Trading Standards Support Officer

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award pending)

Working Hours: 37 hours per week

Contract Type: Permanent (x2 Trading Standards Support Officers)

Closing Date: 19th July 2026

Interview Date(s): To be confirmed

At Leicestershire Trading Standards, we put our community at the heart of everything we do. Our Trading Standards team helps local businesses, and their customers thrive. They protect businesses and consumers alike from unfair trading practices and ensure businesses trade safely and comply with their important statutory responsibilities.

About the Role

Are you looking for a business support role that is much more than administration? Do you want to play a part in protecting consumers and supporting local businesses

This could be the role that you have been looking for, to develop your current skills and learn new ones. Supporting a dedicated team of Trading Standards Officers to carry out their enforcement work as part of their statutory functions on behalf of the Council.

One post will require you to support our small team that checks imported goods for product safety requirements and support other officers for a wide and diverse range of duties such as responding to complaints, and enquires concerning businesses, products, and services. Undertaking administrative work as well as practical tasks such as ensuring specialist equipment is maintained and available for officers to carry out their work.

You will be required to make detailed and accurate notes and records at all times relating to the work you undertake. You will assist with logging of information in accordance with the legislative framework surrounding the legal process.

You will be communicating with businesses, other agencies and consumers, and providing compliance advice to businesses. Training will be provided.

One of the posts will be specifically dedicated to a duty officer role, dealing with referrals and calls received from various sources and updating these onto the services database for allocation to the relevant team to action as appropriate.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Experience of managing your own workload and ability to prioritise work to meet deadlines and the needs of a demanding and rapidly changing work environment.
• A proactive approach with flexibility to meet service needs, this may include working outside of normal office hours.
• Experience of communicating via telephone, letter, email and face to face with businesses, other agencies, or departments in a professional manner.
• A broad spectrum of skills and ability to use your own initiative as well as following management instructions to enable you to efficiently carry out a wide range of tasks; experience of providing advice in an enforcement role would be an advantage.
• Enthusiastic to work in Trading Standards with an enquiring mind and an understanding of the work undertaken by Trading Standards.
• Excellent computer skills to enable fast and efficient data input and accurate and detailed recording of information, as well as understanding social media and the ability to carry out open-source research via the internet.
• Experience of working to set standards, protocols and procedures ensuring consistency and accuracy, and understanding the confidential nature of the work and adhering to GDPR.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Louise Boyall - Team Manager

Telephone: 0116 305 6541

Email: louise.boyall@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us