Welfare Benefits Adviser

Lambeth Agency Workers- Click here to apply

Welfare Benefit Adviser REF: 2438

Hybrid Working -working in office for a minimum of 2 days per week

SO2: £41,580 pa rising in annual increments to £42,861 pa inc LW.

12 Month Secondment Opportunity/ Fixed Term Contract and Full Time

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Role:

We’re looking for someone who is motivated, dynamic, enthusiastic and innovative to join our well-established Welfare Rights Team, ‘Every Pound Counts@, providing benefit advice to ill and disabled vulnerable adults, who are unable to access benefits services in the community.

As part of a busy team of benefit advisers, you will be responsible for providing benefit checks and helping people with all stages of the benefit process.

The role requires expertise in benefits coupled with an empathetic and patient approach as many of our people have serious health issues and often need to be visited in their own home. This is a core element of our service. The role involves a lot of partnership working as most people are referred to our service by statutory services.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

All About You

You will need an up-to-date extensive knowledge of welfare rights benefits, rules, changes and legislation. You will need an understanding of physical and mental health issues and how this impact on someone’s life, and on their ability to claim and retain their welfare benefits. You will be passionate about providing good quality advice. You should also be able to work under your own initiative to manage a complex and diverse workload and work collaboratively.

You will also need to show evidence of the following:

• Recent direct experience in giving detailed benefits advice and undertaking benefit checks, including a detailed knowledge of means and non means tested benefits, disability benefits, with extensive knowledge of Universal Credit
• Excellent communication skills
• Experience of working to deadlines, providing high quality written submissions for reviews

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

‘We especially encourage applications from people from the Black, Asian and Multiethnic communities and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit.’

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact jcharris@lambeth.gov.uk 0207 926 4806

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 12 October 2025

Interviews: Week Commencing 20 October 2025

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to