Training Programme Support Officer - Pensions

Salary: £34,434 (without London weighting) £38,752 (including London weighting)

Location: Home based or Westminster/hybrid

Contract: Fixed term or secondment opportunity for two years

About us

The Local Government Association (LGA) is the national membership body for local authorities. We work on behalf of our member councils to support, promote and improve local government.
We are a politically led, cross-party organisation that works on behalf of councils to ensure local government has a strong, credible voice with national government. We influence and set the political agenda on the issues that matter to councils to help them deliver local solutions to national problems.
We also provide councils with the tools and resources to respond to challenges present and emerging, and support improvement across the sector.

We value diversity and encourage applications from all sections of the community to this high-profile role.

About the role

We are seeking an organised and proactive Training Programme Support Officer to join the LGPS Training and Development team within the pensions service. This role provides vital administrative and operational support to the delivery of a national training and qualification programme for Local Government Pension Scheme (LGPS) administering authorities and employers.

Working closely with the LGPS Training and Development Advisers, you will coordinate the end-to-end delivery of training events, qualifications and conferences. This includes organising event logistics, liaising with venues and speakers, preparing materials, managing delegate communications and providing on-the-day support to ensure events run smoothly.

You will also support the administration of LGPS pension qualifications, assisting with tutorials and exams, monitoring learner progress and working with qualification providers. Alongside this, you will manage training enquiries, coordinate feedback and certification, and support financial processes such as purchase orders, invoices and budget monitoring.

This is an ideal opportunity for someone who enjoys working in a fast-paced environment and has strong organisational skills and attention to detail.

• The position is required to support immediate delivery needs
• The organisation is consulting on its operating model
• The grade and responsibilities are subject to confirmation
• Priority consideration may be given to employees at risk where they have the required qualifications and experience

We encourage flexible working at the LGA. This post is offered as a home or office based (Westminster) contract.

Job Description

About you

You will be an organised and detail-focused professional with proven administrative experience, ideally gained in a local authority or project-based environment. You are comfortable using Microsoft 365 and digital collaboration tools, can manage a varied workload and are confident working to competing deadlines. With experience of organising events or meetings and supporting financial processes, you take a methodical approach and pride yourself on accuracy and excellent customer service.

You work well as part of a team but are equally able to use your initiative and adapt to changing priorities. You communicate clearly and professionally with a wide range of stakeholders and handle queries with confidence and discretion. An understanding of local government and the LGPS, or the ability to quickly develop this knowledge, will help you thrive in this role.

If you would like an informal chat about this role please contact lisa.clarkson@local.gov.uk

You must have the right to work in the UK, the LGA are unfortunately unable to offer sponsorship visas. Evidence for the right to work in the UK will be requested at the interview stage.

To apply

If you would like to be considered for the role, please complete the online form and include a supporting statement detailing how you meet the criteria for the role before the closing date.

We are specifically assessing candidates against the following criteria:

* Experience of using Microsoft 365 applications, including Word, Excel, PowerPoint and Outlook, together with effective use of email, internet resources, collaborative platforms and digital planning and task‑management tools.

* Excellent organisational skills, with the ability to prioritise work to meet deadlines, and a concern for order and accuracy

* Excellent written and verbal communication skills, with the ability to accurately summarise and convey complex information

* Experience of managing a complex workload, preparing plans and meeting deadlines and milestones

* Good interpersonal skills, with the ability to deal with members, other clients and colleagues with courtesy, tact and sensitivity

* Flexible approach to work, with a keenness to adapt to meet changing work requirements.

To help us anonymise applications efficiently, please ensure your CV meets the following formatting requirements:

* Please use standard fonts such as Arial, Times New Roman, or Calibri

* Avoid complex graphics, logos, or images where possible

* Keep formatting simple – use basic bullet points and standard paragraph formatting

* Save your CV as a standard PDF file

* Ensure the file size is under 5MB

* Avoid unusual page layouts or multi-column designs

* Use standard text colours (e.g., black, or dark grey)

CVs that do not meet these guidelines may not be processed correctly by our system.

Closing Date: 5pm Friday 8 May 2026

Interview Date: W/C 18 May 2026, interviews will be virtual

We use anonymous recruitment, which is the practice of hiding candidates’ identities. This process involves removing any identifying information from candidates’ applications which includes names.

At the LGA we celebrate diversity and are committed to creating an inclusive environment for all employees where everyone is treated with dignity and respect. Our recruitment decisions are based on fair, open competition, with appointment on merit.

The LGA are proud to be awarded a “Disability Confident Leader”. Please contact us via Recruitment@local.gov.ukif you require a reasonable adjustment, which is a change to the format or conditions of the recruitment process to accommodate any disability-related needs you may have.

Our benefits

• LGA annual leave entitlement is 29 days, rising to 31 days after three years’ service and to 33 days after five years’ service, plus all UK public holidays (pro rata for fixed term and part time contracts).*
• Flexible & agile working – office-based staff are required to work in the LGA’s London office two days per week as a minimum, subject to business need and this may vary significantly between different roles and from week to week.
• Future development – face-to-face and virtual courses are scheduled in line with developmental goals
• The LGA offers 24/7 access to a free, confidential employee assistance programme managed by Health Assured. This service is also available for Dependants.
• Family friendly policies

For more of LGA’s benefits and working with us, please view our webpage https://www.local.gov.uk/benefits-and-working-lga 

Our values & behaviours

Our Values and Behaviours are there to give us an understanding of who we are as an organisation and who we want to be. They are a framework to help us understand:

• how we work with each other
• how we work with our members and stakeholders
• our expectations for ourselves and each other

Our values are:

Collaboration – We value collaboration, to pursue shared goals by encouraging and utilising diverse perspectives and working with internal and external colleagues across the organisation.

Inclusion – We value inclusion, where everyone feels valued, understood, and supported to contribute meaningfully.

Ambition – We value ambition, reflecting our desire to achieve best possible outcomes for local government, communities, and individuals.

Respect – We value respect, to ensure fairness, recognition, and shared accountability.