll be part of a dynamic team that works openly and collaboratively to drive positive change. This post is exempt from the Rehabilitation of Offenders Act and will require a DBS. To view the Job Profile, please&nbsp;copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11016972/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11016972/file/documen…</a> If you want more information about the role, please feel free to email Constance Attlee –&nbsp;<a href="mailto:constance.attlee@camden.gov.uk" target="_blank">constance.attlee@camden.gov.uk</a> to book an informal chat.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. As a highly experienced welfare rights adviser, you'll bring a deep understanding of benefits, welfare reform, and related laws to the role. With strong analytical and numeracy skills, you'll be able to assess entitlement, conduct better off calculations, and make informed decisions. You'll be trained by a reputable organization and motivated to support vulnerable individuals with empathy and a desire to make a difference. You'll also have a strong understanding of community resources, including statutory and VCS provision, and existing relationships with Camden VCS groups will be an asset. With the ability to make decisive judgments under pressure and lead in sensitive situations with empathy and integrity, you'll be an invaluable asset to the team. What We Offer At Camden, you’ll receive a host of benefits including: <ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Welfare Rights Adviser

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.&nbsp; From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that&nbsp;ultimately,&nbsp;we maximise the collection of public funds.&nbsp; The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.&nbsp;&nbsp;Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. &nbsp;Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay, applying a range of legal remedies to compel people to pay what they owe. &nbsp;But the team also listen to and supports those who can’t pay and helps some of our most vulnerable residents find a way out of debt.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? If you're an effective communicator, have good computer skills, organised and enjoy helping people, this could be an ideal job for you.As a Revenues Officer based within our Revenues and Benefits service, you will deal with a wide range of Business Rates customers. &nbsp;You will also deal with internal departments.&nbsp;You will deal with customers over the telephone and by email, so you will need to have excellent customer service skills, a clear and friendly telephone voice, and be able to work well in a team. You will update customers' accounts.Whilst our positions are open to all applicants, we are unable to offer visa sponsorship for this role; therefore, all applicants must have the Right to Work in the UK. &nbsp;If you are on a limited visa, you must have a minimum of two years remaining.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? To help improve our customer experience further, we are looking for a proactive and service-focused Officer to join our busy and fast-paced team.Don't worry if you don't have any experience in Revenues, as when you start you will take part in our in-house training. Training will usually cover service standards, system knowledge, legislation, and corporate processes.When applying for this role you will be asked to write a personal statement, when writing your personal statement please include experience and involvement of the following:<ul>
<li>Customer service skills</li>
<li>Analytical approach and organisational skills</li>
<li>Knowledge and application of computer packages E.G. Word / Excel /Outlook etc.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview dates:&nbsp;5 &amp; 6 August 2025About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

23 Benefits And Revenues Jobs