Traffic and Network Administrator

Are you looking for a development opportunity in the Council in the Traffic & Network Management Team? Are you devoted to continuous improvement, working in a team with a varied range of roles and responsibilities across many Highways-related disciplines?

This permanent position is well suited to enthusiastic, diligent and proactive individuals who are looking to work in a thriving and supportive working environment.

Based within the Traffic & Network Management Team working within Staffordshire Place 1 in Stafford Town Centre, this hybrid role will be registering and processing applications for activities on our highways network including parking permits, highway licences and temporary/permanent traffic regulation orders with the aim of minimising disruption and congestion, keeping traffic moving, ensuring safety and compliance on the network and providing a vital service to the residents of Staffordshire.

You will be working closely with the Inspection Team & Officers and use your knowledge and skills to log and assign applications to the appropriate Officer or Manager for review, respond to customer and contractor queries and to provide advice and information to applicants in line with the goals of the Traffic Management Act 2004 and the New Roads & Streetworks Act 1991.

Reporting into the Traffic & Network Coordination Managers, you will be required to maintain precise and accurate records and liaise with various internal and external companies, authorities and stakeholders.

In this role you'll:

• Register and process applications relating to activities on the highway network, including:

  • Parking permits

  • Highway licences

  • Temporary Traffic Regulation Orders (TTROs)

• Work closely with the Traffic and Network Inspectors, Technicians and Officers to:

  • Log and assign applications to the appropriate Officer or Manager for review.

  • Ensure applications are processed accurately and efficiently.

    
    

• Respond to customer, contractor and stakeholder enquiries, providing advice and information relating to highway activities and applications.

  
  

• Support the compliance with the requirements of:

  • The Traffic Management Act 2004

  • The New Roads and Streetworks Act 1991

  • The Highways Act 1980

• Maintain accurate and detailed records of applications, communications, and decisions.
• Liaise with a range of internal teams, external organisations, authorities, contractors, and stakeholders.
• Contribute to the effective management of the highway network by supporting processes that minimise disruption and improve network performance.

The minimum criteria that will be used to shortlist for this role will be:

• Have excellent interpersonal and customer service skills and experience working with a wide range of customers .
• Be highly motivated, proactive, able to work independently and as part of a team.
• Be able to manage competing priorities and conflicting demands effectively.
• Experience of working under pressure and to tight deadlines.
• Possess strong attention to detail and organisational skills.
• Ability to maintain accurate records and process information efficiently.
• Good IT Skills and experience with Microsoft Word, Excel and Outlook.

Interviews will be held during the week starting 19th October.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Emma Crutchley, Traffic and Network Manager at emma.crutchley@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.