Trading Standards Authorised Officer (Level 6 Apprentice)

About the role

As a Trading Standards Apprentice, you will work with experienced professionals on the frontline, sometimes in confrontational situations, to investigate complaints, enforce consumer protection legislation, and promote fair trading practices.

Alongside your practical experience, you will complete the Level 6 Trading Standards Professional Apprenticeship, developing the technical, legal, and enforcement skills required to become a fully qualified Trading Standards Officer.

What will you be doing?

Your duties will include:

• Assisting in the investigation of consumer complaints and business compliance issues
• Supporting inspections of businesses to ensure compliance with legislation
• Help tackle rogue traders, scams, and illegal practices that harm residents
• Gathering and preparing evidence for enforcement action
• Providing advice and guidance to consumers and businesses
• Contributing to projects on product safety, fair trading, and fraud prevention
• Support education and awareness campaigns to prevent scams and protect vulnerable consumers
• Maintaining accurate records and case files

About you

We are seeking motivated individuals who are passionate about making a difference. You must have:

• A minimum of 5 GCSEs grade 9 - 4 / A* - C or above including English Language and Maths, plus two A-levels or equivalent.
• Strong communication and interpersonal skills
• Good analytical and problem-solving abilities
• Attention to detail and organisational skills
• A commitment to learning and professional development
• The ability to work both independently and as part of a team
• Good IT skills (e.g. Microsoft Office)
• A full driving licence.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)