Well Homes Advisor - Ukraine

Job Description

Job Title - Well Home Advisor

Salary - £39,027 – £44,463 per annum (pro rata if part-time)
Grade - E
Contract Type - 12 months Fixed Term
Working Hours - 37 hours per week

Job Responsibilities General Duties

• Work with colleagues to achieve service plan objectives and targets.
• Comply with data protection legislation and the Council’s Information Security Policy.
• Work flexibly in terms of hours and location, including remote and home working, subject to service needs.
• Participate in performance development, appraisals, one-to-ones and mandatory training.
• Promote and comply with the Council’s Diversity, Equality and Equal Opportunities policies.
• Ensure compliance with Health and Safety legislation and safe working practices.
• Demonstrate awareness of Section 17 of the Crime and Disorder Act 1998.
• Undertake other reasonable duties consistent with the grade and nature of the role.

Resident Support and Coaching

• Conduct interviews and develop 1:1 support plans to promote skills, behaviour change and progression towards employment.
• Provide life and employment coaching.
• Support guests to maintain tenancies and access welfare benefits, health referrals, training and employment.
• Encourage community integration through volunteering and social activities.
• Facilitate attendance at interviews or training, including travel and clothing allowance applications.
• Recognise and encourage positive progress.

Refugee and Resettlement Support

• Support Afghan families and individuals under the Afghan Relocation Programmes with benefits, ESOL, education, grants, training and employment.
• Support Ukrainian guests and sponsors under the Homes for Ukraine Scheme with resettlement, housing, benefits, ESOL, education and employment advice.

Housing, Health and Enforcement

• Conduct home visits and housing condition assessments for private rented and owner-occupier properties.
• Investigate housing complaints in the private rented sector.
• Identify imminent health and safety risks and refer cases for statutory housing enforcement where required.
• Provide advice to improve housing conditions, health and wellbeing and make referrals to relevant agencies, including NHS services, social care and partner teams.

Partnership, Promotion and Administration

• Promote Well Homes, Private Housing Services and the wider team.
• Maintain accurate manual and electronic records.
• Manage caseloads to meet performance targets and complete required administration.
• Produce monthly activity and evaluation reports.
• Liaise with external agencies and represent the Council at relevant meetings.
• Develop effective working relationships and referral pathways with partners and voluntary organisations.
• Undertake promotional activities with key stakeholders and community groups.

Essential Requirements

• Full UK driving licence and access to a vehicle

DBS Requirement

• Basic DBS Check

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Internal & External): 18/05/2026
Interview Date: TBC

Additional Information

If you have any questions about the role or interview process, please contact:

Ahmed Dulal
Housing Enforcement Manager
📧 DAhmed@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Well_Homes_Advisor_ JD_ May_ 2026.pdf

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council