Tenant Engagement Officer

About the role

⭐ Tenant Engagement Officers

We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.

About the role

Do you want to give tenants a stronger voice and help shape the future of housing services?

This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our service to be more visible, proactive and tenant-focused – and our Tenancy Engagement Officers are central to this transformation.

As a Tenancy Engagement Officer, you’ll work directly with tenants, leaseholders and communities to make sure their views are heard, acted on, and embedded into how we deliver housing services. You’ll help design and deliver engagement activities, build tenant confidence, and create opportunities for residents to influence decision-making at every level.

You will be part of a service that is:

• Visible and connected – smaller patches, stronger links with tenants and communities.
• Engaged and accountable – a stronger tenant voice with real influence over services.
• Supportive and responsive – ensuring residents are involved in shaping solutions to local issues.
• Cleaner and safer – working with colleagues and communities to improve neighbourhoods.

This is an exciting role for someone who is passionate about involvement, empowerment and partnership working.

What will you be doing?

What you will be doing

You’ll be responsible for creating opportunities for tenants to shape and influence housing services. Your work will include:

• Building positive relationships with tenants, leaseholders and community groups.
• Developing and delivering engagement activities, consultations and events.
• Supporting tenants to take part in panels, forums and scrutiny groups.
• Helping tenants influence service improvements, policy changes and local priorities.
• Working with colleagues across housing, income, caretaking and sheltered teams to ensure services are co-designed with residents.
• Promoting tenant engagement through newsletters, digital platforms and social media.

Ensuring that engagement activities are inclusive, accessible and representative of all tenants

About you

About you

We are looking for people who are energetic, people-focused and committed to empowering communities.

What will you bring to the role:

• Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
• Experience of community engagement, tenant involvement or customer participation.
• Excellent communication and facilitation skills, with the confidence to work with groups and individuals.
• The ability to inspire trust, build confidence and encourage participation.
• Strong organisational skills and creativity in planning events, activities and campaigns.
• A commitment to equality, diversity and inclusion, ensuring that all voices are heard.

This is an excellent opportunity to join a forward-looking housing service and play your part in ensuring tenants are engaged, empowered and at the heart of everything we do.

For an informal discussion, email Cath.Maglone@northnorthants.gov.uk

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)