Trainee Benefits Assessor

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Chelmsford City Council is looking for enthusiastic and committed people to help us maintain a quality Benefits service. The successful applicant will be responsible for providing excellent customer service in what can be a demanding and pressurised environment. A high standard of numeracy, literacy and accuracy is required.

The successful applicant will be part of a team responsible for all aspects of Housing Benefit and Council Tax Support assessment. As well as assessing entitlement consistently and accurately, the post holder will be required to provide benefits advice and explanations in writing, face-to-face and over the telephone.

Full training will be given to successful applicants without experience. Please note that until training has been successfully completed and you are able to work independently, employees will be required to work in the office. Training takes between six months and one year.

Shortlisted applicants for the role will be invited to a competency test the week commencing 13th October 2025. Applicants reaching the required standard will be invited to a formal interview in week commencing 27th October 2025. Chelmsford City Council operates a hybrid working policy and, once training has been successfully completed, applicants will be able to work from home with minimal need to visit the office.

Please note should we receive sufficient applications, this role may close early.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.