Tracking and Engagement Adviser

An opportunity has arisen to join our Careers and Participation Service as a Tracking and Engagement Adviser, supporting young people who are at risk of not continuing in learning when they leave statutory education and young people who are Not in Employment Education or Training (NEET).

You will be tracking the learning status of young people, 16 to 18 and up to age 25 for those with a maintained Education, Health and Care Plan, to promote their engagement in learning. Where young people are not in learning, arranging for support to be offered to help them access learning. Tracking is undertaken through direct contact with young people and parents through telephone and written communications and through processing information from learning providers.

While you will be tracking young people 16-18 years old, the focus of this role will be to track learners 16 up to age 25 who have an EHCP. An understanding of special educational needs and the EHCP process would be useful in this role.

Hybrid working is available in this role. The expectation would be that 60% of a working week is spent in the office.

The role will involve working office hours, but there is a requirement to work 1 late evening per month, with a requirement for additional late evenings when we are busy tracking school and college leavers, September to December.

There will also be occasional Saturday working required.

Join us, and you’ll contribute to communities and make a difference – because we all have a part to play in bettering the lives of Staffordshire’s residents.

Tracking and Engagement Advisors follow up, engage and maintain appropriate contact with young people to ascertain whether they are currently engaged in education, employment or training.

You will undertake a range of customer service and administrative duties which include:

• Making telephone calls, updating client records and directing to the appropriate person.
• Completing a range of administrative tasks, processing incoming and outgoing mail, preparing resources and maintaining records, ensuring compliance with business processes
• Using a range of ICT systems, databases and Microsoft packages as part of your daily work.

While you will be tracking young people 16-18 years old, the focus of this role will be to track learners 16 up to age 25 who have an EHCP.

You will need:

• Good communication skills because you will interact with lots of people externally and across the organisation through phone, email, text and letter.
• Good organisation skills and attention to detail, as you’ll be keeping data updated and working to deadlines.
• A ‘can do’ and flexible approach as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly.
• An understanding of special educational needs and the EHCP process would be useful in this role.
• Knowledge of Microsoft Office packages, however further training will be provided.
• A passion to always give the best service.
• Be able to work flexibly including evenings and Saturday, as required.

Shortlisting for this post will be completed on 8/4/2026

Interviews will take place week commencing 27/4/2026

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Kate Roberts Clegg, Quality Assurance Manager at kate.roberts-clegg@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.